5/ 5stars
by Ginger
on February 19, 2018
Helpful, courteous, friendly service people. Highly recommended.
5/ 5stars
by Michael B
on January 30, 2018
Jordan advised me the battery had weak cells and suggested changing it. He knew that my daughter was on the highway a lot and was concerned for her safety!
5/ 5stars
by Dustin
on January 27, 2018
5/ 5stars
by bill
on October 27, 2017
were very nice minute i got there. listened to me. explained everything. got my car in quickly. got the car done quickly. did not pressure me for any add ons. i got a good feeling they were trustworthy, and i dont trust too many shops.did a very good job
5/ 5stars
by Rackus
on November 8, 2015
Was able to get car serviced without appointment in a very reasonable amount of time.
5/ 5stars
by klynnj
on November 6, 2015
received great service from Jordan! really nice and helpful
3/ 5stars
by Stix
on August 6, 2015
The person that I dealt with told me I needed a tire replaced but when I looked at the tire nothing appeared to be wrong with it and when I got a 2nd opinion I was told nothing was wrong with my tire I feel like this person tried telling me whatever he could to get me to spend more money and that was not appreciated.
5/ 5stars
by FritoBandito
on August 6, 2015
Warranty and roadside assist work can be done at any affiliates nationwide. So easy and convenient! Drove in with a flat, and was out in less than 1 hour. $0!
2/ 5stars
by jackie278795
on July 5, 2015
Oil change and tire rotation. Had an appointment but still took 80 minutes. Set up appointment online and they called and said that the time I set was full, shouldn't have had it as open on website.
5/ 5stars
by Jamie62
on June 24, 2015
I went to several other tire stores in town, the immediate service was lacking and the tires were priced way out of my budget. I then went to the internet, found that Firestone had a very easy to manage site, they also had a sale and was able to schedule an appointment. I showed up for the appointment, handed the tech my quote for tires, they were not in stock that day. Now this is why I am so happy to write this review, instead of trying to upsell me into another set of tires, I was given a couple of options. One, he could order my tires and reschedule the appointment, or he could look for a comparable tire within my budget. He found a set kinda close, 70,000 originally to a 40,000 set but less than I wanted to pay which is great seeing as I live on a very tight budget month to month. it took several months to save for tires. The best part of this experience though was not the savings it was the service from the front desk tech he was friendly attentive had the other techs inspect my car for suggestions for preventative maintenance tips, or any other immediate needs. I have already talked about my experience to several other folks, and the tires look great on the car. Thanks!
4/ 5stars
by KStaterules
on June 1, 2015
Front and rear brakes were fixed in a good time frame and for a fair price. 1/2 off was given for air filter bc of problem w/ coupon. New Bridgestone Ecopia tires are very nice and have come in handy during heavy rains received recently.
5/ 5stars
by munren
on May 27, 2015
Customer service was great. I like that they arent too pushy but offer suggestions/recommendations with pricing to go along with it. Helps me to budget repairs.
5/ 5stars
by CindyW
on February 27, 2015
They fixed my car and i bought all four brand new tires. Glad that they had a TV in the waiting area.
5/ 5stars
by TurpSee
on February 26, 2015
Have used several time's for my Van and Truck. Always treated great and received great service. Dennis has always been helpful.
5/ 5stars
by B A
on February 25, 2015
The people at Firestone Complete Auto Care did an outstanding job accommodating me. I recently moved to Topeka, so I'm still trying to get acclimated to the city, and I initially went to the store needing directions. The manager couldn't have been more friendly or helpful. I told them that if I needed anything that they could help me with, I'd definitely be back. Ironically a week later I went out to my garage and had a flat, so after I put some air in my tire I headed straight for Firestone Complete Auto, and once again, they were very helpful, professional, and friendly.
5/ 5stars
by smitty12
on February 25, 2015
Have used f s on 21st st many times now, Jordan has always been very helpful.
5/ 5stars
by Big N
on February 4, 2015
I cannot single out one time over any other time. EVERY time I visit the store on 21th St there is always professionalism, consideration and some laughs. The guys up there are informative regarding what their finds and they are not pushing me to get additional services. They don't set the prices so I don't complain to them about that but the coupons that are offered offsets some of them.
5/ 5stars
by goffjmorgan
on February 3, 2015
They are always there when I need them. They will go above and beyond to get me back on the road.
5/ 5stars
by Questionmark
on February 3, 2015
Dennis and crew Chris, David and the rest are where the whole Payne family goes for our vehicle service needs. We shall continue as well !
5/ 5stars
by teacher
on February 3, 2015
had oil change, professional and fast. did not pressure or recommend unneeded services.
5/ 5stars
by wagond
on February 3, 2015
I do all my service at the 21st street location in Topeka . I have never been dissatisfied with the service
5/ 5stars
by HappyMom
on February 2, 2015
I always get great service and I feel the staff is honest about what types of services I need to do to keep my car running strong.
5/ 5stars
by Tami
on January 24, 2015
I received a tremendous price on my tires and service.
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