on February 24, 2018
Professional and extremely helpful.
on July 22, 2017
The manager William was very professional and knowledgeable. He offered a complimentary driver to ride with me to the BX and drop me off to shop while they installed 4 35x12:50R20 Firestone Destination MT's on my Ford FX4. The technician RJ was very professional and answered all my questions and took me on a test drive to ensure my big tires were balanced correctly after picking me up at the BX. If you're A qualified Service member, Disadbled Veteran or Retiree I recommend you have your vehicle serviced at this Firestone Service Center on Barksdale AFB
on February 17, 2017
I am glad that Mark no longer works here. He has messed up on quite a few jobs he has done on my truck. If you are offered Firestone Destination A/T, DON'T get them. They are junk.
on August 22, 2016
TPMS no longer works on 2 wheels, loose lug nut, damaged rim, damaged lug nuts, shop unable to balance properly due to their equipment
on April 27, 2016
I went to Firestone to get a second opinion in regards to a courtesy brake inspection that was completed by a Mazda dealership. The notes from dealership stated that the vehicle was not safe to drive. This location was able to look at the vehicle in a timely fashion without an appointment. Upon inspection at Firestone, the manager(William King) showed me, the brake pads were still good. I felt relieved to be able to get a second opinion, and it was short notice because I did not have a scheduled appointment. Thank you.
on April 17, 2016
Took my Sequoia in to have the brakes done. The technician looked over both axles and told me the rear were in good shape and didn't need to be done. They replaced pads, rotors, and hardware on the front, plus told me a few other scheduled maintenance items were due. No pressure to do any extra work or expensive add-ons. It was more money than I expected, but not by much, and for the customer service and speed with which the work was done, I'm very satisfied.
on December 17, 2015
Although I do appreciate the service and my truck being fixed. After doing research around my local area and finding out I could of saved anywhere between 500-700 dollars for everything I had to have done.I'm upset a place like this is even on a military base.I feel taken advantaged of, cause they know they can over charge people who have a steady job and a job where we would be forced to pay our bills.Prices are inflated and for a base that runs on integrity and support...This was anything but....
on December 11, 2015
Got an oil change, and had them check a few other things. Thorough & knowledgeable.
on December 7, 2015
Product quality is outstanding. The problem comes from a long wait - over 2 hrs. to have 4 tires installed and a front end alignment done. Also while there another person came in the waiting area and said he was told 1.5 hrs for a flat to be fixed. Volume was not that busy on the day i visited. I will say the sales people were very good. You might want to see why the wait and if more mechanics are needed.
on November 11, 2015
I immediately put them on and they were perfect fit for my car
on November 6, 2015
I was very satisfied with Firestone and if I would like to point out one individual it is Mr. Eddie. The couple of times I have been to Firestone he was very friendly and explained everything very well to me.
on November 5, 2015
I thought the service at Firestone was excellent. I was told what was going, treated with respect and given a recommendation for new back tires because the tires were low tread.
on October 9, 2015
The service and people were outstanding except for one thing. After a few days I noticed that my chrome valve stem caps were that have the nitrogen symbol on them were missing and were replaced with regular valve stem caps. However, I will continue to use firestone because valve stem caps are just a minor accessory and does not warrant any action to be taken. Again, this location was exceptional.
on October 4, 2015
I used then to repair a punctured tire. They were professional and the place was clean, but the price was way more than expected. I needed a screw removed from my tire on a Sunday and they were open. I thought it would be $20-$25 but it was over $40! It got fixed, but I'd go somewhere cheaper next time.
on September 14, 2015
Always great customer service, nice and professional.
on August 6, 2015
Joel is one of the best at customer service in the competitive auto repair industry. Very few managers will quote a price and hand shake the deal. Joel does that. If he continues to manage Firestone stores i will continue to use them, his customer service technique should be used as training for other stores.
on April 11, 2015
I dropped off my car and they called me about the issue. Then they explained my options. They advised me with their knowledge and gave me insight on what needed to be done.
on February 26, 2015
Had wheels balanced on a staggered setup sports car. The worker switch fronts to back. I discovered it and it was corrected. Second visit was for what we thought was a bad battery. They tested it and said it was good instead of just selling us a battery. Very nice!
on January 25, 2015
I have used the service for both my cars and for different things. Each time I am thankful for their prompt and courteous services. The prices I find to be fair and the quality of the end product right on target!