Car Tires And Services At 401 E Broadway: Firestone Complete Auto Care In Louisville

Come in to your nearest Firestone Complete Auto Care at 401 E Broadway for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

401 E Broadway
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #5789 Managed by Mark Abbey

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll examine tires, headlights, hoses, and more. Plus, we're dedicated to providing the best auto repair possible at unbeatable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 47 Reviews
1/ 5stars
by  
on February 8, 2019
I would not advise taking your vehicle to this location. I went in to have my brakes checked. As I tried to leave my brake fluid warning now appeared where it never had before. 750 dollars later I will never be returning. Don’t go to this store.
5/ 5stars
by  
on December 12, 2018
Döne
5/ 5stars
by  
on September 17, 2018
5/ 5stars
by  
on September 2, 2018
My sister needed a battery I just called and she picked it up simple as 123
2/ 5stars
by  
on August 2, 2018
Car was dirty, from the technician...
5/ 5stars
by  
on July 5, 2018
A great team always helpful!
5/ 5stars
by  
on April 23, 2018
I visited the store to have my power window fixed on the front driver side. It needed a switch. Mark was the service advisor and I asked him to check the tires and also the brakes. In so doing, he discovered the front sway bar links were broken and rusted. In addition to the window, the sway bar was replaced, 4 new tires and new front brakes and rotors. Mark kept me updated throughout the day, explained everything and even showed me the broken sway bar when I came in and showed me on their chart exactly where it is and what it does on the car. He was so kind and did not talk down to me or pressure me or try to upsale anything. Would highly recommend dealing with Mark!
4/ 5stars
by  
on April 15, 2018
5/ 5stars
by  
on September 2, 2017
I had a set of 275-60-20 installed after about 30 miles of driving around town it was apparent that they where rubbing, I returned to the shop and they switched them out with 275-55-20 and everything is great
2/ 5stars
by  
on August 25, 2017
Got two new tires on one of my trucks and when I got it back the valve stem covers were gone
5/ 5stars
by  
on June 23, 2017
Great service
5/ 5stars
by  
on June 19, 2017
As busy as this store always is they always exceed my expectations with getting the job done right, price, and value. Thanks Mark and DW.
5/ 5stars
by  
on March 6, 2017
5/ 5stars
by  
on January 30, 2017
My experiences with Firestone on Broadway in Louisville, Ky. have always been good. The most recent visit was especially pleasant with service advisor, Jesse, answering all my questions and keeping me informed and updated during my wait. There is no high pressure sales or intimidation. I do feel information given was honest and correct and given so that the customer can make well informed maintenance decisions regarding their vehicle.
5/ 5stars
on January 1, 2017
As a single parent, I feel that Mark A. Has my best interest at heart and keeps my children and I safe in our vehicles. The price is fair and reasonable. They are very trust worthy.
5/ 5stars
by  
on December 15, 2016
5/ 5stars
by  
on May 1, 2016
They even asked me what I prefer to watch on the TV. Wonderful fast friendly service.
5/ 5stars
by  
on December 11, 2015
I took my car to get aligned and they did what they said they would when they said they'd do it! I will be back in the future!
5/ 5stars
by  
on December 7, 2015
Got my oil changed, the personal attention I received from the stad was great
5/ 5stars
by  
on November 20, 2015
I had a bad flat tire after work. Usually, I would go to another car shop (a costumer for 2-3 years) but Firestone was closest to my job. I was welcomed, and the staff communicated well. I am going to be a regular for now on!
5/ 5stars
by  
on November 16, 2015
Thanks David (technician) and Mark (Front counter rep) at the Louisville, Kentucky, downtown location, for being professional, polite, friendly, knowledgeable! I was in and out in no time. Took my truck in due to it cutting off suddenly. Thought it was somethings serious. David examined it real good, explained to me what could be causing the problem and fixed it. He also brought another issue to my attention to monitor. David is always great. He is one of the reasons I decided to go back to the downtown location, after PREVIOUS bad experiences. I had stopped going to this location, even though it right around the corner from where I live. After coming in contact with David, and his professionalism, I started going back. He is awesome AND cute, lol. Mark was very neat and clean in appearance and extremely professional. Noticed his name tag saying he was from Japan.
5/ 5stars
by  
on November 13, 2015
The Firestone that I go to is very convenient for me. I drop off my car before going to work and pick it up on my lunch hour or after work. They always call me to let me know when my car is ready and also let me know of any other service that my car may need. The staff are very courtesy.
5/ 5stars
by  
on October 30, 2015
Been going to the Broadway Firestone for a number of years for tire service. The one place where I've gotten my money's worth for a service agreement when I've had need to get a puncture repaired or get my tires rotated under the terms. Recent visit was also for new brakes pads Staff went above and beyond to get me out the same day when they were extremely busy.
5/ 5stars
by  
on October 29, 2015
Great & quick service, excellent & friendly staff.
5/ 5stars
by  
on October 26, 2015
I have used them several times this year for issue with my car and they always do a excellent job.
5/ 5stars
by  
on October 2, 2015
Had An Electrical Problem. They Were Very Helpful And Solved The Problem.The Technician When The Extra Effort To Be Sure The He Had Solved The Problem. Take Both Cars To Them. Customer As Long For As Long As They Are Open.
5/ 5stars
by  
on September 23, 2015
Will go back due to service being so great and helpful.
5/ 5stars
by  
on September 16, 2015
I have been going to this location for 5 years. The associates and the mechanics are top notch and have helped me prioritize care needs for an old car that probably would not still be running without their excellent service.
5/ 5stars
by  
on September 14, 2015
I made my 7 am appt. for my new tires and Mark was waiting for me. I was out by 830 am and on the road. The new tires felt great. I am very happy with Firestone
5/ 5stars
by  
on September 11, 2015
I got all four tires replaced and an oil change. They had it done quickly, they were knowledgeable, and friendly. Highly recommended.
5/ 5stars
by  
on September 4, 2015
I took my car to Firestone last week, I always have a good experience there and the guys are very nice and informative about my car. Will always bring my car here. Love the service!
5/ 5stars
by  
on August 6, 2015
I was travel thru had a blow out and they got right in out fast!
5/ 5stars
by  
on August 6, 2015
They were available on SUNDAY in downtown Louisvile. AWESOME. Completed repair in a very timely manner. Saved me from having to deal with the issue on first day of work week.
5/ 5stars
by  
on July 14, 2015
Accident while 700 miles from home: Firestone provided honest, efficient, trustworthy service: arrived home safely
5/ 5stars
by  
on June 27, 2015
Needed a new tire while on the road, found fast and friendly service and they were able to match my tire.
5/ 5stars
by  
on June 3, 2015
I used them recently for tires and a new battery and I was extremely pleased! I will definitely be back for other service needs. I felt they were very trustworthy which goes a really long way when you're dealing with auto repairs! Thank you for the great service and you have gained a repeat customer!
5/ 5stars
by  
on May 31, 2015
Went in to get new tires. I didn't have an appointment. My car was in and out within 2 hours for 4 new tires and 2 new struts. Staff was very helpful and friendly.
5/ 5stars
by  
on May 27, 2015
Got a great deal on tires! Fast friendly service! Overall a very satisfying experience!
1/ 5stars
by  
on May 12, 2015
I used them one week ago. David Floden Service Manger quoted a price to him, I repeated the price and he confirmened the price and when I asked if that was everything he said yes. When we were ready to pay, we were charged slightly more than $100. I asked to speak to David where I was told he had gone home I explained what I was told and they did knock $20 off. I asked for them to have David Floden to call me the next day when he returned to work. A week later I still have not received the phone call.
5/ 5stars
by  
on May 1, 2015
I stopped by about an hour before they closed to see if they could do an oil change. This was by far my most pleasant oil change experience. I usually go to those big chain oil changes who charge me literally double and upsale me on a bunch of things I don't need - very frustrating. But these guys were very reasonably priced, no bells and whistles and got my oil changed in 15 min. Needless to say I will be going back here for all my oil change needs!
4/ 5stars
by  
on April 21, 2015
Had my vehicle serviced e.g. brakes, alignment, oil change, etc. Tuesday April 12th; was BEYOND THRILLED to learn I didn't need brakes and alignment, but even MORE SO that I was not "duped" into believing otherwise. The Service Advisor went above and beyond the call of duty by asking one of the mechanics to give us a "courtesy" ride home due to rainy weather conditions. Being centrally located in the heart of downtown Louisville Metro's thriving business district, please consider the convenience/lure of a courtesy van. Thanks!
5/ 5stars
by  
on February 25, 2015
I had a bunch of issues with my Mazda 5 that I was putting off until necessity caused me to get it into Firestone. They replaced the Tires, Spark Plugs and several parts in the Fuel Injection and changed the oil. They did it all in 5 hours and now the car is like new again. I always have good things to say about Firestone on Broadway
3/ 5stars
by  
on February 2, 2015
I am overall satisfied with the maintenance or repair work but not with the treatment I received. I was told that store will be open till 7pm but the the store personal closed it at 6.30 and I could not get car back in the cold winter day!
5/ 5stars
by  
on February 2, 2015
I was please with the service I received about 2 weeks ago.
5/ 5stars
by  
on February 2, 2015
I've been doing business with this Firestone for a few years now and they are very knowledge able and have the best customer service. Highly recommend!!
5/ 5stars
by  
on January 26, 2015
I work across the street, so I use them for just about everything I need. Mostly oil changes, but last year bought four new tires and this year a new battery. Very convenient location! the staff are incredibly nice.
5/ 5stars
by  
on January 23, 2015
On vacation in louisville, had a flat tire. The manager tried to plug my less than 4000 mile tire. The plug would not hold. He did his best to match the other 3 tires. Thanks

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