5/ 5stars
by Letty T
on January 12, 2019
Very clean and comfortable waiting area. Sales staff extremely helpful and courteous. (Even over the phone when I needed to reschedule, and then called in for directions after getting lost on 190.) Greatly recommend this facility and I will go back for any future. auto needs.
5/ 5stars
by Felix D
on January 10, 2019
Great Job !
5/ 5stars
by Cathy H
on July 15, 2018
The staff in the front office at the Highway 190 location in Covington are superb. They are friendly, outgoing, polite, and courteous as well as knowledgeable. In particular, I would like to commend Donald Lemay and Robert Raines. I heard that a customer recently described Mr. Lemay as "aloof and caddy." I think the misspelling of the word "catty" speaks for itself about the caliber of intellect of this customer. The fact is Mr. Lemay is anything but "aloof" or "catty." During one of my visits, Mr. Lemay changed the batteries in my car key, more than once in order to get it right. He went OUT OF HIS WAY in performing this particular service. I have been a customer at this Firestone location for many years, and Mr. Lemay is the epitome of courteous engagement, sincere concern, and friendliness. Mr. Robert Raines is likewise exceedingly courteous and respectful. Furthermore, these men have an infectious sense of humor--in the face of what must be a stressful job, they are always smiling and joking, literally brightening the day of the customer. That, at least, has been my experience. Perhaps, most importantly, the demeanor and behavior of these men--and all the staff at Firestone that I have had dealings with--elicit a sense in the customer that this shop is one that can be TRUSTED in servicing a car and in billing those services. I cannot speak highly enough of them. And, of course, the technicians are topnotch.
5/ 5stars
by Cole
on April 13, 2018
Don and Robert were both very professional and helpful. I felt welcome and taken care of.
5/ 5stars
by M. D
on January 27, 2018
I want to take the time to verbally applaud Robert and Don at Firestone Auto Care in Mandeville, LA! They were very courteous, nice and professional. They very knowledgeable about their craft. Don took time after the automotive repair was completed to show pictures and explain exactly what the problem was and showed the parts that were replaced. Let me also say that I was greeted with very cordially by Robert upon entering the front door of the establishment! Which unfortunately with some businesses has become a lost art, if you will. I spent a grand but at least I didn’t get treated rudely in the process. I highly recommend this location and Don and his staff. By the way...the repairs works great. Thanks to the technicians!
5/ 5stars
by Buford H
on January 14, 2018
Greatest service
5/ 5stars
by Becki M
on December 20, 2017
I am always treated like a VIP at Firestone! Great company!!
5/ 5stars
on December 12, 2017
Robert the manager is great very very helpful
5/ 5stars
by Sharon D
on July 21, 2017
Been a customer for almost 30 years. This Firestone location is very consistent with work product, prices and customer service. They service foreign and domestic vehicles and not out to over sell services. Vehicle Safety appears to be their main concern for their customers. I depend on my car and have total trust for them to maintain it.
1/ 5stars
by GL
on May 15, 2017
Oil change was completely screwed up. Giant puddle of oil on my driveway. Good thing I saw it. Brought vehicle back. Brought it back to be told by store manager "we don't know what we are doing; we are learning on your vehicle". Another tech was seen hanging off my (carbon fiber) bumper to stretch his back while car was up on rack. They cleaned the giant mess and gave me cleaner for my driveway which was only partially effective. Had to bring back vehicle to store AGAIN the next day after getting a "change oil soon" alarm message later that night. Asked for name and number of district manager; it seems they gave me a fake number. "Your call is being answered by an automated voice messaging system", and then no one has called me back. Need to know if my payments for future services (such as my lifetime alignments) can be transferred to another store, or if they should be refunded.
1/ 5stars
by Gregory S
on April 29, 2017
8am appointment but they didn't start on my corporate car until almost 10am. Sad to abuse my time like that. I had to work late that day because of it. Why make an appointment?
5/ 5stars
by Rebekah S
on April 19, 2017
Hands down the best auto experience I've had!! A big THANK YOU to Abraham and Donald who were more than accommodating working after hours on my car and making sure I was 100% satisfied with my experience! Thanks for being so patient and professional!
5/ 5stars
by Ronald D
on March 6, 2017
I recently brought three of my four vehicles to the Firestone on HWY 190. Over the past week, I was helped by the tire manager Don, the service manager, Neal, and another representative named Abe. All three greeted by name within the second trip to the store. All of my vehicles were completed within the time frame that they told me they would be completed. I had one issue with the cost of the engine analysis and Neal quickly took care of the problem for me. I would like to thank all three of these gentlemen for their great customer service, and I would recommend this store to anyone who needs tires or service to their vehicle.
5/ 5stars
by Melinda N
on February 4, 2017
Neil and the firestone team helped me right before they were closing! I needed tires desperately and they had them in stock and changed them in a timely fashion! Everyone is very professional, and made me feel like they cared about my safety leaving their location! So friendly and inviting! They don't make women feel uncomfortable or like they are being taken advantage of! Love this firestone and everyone that works there! They know what they are doing and do it well!
5/ 5stars
by Mary M
on December 1, 2016
3/ 5stars
by Joe S
on November 6, 2016
Missing and broken bolt on air filter housing.
5/ 5stars
by Anna P
on October 16, 2016
From the front desk personnel to the expert technicians, this facility provides outstanding customer service. Through experience, I have found that local automobile repair facilities often taken advantage of customers, but Firestone has proven to be professionals in the auto care industry. I will continue to use this particular Firestone location for future service on my car.
5/ 5stars
by Richard
on August 17, 2016
Great overall experience from being updated on my vehicle to very friendly workers
5/ 5stars
by Caprice H
on July 28, 2016
Rich was great. I like being able to book online also. they had so many people getting repairs when I went in to get my alignment that there wasn't anywhere to sit and wait, but considering I had an appointment, they did my repair request asap, and got me in and out in 30 min. No customer in there at the end of the day was showing any sign of anxiety or stress! It was pleasant for everyone, as best I could tell. Painless, which is nice in this day and age.
5/ 5stars
by Caprice H
on July 28, 2016
Rich was great. I like being able to book online also. they had so many people getting repairs when I went in to get my alignment that there wasn't anywhere to sit and wait, but considering I had an appointment, they did my repair request asap, and got me in and out in 30 min. No customer in there at the end of the day was showing any sign of anxiety or stress! It was pleasant for everyone, as best I could tell. Painless, which is nice in this day and age.
5/ 5stars
by Caprice H
on July 28, 2016
Rich was great. I like being able to book online also. they had so many people getting repairs when I went in to get my alignment that there wasn't anywhere to sit and wait, but considering I had an appointment, they did my repair request asap, and got me in and out in 30 min. No customer in there at the end of the day was showing any sign of anxiety or stress! It was pleasant for everyone, as best I could tell. Painless, which is nice in this day and age.
5/ 5stars
by Caprice H
on July 28, 2016
Rich was great. I like being able to book online also. they had so many people getting repairs when I went in to get my alignment that there wasn't anywhere to sit and wait, but considering I had an appointment, they did my repair request asap, and got me in and out in 30 min. No customer in there at the end of the day was showing any sign of anxiety or stress! It was pleasant for everyone, as best I could tell. Painless, which is nice in this day and age.
1/ 5stars
by Doug E
on June 20, 2016
I completed a survey earlier in the month and I was asked what was the best way to be contacted. I checked off by email and supplied my email address. Low and behold no email but rather a phone call which I couldn't answer and a message to call Robert or Richard, I can't remember the name, with Firestone number I the message. I called, was immediately placed on hold and after about three minutes...I chose not to hold on any longer. I guess for Firestone and myself that's the costs of doing business!
5/ 5stars
by Walter
on May 18, 2016
5/ 5stars
by Earl D
on April 29, 2016
Fantastic experience, they treated me like i treat my own clients. I will spreed the word.
5/ 5stars
by Stacy M
on April 11, 2016
Wonderful customer service. Explained everything so that I would understand and guided me through my first purchase alone buying a set of tires. Mandeville Firestone will be the only place to service my vehicle.
1/ 5stars
by Rick
on March 12, 2016
I was charged $32 to fix a flat tire. The labor costs were $21. The tire was a Firestone tire I had purchased 6 months ago.
4/ 5stars
by Debie
on December 16, 2015
They were packed with customers. My wait was not bad
5/ 5stars
by Roadrunner15
on December 4, 2015
The store was clean, and the personal very friendly and helpful. I am very satisfied with my experience.
5/ 5stars
by touche
on November 23, 2015
I have used this Store several times and have always been pleased with the service department and People in the store. Very friendly and keeping me updated on [process of working being done
5/ 5stars
by Sandy P
on November 13, 2015
Everytime I need tires I get them at Firestone. The customer service is second to none. The quality is top of the line. They keep all of my information so I don't have to answer the same questions everytime which saves time . The waiting area is comfortable and hasTV which is a plus when u have kids.:) I highly recommend Firestone.
5/ 5stars
by Mike24
on November 5, 2015
Used last week. Brittany at front desk was excellent. Service was great. Excellent prices.
1/ 5stars
by Flutter
on October 29, 2015
Bought new tires last week that were still under warranty from the previous tires that wore out at 35000 miles(60000) mile warranty. Spent 1000 dollars in total. Realized my tire pressure gauge was not reset and they said they could not reset it because their machine that resets it is broken. Appears the battery that operates it has been deAd for months and they don't know if they will get another one. They suggest I go find another Firestone shop and ask if they will reset my light. Really! They will sell you new tires and take your money but can't find what they broke. Thanks Firestone.
5/ 5stars
by Knappy
on October 23, 2015
Everything done right, done on time, customer service really nice! A good experience - the staff get the credit for making this a place I would return if I ever need it.
5/ 5stars
by madcow
on October 22, 2015
Yep, The usual good service. I came in needing new tires, they pulled up my records, saw the type of tires I prefer and within an hour I was out the door. They recommended some suggested service points, but there was no high pressure sales pitch for me to get them done.
4/ 5stars
by mydog
on October 15, 2015
First time to use this store all went well.except the credit offer should been made first.
5/ 5stars
by Inzenga
on October 7, 2015
Excellent service, always a friendly staff. They had me in and out in a flash. Can't ask for more than that. Martha Chauvin
5/ 5stars
by walterkr
on September 25, 2015
I have been coming to firestone for 2 years now. I always get my vehicle back when they say and never any unexpected fees.
5/ 5stars
by Mandeville L
on September 20, 2015
Used them approximately 2 weeks ago - service wonderful.
5/ 5stars
by lovejoy590
on September 17, 2015
Great services will go back again for this type of business
5/ 5stars
by brandon653
on September 15, 2015
The staff are very knowledgeable and helpful. They replaced my tires and I have not had any problems with them.
5/ 5stars
by gblanch
on September 14, 2015
Scheduled appointment. arrived on time. serviceman ready and took care of everything quickly. recommended future services needed. Very professional.
1/ 5stars
by USPC
on September 11, 2015
If you want to get pressured into getting things you don't need & get charged double what the parts cost by all means use them.
5/ 5stars
by ATM M
on August 21, 2015
Brought my car in to have two tires replaced. The store was very clean. I was waited on promptly - they gave me an idea of about how long it would be. The service advisor and tech took time to explain options regarding the condition of remaining tires.
5/ 5stars
by Denine
on August 8, 2015
always great service when I go here and nice and friendly professional crew
5/ 5stars
by BobbyJ
on August 7, 2015
I needed tires in a hurry, they had to get one in from another store and then did the work the next morning. They checked the alignment for free and informed me that it was in spec. I was very pleased, the price was good, very reputable tire store!
3/ 5stars
by BBell
on August 7, 2015
I got a quote for a job that was a bit high, which my husband was able to perform for 1/4 the price.
5/ 5stars
by avill14
on June 19, 2015
2nd time in a row getting a service from firestone
5/ 5stars
by David H
on June 7, 2015
Robert and his team care enough to make sure that you enjoy your service experience. If you need car care go to Firestone of Mandeville. Good folks.
5/ 5stars
by Carole F
on June 5, 2015
I have been a Firestone customer since 1976. I have visited locations in various states. Mandeville location provides excellent customer service.
5/ 5stars
by Singlemom
on May 30, 2015
Took my Tahoe in for brakes. The staff went above and beyond to take care of me. They drove me to work and picked me up so I didn't have to get a cab. Then when I got back my truck wasn't quite finished so I asked how long it was going to be because I was trying to determine if I had enough time to get to the DMV to get my license that I had lost the week before. They took me to the DMV and waited for me to get my license and drove me back to Firestone. By far exceeded my expectations of service! Thanks to all the staff there! I will only be bringing my truck to them from now on!
5/ 5stars
by stretch
on May 29, 2015
I has ac checked two weeks ago and happy i did they were quick and very Professional
5/ 5stars
by ceola
on May 14, 2015
went there a couples weeks ago very greatful I went there
1/ 5stars
by angry c
on May 11, 2015
They are friendly and professional. The atmosphere there was relaxing. My car was repaired in a timely manner. My complaint is that while they were replacing my brake pads and rotors, they messed up my calipers. I paid over $800 for the brake job and they wanted an additional $500 to fix their mistake. I did not get angry with anyone but pleaded with them to fix their mistake. I was told that there was nothing they could do for me. I left there without the repair. I will never go back to any Firestone. Read reviews on line before you let them touch your car. I did not.
1/ 5stars
by Nikki12
on May 11, 2015
I'll start with the good point. I did not make an appointment and was able to drop my car off for same day service. With that said I notified them I would be back to pick my car up after closing and to lock the key in it as I had another. They asked if they could call me during the day if any questions arose and i said yes but I may not be able to answer. I received a call with a voicemail later during the day and I called back but was placed on hold for nearly 10 minutes and had to hang up because I had to get off of my phone. When I got back to pick up my car it was locked inside. No one around that I could contact to unlock it and let me get to my car. Luckily I had a place to stay in Mandeville because I am not from there. Though this out me in a bind because I really needed to get home that evening. The next morning I went to pick up my car and I expressed to the guy at the counter how upset I was that my car had been locked up after I had said I would be back to pick it up that evening when I dropped it off and he said "well I called you but you never called back". I had explained to him I did call back but was placed on hold for some time and also that he knew there was a chance I wasn't going to call back at all as I had told him before I left that morning. He then said "yea that's my bad" and offered no other explanation or apologies. I am truly upset with this service and I will NEVER use this company again.
5/ 5stars
by Bbuchanan
on May 10, 2015
I spent half the day calling and driving around to various tire dealerships pricing replacement tires, additional costs, etc. This Firestone Dealership had the Best PRICE and package of options. The Service (Rich & Rob) were wonderfully helpful (and had us cracking up laughing & smiling before we left they were so personable, helpful, patient and humorous), and the technician was exceedingly fast considering all of the things we requested be performed on the car (all that same day & before close of business!). I without hesitation recommend this store & personnel for your automotive needs!!
5/ 5stars
by Teddy P
on May 6, 2015
Great Service. The store did not have the tires I wanted at the time, but were quick to get them located at other locations and sent over quickly. Great, and freindly customer service!
5/ 5stars
by Angela B
on April 18, 2015
I have a wonderful experience at the Mandeville location. Management was attentive and professional and all of the service representatives were informative and catering. My expectations were met and surpassed.
5/ 5stars
by JanS
on February 26, 2015
I use them exclusively and they are always polite and finished on time. They always try to accomodate my schedule. The do thier best to use all my coupons or to recommend discounts to me and thier work is always done well.
2/ 5stars
by themike62987
on February 26, 2015
I had a screw in my tire and promptly contacted the Mandeville, LA Firestone location. When I arrived I was helped very quickly, and to be honest the service itself was great. What I do have an issue with is the technician cracking my wheel cover. After some time, the manager said that she would replace the wheel cover. She said she had to order it, so it would take about two weeks to come in and she would call me when they have it. This was before Christmas. I have gone back a few times and they still don't have the wheel cover. I haven't received a call or anything.
5/ 5stars
by o9mme
on February 25, 2015
We have used this Firestone location for years and have always had a good experience
5/ 5stars
by ladyinmandeville
on February 9, 2015
I always get great service from a great staff. Robert was manager when we moved to Mandeville many years ago. He is back but the staff and service has ALWAYS been exceptional. Thanks to the entire store staff for great job always
5/ 5stars
by MattZX164
on February 7, 2015
Manager offered full credit of what was paid on replacing 1 of 4 tires originally purchased due to road hazard late in the life cycle of the original 4 tires when it came time to replace the original 3 tires a year later so that I felt better purchasing 4 new tires at once even though 1 of the 4 had a great amount of life left on it!
3/ 5stars
by bigbubba131
on February 7, 2015
Went in for an oil change with a coupon. Service writer said coupon was not needed, he had a better deal! Ended up signing up for a credit card I didnt want. was never told it was an application.
5/ 5stars
by Marty S
on February 5, 2015
Firestone has serviced all my family vehicles for at least the last 15 years. Am I pleased? That's why I keep returning!!
5/ 5stars
by ConsumerEd
on February 3, 2015
I have used Firestone for over 20 years and have placed my trust to service all of our cars from SUVs, sedans, and company cars. They staff is trustworthy and are helpful. I trust that our cars are well taken care.
5/ 5stars
by Jenn D
on February 2, 2015
I needed my tire repaired and they fixed it right up. They also noticed that I needed an oil change and so they offered to take care of that for me as well. They were courteous and efficient.
5/ 5stars
by Shan12
on January 30, 2015
This always my first stop for repairs and maintenance. The entire staff is helpful, friendly and dependable. I know they will take care of my needs and do the repairs and service right the first time.
5/ 5stars
on January 28, 2015
Efficient service. Convenient hours (even open on Sundays). I made online appointment for my Volvo oil change (substantially cheaper than dealership). Free tire rotation when tires purchased at Firestone. Service was courteous, timely, and no sales pressure or upselling techniques. Any suggestions for recommended service were presented as an informational courtesy in keeping with my Volvo manufacturer warranty recommendations. Tire prices are competitive with other retailers. Firestone is a national chain with a small town feel and a genuine service experience that keeps me going back.
5/ 5stars
by MrsRivet
on January 27, 2015
I had a car dealership telling me that I needed a brand new tire ($250) because they couldn't repair the puncture where a nail had entered the tire. I had only owned my car for 4 months and I could see that the nail was not anywhere near the sidewall. The manager at Firestone told me that he couldn't promise anything but he would look at it and let me know if they could help. I left paying $25 for a plug repair on my brand new tire and I have not had any issue with the tire since! Thanks! :)
1/ 5stars
by None a
on January 26, 2015
Was there a couple of weeks ago Very disappointed Had to keep calling to check and see if they started on car and then had to keep calling to find out if done. Also the manager there was not very friendly. I've spent thousands of dollars there and asked if I could get some kind of discount or coupon or something. Never got a phone call back and then when I went to pick up car the manager said there was nothing they could do
5/ 5stars
by ray4423
on January 25, 2015
I take my cars exclusively to the Mandeville Firestone due to the combination of their great staff, customer care, expertise, and service. I have been a customer of the store for nearly 20 years and have never been dissatisfied. On the very rare occasions a follow-up is needed, they always take care of it promptly and with a smile. My cars have lasted longer because of their great care, and I am grateful for their help over the years.
1/ 5stars
by Tom B
on January 25, 2015
On 9/22/14, needed A/C recharge. Sat for almost 2 hrs. Tech 09 said system was full & no problems found. Recommended Cabin Air Filter. Charged me $46.32. One week later, I took it to another place. They diagnosed that all it needed was an A/C recharge. They did the work & I haven't had a problem since. Bad service by trying to sell me something I didn't need & the female @ front desk was not very friendly. I'LL NEVER RETURN.
4/ 5stars
by RitaB
on January 25, 2015
I have a 2002 VW convertible with over 200,000 miles on it. I am very attached to this Bug. Over the years, the need for repairs has compounded, and I always take my Bug to the Firestone Services Department because of the quality of the Service department is consistently a satisfying experience. One associate there stands out: Tina. Tina has expertise to be sure. She has helped me to prioritize repairs to keep my precious car running (I want it to last the rest of my life) and safe to drive. I have been retired for three years and my income is fixed and very limited. Tina's advice is always informed by her impeccable knowledge of mechanics and her compassion for a little old lady who loves her car.
5/ 5stars
by joanne14
on January 24, 2015
We received prompt care, excellent advice and repairs that were reasonably priced. We feel we can trust this service, especially the help of Tina.
1/ 5stars
by Probablyunderway
on January 24, 2015
Normally I get top quality service at other Firestone Complete Auto Care centers. This oil change was not that. After having the oil changed, I noticed that my truck was leaking oil. I took the truck to a different Firestone Auto Care to find out that the oil filter was a different type and not properly secured. I'll write this one off as an anomally but was not pleased with the service i received on that call.
1/ 5stars
by ajjjjjj
on January 24, 2015
my appt was for 1 and i did not get taken until 230, also they did not replace my tpm as i requested and the light is still flashing, not a good trip this time
5/ 5stars
by howie
on January 24, 2015
they keep both of my cars in top shape one car is 9 years old the second is 12
5/ 5stars
by Mtrimmer99
on January 23, 2015
I have used the Mandeville location for several years as the primary service/maintenance provider for all my vehicles. The team members there have always been knowledgeable, efficient, friendly, aware of my needs/requests and met all of my requirements and expectations without fail. The service and, quality of service, is by far the best around.
5/ 5stars
by Titleist
on January 23, 2015
I have used this location several times for tires,brakes, etc. Each visit has been very easy scheduling the work and pick up timelines. The prices have been very fair and competitive. The thing that I have been impressed the most however, is that they will not try to add on services that you do not want or need. I brought one of our vehicles in last week, with what I felt was a need for a new brake job. I was surprised to recieve a call later that morning to tell me that I was not in need for one. Most shops would have changed the brakes anyway and try to sell additional services. I fully trust your staff and fine store in Mandeville,La.
4/ 5stars
by Mikeandshev
on January 23, 2015
Always takes good care of us and tries to get the best deal!
5/ 5stars
by mmd2229
on January 23, 2015
I get great service there at the Mandeville store, but would love to have one much closer to home.
5/ 5stars
by W_yu
on January 23, 2015
Job well done by experienced tech and also completed ahead of schedule.
5/ 5stars
by rob e
on January 23, 2015
used your service few days ago excellent service and explained what had to be done. ready on time.
1/ 5stars
by Joe B
on January 23, 2015
My Mini Van has a water leak. Firestone recommended changing the water pump. Firestone changed the water pump. The van continued to leak water. Firestone unable to fix the leak on return visits.
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