Car Repairs And Tires At 2700 S Macarthur Blvd From Your Springfield Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2700 S Macarthur Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2700 S Macarthur Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #14079 Managed by Kerry Nordhoff

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll inspect lights, wipers, the battery, and more. Additionally, we're dedicated to providing the best auto repair possible at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (217) 953-4536.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 43 Reviews
5/ 5stars
by  
on February 24, 2019
Great shop with my car
5/ 5stars
on January 24, 2019
Have done work for us twice. Each time we were treated fairly and with very good customer service
5/ 5stars
by  
on March 17, 2018
Fast service
5/ 5stars
by  
on February 9, 2018
I did previously
5/ 5stars
by  
on August 23, 2017
4/ 5stars
by  
on June 4, 2017
Had a small issue that was taken care of right away in a very timely and professional manner
5/ 5stars
by  
on May 15, 2017
Walked in as an out-of-town stranger with a serious, unanticipated tire issue (was not a tire marketed by Firestone) expecting to get less than enthusiast service since I was not a Firestone customer with a Firestone problem. Walked out a happy man feeling like I was treated by everyone as if I were a relative!! Really a comfortable experience. Made me wish that I lived close by this auto shop so that I could always get such good service.
5/ 5stars
by  
on February 19, 2017
As always, was well taken care professionally and courteously.
5/ 5stars
by  
on January 21, 2017
Not sure what happened to my review but it jumped to a page that said I must have had a bad experience. Not true. I had said that I have been bringing my cars to Firestone for a long time and never a bad experience. Also, that Kerry, Jeremiah, and I have forgotten the name of the other fellow, have always taken good care of me and have been professional, courteous, and honest. And for Rodney, the mechanical wizard, is top notch. I always ask for him because of his workmanship and he knows my car. I've never had to return after his working on my car. To me finding a good, honest service advisor and mechanic is no different than finding a Dr with whom you trust. Firestone is lucky to have those guys. If they weren't there I'd likely go elsewhere. That's what I had said so I hope it gets to the right people
2/ 5stars
by  
on December 11, 2016
The prices for repairs are outrageous.
3/ 5stars
by  
on September 27, 2016
5/ 5stars
by  
on August 28, 2016
All work was performed well. There was an oversight where the supercharger oil was to be changed but was missed. Kelly, service adviser and Technician Rodney were both great to work with. Both are excellent employees. Rodney is a great technician and knows his cars. I feel I am safe hands when he works on any of my cars. As far as the supercharger oil a quick call to Kelly and he quickly apologized for the oversight and quickly scheduled me for Monday at 3:30pm. I know I have said before but Firestone is fortunate to have these two employees. I have always been satisfied with their professional and honest guidance. As always I will continue to have my cars serviced at Firestone.
5/ 5stars
by  
on August 24, 2016
Service adviser Kerry was great to work with. He explained all needed services fully along with other recommendations and whether or not they were worth it given the age of my vehicle. He remembered me and my car from previous work which I thought was exemplary. The technician who did the repairs was exceptional as well. Firestone is fortunate to have these two employees in today's busy world. As long as these two employees continue to work at Firestone I will return with any further repairs that are needed.
5/ 5stars
by  
on June 24, 2016
Kerry is always so nice and helpful! I have been going to him for years to service my vehicles. He gives sound advice and is very personable and considerate. Definitely an asset to the Firestone Team!
5/ 5stars
by  
on May 5, 2016
Had taken my SUV to another shop and they priced me at a high dollar amount for repairs. Called these guys and they insisted on me bringing it in so they could look at it. Thank God! Went from a $250 repair charge to $70! Some shops are all about money, not taking care of their customers. Firestone on MacArthur is NOT like that. Customers are number one! Thanks to all of you for taking such good care of my whole families vehicles!!
3/ 5stars
by  
on December 21, 2015
No mention of any specials. Had to ask after I saw sign posted.
4/ 5stars
by  
on December 5, 2015
Drove down for Thanksgiving and on Friday, the battery gave out ---- wouldn't turn the engine over. i was given the price before I arrived. They exceeded my expectations by not only replacing the battery, but also checking the tire pressure and adding air ---- which I appreciated for the drive back home
5/ 5stars
by  
on November 26, 2015
I called an hour before they closed when I was on the road with a tire that had the steel belt sticking out. I travel everyday for work. They told me to bring it in and they changed all four tires. Excellent job!
5/ 5stars
by  
on November 3, 2015
They were easy to schedule and fast. Prices are reasonable.
5/ 5stars
by  
on October 23, 2015
I have been a customer for more than 20 years and always get a great profesional service. The people at the shop are always ready to give an honest and good advice. like very much the guarantee if something goes wrong with the repair they immediately fix it at no cost. Great profesional service.
5/ 5stars
by  
on October 4, 2015
had my old car in for the Route 66 Festival… they checked it out and tightened up the muffler before I headed home to St. Louis… they were great and affordable! Thanks Jason!
5/ 5stars
by  
on August 12, 2015
I've been geting my service done at Firestone south of Spfld. Il. for over 10 years and I'm still comming back!
5/ 5stars
by  
on August 6, 2015
From calling to make my appointment to driving the car at completion—the experience was very good.
5/ 5stars
by  
on August 6, 2015
I love my firestone on mcgarther in springfield ILL. Kerry is my best buddy and I know I can trust him that's important.
5/ 5stars
by  
on July 29, 2015
Every time I have used them I leave feeling pleased with not just the service but the people I have interacted with.
5/ 5stars
by  
on July 28, 2015
Had all new tires put on and oil change and couldn't be happier with my visit.
1/ 5stars
by  
on July 3, 2015
2 days prior to my Appt. I had my initial Appt for new brakes and an oil change. Jason literally called me 15 min. From my Appt time of 6 PM to tell him that I have to Reschedule Since there's no one there that can do brakes. I had this Appt scheduled for a fews days now, and I hear from them when I am in my vehicle on my way there. Beyond Rude. It gets better.… Jason rescheduled me for 2 days from when they cancelled me. I got the first available Appt. They had @ 0900. I wasn't able to go since I work till 4:30 PM. My husband who worked night shift the night before this Appt. Had to take it for me. I get a call @ 0940 at work from my husband telling me that they haven't even started working on the Jeep yet. It was still in the outside parking lot. He was literally looking at it while talking to me. He was so upset since our Appt was @ 0900. I called them and of course unprofessional Jason answers. I tell him how I was treated on Wednesday and today with my husband is beyond RUDE! He never apologized. I just hung up in a rage. 5 min later at 0945 they got it back there. We will NEVER do business with your company again. And to not even apologize, it's not like we are asking for a discount for all of the inconvenience. It just takes one person to tell their friends and family their experience.
1/ 5stars
by  
on June 20, 2015
I've never experience such up and down service like that in my life. The young man at the counter was very professional and extremely polite. I drop my SUV off and left my number and they call my to say its done. I met with the same gentleman and paid my bill and received my keys. I found my truck and started to drive away I notice something was weird with the gas pedal. I drove 2 blocks to my fiance home, got out and look down to find my gas pedal broken. I immediately call up there to have them tell me it was already broken I was irrate. My first thought was to go back up there and demand they pay for it. I only had the SUV for a month and surely I would have known if my gas pedal was broken. So not only did I pay $90+ for a alignment. Buy also have yo pay a additional $135 for a gas pedal. I will never go back and will definitely tell everyone I know about this experience and hope they do the same
2/ 5stars
by  
on June 12, 2015
After debating the fact that I did not need all the extra garbage they where trying to charge me, i had no problems. Ever an issues with the auto industry, if you are a women please educated yourself before going to a paid professional. Read the invoice and make sure they are not over charging you. They assume women do not know about automobiles. They were shocked to find out both my father and two step father's were mechanics and I knew what I was talking about therefore saving me money by not allowing them to charge me for garbage I didn't need.
4/ 5stars
by  
on May 27, 2015
I always take my car to Firestone for their friendly and prompt service.
3/ 5stars
by  
on May 25, 2015
I Was not very happy with my service I went in for an oil change and i thought everything went fine but later that night i seen something dripping from my jeep in my driveway it was oil. My husband said it was because they didnt wipe everything off when they was done.My husband lifted the hood on my jeep and the dip stick wasnt all the way pushed back in,
5/ 5stars
by  
on May 24, 2015
It was good experience And they were very nice and on time
4/ 5stars
by  
on May 20, 2015
For 7+ yrs that I lived in Springfield I have taken my Chevy pickup to Firestone on McArthur. I always had good service & they are open Sundays too.
5/ 5stars
by  
on May 8, 2015
Everyone working at the store pitched in to provide continuity of service. That is the best way I can explain my experience on May 5th,2015.
5/ 5stars
by  
on February 26, 2015
I've been using Firestone for 5 years and wouldn't go to anyone else ! Very helpful and very fast . Definite recommend .
4/ 5stars
by  
on February 13, 2015
Bought tires and they work well everyone friendly.
4/ 5stars
by  
on February 2, 2015
have been going ther many years and have been pleased.
4/ 5stars
by  
on January 25, 2015
The staff is very knowledgeable and efficient. I have confidence with Firestone's servicing of my car.
5/ 5stars
by  
on January 24, 2015
I've been using Firestone for a couple of years since my former mechanic retired. I have had exceptional service every time. I know I can trust to do what's right and do a great job.
5/ 5stars
by  
on January 23, 2015
Always get great service here. The staff is very friendly and knowlegable
5/ 5stars
by  
on January 23, 2015
Have used this shop numerous times and always fast, friendly service. I always wait for my vehicle and it is always done in a timely manner.
5/ 5stars
by  
on January 23, 2015
I have used this location for all my tire and auto service for over 30 years and always been treated great.
5/ 5stars
by  
on January 22, 2015
I had a tire go flat just down the street from their location. Stopped in and a new tire was installed in less than an hour. I went back a few weeks later for the rest of the set. Great job.

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