Firestone Complete Auto Care: Your Source For Tires And Repairs At 2318 N Maize Rd In Wichita

Welcome to Firestone Complete Auto Care at 2318 N Maize Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2318 N Maize Rd
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #28827 Managed by Lee Britt

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check tires, steering, the battery, and more. Plus, we're committed to offering the most consistent service on the market, at affordable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

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Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 158 Reviews
3/ 5stars
by  
on February 11, 2019
5/ 5stars
by  
on January 26, 2019
Best service to get is from firestone.
1/ 5stars
by  
on January 12, 2019
I needed a no start diagnostic because one of the terminals of the battery was faulty. They didnt charge me to replace it because the no start diagnostic was $103. went ahead and asked them to do an oil change and replace the brake light to save me time. I already had my own oil and filter in the car. Thought they were being nice so I thought id be nice and let them do the job because they didnt have to do the terminal for "free". 2 days after I got all the way to Canada the change oil soon light and the red 'brake' light came on. Do the math. Pennsylvania-canada is less than 2k miles. Theres no way I would've needed another oil change that soon. Figured it was a sensor mistake and the lights would go away a few miles after I put some more miles on it because I trusted my car was dealt with integrity. Now my car is doing this weird grinding jerk when I press brakes! I feel like I got scammed so I'd have to come back. I drove all the way from n.c. to Pennsylvania (on my way to Canada). I told them I was heading to mississisauga for an opportunity with my music which is true. Didnt want to miss out on the opportunity. But what they didnt know is i also work as a mechanic apprentice as my day job. Bought the car from the master mechanic who took me under his wing at 109k miles. I'm extremely familiar with the car, repairs, car fax history and all. Not to mention im a licensed nc inspector for safety and emissions. Passed with 100%. Not one question missed. I know a thing or two about safety pertaining to brakes & M.I.L (malfunction indication lights). Never have I ever seen the change oil soon light (been changing it on time bc I can use the garages tool, oil drum and filters for free). Again I drove all the way from nc to Pennsylvania (on my way to Canada) and didnt get pulled over once. Another reason i let them do the lights is because I reckon $15 light bulb change would beat an exuberant ticket for not having the lights changed. Plus it was raining cats & dogs that day. Figured itd be more convenient to let them do it. If my light was out. How come I didn't get pulled over? Did I really need my lightbulbs changed? I have another stop in houston and won't be back in Carolina until Feb 15th. I'm in Michigan now. The closest firestone is 7 miles away. I will make sure I call corporate in the morning to see what can be done. Be advised that the call will be monitored and recorded for assurance purposes. Id like for y'all to take of it and I have no M.I.L's (change oil soon & brake) like my car was before dealing with firestone. That would be outstanding customer service despite the fact I shouldnt have had to double back if eveything was taking care of thoroughly and legitimately the first time. It'll serve as proof thats not how the entire franchise operates and it was just that one location. Or a full refund to take my business elsewhere while im away from home (which would be seedy; sending someone on the highway with issues that severe). This is unacceptable! Brakes are a lifeline. And its snowing up here! I really hope they werent toying with me because I'm not white. My mentor (master mechanic) will know for certain if the car was tampered with. P.s. If they wanted to be nice they couldve charged me for the terminal fix and waived that ridiculous no start diagnostic fee once they figured out the issue was minor. Its not like the test required hrs of their time away from serving other customers. I was there less than 15 mins for them to tell me what was going on with the terminal. That wouldve been amazing customer service that would've earned my loyalty and positive feedback to share online with my friends, family, and followers on all of my social media platforms when it came to jobs my mentor wouldnt do for free. That would've truly shown that they cared and werent trying to pimp people they deem vulnerable or bank off pressumed ignorance. And as far as recommendations, hypothetically speaking, lets say my brakes were going bad, how come they didnt tell me I needed new brakes if they do "free inspections for your safety", according to your website? Or are their "recommendations" just a scam to make people spend more money that they dont have to. Thats honestly what I'm getting from all this. Cbs and ABC news have done plenty of stories on corporate franchises who run these kind of scams ya know. I hope that one location was just an isolated incident and yall clean this mess up.
3/ 5stars
by  
on January 6, 2019
3/ 5stars
by  
on January 6, 2019
It was ok
5/ 5stars
by  
on December 14, 2018
Great people, really took good care of our care and made me feel good.
5/ 5stars
by  
on December 10, 2018
5/ 5stars
by  
on December 7, 2018
Took care of my wife and me very thoroughly.
5/ 5stars
by  
on December 4, 2018
5/ 5stars
by  
on November 3, 2018
1/ 5stars
by  
on October 17, 2018
technician Michael is the worst attitude and laziness at the work place , he took he's sweet time to do a job that takes 30 or less to do in 2 hours working between 2 or 3 cars at the same time, I don't recommend this place for anybody and not even the technician Michael to work on your car
Responded on November 19, 2018
Thank you for sharing your feedback with Firestone, Hugo. We do apologize for the negative experience you had at our Wichita location and we would like to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number, we will escalate your concerns to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Wichita Management
5/ 5stars
by  
on October 14, 2018
5/ 5stars
by  
on September 16, 2018
We have consistently enjoyed prompt professional serve at Firestone Complete Auto Care, 2318 North Maize Road, Wichita, Kansas 67205
5/ 5stars
by  
on September 1, 2018
The guys are friendly fast and efficient.
5/ 5stars
by  
on August 27, 2018
I've had two vehicles worked on in the past week. Top quality work and a reasonable completion time.
5/ 5stars
by  
on August 26, 2018
Great staff. They take care of you. If they make a recommendation it’s because you need it not because they are selling you something. They say what they are going to do and do it!
5/ 5stars
by  
on July 18, 2018
Jen Nettles , Tire Operations Manager, is super !!! She fixed my problem of a lost wheel cover that came off after having new tires put on my vehicle. Problem was resolved within 48 hours. She takes care of her customers!!! Thank You , JENNA.
4/ 5stars
by  
on July 17, 2018
5/ 5stars
by  
on July 7, 2018
The BEST SERVICE I have Ever Recieved by a car care facility.
5/ 5stars
by  
on July 7, 2018
I was very happy with all services. Thank you
5/ 5stars
by  
on July 3, 2018
5/ 5stars
by  
on July 1, 2018
As always, every firestone I have visited from SC to DE have given me exceptional service and advice.
1/ 5stars
by  
on June 22, 2018
I came to do wheel balancing to my car wheels on bird road miami fl. But it came worse than before. I went back with my issue and then they said me that the tie rod end are starting to get damaged so is causing vibration. But this issue should not affect wheel balancing. This is affecting alignment but not balancing. And they did not accept to recheck the balancing. I would not recommend anyone to go there. And I would never go back here again.
5/ 5stars
by  
on June 12, 2018
Brian did an amazing job of fitting me in on a busy day for them and getting my tires and oil change done in the time frame I had given him. He recommended extra services as I expected and one I actually took because of the benefits Firestone had to offer. It was a great experience! Thank you!
5/ 5stars
by  
on June 11, 2018
2005 Dodge Grand Caravan - AC Service
5/ 5stars
by  
on June 4, 2018
Great service as always!!!!
5/ 5stars
by  
on May 27, 2018
Good service, timely and no grease on my floor mats or threshold on driver's side.
5/ 5stars
by  
on May 5, 2018
I have never encountered a more clean and professional place to have our vehicles serviced only recommended what we needed Lee and his crew are awesome
5/ 5stars
by  
on April 28, 2018
5/ 5stars
by  
on April 27, 2018
I had a wonderful experience no problems everything went great
5/ 5stars
by  
on April 15, 2018
Great service, reasonable price, I like their service and hours.
5/ 5stars
by  
on April 9, 2018
This is the best location to have your car serviced. The gentleman always go above and beyond to meet the needs of there customers. I will forever be a Firestone customer because of the exceptional customer I receive every time I visit!!
3/ 5stars
by  
on April 2, 2018
Please EXPLAIN that a balance/alignment is not included in putting on your four (4) tires. There should not have to had been a second telephone call asking for an additional $90 .
5/ 5stars
by  
on March 15, 2018
Was expecting to pay on the spot for services instead was offered a credit card that I can pay off in 6 months with no interest charged. Bathroom was disgusting so I had to walk to a location nearby to use the toilet. Personnel was very friendly and told me everything I needed to know.
5/ 5stars
by  
on March 3, 2018
1/ 5stars
by  
on February 21, 2018
5/ 5stars
by  
on February 4, 2018
Very professional and knowledgeable team!
5/ 5stars
by  
on January 27, 2018
5/ 5stars
by  
on January 14, 2018
5/ 5stars
by  
on January 13, 2018
5/ 5stars
by  
on January 8, 2018
Very courteous staff and work quickly on your vehicle.
5/ 5stars
by  
on January 2, 2018
Beyond expectations...!!
5/ 5stars
by  
on December 18, 2017
Made the appointment easily. Time to get in and out was fantastic.
5/ 5stars
by  
on December 2, 2017
The guys at this Firestone location take such great care of our entire families vehicles. They are helpful, knowledgabe and extremly honest. I always know they will be upfront with me and I trust them 100%. They go above and beyond for us every single time and always give us different price options. I am big on customer service and they provide one of the best customer exeriences I've ever had. If you need tires, oil changed or mechanical repairs I highly recommend you take your car to Lee, Don, Rich and the other great guys at Firestone on Maize Rd.
5/ 5stars
by  
on November 16, 2017
4/ 5stars
by  
on November 13, 2017
Good service
5/ 5stars
by  
on November 10, 2017
The service was quick and effective, highly recommend it to others
5/ 5stars
by  
on November 9, 2017
5/ 5stars
by  
on November 7, 2017
Great staff and customer service! Miss Karen Gray is awesome and very nice to the customer. Always smiling and I wish her all the best! Job well done miss Karen Gray! I'm very impress!
5/ 5stars
by  
on November 5, 2017
The customer service is outstanding!!! Everyone was friendly!!!! I recommend this location on Normandy blvd. In Jacksonville Florida.
5/ 5stars
by  
on October 31, 2017
3/ 5stars
by  
on October 30, 2017
I had a scheduled early am appt for an oil change and was on time. My car had not moved into the service bay after over an hour. I complained and was told the mechanic was working some other vehicle but would get on mine soon as he was done. It still took another hour. This location does not staff for oil changes but tries to have the same tech do multiple service jobs at once. It's terribly inefficient and has happened before so I don't recommend waiting for service. Drop and go is fine but not always an option.
4/ 5stars
by  
on October 12, 2017
I filled out the survey and realized just before the end that I was answering questions as they applied to a different business. I could not go back and correct it. Although the person who helped me at Firestone was very nice, all the paperwork had the wrong vehicle and vin #. They said they will correct it and send me new paperwork?
5/ 5stars
by  
on October 4, 2017
Great work
5/ 5stars
by  
on September 22, 2017
Jhff
5/ 5stars
by  
on September 15, 2017
5/ 5stars
by  
on August 29, 2017
I would like to thank the employees at firestone for professionalism and customer service, and for checking my car for any problem I had just from explaining to them what was going on with my car and turns out I needed a new battery and we got it fixed right away. Thank You Sincerely A very happy customer
5/ 5stars
by  
on August 28, 2017
The sales advisor was bad ass. He dealt with everyone incredibly well while being shorthanded. Why dont they have a full staff on sunday? They also had a painting crew there adding to the mayhem. Didnt get his name but he deserves recognition!!
4/ 5stars
by  
on August 24, 2017
5/ 5stars
by  
on August 19, 2017
This group is great this is all that needs to be said try them you will have a great experience
5/ 5stars
by  
on August 17, 2017
Great and friendly customer service
5/ 5stars
by  
on August 16, 2017
Appreciative of service every time. Thank you Stephen at Firestone for always making me feel welcome!!
1/ 5stars
by  
on August 12, 2017
Failed to provide the service I requested
5/ 5stars
on August 12, 2017
5/ 5stars
by  
on July 27, 2017
Jose is an absolute asset to your organization. Not only did he make me feel like I was a part of the Firestone "family", he promptly took ownership of my tire issue and got things done - ahead of schedule. He is a perfect example of the leader and he should be recognized as such. I will not go to any other Firestone store for maintenance on my cars. The store on Barrington Road in Hoffman Estates is absolutely the best.
5/ 5stars
by  
on July 17, 2017
5/ 5stars
by  
on June 22, 2017
Good service from all at firestone
5/ 5stars
by  
on May 25, 2017
The workers was very nice and made sure everything was right I will definitely come back
1/ 5stars
by  
on May 21, 2017
They changed the wrong part in my car. I had to go back and they refused to change the correct one. Then proceeded to tell me that I told him the wrong part. If I knew everything about cars I wouldn't have taken it to a mechanic shop
5/ 5stars
by  
on May 20, 2017
very honest and professional
5/ 5stars
by  
on May 16, 2017
Excellent ,, wonderful gentleman helped me. I am a customer for life now.. Thank you very much.
5/ 5stars
by  
on May 10, 2017
5/ 5stars
by  
on May 8, 2017
I had everything worked out great Firestone is number one I would take my car there any time of the day they're open 7 days a week they go over everything with you they help you with that deers give you ideas what you should do prevent problems down the road they're very helpful people I would suggest anybody go there very will help you out in any way that I can everybody is nice and polite so take a car there to guarantee it'll work out for you
5/ 5stars
on April 24, 2017
5/ 5stars
by  
on April 17, 2017
Great Service. Friendly Technicians. Recommend work I needed done. Just overall satisfied with Firestone after this experience.
5/ 5stars
by  
on April 11, 2017
5/ 5stars
by  
on April 10, 2017
My father a professional Master Mechanic swore by Firestone Prducts & SERVICES...AND I STILL PREFER THEM OVER COMPETITORS. MY RECENT BRAKE JOB & A challenging COOLING SYSTEM REPAIR WAS COMPLIMENTED BY STAR CLASS SERVICE IN THE TEAM PLUS SYSTEM. DISCOUNTS, Very Personaized Care, & Reward Systems made my visit actually joyful as well as less expensive than I thought. 10Plus! #HAWAII KONA, Big Island.
5/ 5stars
by  
on April 10, 2017
5/ 5stars
by  
on April 9, 2017
5/ 5stars
by  
on March 10, 2017
I love going here and getting services. I feel good and my car is done correctly each time.
5/ 5stars
by  
on March 2, 2017
Had a great experience. My car needed fixing asap. They got right to it and had it out on same day. I was very satisfied and definitely would recommend Firestone any time!
5/ 5stars
by  
on February 7, 2017
Firestone at Hoover is my favorite car shop. The customer service is excelent. I would like to awknoledge Jonathan and Jamie. The best part of it is that they do a good mecanic job and it 's affordable.
4/ 5stars
by  
on January 14, 2017
5/ 5stars
by  
on January 4, 2017
Excellent service. This is the best Firestone location.
5/ 5stars
by  
on December 31, 2016
All of the answers should have been ten's I didn't mean to hit any other number on the survey is there a way to update the survey? Thanks all the guys there are great thanks again.
5/ 5stars
by  
on December 30, 2016
This is my second time going to minicity in Raleigh, NC. They are very profesional. I walked in both times and they were accurate about the time it would take to do the work needed. They are excellent in their service.
5/ 5stars
by  
on December 27, 2016
I just felt that 03 Rachelle and all the staff at this store have always taken great care of our cars in fixing only necessary repairs at reasonable cost to us. all warranties have always been honored 100%.
1/ 5stars
by  
on December 21, 2016
1/ 5stars
by  
on December 15, 2016
Very discouraged from my last appmnt.at Hanover pa. Firestone Store. I needed a flat tire repair. My car had the spare tire on it when I entered the store. The flat tire was repaired then replaced the present spare and was mounted in its place. Too my surprise , the mechanic just put the spare in my trunk on top of things it should not have been resting on. The mechanic had not even put the spair under the floor of the trunk and into its proper resting place with lock cap put on after to hold it in place. I have to go back to the store now to have this done. I am very displeased,concerned for future services at this store and am extremely humiliated.
5/ 5stars
by  
on December 3, 2016
The team here is awesome! Quick and thorough service!
5/ 5stars
by  
on December 1, 2016
30 day price guarantee wasn't mention to me what does that mean tell me about it
5/ 5stars
by  
on November 23, 2016
5/ 5stars
by  
on November 12, 2016
Angela at the 8th Firestone in Junction City, Ks always goes above and beyond when it comes to her customers. She's very friendly and makes sure all her customers are well taken care of! I appreciate her so much! She deserves a raise for her service to this community!
5/ 5stars
by  
on November 6, 2016
Great
5/ 5stars
by  
on November 4, 2016
5/ 5stars
by  
on November 1, 2016
Great. It was awesome to see a woman working there. The location was clean and comfortable, the workers were knowledgeable and helpful, and the service was correct and prompt.
5/ 5stars
by  
on October 28, 2016
1/ 5stars
by  
on September 25, 2016
We have had very poor service from this store. We did not have a good experience the first time but thought we would give them another chance. Nothing changed. The technicians do not know what they are doing. We were told our jeep was done but they never completed installing the part. Would not recommend them to anyone.
5/ 5stars
by  
on September 16, 2016
5/ 5stars
by  
on September 9, 2016
Great staff and they found tires that I could afford on my budget and gave me a few extra discounts!

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