Firestone Complete Auto Care: Your Source For Tires And Repairs At 1645 E Main St In St Charles

Come in to your nearest Firestone Complete Auto Care at 1645 E Main St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1645 E Main St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #557382 Managed by Anthony Mackiewicz

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect tires, steering, hoses, and more. Plus, we're committed to giving you the best service possible, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.9 of 5) - 40 Reviews
5/ 5stars
by  
on December 10, 2018
5/ 5stars
by  
on July 18, 2018
TRUSTWORTHY! in all of the 14 years I have been bringing cars here I have not been pressured into work that isnt needed or that can wait a bit longer. I can usually find a lower price but they are reasonable and it has been my experience that the place that gives that really low price tries to make up for it with “extra” work that they always seem to find whether you need it or not.
5/ 5stars
by  
on June 14, 2018
Gary was an excellent liaison. He explained everything being done to my car in terms I could understand. He found me the best deals and coupons to keep my costs down. My car couldn't be in better hands than Konrad's. He is a genius with cars!!! Thank you Gary, Konrad and Firestone!
5/ 5stars
by  
on May 7, 2018
It was an all around positive experience. Gary and Konrad made everything clear and concise and provided me with amazing customer service.
5/ 5stars
by  
on April 23, 2018
Very polite and service was outstanding .
5/ 5stars
by  
on November 21, 2017
Exceptional performance from my Bridgestone tires. Purchase your tires here. You will enjoy how you and your vehicle are treated and you will enjoy the tires you purchase.
5/ 5stars
by  
on October 23, 2017
I had taken my vehicle to another location for service back in July. Though the service/staff were great the problem took a few attempts to correct. The EGR valve was replaced twice. When the car started idling very rough and the check engine came on again I brought my car to the St. Charles location for a code check. The code that came up was the same EGR code that was just fixed back in July. Matt, seeing my frustration, explained that everything is under warranty and he’d be happy to take a look at it if I choose to have the work done at a location just blocks from my office rather than at the location nearer to my home and 25 miles away. He said that he would make sure the work was completed by the end of the day so I could get home. If parts needed to be ordered I could drop off the car in the AM the next week and again, he’d make sure the work was completed by the end of the day. Matt kept his word and more. He kept me informed throughout the day and fully explained what was needed to fix the problem. Matt was very informative, helpful and honest. I couldn’t have had a better experience at this location. All the staff that I encountered were helpful and professional. I will definitely bring all my vehicles to this location for service.
5/ 5stars
by  
on October 1, 2017
Great Experience: Fast, Friendly, and efficient service for a wheel alignment. Will go to this location again for all my car needs!
4/ 5stars
by  
on June 14, 2017
work completed well in advance of original estimate. Service advisor and technician VERY informative and polite, Christian and Conrad, respectively.
5/ 5stars
by  
on May 21, 2017
Jeff and Doug did a wonderful job of servicing me and made the experience extremely positive. They provided options, were informative , communicated well throughout the process and were apologetic when they ran behind schedule. Jeff does a wonderful job of making the customer feel fully at ease. Doug did a great job explaining what needed immediate attention and what didn't.
5/ 5stars
by  
on April 25, 2017
The guys at the St Charles location went above and beyond to help me and my husband get our car running without it costing us a lot of money. They also fixed something on our vehicle that we didn't ask them to fix and they didn't charge us to do it. I really want to thank them from the bottom of my heart. They turned around a rather rough month for us. Thank you so much.
5/ 5stars
by  
on November 30, 2016
Christian was excellent and accommodating my timeframe and accurate recommendations
5/ 5stars
by  
on August 16, 2016
Have always had a nice experience at this east side St Charles location. But especially after the recent remodelling.
5/ 5stars
by  
on August 5, 2016
Yes, once again in the great "lab" store, the Firestone people matched or exceeded that comes with the new Firestone store scheme. Jeff, Tony, Kim, and Tom were excellent, along with the technicians Ed-18 and Robert-40. Danielle, Ruan, and Katlyn, also make this St. Charles store "buzz with the personal touch of honesty and efficiency that all customers like me trust!". Thank you Everyone at Store # 557382 !!
5/ 5stars
by  
on July 14, 2016
This St. Charles location always gives me the royal treatment. They are honest, always explain everything to me even though I have no clue what they are talking about and recently my oil change went from over $80 at NTB Tires to $39.40 at Firestone because they did not take advantage of me as a woman and make me believe I had to have a full synthetic oil change. Great business to take your car to!
5/ 5stars
by  
on May 2, 2016
5/ 5stars
by  
on November 11, 2015
The staff was so friendly and helpful! I'm a young woman and I was scared that they would try to take advantage of me because I've had friends with bad experiences, like being overcharged. But not at Firestone! The work was quick and the price was great!
5/ 5stars
by  
on November 9, 2015
I was extremely pleased with the quality service I received at this Firestone store. I used them for the replacement of the 2 front tires on my Corolla. This car only gets about 5K miles use a year. As I was drive to this shop I noticed a grinding noise and feel on the front end eof my car whenever I was braked. The Service Rep that checked me in for my appointment told my that they always do a full service visual inspection on the vehicles that are serviced at their shop. She said that I'd get that report as soon as it was completed. As I figured, the front disc brakes and rotors were bad. The rear drums were okay, but they would need replacing in about 5K miles.The quote they gave me to replace the front brake pads and rotors, and to clean and adjust the rear brakes was very reasonable. I had the brake work done there at the same time as the tires and the work was completed at the time they said it would be. I also went with purchasing the road hazard insurance on the new tires. I always do... it's an inexpensive replacement measure for me. I've had punctures (in sidewalls, etc) in the past that weren't covered by the tire manufacturers warranty. I've needed it at least once on every set of tires I've purchased in the past 25 years. The waiting area was clean and comfortable. There was coffee available and magazines to read, but I brought a book. I did indulge in a couple of cups of coffee. To my surprise they had vacuumed the interior, wiped off the dashboard and gave me a coupon for a free wash at the car wash located next to their shop.
4/ 5stars
by  
on November 7, 2015
Didn't have appt but was greeted promptly. Tires in stock and only took 45 minutes to install. I will return for a Interstate battery before Christmas.
5/ 5stars
by  
on October 9, 2015
This place was fantastic, Deluce, and the two other women who worked there are fantastic. The knowledge of the entire place was out of this world. The new concept is GREAT! I will bring all my cars there from now on, If you are a woman or man with little knowledge of cares and hesitant about mechanics this is the place for you to bring your cars.
5/ 5stars
by  
on June 8, 2015
If you want it fixed right the first time at an affordable price, this is the place to take your car! They've earned my trust and respect over the years and keep my family safe! Thank you!
5/ 5stars
by  
on May 28, 2015
My partner and I use this shop for all our tire, brake and oil needs. From the check-in to repair work, the guys are respectful and always get the work done on-time. This location checks all the boxes. I've never had any complex work done and can't speak to anything else.
5/ 5stars
by  
on May 19, 2015
I drive a 3/4 ton pick up and needed an alignment. Konrad did the alignment perfectly and now my truck rides straight as an arrow. In and out with no worries, hassles or surprises.
5/ 5stars
by  
on May 2, 2015
I picked up my car today with it's new summer tires. These tires are on aftermarket 20" rims which were in pretty bad shape. The team went way above and beyond helped get the rims reconditioned like new, and got me back on the road. I am very grateful as I know they did not have to do this.
5/ 5stars
by  
on March 1, 2015
Great service. Offered a number of other vehicle maintenance items they perform.
4/ 5stars
by  
on February 27, 2015
Tom, and Ryan were very freindly, car was done when promised.
5/ 5stars
by  
on February 27, 2015
Did a great job and were so helpful with determining additional needs without being pushy
5/ 5stars
by  
on February 26, 2015
I have been a Firestone customer since 1979. The St. Charles store is truly a model of customer service and the team keeps me coming back. The friendly professional atmosphere and excellence in products and service make me a Firestone customer for life. I can get tires and service cheaper but not any better. Thanks to James and all the great folks at the St. Charles store.
5/ 5stars
by  
on February 26, 2015
I always get fast and courteous service there. Tom explains what is needed and the workmanship is outstanding!
5/ 5stars
by  
on February 26, 2015
I am a frequent service customer as Firestone does all non warranty service on our family cars. They are always courteous,professional and they do consistently great work.
5/ 5stars
by  
on February 26, 2015
I take my car here for everything. The staff does a great job and is friendly! Definitely would recommend to a friend!
5/ 5stars
by  
on February 11, 2015
Over the past ten years, the St. Charles east side location has serviced four of my vehicles. I feel that they truly care about you and the condition of your vehicle. Besides the maintenance that is needed, they suggest additional maintenance that is needed near term but don't push it. The value is good and even better for repeat customers. Front desk personnel are understanding and personable. Mechanics are knowledgeable and are happy to add air pressure to your tires with no appointment or fee. Good group - I feel comfortable that my vehicles are serviced here
5/ 5stars
by  
on February 4, 2015
Service advisers and techs were courteous and quick,yet informative.Painless process.
5/ 5stars
by  
on February 2, 2015
3 Simple Words that mean everything when it comes to having my car serviced...I TRUST THEM.
5/ 5stars
by  
on February 2, 2015
This Firestone branch has cared for my 2002 vehicle since the start. The level of customer service, quality of work, and overall professionalism have been why, though I now live an hour away, I continue to visit this particular store.
4/ 5stars
by  
on January 25, 2015
I was there in October and have some complaints which is listed below. The service has been good.
5/ 5stars
by  
on January 24, 2015
I have used our local Firestone for tires and repairs for years. Great, honest service. James Bort is always helpful and competent.
4/ 5stars
by  
on January 24, 2015
Had an oil change. Waiting room redesigned. Liked the old design better. I read so to have to sit near a TV was distracting. Put the place to sit that is away from the TV back.
5/ 5stars
by  
on January 23, 2015
I've been using Firestone Complete Auto Care- St. Charles for 25 years. Customer service and integrity are second to none. The store manager and staff are friendly, knowledgeable and fair.
5/ 5stars
by  
on January 23, 2015
If you want your vehicle fixed right the first time, St. Charles East is the place to go! They go above and beyond in getting your vehicle serviced quickly and efficiently. They've earned my trust for a lifetime! Thank you for keeping my family safe on the road!

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