Car Tires And Services At 450 Southbridge St: Firestone Complete Auto Care In Auburn

Welcome to Firestone Complete Auto Care at 450 Southbridge St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

450 Southbridge St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #19518 Managed by Roger Lebel

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll check oil level, air filters, belts, and more. Additionally, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.7 of 5) - 64 Reviews
5/ 5stars
by  
on February 14, 2019
The staff was very patient. Although I said that I was not good at English, I received my staff, patiently accepted my request and met my requirements. Thank you very much, I would like to visit this store once again to maintain my car.
5/ 5stars
by  
on January 24, 2019
Snowy, miserable day but everyone there made the whole service visit very enjoyable. I was extremely pleased with the service I received. I will certainly use these guys in the future!
5/ 5stars
by  
on August 21, 2018
I broke down while coming home from vacation and got help from the Leominster and Auburn locations. They were great in getting us home safely and fixing the issue the next day!
5/ 5stars
by  
on July 31, 2018
Very satisfied with the effort given by the staff to take the time to explain in detail the parts, parts affected, full repair description, total estimated cost (a few amounts based on the severity of repair needed) and information regarding the range of services offered regarding lifetime benefits. Will not hesitate to bring my vehicle back for future repairs!
5/ 5stars
by  
on June 2, 2018
Tire kept losing air even after being serviced...this occurred several times...I was given a new tire
4/ 5stars
by  
on May 17, 2018
As always the customer service is great and the work is done right.
1/ 5stars
by  
on April 19, 2018
I went there for an appointment for an oil change at 2pm, by 345 they told me I had a leak and they could fix it that day within an extra 1.5-2 hours, I was waiting for my car to be finished until 830pm. I was there for 6.5 hours, an hour and a half after the place actually closed. To make matters worse while I was there I was finishing up work on my tablet and then asked manager Dan if I could put stuff back in my car even though it was on the lift. I was escorted to my car where I put my belongings in the trunk and my car remained on the lift until 8:30 that night. When I arrived home and went into the trunk of my car my tablet was stolen. I had to alert the local police station and when I went back to Firestone the next morning to inquire with the manager RJ if he could compel his staff to somehow return the stolen property without pressing charges, he gave me a nonchalant answer stating I probably would never get it back even if he tries and that since he trusts some of the technicians, especially the one working on my car, the it would be unlikely that he did it. I called back several hours later, after the cops went to Firestone regarding my issue, and again RJ made it sound like he barely even asked the staff if anyone had my tablet. In addition to that he confirmed that the staff was in my trunk. I dont understand how you can run a business where this is acceptable behavior. I won't even be returning and I'm extremely disappointed as I've been a long time customer that felt I could trust the staff.
5/ 5stars
by  
on March 8, 2018
Team Firestone Auburn is the best! Great customer service by people who know what they're doing. We've gone to 2 other WELL known tire shops and not one revealed to us a major issue with our tire rim that needed attention asap. Darrien took the time to explain, show and educate us on the importance to correct. Not to mention the customer service is amazing! We recommend them to all our friends. Thank you Guys!
5/ 5stars
by  
on February 24, 2018
Long story short: My husband and I were driving to Logan Airport / Boston on Friday, 2/23/18. It was around 5:30 pm, we were as far as exit 7 in Auburn and we were left pretty much stranded 55 miles from our home in CT dragging a broken strap that holds our gas tank in a downpour of rain. Somewhat familiar with the area, we drove to a business for help and they pretty much shrugged and said we should just have it towed they couldn't do a thing for us. I grabbed my phone, googled a Toyota place that was nearby and was told they closed at 6:00 (it was 5:50) and after being disconnected twice, not knowing exactly where they were, still with a dragging strap, they too pretty much left us on our own. They said they didn't have the part we needed, though my speculation was, and I could be wrong, " who wants to stay after 6 pm on a Friday night waiting for some out of state person to show up to have their car fixed." We then ended up at Firestone on Southbridge Street in Auburn, MA. My husband went inside, I noticed all their bays were full, (not a hopeful sign) yet, a gentleman by the name of Dan Niquette, went out of his way to help us. He made a few phone calls, and before long, another gentleman came out, moved our car in the bay and what seemed like no time at all, our car was fixed and ready. Between Dan Niquette, the mechanic or mechanics who fixed the car, the man that moved my car in the bay, and pretty much everyone there, were not only professional, friendly (which is rare nowadays), courteous, and reassuring that they would do what they could to help us. They got the job done!! I have no doubt that if I were to own a business, THESE are the men that I would have work for me. Definitely customer care came first. I may not live in Massachusetts, but I do know many people from the area, and I will go out of my way to highly recommend doing business with Firestone on Southbridge Street, Auburn. Thank you 100 times over. You saved us from a flatbed tow home, and pretty much made the rest of our night a good one. We appreciate everything they did for us.
5/ 5stars
by  
on January 17, 2018
I brought my car into Firestone because my transmission was leaking fluid. When I spoke to Dan he told me that after the assessment I would need to buy a new transmission fluid pump. He took the time to research the part in order to get me the best deal which ended up saving me $100. This is just one of many experiences that I have had with Auburn Firestone. Dan and RJ and the other team members are fantastic to work with. They are friendly timely respect full and always treat me with the upmost customer service which is why I continue to go back. This team deserves corporate recognition for their customer service and craftsmanship.
5/ 5stars
by  
on January 14, 2018
While on a trip out of town, drove into your store on a cold wet night riding on a rim following a minor accident, minutes before their scheduled closing time. Both tire and rim were destroyed. Tire sales manager (Whose name unfortunately escapes me), took charge, removed the damaged tire/rim, installed my donut spare on the axle, inflated the spare to its proper pressure, and send me on my way in 30 minutes. Total charge, zero. His act of kindness and display of efficiency will not be forgotten. Thank you.
5/ 5stars
by  
on January 5, 2018
The team at this facility is absolutely were professional in all aspects of my scheduling right thru the service being completed I would recommend them to everyone I know .
5/ 5stars
by  
on November 13, 2017
Great customer service!
1/ 5stars
by  
on November 6, 2017
Damaged vehicle's wheels while in for Simple tire change. 2 Valve stem caps were lost and replacements did not fit on valve stem Balance was so terrible I can not drive the vehicle until my next appointment comes up to check out what was damaged\improperly balanced. Firestone's work is generally fine but avoid the Auburn, MA store like the black plague unless you drive a crappy car you don't want to be treated properly by the Techs
5/ 5stars
by  
on September 21, 2017
Guys here were fast seeing how I needed last minute tires in the drop of a dime.. the tires I needed up being quoted were in stock so I got upgraded to even better ones with no price change which turned my horrible day into a better one.
5/ 5stars
by  
on June 28, 2017
Most recently needed 4 tires and an alignment for my daughter's car. Tires were down to the wear bars, and the car was shaking a bit on the highway. Car has 208,000 miles on it. (Father of a college student - can you tell?) Wanted decent all season tires, but not to spend a fortune. Got 4 tires for a fair price, an alignment that did not cost an arm and a leg, and a free courtesy inspection that found some items in need of future repair, so she can plan ahead. Plus an oil change for $22.00 more. And the car was ready when they said it would be. Yes, I could probably save 20 bucks if I schlep all around town. But Firestone is always reasonable, and they have extended hours, and they have fixed many a "nail in tire" for me on a Sunday, and they are always nice to talk to. I always find a square deal here.
5/ 5stars
by  
on May 8, 2017
From the time you walk in the door, someone is there to assist you - honest, professional and NOT trying to sell services you do not need, there to assist you with your concern.
5/ 5stars
by  
on April 28, 2017
Friendly Service team. Got me in and out quick. Knowledgeable on my make and model of vehicle. Took care of my issues.
5/ 5stars
by  
on February 27, 2017
The staff is excellent. I made 2 separate phone calls and a visit to buy tires and each time, I was very pleased. They were very knowledgeable, friendly,professional and not pushy at all. As a female, sometimes it's intimidating going into an auto repair place, but not here! Everything was done very quickly and efficiently. I also noticed that they treated every customer the same way I was treated.
5/ 5stars
by  
on December 31, 2016
The people working at the auburn tire center were helpful respectfull and kind. They were informative without pushing products and services at you. The job was done when they said it would be and for the price quoted. I left felling Very happy with their service.
5/ 5stars
by  
on December 27, 2016
I purchased 4 tires with wheels and TPMS from Tirerack.com, and Firestone was one of their partners where the tires could be shipped and installed. Firestone in Auburn was closest to me and I decided to try them out. This was the first time making a tire purchase online and I was a tad nervous as there is ALWAYS something that goes awry. Well, the tire package was delivered in only a few days and I contacted Firestone to make an appointment to get them put on. I arrived for a 9AM appointment December 23, 2016 and was told it wouldn't be too long as there was a person ahead of me and a scheduling snafu with one of their techs meant there was only one person working in the garage. Not a problem, my car was taken in perhaps a half hour after I arrived. The tire package was there in the bay just outside the door to the waiting room. After a short time I was told that one of the tires that was supposed to be balanced was not. The metal weights that should be on the wheel was on the TIRE! We had a laugh at this. Obviously just an oversight by an overworked tech at Tirerack who thought he did that tire but did not. Firestone told me they would balance the tire no charge and they did. I was very pleased at this and that they put my Summer tires into clean plastic tire bags so my back seat would not get dirty. I was also told to come back after 100 miles of driving so they could check the lugnuts to make sure they were still tight. And all this for their tire rotation fee of just $20! Thank you so much Auburn Firestone! I will be back and will certainly look to you in the future for mechanical work which I know will need to be done eventually.
5/ 5stars
by  
on November 28, 2016
Team was very accommodating and and completed my work quickly and efficiently while keeping me informed and explaining need for rotor change and allowing me to see the issues for myself.
5/ 5stars
by  
on October 31, 2016
I recently was in the market for 4 new snow tires - the best I could get - and was on my way to purchase them somewhere else when I stopped by Firestone in Auburn on the way. While there, I was offered an amazing deal on the same tires I was on my way to purchase, far better than the price I was going to pay at the other tire dealer. I was extremely pleased with their friendly and courteous customer service/sales people, their fast and excellent service, and of course, the great deal I received. Their customer service is absolutely top-notch!
4/ 5stars
by  
on September 22, 2016
My oil change service was excellent plus tire pressure was checked. After my service I was given a recommended service print out for fuel system cleaning, coolant system service, brake fluid service plus "ATF" restoration...I have a 5 speed shifting transmission not an automatic transmission!! The attending advisor told me that I should have been previously advised, that really bothered me. I called Frank later in Auburn, Ma, he came in a little later, he is always very good, he said that I'm ok for now, the other guy who was there earlier, didn't get his name, made me think the needed service was urgent. Sorry, he wasn't very thorough to my questions, I kept asking him, how urgent?
5/ 5stars
by  
on August 11, 2016
Overall I had a great experience!!! Frank and the rest of his team were very pleasant to talk to. I was a walk in with NO appointment. Prices are fair and price quoted to me was the true price, no hidden fees. I had 4 new tires mounted & balanced, front end alignment and an oil change. They were respectful of my time and completed the job in the timeframe quoted to me.
5/ 5stars
by  
on August 8, 2016
Dan and Kevin made me extremely happy helping my family and I feel safe with my repairs on vechicle
5/ 5stars
by  
on July 5, 2016
Frank and Dan went out of their way to explain what repairs were needed -- I was called twice with updates. It was finished fast. They gave me a good deal, and pointed out the benefits of a Firestone credit card, without being pushy. (Dan made sure I knew that the interest will be painful if I don't pay it off in 6 months.) Plus they're open on July 4th weekend -- I had to have my car towed there on the evening of Friday, July 1st, and was positive I'd have to wait until Tuesday the 5th to even have it worked on!
5/ 5stars
by  
on June 21, 2016
I want to thank the guys at Auburn Mass Firestone for a job well done. They are professional & kind. They went out of their way to help me with a small fix with a heat shield that has been rattling and driving me crazy. I highly recommend all in the Auburn Mass area to visit this store as they really make you feel like family.
5/ 5stars
by  
on May 8, 2016
Absolutely the best. If you want a place that does their job and doesn't try to hassle you to buy other things? You found your place! Also the staff is very professional and can tell you EXACTLY you were experiencing and how they fixed the issue!
5/ 5stars
by  
on April 23, 2016
I went in for an oil change and their was a slight problem with the recorded info on my car. The service manager corrected it without issue. Also my brakes had been squeaking and he went out of his way to show me what was going on and helped me make choices that led me to the cheapest way to fix my problem. Even though there were other cars being worked on, he acted as if my car was the only one in the shop. A truly class act!
5/ 5stars
by  
on April 17, 2016
The fastest tire mount in my 38 years of tire experience!!
5/ 5stars
by  
on April 1, 2016
Truly a great job out in less than 50 minutes all four tires replaced.I was dreading doing this experience in the past always took so long but this was painless going to try getting my oil changed here also hope it just as fast...i too old to change my own oil these days.....
5/ 5stars
by  
on November 30, 2015
I've had several different advisers and technicians here who have all been awesome, knowledgeable, and work with me to make a deal. I just purchased lifetime alignment, balance, rotations, and an oil change. Frank is my usual service adviser, he didn't play any games with pricing and knows when things are and aren't needed. Frank agreed to take my vehicle in last minute for an alignment, balance, rotation, and oil change and had it done exactly when he said. My car has never been returned in any less condition than when I left it. No grease on the wheel or smell of chemical in the car, no marks or prints anywhere. This location is the best. I unfortunately didn't realize the shop closed at 5p but Frank made sure I got my car that day. I went to Firestone a while ago for an oil change deal and now Firestone and especially this location has my loyalty. A job very well done by everyone.
4/ 5stars
by  
on November 16, 2015
Went for an oil change and rotation, they were the cheapest in the area and had very nice staff! Got me in and out quickly.
5/ 5stars
by  
on October 25, 2015
I recently was having concerns about my 2012Jeep Wrangler's handling and performance. I stopped in the local Firestone shop for advise. The advisor Frank, was very helpful and courteous. Rather than just trying to tell to me, he presented options. I ended up purchasing the Destination a/t's and an alignment at a very reasonable price. Three days with the new tires and I couldn't be happier. The Jeep should have come from the factory with these. If your looking for a low pressure, knowledgeable shop I would highly recommend Firestone in Auburn ma.
5/ 5stars
by  
on October 8, 2015
My first visit and I was very impressed with the excellent customer service!
5/ 5stars
by  
on October 7, 2015
I recently had a set of Transforce tires put on my truck and I have to say I was met with true courtesy and professionalism.
5/ 5stars
by  
on October 4, 2015
They're all friendly and professional I'll be back next time
5/ 5stars
by  
on September 27, 2015
The professionalism in this store was top-notch. I was very pleased.
5/ 5stars
by  
on September 22, 2015
Dominic was great! He made site the work was done fast but thoroughly. Definitely plan to return!
5/ 5stars
by  
on September 18, 2015
Great work as always! It's a pleasure working with the Auburn location
5/ 5stars
by  
on September 14, 2015
This store help me out of a big jam. I was stuck on a Sunday morning with auto issues and they were able repair my car as well as get me and my family on the road in very little time.
5/ 5stars
by  
on September 9, 2015
got an oil change ,but i have bought my last 2 sets of tires here , prices are good, service times GREAT and installation is done by professionals
4/ 5stars
by  
on August 10, 2015
Was able to get appointment for new tires very quickly. Service was great. Competitive prices.
5/ 5stars
by  
on June 25, 2015
I am a return customer to Firestone and recently needed rear brakes as well as a tune up. The service manager was very helpful in helping me structure my services to maximize their current promotions and get me the best discount possible which more than offset an oil change & tire rotation as well. I'm also happy to say the brakes are guaranteed for life! I have also been appreciating my Firestone tire alignment for life, which allows me to have repeat alignments at no charge. And I strongly recommend not only their tires but also the road hazard insurance they offer, which has also more than paid for itself for me over the years. Thank you, Firestone!
2/ 5stars
by  
on June 16, 2015
I went to get 4 new tires, less than a moth after I purchased them I had to stop at firestone due to my low tire pressure light on, they also nocked my heat shield off of the bottom of the car and now it vibrates all the time!
2/ 5stars
by  
on June 12, 2015
My husband and I bought 2 full sets of tires for our cars last week. The customer service was fine for the tire purchase, but then I was told that I needed an alignment and that my front struts were leaking. I decided to wait on the strut repair. I just got back from having my local repair person look at your recommendations and he said there was no sign of strut leak anywhere. I feel like I was taken advantage of by your advice and am glad that I did not chose to follow it last week!
5/ 5stars
by  
on April 25, 2015
All three associate's very patient and provided excellent customer service!!!! Go team! - Scott
4/ 5stars
by  
on February 27, 2015
Tons of help from the moment I arrived. Very profesional.
5/ 5stars
by  
on February 26, 2015
I've used them for over 15 years n it's always been the same, honest n great!!!!
5/ 5stars
by  
on February 26, 2015
I had my oil changed tires rotated no upsell filters etc
5/ 5stars
by  
on February 26, 2015
I find the service people at Auburn Firestone to be the most courteous and helpful people I have come in contact with. They seem to go out of their way to be of service and have you leave their with full confidence that the job is done correctly.
5/ 5stars
by  
on February 3, 2015
I have been going to firestone in auburn for my volkswagon passat.They have always fixed my car the first time every time.The staff is very friendly and they always let you know either when your car is going to be ready or what parts your going to need.The prices they give are very reasonable.
5/ 5stars
by  
on February 3, 2015
I go to Firestone in Auburn MA about every three months for my oil change and tire rotations on two different vehicles. They are always pleasant to deal with and accept coupons and/or provide a great price. Once of the things that keeps me coming back is their hours. Open seven days a week...makes it easy to get these things done on a Saturday or Sunday.
5/ 5stars
by  
on February 2, 2015
I used them around November. I don't live in the area, but had an issue with one of my tires. They really could have taken advantage of my knowledge level and did not. They explained things to me and serviced my tire quickly. I could thank them enough!
5/ 5stars
by  
on February 2, 2015
Our family has been bringing our cars to Firestone in Auburn for many, many years. Even tho the staff and mgmt. seem to keep changing, we are always treated well, our concerns handled quickly.The staff is polite. When they tell us our car will be ready..it is as promised. This location is very close to our home so there is the convenience aspect too .I appreciate the coupons an discount flyers too. We will continue to be a repeat customer.
5/ 5stars
by  
on January 29, 2015
We've always found the staff and crew to be friendly, courteous, prompt and efficient. We've always gotten the exact product that we need at a good price, unlike some "discount" stores where, "This is pretty close to what you want."
5/ 5stars
by  
on January 27, 2015
Honest, friendly people who show you what's worn/broken, never pushy, helpful in lining up credit which has a lot of perks too! Also took the cost of a rental car off my bill as they had to keep my car overnight. It now rides and runs like a dream!
5/ 5stars
by  
on January 26, 2015
I really can't say enough about the expert service and the go out of the way attitude MY Firestone Store has afforded to me. I use to do this work myself not trusting any other mechanic with my vehicles for my safety and my families' . Then by chance I went to Firestone on behalf of my son to swap out a blown tire. I was floored by the service. So much I asked for a tire quote for 5 tires with the works. Then I called the compatition. And although they came close and a few matched it. They all wanted me to schedule an appointment. MY Firestone ASKED ME. WHEN DO YOU HAVE TIME TO COME IN? Well you hooked me. And I brag about the deals and the service to all my friends. Signed A VERY HAPPY CUSTOMER. My store is the Auburn ma store The shrewsbury ma store is the one that hooked me
5/ 5stars
by  
on January 25, 2015
Fast and courteous. Very knowledgeable technicians.
5/ 5stars
by  
on January 25, 2015
I used them a weeks ago for all-around Firestone Destination tires on my truck. Great tire and great service!
5/ 5stars
by  
on January 23, 2015
good deal on my tires. installation complete to time promised
5/ 5stars
by  
on January 23, 2015
Explained services needed and were completed in appropriate time frame. Happy with service and will return again.
4/ 5stars
by  
on January 23, 2015
Waited long but convenient location; took about 1.25 hours for oil change

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