5/ 5stars
by CR
on December 23, 2018
I always get excellent service here with many thoughtful touches. I rarely feel inspired to review services or businesses, but I really do feel taken care of by the folks at Hadley Firestone. Thanks so much to the guys at that shop.
5/ 5stars
by Lissette P
on November 25, 2018
I had a very pleasant experience here my first time and this time it was just as pleasant if not better. Despite it being a busy Saturday morning, I still felt the focus on my concern. The staff is very friendly and approachable.
4/ 5stars
by Jeff
on February 23, 2018
5/ 5stars
by 4136584792
on December 3, 2017
Was. Execional
5/ 5stars
by Dinora
on November 27, 2017
5/ 5stars
by chris
on March 17, 2017
the people in the front reception area are very courteous and nice. the entire complex is nice and clean, and they always do a great job on my service needs and timing of my appointments.
5/ 5stars
by Robin K
on January 31, 2017
The staff was great at explaining everything to me. Got me in the same day and stayed after closing to get my repairs done. The best service I have received in a auto store. Thank you and keep up the great work!
5/ 5stars
by Chris F
on September 26, 2016
Excellent communication and customer service
5/ 5stars
by DJ
on September 7, 2016
I just got 4 new tires and had a great experience! Excellent customer service. Very competive pricing on high rated tires. This place has a very nice lobby with comfortable chairs, coffee, wi-fi, and a nice big screen tv. There are tires on display to look at, but it doesn't feel like you're in a warehouse.
5/ 5stars
on September 7, 2016
5/ 5stars
by Jane
on August 19, 2016
I did not have to make an appointment. I was greeted immediately with a smile upon entering the store! My car was serviced within the hour and I was on my way! It doesn't get any better than that! I will return in October for mandatory inspection required in my state
5/ 5stars
by Ellen P
on March 29, 2016
I have been going to Firestone Auto care in Hadley, Ma for about a year now and have been so pleased with the service. I have been having the same Mechanic for a while now. His name is Dan H. and he is so wonderful to have as a Mechanic for my car, I keep requesting him due to the fact that he is detailed oriented, stellar work ethic and great personality. I leave knowing that my care is safe and that means I am safe as well. Firestone needs to commend such employee's and make themselves aware of these mechanic's abilities due to the fact that these employee's are the future of their company and profits as well. I hope that Firestone will reward him for all his work in regards to my car but to all that he helps to make safe by providing great mechanical service. Thank you for your time, Ellen Panzer 30 Justice Drive Amherst, Ma 01002
5/ 5stars
by DJ
on March 11, 2016
1/ 5stars
by Leah_in_Hadley
on November 18, 2015
I really wish that the guy at Firestone had made it clear that by running diagnostics (for a charge), there was no guarantee that they could fix my problem. If I had known that I would have to pay over $100 for NOTHING I never would have agreed! I'll never make this mistake again. I feel like I was taken advantage of.
5/ 5stars
by jane m
on November 4, 2015
Professional and efficient. Friendly staff. Nice waiting room.
5/ 5stars
by aunt b
on November 4, 2015
Very good service and value. Thank you for prompt service.
5/ 5stars
by Kjgun61
on November 3, 2015
This was a good choice as it's for my daughter's car at U Mass in Amherst and it's near by.
5/ 5stars
by dev941827
on November 3, 2015
Just wanted an oil change, figured it would take an hour-plus. They got me right in and were done before I could finish my lunch.
5/ 5stars
by KUM16
on October 24, 2015
I brought my car in for an oil change two weeks ago. During my wait I was at a nearby store and received a call from them that my registration was also up and could be done right then. I hadn't realized this and was appreciative that they noticed it and then communicated the information to me.
5/ 5stars
by vbertsch
on October 15, 2015
With the easy online form, I booked an appointment for noon the next day. They were even understanding and friendly when I called to push my appointmental back one hour due to traffic. Dropped my car off, walked across the street for a cup of coffee, and got a call that my car was ready just as I finished the latte. Incredibly fast, convenient, and excellent customer service.
5/ 5stars
by Walsh
on September 12, 2015
I bring my car to get routine care and if there is something that also is needed they let me know. They are not pushy but do state if there are concerns. I feel that the consistent service which is better and better is what I and others look for. All I can say is great things about them.
3/ 5stars
by ssss
on September 11, 2015
The did what I asked and more but I brought my car in because it was making a noise and pulling to the right and after all they did it still modes the same thing
5/ 5stars
by ajlynch
on September 4, 2015
Inspection sticker - was fast service and professional!
4/ 5stars
by Wxpmx1
on September 4, 2015
Had tires rotated and oil changed. Service was fast and price was great. The only bad thing was that there was a big oil had print on the leather of the door. The service manager cleaned it but makes you wonder if they care as much as they should. But I would use them again.
5/ 5stars
by WendyW
on August 16, 2015
I would recommend highly! Very professional and efficient!
5/ 5stars
by Chris H
on August 13, 2015
Very clean/ comfortable waiting area. Staff was on-point. Technicians work safely and by the book!
5/ 5stars
by MSalva
on August 6, 2015
The guys there are always so friendly and welcoming, and also willing to explain everything to me. I know nothing about cars!
4/ 5stars
by JesseG
on May 19, 2015
Straight forward care, excellent service. Let me know what was necessary and what could wait, gave me accurate time estimates.
5/ 5stars
by hdguy21
on May 18, 2015
I scheduled an appointment,my truck was taken on time and I was out of there in a hour.
5/ 5stars
by Aprilgl
on April 20, 2015
I had a new starter and battery installed as well as an oil change. I was consulted before work was done, price quotes given and very happy with the overall experience. I was not pressured for add on services and was amazed at how reasonable the labor fees were in comparison to other shops. I am already planning my next appointment for brake pads.
5/ 5stars
by dianamoon65
on February 28, 2015
I have gone twice to this location, and both times, I was treated very professionally and with a friendly smile. The charges were reasonable and customary for the work done. The work was done efficiently.
5/ 5stars
by weedguy
on February 27, 2015
We stopped in for emergency repair. It was close to closing and the service personnel promptly fixed our problem, priced us fairly and let us get on our way
5/ 5stars
by trace
on February 26, 2015
I have been going to hadley firestone since they opened . They have been very honest and effective in all the maintenance on our family vehicles . Great tires, great prices. Firestone has did repairs everything from axles, brakes , exhaust , drag links , tie rods , bearings and standard maintenance on our vehicles . I am always pleased with the results . Firestone stands behind their warranty and has always given excellent customer service including rental cars when the car was going to be tied up for a couple days . Firestone is my go to guy whenever the automobile gremlins show up. Fast , friendly service and its right next to good food and shopping while you wait .
1/ 5stars
by spring08
on February 25, 2015
I took my car for simple oil change. They said they also provide free diagnosis service, and told me that there was a minor leakage on my axle and it would cost me upwards of $700 to fix it. Suspicious, I deferred it and took it for another review at another mechanic where I was told that there no leak.
4/ 5stars
by Drewsamm2014pqncjrnc
on February 25, 2015
I've been visiting Firestone Northampton and now Hadley for almost 15 years and 3 cars. I have always felt they have provided honest service. You can price shop forever of course but its nice to at least always feel like you can trust their service.
5/ 5stars
by rjed
on February 25, 2015
My daughter loves them and feel's so much safer having good tires
5/ 5stars
by msm3
on February 9, 2015
I've been there a couple of times and they were good
5/ 5stars
by Taco1
on February 6, 2015
I've been using Firestone for all of our auto maintenance for almost 20 years. They have always consistently done good work, been friendly and professional, and haven't overcharged. I've felt some guilt about not giving my business to the dealerships where we've bought our cars, and they have tried pretty hard to get us to do that, but every time I've compared the prices (and I've done that a lot) Firestone has been at least 20% cheaper than the dealership. The dealer will tell me that Firestone uses inferior parts, but I've looked into that and it's not true.
2/ 5stars
by Russ1234
on February 5, 2015
I stopped by on the way home from the RMV to have my car inspected for my MA registration. They performed the inspection just fine and I had them change my oil too while they were at it. Said I had an issue with a gasket in my intake manifold and quoted me a ridiculous amount for it. Took my car in to another garage for a second opinion and they performed the repair for about 1/4 the cost Firestone quoted me for. I wouldn't ever go back to firestone for anything else besides inspection/oil change
1/ 5stars
by Juan2
on February 3, 2015
First the staff was fine. But I waited for four hours to get a flat tire fixed and to be told that my brake light was out which they couldn't fix at that time. This was my second try or view to the shop and I don't trust.
5/ 5stars
by ksam12
on February 2, 2015
We went a few days before new year's. It was a short work week for them. Between those of us that had appointments walk ins they were crazy busy. The staff remained very polite and business taking every customer in the proper order.
4/ 5stars
by jojowood
on January 28, 2015
Ever since I had a flat tire, and I was able to get it repaired quickly and affordably, I have been going to Firestone. The love for a place that I had been going to for years was gone, and I needed a more reliable mechanic/tire supplier.
4/ 5stars
by Krissi D
on January 25, 2015
Used them to thourougly inspect car before I purchased and they did a great job helpin me with making a decision!!
5/ 5stars
by Nat85
on January 23, 2015
I started visiting Hadley Firestone a couple of years ago for all of my car needs. They are always reliable and are easy to work with. A year ago, my breaks caught on fire while I was in the area. I dropped off my car even though it was almost at the end of their work day. The next day everything was replaced before 2pm. Very satisfied with their service.
1/ 5stars
by Rody
on January 23, 2015
My battery was dead and I couldn't even get it to take a jump. The only place open (it was 7:30PM) was Firestone and I was thrilled. They replaced the battery and off I went. That lasted a month. I left it stand for 24 hours and again the battery was dead. Everyone told me that there must be a "voltage" leak somewhere. I had to towed back to Firestone and they looked at it and said the problem was the battery they'd sold me was bad. They replaced that battery and again, off I went. This time it lasted 6 weeks. Now if I leave it more than 12 hours, it's dead but I can jump it. Whatever is going on, it's still not fixed.
1/ 5stars
by tpulizari
on January 23, 2015
I had an alternator "installed" a few months ago. First of all, the technicians nickel and dime you by upselling you on services to "diagnose" the problem with your car. When it's all said and done, i paid over $400 for a new alternator. The mechanic didn't secure it properly so the connection was loose, so i lost power on the way home. I brought it to my normal shop in Greenfield to fix the problem, which they did for free by the way. Needless to say i will never go to Firestone again.
5/ 5stars
by BigD103
on January 23, 2015
My experience was great. I got four new tires for a great price. They were able to get me in early in the morning so I was not late for work. I would recommend them to anyone needed car service.
5/ 5stars
by Not C
on January 23, 2015
Had a need for winter tires. They showed me options and I am satisfied with my choice.
5/ 5stars
by Pipi
on January 23, 2015
Love the tires and alignment. Nice waiting area and 60 feet from Starbucks!
5/ 5stars
by SkiLiftDude
on January 23, 2015
I drive a fleet vehicle which comes in for service almost every month for an oil change! Yup I drive about 3,000 miles a month! I can always count on Dan and his crew to keep me on the road with the quality services they provide.
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