2/ 5stars
by Tiffany B
on January 23, 2019
Technicians are not skilled, they guestimate and use a $100 diagnostic fee for everything, even when you tell them what the problem is. The parts and labor is overpriced as well.
5/ 5stars
by Julie h
on January 8, 2018
Awesome customer service! Vehicle was ready in little time!
5/ 5stars
by anne m
on December 8, 2017
I love come to Firestone I been come to then for years I love them because the are so curtis and make yue feel just like you are at home they have help me out so many time when i could not help my self they so awesome i that God for all the staff and there team .I just don't rate y'all a great y'all are awesome in my book!!!!!!!
5/ 5stars
by Kenley
on October 15, 2017
Great service
5/ 5stars
by Chris R
on October 15, 2017
Excellent service advisor and technicians
4/ 5stars
by Scott P
on October 6, 2017
1/ 5stars
by Michael D
on September 30, 2017
Why did the Amarillo Store contact me for response back and not Shreveport store Bert Kouns, I am requesting the corporate headquarters call me back
5/ 5stars
by Stephanie S
on July 22, 2017
Very fast and friendly and made us feel comfortable while we waited.
5/ 5stars
by Stephanie S
on July 18, 2017
Trustworthy, kind, and efficient!
5/ 5stars
by Ion M
on May 28, 2017
Superb customer service
5/ 5stars
by Lorenzo
on May 13, 2017
The best experience. The staff are friendly and very welcoming. They explain what is wrong with the car and give you a detailed report. Technicians are phenomenal and their work is second to none. I am not going anywhere else!!!
1/ 5stars
by bharat v
on September 24, 2016
I asked them to find out the issue they charge me but done nothing and i have one year free wheel alignment but he was asking money for the wheel alignment
5/ 5stars
by Tom
on August 16, 2016
On top of working in 2 non-scheduled appointments during a high-tempo day, my wife's car several hours later suffered a tire puncture that was not related to her previous visit. They then fit her in for our 3rd non-scheduled appointment for the day and got us out the door in a timely fashion and more than fair price. I've been to other Firestone's and it is sometimes hot and miss, but the quality has been consistent here and in my experiences they will only bite off what they can chew - matching performance to expectations that they lay out ahead of time for their customers. No surprises.
5/ 5stars
by burl r
on May 29, 2016
Energetic, young group. Extremely eager to insure customer satisfaction and willing to offer options to solving your auto problems.
5/ 5stars
by JoAnna H
on April 2, 2016
Had my car towed into their shop on a Saturday morning expecting to waste my entire day waiting and it was out within 2 hours. Thank you so much!
5/ 5stars
by Beeeee
on December 13, 2015
Manager Joel and his assistant Justin were Great. Friendly gave me special attention making sure I was Haapy with everything !
5/ 5stars
by Traveling
on November 30, 2015
We were on family vacation and had a blow out on the road. We stopped at this location and had to get a new tire. It took them under an hour to do everything and it was in the middle of the day. Staff is very friendly as well. Would definitely recommend.
5/ 5stars
by dschlag
on November 23, 2015
The manager has always been very personable and has always gone out of his way to make sure my needs are taken care of. He is upfront with his communication, and I believe he really looks out for my best interest as a customer.
5/ 5stars
by LarryDc
on November 23, 2015
Showed up right before closing time and Jacob took care of getting me a new tire when everyone was closed.
5/ 5stars
by Joe53
on November 18, 2015
Jacob did a great job of customer service. Thanks.
3/ 5stars
by StormyDey
on November 18, 2015
I'm very pleased with the tires recommended --Firestone (when they didn't have Bridgestone) HOWEVER, I was told I needed new CV joints, brake pads and rotors for $1600. When I went to the dealer for a second opinion I was told I didn't need ANY of that work.
5/ 5stars
by AshleyJ
on November 11, 2015
I personally use them to service my vehicle and as a company (Enterprise Holdings) we use them to maintain our fleet. They consistently do an amazing job and the turnaround is quick.
5/ 5stars
by Royalma
on November 1, 2015
I used them a week ago, my service experience was excellent.
5/ 5stars
by Jackie10
on October 26, 2015
I'm very please with the service that I received at Firestone. The attendants were helpful and knowledgable about the service they were about to perform. Considerate, generous and understanding.
5/ 5stars
by McMarshall
on October 3, 2015
Great customer service, quick and convience. Very professional
5/ 5stars
by Jolly15
on September 24, 2015
I used them a week and half ago and the y gave me great service I am very impressed with everyone and I am very happy. Thanks to all
1/ 5stars
by Shreveport
on September 21, 2015
I took my truck to have it checked for various problems. I eventually had to wait over two hours before they even drove my truck into a stall/bay. After my truck was diagnosed for "possible" repair issues, I was given a price quote for the services. Fortunately for myself, I compared your prices to other prices (parts/services) with nearby shops/stores with my Smart-Phone. Your prices were over "3.5 times" higher for the parts and labor. I took my truck to another shop and had all repairs completed for less than $150.00. Your company quoted OVER $500.00 for the same work & parts.
5/ 5stars
by Pbt2527
on September 5, 2015
I got a complete brake job, oil change & state inspection all within a few hours. One stop shopping with personable, professional personnel. Convenient service hours, too. Will certainly use them again.
5/ 5stars
by Bell2004
on September 4, 2015
Speedy service, very professional staff. Will visit again!
5/ 5stars
by Pam C
on August 17, 2015
Always great service at the Burt Kouns Firestone in Shreveport
5/ 5stars
by dcb2015
on August 6, 2015
My son brought his car in for an oil change and tire rotation. Greeted by friendly and knowledgeable employee
5/ 5stars
by CAPhoneywell
on July 31, 2015
I am out of town a lot and Michael (the manager )would call me with the regular updates on the various vehicles that are being worked on
5/ 5stars
by NolaGal
on July 24, 2015
I thought I was having electrical and it was just a battery problem
5/ 5stars
by Roosmom
on June 19, 2015
I had to get to work and even though my tire felt funny I didnt stop to see why! Well it was flat! As busy as they were they brought a tank to air my tire so I could drive it a short diistance to their shop. I needed a new tire since I drove on the flat one ... But my other front tire had dangerously low tread. They fixed me up with great quality tires within my very meek budget and sensibly told me why I should get the road hazzard insurance (crazy not to get it no matter how broke you are). I was greeted with smiles and some laughter even though I was having a blah day. They will be my choice for my next tire needs.
5/ 5stars
by AK02
on June 19, 2015
Friendly service, great value, knowledgeable staff
2/ 5stars
by Shelby24
on April 18, 2015
Website said free alignment check. Was told my car was fine then was charged for the alignment check. My car pulls to the right. It's not bad but I think it should have been fixed.
4/ 5stars
by Rib b
on February 26, 2015
I was very happy with the experience I had there. The person who I talked to knew the right tires for my truck and I purchased them and we both were satisfied
2/ 5stars
by bad_deal_for_me
on February 26, 2015
I was uptown one day and my car wouldn't start. Someone in the parking lot jumped me off and I went straight to Firestone for a battery. The people were friendly, but they told me my battery was fine, that I needed a new alternator. (For a 2011 Yukon) I opened up a credit card with them to pay for the alternator. The next day, I was out of town visiting a family member in the hospital. My car had to stay two days in the parking garage of the hospital because it wouldn't start. Once I got it to a dealership near the hospital, they told me I had a bad battery. I then had to pay for a new battery. No problems since the new battery. End result, I now have a credit card I don't want having to pay for an alternator I very likely didn't need.
5/ 5stars
by Hasan
on February 3, 2015
Excellent job n very fast will recommend everybody thanks
5/ 5stars
by PEHJ
on February 3, 2015
came in for oil change and tire rotation. everything went quick and painless. Friendly service all around.
5/ 5stars
by codine14
on January 24, 2015
Never had an issue! Always thorough and descriptive!
5/ 5stars
by Amy2
on January 23, 2015
Wonderful! Good service! Nice people! Knowledgable staff
5/ 5stars
by Ash K
on January 23, 2015
Richard has always been very helpful. I go to the store because of his courteous service.
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