Car Tires And Services At F Street Bldg 1568: Firestone Complete Auto Care In Andrews Afb

Come in to your nearest Firestone Complete Auto Care at F Street Bldg 1568 for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

F Street Bldg 1568
Get DirectionsHours + Information
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #328380 Managed by Kermit Ferguson

*This store is located on a military base.

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll check oil level, steering, the battery, and more. Additionally, we're devoted to providing the best auto repair possible at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (3.9 of 5) - 34 Reviews
    5/ 5stars
    by  
    on October 23, 2018
    The damage to my car was more severe than I realized and a greater expense than I had anticipated. My service adviser was extremely helpful in working with me and explaining all the steps that needed to be taken; as well as guiding me through the financing process and choosing services that I could come back for at a later time to help with cost. 10/10 will go back for future vehicle service.
    5/ 5stars
    by  
    on October 11, 2018
    4/ 5stars
    by  
    on August 12, 2018
    The survey I just completed did not allow enough choices to give an accurate assessment of my visit. Overall, I was please with the service I received at Firestone/Andrews JAFB. Eventhough, it took over 6hrs for the repairs ?, I had been advised to allow that much time for them. The supervisor and all technicians I encountered were extremely courteous and professional. I find your prices to be somewhat high but I trust this location a little more than other places because it is located on base and I have your credit card. Ramon made sure Jodel test drove my vehicle to make sure all sounds and bumps had been eliminated. As I prepared to leave Jodel even came to my car to ensure me that my vehicle would drive almost as it did when new. He was alsolutely correct! My drive home felt just as smooth as it did when I purchased my vehicle 18 yrs ago. Only thing missing was the "new car" smell☺. I don't about your other locations but I am pleased with this one.
    5/ 5stars
    by  
    on May 16, 2018
    Showed me what is wrong with the tires by escorting me at the wheel balancing machine and not just telling me what was wrong with it.
    1/ 5stars
    by  
    on May 4, 2018
    They try to rip you off by telling you all this stuff is wrong with your vehicle when really what they said there was nothing wrong with it. Very incompetent rude people. Thanks for screwing the military and veterans that keep you employed.
    5/ 5stars
    by  
    on April 7, 2018
    I appreciated the friendly care and service on my visit April 4, 2018
    1/ 5stars
    by  
    on April 7, 2018
    A bunch of con artists!!!!!!!!!!!!!!!
    1/ 5stars
    by  
    on March 25, 2018
    5 hours for 4 new tires with new tpms. No front end alignment. TPMS does not work, even told them before I left. They told me to drive about 20 mins. Drove an hour they still don't work..
    5/ 5stars
    by  
    on March 11, 2018
    5/ 5stars
    by  
    on January 31, 2018
    I'm glad that they turned this place around. Ramon is wonderful, and the technicians are extremely helpful.
    5/ 5stars
    by  
    on November 17, 2017
    This firestone is by far the best in the area for all your car needs. Please pop in and see for yourself you will not to be disappointed .
    1/ 5stars
    by  
    on October 11, 2017
    I left my vehicle for oil change, tire rotation, and alignment. When I went to get my car, I noticed that they did not rotate the tires but the mechanic lied to me that he did rotate the tires. I marked one of the tire and I knew that it was not rotated.
    5/ 5stars
    by  
    on May 5, 2017
    I had originally scheduled a oil change with firestone and after doing some checking around I cancelled my appointment. The manager (Holly) called me to find out why I cancelled my appointment and I told her and she explain to me why her service would benefit me more than going to her competitor and she was right so I rechelduled my appointment with firestone based on her recommendation. Thanks again Holly you rock!
    5/ 5stars
    by  
    on May 3, 2017
    Since the new Manager Holly has been at the firestone on base the staff seem to be much happier. The customers are more relaxed. The atmosphere is pleasant and welcoming. The technicians don't make recommendations that your car don't need like in the past. They really care about the customer and not just a pay check.The wait time has improve a lot when you are scheduled an appointment you are seen right away like they block that spot off for you and that wasn't the case in the pass you would set there for hours frustrated not knowing what was taking so long except they would always give you an excuse to why you are still there 4 hours later for a basic oil change. I would recommend this location to anyone that have access.
    1/ 5stars
    by  
    on January 24, 2017
    Very bloated bills front and rear brakes $1600 you've got to be kidding me and what do you do when your car is tore apart
    5/ 5stars
    by  
    on October 2, 2016
    5/ 5stars
    by  
    on September 9, 2016
    Always get great advice, and fast and efficient service
    1/ 5stars
    by  
    on June 29, 2016
    We have taken our car a number of times to this Firestone on Andrews AFB and only once or twice we were greeted by a cheerful employee. Most recently, we dropped our car off there at 10 a.m. to get a plug done on a tire in which we had the road hazard on. They said it would be ready by 2 p.m., but for sure no later than 3 p.m. Since my husband works on the base and I work directly across the street, we decided to just get there by 3 p.m. As we were walking in, we saw the Tech walking to my car, just after 3 p.m. We went inside, the clerk was not friendly, no eye contact, no apology nothing. She said it would be a half hour. So we got ready to leave and pointed out the nail to the tech at my car, and he said that the tire needed to be replaced. We went back inside, only to find out that they did not even have the tire in stock and that it would take "a couple of days". The clerk did not offer to check another Firestone, but my husband did and she called Bolling AFB and they indeed had the tire and could get to it that day. We will never go back to this Firestone, and have only recommended Bolling to our family and friends due to their lack of common courtesy and professionalism on Andrews. Someone could have at least looked at the tire before 3p.m. to check it out and then see if they even had the tire and then called us.
    5/ 5stars
    by  
    on May 11, 2016
    I had an appointment for brakes, tires and an alignment. It was gonna be roughly about 4 hrs. I had my 2 month old with me, so I asked Holly if i can get a ride over to the commissary to do some food shopping while the truck was being serviced. She had one of the staff drive me and there baby over. It was pouring rain that day. I was very grateful for the help.
    5/ 5stars
    by  
    on December 23, 2015
    Excellent service, all very knowledgeable about there jobs.
    5/ 5stars
    by  
    on December 11, 2015
    Really great service and quick great advice on what need to be done
    4/ 5stars
    by  
    on December 7, 2015
    Service was done in a timely manner. Waiting room area was clean as well.
    3/ 5stars
    by  
    on November 30, 2015
    Oil Change, front end alignment, 4 new tires installed and balanced. The job took 6 hours to complete. Communication between customers and Firestone staff needs some work. No updates readily given. I had to constantly go up to counter and request an update. They failed to reset the oil change light which made me wonder if it was changed at all. Paranoid I guess. Based on the location, professionalism and friendliness displayed by the young lady that assisted me later on during my visit I will return for another opportunity. BTW earlier this year I had 4 new tires installed on another truck here. Truck tires are expensive! I believe that with a little tweaking this operation can be top notch. I think they had a management change too.
    5/ 5stars
    by  
    on November 11, 2015
    Needed two new tires -- quick and efficient and have never tried to oversell.
    2/ 5stars
    by  
    on October 19, 2015
    After bringing in my car to have my tire serviced, a week later I had to purchase a brand new tire. Was not happy that I wasted 36$ to have it plugged
    4/ 5stars
    by  
    on June 7, 2015
    Great service. I came as a walk-in because they didn't schedule appointments before 8. I was the first one there, so walked right in, they immediately got me in and I was out in about 35 - 40 minutes for an oil change. They did not, however, reset the oil change counter on my car, so even though I just got it changed, it still reads 3% until next required change.
    4/ 5stars
    by  
    on May 28, 2015
    My experiences with firestone @ aafb have been pretty well I don't have any complaints.
    5/ 5stars
    by  
    on April 20, 2015
    Great price will come back and will tell friends about
    4/ 5stars
    by  
    on April 4, 2015
    I just took my car for an oil change and my vehicle was ready faster than I expected. I really appreciated this because I had other things to do that day.
    5/ 5stars
    by  
    on February 26, 2015
    I used them a month ago to replace the tires on my two vehicles.
    5/ 5stars
    by  
    on February 26, 2015
    I've used the team a few times and each time they are friendly and courteous. They are conscientious about ensuring my truck is taken care of in a timely fashion. Thanks!
    1/ 5stars
    by  
    on January 29, 2015
    I drove in to this Firestone for a flat tire repair on a Sunday and the lady on the counter said that it would take 3-5 hours for them to even look at the truck. It wasn't very busy and only one customer was there for tires mounting. They appeared to be giving this large window of uncertainty so they could fulfill the guarantee (i.e. car be ready at the time promised). Needless to say I wouldn't go back there unless it is an emergency.
    5/ 5stars
    by  
    on January 25, 2015
    The service personnel at Andrews AFB are super. Always treat me like I am the most important customer that they have and take care of my needs.
    5/ 5stars
    by  
    on January 24, 2015
    I have been there twice since I moved here. And they have been great each time. Joe has great customer service!

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