Car Tires And Services At 507 John Fitch Hwy: Firestone Complete Auto Care In Fitchburg

Ready to come in to your local Firestone Complete Auto Care on 507 John Fitch Hwy? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

507 John Fitch Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #817 Managed by Erik Adams

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll inspect lights, wipers, belts, and more. Additionally, we're devoted to providing the best auto repair possible all at reasonable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 43 Reviews
5/ 5stars
by  
on January 20, 2019
Found a problem that I didn’t even know about and was able to complete extra work I asked about last minute in a very small time frame. They were very nice and helpful and honest!!!
5/ 5stars
by  
on July 9, 2018
Between Eric making room on a packed schedule, to the young man who volunteered to stay late to get my truck done, I'm speechless with the quality of service and people who represent you at this store. The gentleman who stayed late tells me he is a loyal employee, he takes pride in his work because he decided not to rush a job to get out on time, he truly deserves some recognition. My tip is only so much, take care of that guy!
5/ 5stars
by  
on May 26, 2018
Always extremely pleased with the work and advice given by the team at this location. Highly recommend!
1/ 5stars
by  
on February 7, 2018
They were courteous and fixed the fuel pump fine. But they will offer to do spark plugs and change oil. Be aware, they will do something called cleaning the engine and charge you hundreds of dollars for it when you think It is just spark plugs. Then they damaged my oil pan and refused to admit it was intact when they received the car and was damaged by them. When I asked them to do the right thing by either fixing their damage for free or at least giving me a discount they charged hundreds of dollars more, basically making me pay for the damaged oil pan. So the fuel pump repair ended up costing me 1600.00. They gave me a 5% discount for applying for their card. But price it yourself. Would you want to pay that amount for a fuel pump problem? If they had taken responsibility, tried to apologize, or make it right, I would be telling you to go there. But as it went I can only advise you to stay away. And if they offer to change your oil or spark plugs remember they are planning to take hundreds if dollars for each. Watch out.
5/ 5stars
by  
on December 30, 2017
Exceptional service together with extremely knowledgeable people that made you feel safe in having your car serviced by these great professionals.
5/ 5stars
by  
on November 18, 2017
I have been at this business several times and the staff is ALWAYS so very helpful...on this day I was already late for work and needed a new battery and the staff there especially Tony Gonzales bailed me out and replaced my battery so I could get to work !!!!
5/ 5stars
by  
on October 13, 2017
5/ 5stars
by  
on September 8, 2017
I have been a customer for over two year. All Fitchburg, MA Firestone employees have been easy to work with schedule wise and have consistently provided great repair work and customer service.
1/ 5stars
by  
on June 10, 2017
stated in the survey
5/ 5stars
by  
on May 19, 2017
5/ 5stars
by  
on April 17, 2017
I went back on 4/17/17 for current brake job that was not done right two time please look at my previous survey well on Monday 4/17/17 I am very pleased that manager took very good care of me and issued 50 dollars off my bill and the service I am very satisfied I believe it was Tim or Jim not really sure Thank you
5/ 5stars
by  
on April 17, 2017
1/ 5stars
by  
on March 18, 2017
You sent me a follow up survey about my experience. I hate when companies do that.
5/ 5stars
by  
on January 12, 2017
Jimmy is the best employee in the company ! Someone needs to promote this guy to general manager he is like the doctor of cars ! Amazing store wonderful job someone take Jimmy out to lunch ! Employees like Jimmy are why I go to firestone ! Always knowledgeable always respectful just all around great employee!
3/ 5stars
by  
on November 27, 2016
I purchased snow tires and had them mounted, next day pressure dropped a pound in the new Tires. The issue was the tall young guy, Chris, told me to have a seat and he could take care of tire pressure light coming on Two hours from now!!! There is something wrong with that. It should be check pressure add air perhaps a five minute look see. Chris is not an asset to Firestone, everyone else is super!
5/ 5stars
by  
on November 14, 2016
Quick easy service. Done when promised, great price.
5/ 5stars
by  
on May 6, 2016
5/ 5stars
by  
on December 15, 2015
There very professional and Always aim to please. I am a return customer and intend to be for many more.
5/ 5stars
by  
on December 11, 2015
Went in for a new tire and came out with a new tire and an oil change. Everything went well and pretty quickly.
5/ 5stars
by  
on December 5, 2015
It was time to replace the OEM tires on 2012 Chevy Cruze and wanted to put the same tires on since I had such good luck with the originals (they went almost 70,000 miles for 65,000 rated mile tires) and was happy to have met with the manager of the facility who gave me an quick quote and later called to make an appointment, When I arrive later that week, they took my vehicle in and had it completed in less time than I was told. Another fact I learned is the Firestone, a brand name in tires, is also a full service facility. What a good marketing strategy to offer full services to many makes and models of vehicles to truly be a one stop destination for all of your vehicle related needs. Next time I will keep that in mind. Overall I am very happy with the service, tires and new knowledge. Great job guys and wishing everyone there safe and happy Holidays.
5/ 5stars
by  
on December 1, 2015
I HAD A FLAT TIRE AND NEED OIL CHANGE AND FRONT BREAKS REPLACED THEY TOOK CARE OF ME RIGHT AWAY, WAS VERY HAPPY WITH SERVIE
5/ 5stars
by  
on November 30, 2015
Great service...got in and out with no appointment quickly.
3/ 5stars
by  
on November 6, 2015
I love having a Firestone account which I use for oil changes, tires and situations my mechanic doesn't have time for. I had an emergency and needed front end brake work immediately and my mechanic could not schedule me for three days. Firestone in Fitchburg, Mass took my car in and in two hours I had new brakes. I am very grateful for the great work they did but the cost was inappropriate. Three hundred and forty eight dollars and the eighty two dollar labor cost was quite unnecessary and I felt like I was taken advantaged of. I felt like an idiot who is too stupid to know what it takes to repair cars. I use my card for tires but because of this I am not going to max out my card because even your tires are over priced. I will have to go elsewhere. I would like a response and consideration for future work........JMK
5/ 5stars
by  
on August 26, 2015
Sidewall gone in a camper spare, they where able to replace in 5 min.
5/ 5stars
by  
on July 1, 2015
Fast reliable services will be going there again!!
1/ 5stars
by  
on June 2, 2015
Fixed tire went flat within 1 hr of leaving store. More interested is selling you over priced auto care service. Would not go there again nor recommend them to anyone
5/ 5stars
by  
on May 12, 2015
Firestone in Fitchburg were able to fix an issue that was botched by another mechanic. They were extremely friendly and empathetic when I was stressed. They also finished the repair fast! Great job by all staff! Thank you
2/ 5stars
by  
on May 1, 2015
They called to tell me I needed struts, when they changed my tires, so they changed them for me. However, they didn't tell me they didn't have the tires I went there for (affinity tires), even though I called them with enough notice and they said they would be delivered in time for my appointment. Instead, they put on precision tires. I found out when I picked up my car and went to pay. They told me they were better tires but would charge me the affinity tire price, but after I did research I found that precision tires are actually less expensive and not better tires. I think I was overcharged around $80.
3/ 5stars
by  
on April 21, 2015
I'm not saying they're not hard working people. They earn their paychecks. You can see the tension and feel it. Each time I walk into the JOhnFitch Firestone. which is down the street from me.
5/ 5stars
by  
on April 18, 2015
I had made an appointment to have my car's tires replaced. It was pulled into the bay on time and I was out of there quickly. They advised me about a rim which I replaced. The personnel there are friendly and go out of their way to make the experience as pleasant as possible.
5/ 5stars
by  
on February 26, 2015
lifetime service contracts on tires and alignment mean I return several times a year. I trust these people to service my car and repair issues. I never feel cheated.
3/ 5stars
by  
on February 4, 2015
Very pleased with the work. Just not pleased with the man behind the desk who tried to make me feel guilty for not donating a few cents to some non accredited charity. Prob won't be going back. Not looking for a guilt trip just looking for an oil change.
4/ 5stars
by  
on February 4, 2015
I actually made my second trip to this location because the first experience was so good. I'll also be purchasing 4 new tires this spring. I've always liked Firestone and glad there's one near my home.
5/ 5stars
by  
on February 3, 2015
I discovered a slow leak in my front tire last week during the snowstorm and took my vehicle to the Fitchburg facility to get it checked and repaired. I was immediately serviced and the mechanic showed me the screw that was in my tire and also educated me that my car had a special wrench that is needed to take off my hub cabs which I was never made aware of when I had purchased my car. I was very fortunate to learn this before I ever had a road breakdown and found myself trying to figure out how to change the tire. I have used the Fitchburg facility for many years for both my cars and have always had excellent service. Thanks Firestone for another great customer experience during a cold winters day.
5/ 5stars
by  
on February 3, 2015
I've been going there about 3 years after having a flat, called triple A and the young man who came recommended them. I couldn't be more pleased and I trust them, that's very important to me.
5/ 5stars
by  
on February 2, 2015
I've been to Firestone Fitchburg many times and they have always been VERY helpful. As a 25 year old female, I've never felt that they were trying to cheat me into getting a service that I didn't need.
5/ 5stars
by  
on January 30, 2015
They honored the lowest price found. I was able to get my snow tires within a weeks time...which was during the Christmas season.
5/ 5stars
by  
on January 24, 2015
been using expert tire for over a year . always good service.
5/ 5stars
by  
on January 24, 2015
fast, friendly, efficient. stopped down they took us right away, explained everything
5/ 5stars
by  
on January 24, 2015
I have taken my 3 cars to the Fitchburg Firestone for many years and have always received excellent service at a reasonable price. The staff and technicians are courteous, knowledgable, and highly skilled. Tim and Jim really know their trade and have kept my cars running safely and smoothly with their recommendations for maintenance and routine service along with skillful emergency repairs. I have no reservations in referring my friends to this store.
5/ 5stars
by  
on January 23, 2015
I have been a customer for several years because of the expert service, knowledgeable and courteous staff and they haven't done me wrong yet.
5/ 5stars
by  
on January 23, 2015
Bought 6 sets of tires over the last 15 years and there still my boys!!!
3/ 5stars
by  
on January 23, 2015
My tire pressure light was one of the things fixed and with in a week it was back on I took it back and they fixed it again then it came back on the same day so I haven't been back since.

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

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