Firestone Complete Auto Care: Your Source For Tires And Repairs At 555 Jfk Rd In Dubuque

Ready to come in to your local Firestone Complete Auto Care on 555 Jfk Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

555 Jfk Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #649120 Managed by Brenda Melhorn

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect fluid levels, air filters, belts, and more. Additionally, we're devoted to offering the most consistent service on the market, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (563) 213-5141.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(3.8 of 5) - 32 Reviews
5/ 5stars
by  
on September 20, 2018
Brenda the store manager is incredible! Super kind, friendly, helpful, and she knows what she is talking about. Excellent service.
2/ 5stars
on August 2, 2018
First time I have not had timely service and updated phone calls. Brenda is awesome at her job!!!
5/ 5stars
by  
on May 29, 2018
Brenda was amazing! She's great with customers, courteous, knowledgeable and is very helpful with all your vehicle needs. Goes beyond expectations!
5/ 5stars
by  
on January 6, 2018
thank you Deb ! outstanding service.
5/ 5stars
by  
on October 6, 2017
5/ 5stars
by  
on October 2, 2017
super fast service today
5/ 5stars
by  
on July 4, 2017
Service advisor Jeremiah and Technician Tristan were my guardian angels on Sunday July 2! They stayed late to ensure that my damaged tire was fixed so I could drive instead of having to be towed 100+ miles back home. They were both friendly and professional with their service and advice. They made my situation stress-free and I would recommend this Firestone store to anyone who is in the area and would need their services.
5/ 5stars
by  
on July 2, 2017
Scott was very helpful and personable while he worked with us to service our vehicle and update personal information.
5/ 5stars
by  
on December 31, 2016
Very knowledgeable hard working staff, sales associate Mitch took great care of me throughout my visit. I recommend this location for excellent customer service. Associate Scott was very busy with several other customers, seemed a little over worked, he probably could use a day off
3/ 5stars
by  
on December 22, 2016
In making arrangements for oil change, I made several attempts on the phone to schedule and it took near an hour for someone to answer the phone. The time for service was average however upon check out, the invoice was not gone through with the clerk. Upon returning home and reading through the invoice it was noted my license plate bulb was out. Why wasnt I told? why was it not replaced? I now wonder what was overlooked or missed?
5/ 5stars
by  
on November 23, 2016
Had noise in front end. Both tech and I thought it was left front wheel bearing. Turns out that didnt fix it. Mitch, Jeramiah and Jesus as well as store manager assured me they would make it right with me and they did when they put the other one on at a reduced cost which did fix the problem. I have been very happy with my experiances there.
3/ 5stars
by  
on October 5, 2016
1/ 5stars
by  
on October 2, 2016
First of all, I wanted to take my car to Tires Plus, but the one in my town closed. I was told that, Firestone, was it's sister store and was equally as good. This is not the case at all. I drove my vehicle home after paying $1385 for the repairs and did not drive it until next morning, when, as I was backing out of my driveway, noticed a fresh leak that extended the length of my driveway. It appears the power-steering fluid has drained over night, and my car is almost impossible to drive. I am extremely upset with this situation because the Firestone store was formally Expert Tire; a place that had also given me a terrible experience once before. And, if I'm not mistaken, it appears that Firestone hired the Expert Tire staff. Maybe this is where the problem stems...
5/ 5stars
by  
on September 23, 2016
The salespeople & technicians told me what they were going to do in plain English & followed through. They said what they did and did what they said.
1/ 5stars
by  
on August 3, 2016
The main problem I had with Firestone Complete Auto Care in Dubuque is that I made an appointment for tires to be put on my truck they did not show up due to a truck failure I was wondering if they have a 1 truck operation to bring tires to Dubuque. I had an appointment to be in St.Louis that day since the tires didn't show I had to change my appointment which made me look unprofessional.Through the whole thing I had to send another employee to St. Louis which ended up costing me $350 I mention that to the staff at Firestone Complete Auto Care in Dubuque and they didn't seem to care would I recommend this location to a friend definitely not their service is poor and their attitude is worse my salesman's first name was Nick.
5/ 5stars
by  
on July 6, 2016
I had to purchase a new tire. The price quoted on the phone was equal to the price when I checked out. They were honest and did not try to sell my something I did not need. I was in and out in 30 minutes. GREAT experience.
5/ 5stars
by  
on June 20, 2016
This was the best service I've ever experienced. I was traveling from out of town on a 20 day road trip when I broke down just outside of Dubuque. This was approximately 4:00 pm on a Friday afternoon. Any other repair shop would have said no way or put me on a waiting list until at least Monday. Being exhausted and from out of state, all I wanted to do was get home for Father's day. After getting a tow truck into the firestone shop in Kennedy mall, I can confidently say that the staff greeted me with enthusiasm and friendliness. The mechanic, Alan, was quick to evaluate the problem, order a new part, and get me back on the road in a couple of hours. This was extremely impressive given the time of day, and the extent of the repair. I've never been more grateful for someone that went above and beyond to help me in my time of need. Based on this experience alone, I will always recommend firestone and prefer their service, especially when I need an auto shop to come through in a difficult situation. I want to commend Alan and the entire shop in Dubuque for their amazing customer service and professionalism. Because of their efforts I was able to get home for Father's day to Colorado. I couldn't be more grateful and satisfied with this exceptional group of people, especially Alan who exceeded all expectations and stepped up when I needed help. With highest regards to Alan and your company, Brandon Wooldridge
1/ 5stars
by  
on November 24, 2015
Scheduled an appointment over the weekend, we called to confirm, was told that there was no appointment booked. I figured we would give them another shot after a tire blew out in less than 30 days because of poor quality, the manager refused to cover the cost of the tire, we had to pay half of it. If you are looking for poor quality and poor service, this is the place for you.
5/ 5stars
by  
on November 20, 2015
I needed a pair of heavier tires (10 ply) for my Silverado, but none were available in the size specified for my model of truck. Nonetheless, they explored what was available and found one very close to the original size that does the job. May sound like a little thing, but nobody else was willing to stray from the mfr's recommended size.
4/ 5stars
by  
on September 19, 2015
We've been using Firestone in Dubuque, IA, for a couple of years and have always had great service. However, the only complaint I have had is that the past two times we've had our oil changed the tech has forgotten to reset our computer and the jeep keeps telling us that we need to change the oil, though we know it had been changed. Otherwise, we continue to have great experiences.
4/ 5stars
by  
on August 1, 2015
Had new tires put on right the first time. Great job
2/ 5stars
by  
on April 22, 2015
Tow truck operator scuffed my front bumper putting the car on the flat bed. We were told you had the tires and did not have tires to match. Tires overpriced
1/ 5stars
by  
on April 12, 2015
The alignment was quick and spot on. As you can see from the pictures, the oil cap was not replaced upon completion of the oil change. When I got home (I live an hour away) I smelled burning oil. This is the mess that was left. Thankfully, I found the cap, replaced it, checked the oil and assumed I had only lost half a quart during the trip home. Wrong again!!!! As I looked at my invoice closer, they had listed the wrong year and engine!!!!!! Not only did they over fill by 1 quart, they also used the wrong filter.
5/ 5stars
by  
on March 17, 2015
I usually schedule an appointment, but this last time I got there earlier than planned and they fit me right in, so that I was out a little earlier and could stay on my revised schedule.
5/ 5stars
by  
on February 26, 2015
They took care of my problem fast and professionally
5/ 5stars
by  
on February 26, 2015
Last time I was there my tire was repaired. They were SO busy & booked solid, but worked me in. They are all so friendly & helpful.
1/ 5stars
by  
on February 26, 2015
dropped off truck at 9:00 to get oil changed they called at 1:00 saying I need 2 new tires I told them to go ahead and put them on. I went back at 3:20 and they didn't even have the oil changed. Needless to say I didn't get the tires!!!
4/ 5stars
by  
on February 2, 2015
I got my wheels and tires there. They were very amiable to my desires and went above and beyond to make sure I was happy.
1/ 5stars
by  
on February 2, 2015
Every time I want to use my lifetime alinement they find something I must replace first and there cost for repair is high??
5/ 5stars
by  
on January 27, 2015
Greg , helped get the best tires for my vechile, he was very happy to answer any guestions I had and concerns. Would recommend him for tires, very professional!!! I was leaving on a long trip for the winter.
5/ 5stars
by  
on January 24, 2015
very professional and very fast service,have bee shopping there for years and will continue to do so.
2/ 5stars
by  
on January 24, 2015
They moved me up in the calendar so I could get my tires sooner. I was grateful but then I felt rushed. They didn't help me pick tires or advise me that the tire size I chose was actaully smaller than the ones I had when I came in. They didn't go over the post-service report with me. In fact, the before measurements had 6 not within specification and then after the alignment, I had 3 not within specification. They charged me $42 for an oil change that they agreed to give me for $25 since I was getting my tires and alignment done anyway. I'm sure their mechanics are good, but the service up front was not well managed. They were way understaffed for the amount of traffic they were handling that day.

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