5/ 5stars
by Vanessa i
on December 28, 2018
I knew what needed to be fixed took it in and told them 1 thing was wrong and i got a call an hour later telling me all the things that needed to be fixed. They were 100 percent honest and they gave me the lowest price possiable i had 2 major things fixed on my van 3 minor things fixed and got out of there spending less than 500 dollars..
4/ 5stars
by Brad
on October 4, 2018
I got tires mounted while I wait at the store location on Harry St. The service writer and tech who worked on my car were kind and professional. I saw another tech who didn't work on my car, but witness he is abusing customer vehicles by starting cold engine and squealing the tires to burnout. I will only return if there is service while I wait and could never consider leaving the vehicle there to suffer mistreatment by unprofessional tech.
Responded on February 10, 2019 Hello Brad, thanks for the positive feedback! We're always happy to hear good things from our customers. If you would like to have your concerns address, please email us at socialcare@bfrc.com with further detail of your concerns. We look forward to hearing from you. ^Miguel
Firestone Complete Auto Care - Wichita Management
5/ 5stars
by M. B
on July 21, 2018
Over the years, they have earned my trust and loyalty. I have seen them go the extra mile for their customers. I've watched them treat women truthfully and respectfully, unlike other service stores. They don't lie to anyone. They show you what they find and they are truthful about the severity of the issue. Then they let you make the decision. There is no pressure from them. It is true that they are busy and if you're a walk in, it may be a few hours before you are taken care of, but I'm not the only one that goes to this shop.
5/ 5stars
by Amy G
on June 2, 2018
Awesome customer service! Great service, perfectly clean and organised store, the only improvement that could be had would be to tell your customers an estimated time of completion for their service upfront. I recommend you to all my friends and family!
5/ 5stars
by Joel T
on June 2, 2018
5/ 5stars
by Cynthia C
on May 8, 2018
The counter guy had a good "bedside manner"!
5/ 5stars
by Melody
on January 15, 2018
We dropped off my young daughters car for an oil change, and inspection of the car, they found that the back tires were unsafe to continue driving on, so they called my daughter and she declined tires due to not having the money to pay for them. The guys there know me pretty well and felt uneasy with her decision and thought that I might also and decided to call me. They were spot on! She is my greatest treasure. Of course I bought her the tires. She works two jobs and travels to several colleges for school, and is on the road all the time. Those guys have taken the time to get to know us and knew what didn’t feel right for them and us. Thank you to Kevin, Mike and the service techs.
5/ 5stars
by Robert W
on November 25, 2017
They are extremely professional and honest. Don’t hesitate to have your vehicle repairs on E. Harry Firestone.
5/ 5stars
by Wendy L
on November 7, 2017
They were very honest and helpful!
5/ 5stars
by Paul O
on October 25, 2017
These guys are awesome. Treat me with honesty, integrity and respect. They checked my vehicle thoroughly and told me what needed to be done. Discussed price and whether I needed something done right away, if it could wait a while or I could do it myself. No pushy salesman tactics were used on me. I really respect and like these guys. I have been a customer at this Firestone for over 30 years. It is the only place that I will let anyone work on my vehicle. Thank you for all of the great years.
5/ 5stars
by Debbi D
on September 30, 2017
Kevin Collins and Jerome are outstanding representatives, know their business and product, and are very "customer oriented" by providing end to end details and exceeding expectations. I will continue to do business with both of them and recommend their service to others. Thank you both!!
5/ 5stars
by Damian N
on September 29, 2017
Great
5/ 5stars
by Kari A
on September 18, 2017
This is the most professional , patient, and compassionate tire store I have ever experienced. I didn't think service like this existed anymore.
5/ 5stars
by Cami b
on August 14, 2017
I had great service at Firestone! Thanks Barry!
5/ 5stars
by Spencer R
on July 2, 2017
Our tire was threading and we were in the middle of a very long road trip. They were able to put on a new tire and have us back on the road within an hour. Great service, average prices- with multiple options depending on budget, and extremely fast. Would definitely recommend.
5/ 5stars
by Michael M
on April 30, 2017
This is a great place of business to keep your cars and truck in good running condition. They never try to get you to spend unnecessarily and have great mechanics who are quick to explain the work done on my car. I plan on continuing to go there and refer other to go.
5/ 5stars
by Rick a
on March 25, 2017
Bary Tevington Helped us with two tires. We were very pleased.
5/ 5stars
by Tammy P
on May 27, 2016
I am a neighbor to one of the Firestone employees. I had him look at my tires at home. They had been purchased new from another establishment and were worn out way before their time! After my neighbor inspected the tires, he said he suspicioned the truck needed aligned badly. He said the Firestone staff as well as the equipment at your establishment were top notch, so I got my 4 new tires there. I'm very happy with the tires and after the alignment, it drives like a dream.
1/ 5stars
by Vicki T
on April 4, 2016
I already reviewed. I was charged 21 bucks and was not told. I called Les Swab and they don't charge to check my tires and to tell me why it is wobbly when I drive why was I charged they didn't tell me. They just gave me an estimate it would be to align the tires. I want to be refunded what I paid. I live in Kent Wa. The store was off 116th. Thank you.
3/ 5stars
by djkfjdkshfdsaahif
on December 16, 2015
I had a slow leak fixed on different tire at different location a few weeks before. Over $30 to fix slow leak - other place only $15. Charge for things I didn't need.
5/ 5stars
by Nate E
on November 24, 2015
Quality all around. Explained what the vehicle needed in detail.
4/ 5stars
by Godly m
on September 20, 2015
Fast servic and excuted as promised. Excellent work...
4/ 5stars
by Sharon 2
on September 14, 2015
The staff was very nice to all the customers who cam into the center for service. That impressed me very much.
5/ 5stars
by Trndra08
on September 14, 2015
Used them last week and was very happy with service
5/ 5stars
by Tfish
on June 27, 2015
We needed a tire fixed after finding a large bolt in it. They did a wonderful job fast and very friendly.
5/ 5stars
by mvamp
on June 11, 2015
Great price. Fast service. Checked all fluids and tires.
3/ 5stars
by shhh
on June 6, 2015
the service was okay. I wish they would vacuum and clean up the car.
5/ 5stars
by volleyball
on May 10, 2015
My boys 2000 malibu was missing out.You fixed the problem even though it was a hard fix.
4/ 5stars
by dewsky
on May 9, 2015
had a front end alignment done....good staff and quick service
5/ 5stars
by Precious23
on April 1, 2015
Mark the Sales associate/mechanic was great he got me the information I desired and left me feeling at ease. I plan to return for follow up work on my vehicle tomorrow. Their timing is impeccable with all that I have going on in my life.
5/ 5stars
by Tirees0826
on February 9, 2015
I came to get an oil change with no appointment. The employee was very nice. I love Firestone. Always great service!
5/ 5stars
by Marian121
on February 4, 2015
I have been a customer of the Firestone Store on East Harry, for many years. They have given me wonderful service, taking care of all my 1986 Toyota Camry needs ever since it was a brand new car. I couldn't not be happier to give them an excellant review.
5/ 5stars
by Pastor M
on January 27, 2015
I was able to make an appointment on line - I took the church van over and they did an excellent job.
4/ 5stars
by chicahuac
on January 24, 2015
All and all they are not bad, pricey, I waited a very long time just to get my oil changed. They were all over one of their employee's and so that day not very professional.
5/ 5stars
by JWZS
on January 24, 2015
I have been using Firestone for over 20 years for car an maintenance of my vehicles. Firestone is not just tires; they are also tuneups, brake jobs, and repairs. I always get friendly service and expert mechanic work done. I always recommend Firestone to family and friends and know they will be treated right.
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