Car Tires And Services At 1874 N Il Route 83: Firestone Complete Auto Care In Round Lake Beach

Ready to come in to your local Firestone Complete Auto Care on 1874 N Il Route 83? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1874 N Il Route 83
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Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
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Store #317899 Managed by Dennis O'donnell

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll check tires, suspension, hoses, and more. Additionally, we're committed to providing the best auto repair possible at affordable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 75 Reviews
5/ 5stars
by  
on March 2, 2019
I got an oil change and new windshield wiper blades. I made my appointment online. The service was fast and courteous.
5/ 5stars
by  
on January 22, 2019
5/ 5stars
by  
on November 15, 2018
5/ 5stars
by  
on October 21, 2018
Expectations exceed!
5/ 5stars
by  
on August 16, 2018
Very prompt and professional service by sales persons (Nina and Carlos) and technicians. We were in a pickle -- flat tire, many miles from home, and a tight timeline. Despite having a busy schedule, the people at this store managed to fit us in and get us a new tire so we could be on our way. Communication was clear and honest. Price was reasonable. Very appreciative of their help!
5/ 5stars
by  
on July 30, 2018
The customer service was outstanding. I loved the front staff person, Nina (I think that was her name). She went over everything I wanted done throughly and then some. But they were all super nice. The mechanics got everything done (and I had a LOT I needed done on my poor neglected baby) so quickly. Even with adding new brakes to the already extensive order. They did nothing that was unnecessary. I already knew from the noises my rotors were making that I might need new breaks. Feels like a new car with how well she’s running now. And she’d been running a bit rough with my neglect due to lack of funds. I was a bit behind on services needing to be done. I would highly recommend this Firestone location to anyone needing work or general maintenance on their car. All around good place.
5/ 5stars
by  
on July 7, 2018
Had an urgent issue requiring a mechanic to check my alignment and wheels before leaving on a trip at 4:00 pm on a Saturday. Called Round Lake Firestone, told them my issue and requested they help me today so I could feel safe leaving in the morning. As always, they were friendly, very helpful and AGREED to look at my vehicle at 4:30. They adjusted the alignment, checked the wheels and had my car repaired by 5:00 pm even though they were busy and trying to prepare for closing. They are always helpful, courteous, and knowledgeable. Thanks for the great service!!!
5/ 5stars
by  
on June 2, 2018
Inspetion found no front end damage.
1/ 5stars
by  
on May 9, 2018
Tried to tell me that a sway bar link was the reason they couldn't align my tires. Nice try. Tried to sell me a lot of suspension parts at a huge mark up that I had already looked up and found for 1/5 what they were trying to charge me. Let alone the times I had to say over and over that I did not want the work only the inspection. I went to a local ASE certified mechanic who showed me all I needed was ~$60 worth of bushings. Very dishonest and rude people.
5/ 5stars
by  
on May 4, 2018
I had problems with the wear on my tires and did not feel my concerns were handled fairly on Monday. Went back tonight and dealt with the manager and was very impressed with how my claim was handled
5/ 5stars
by  
on February 25, 2018
I've been going to this location since it was opened in 2009. Everytime I go there to get my cars serviced I get great customer service. I recommend them to all my friends and family! The entire staff from store manager, service managers, service advisors and technicians do a grade A job!
5/ 5stars
by  
on February 24, 2018
I am not from the area and was in town to visit my grandmother in the hospital. I went to Firestone to have my brakes looked at and I got the absolute best care I have ever received in my life! The staff was extremely friendly, honest, and helpful! They were fast and efficient and did not insist on ANY unnecessary repairs! I went in thinking I was going to have to spend hundreds of dollars to get my brakes fixed and they did an inspection for free and told me that there were no emergent repairs needed and assured me that my car was safe to drive! I will never go to another auto care center again! Firestone will forever have my loyalty as a customer and I am incredibly grateful for the wonderful service I received!
5/ 5stars
by  
on February 21, 2018
I am a loyal customer for life. I had an expensive repair in January for a check engine light and since then I had to return 4 different times for things either related to the check engine light or some small fix and all those I've been able to get in quickly and they didn't charge me. I am grateful I found them!!!
5/ 5stars
on February 7, 2018
2/ 5stars
by  
on January 3, 2018
Replacing my battery in the sub-zero weather was awesome. Telling me to come back in an hour, then making me wait 2+ hours once I got back because of their computer issues was not awesome. Overall slightly worse than average experience on this occasion. Other experiences with Firestone have been 5 star...
1/ 5stars
by  
on December 31, 2017
Don't bother making an appointment. You'll still have to wait a long time. Service advisors are rude!
5/ 5stars
by  
on December 26, 2017
The service advisors take care of their customers in a friendly professional manner.
5/ 5stars
by  
on December 24, 2017
Took great care of out two vehicles.
5/ 5stars
by  
on June 16, 2017
5/ 5stars
by  
on May 3, 2017
Staff are courteous and friendly. Done the service at the right time as you were told. Thumbs up!!!
5/ 5stars
by  
on February 28, 2017
Excellent customer service form the manager all the way to the service advisors. They are very knowledgeable of what they're doing. I highly recommend this service center.
5/ 5stars
by  
on January 24, 2017
I recently moved to this area and was looking around for a shop. I tried these guys and they were great. Hands-on and fast. Think I found my shop.
5/ 5stars
by  
on December 8, 2016
5/ 5stars
by  
on September 28, 2016
I recently came in for an oil change for my husbands Ubering car. After inspection, they found, a bad battery, light out in back, 3 nails in three tires! We'd been talking about getting new tires before winter, so I went ahead and did it! I'm happy with the service, and always get oil changes here.
5/ 5stars
by  
on July 11, 2016
Good Service Good Price Nice People !!!!!!
5/ 5stars
by  
on June 11, 2016
Great service, friendly and knowledgeable staff. Mike, Ruben and Rob are very helpful.
5/ 5stars
on May 28, 2016
5/ 5stars
by  
on December 18, 2015
Had to swap 3 sets of wheels on 2 cars. What would have taken a whole day took under an hour at Firestone. I called and they took care of me right away.
5/ 5stars
by  
on December 17, 2015
Customer service and maintenance were excellent. Time duration was good.
5/ 5stars
by  
on December 13, 2015
Firestone service is always a cut above the competition.
4/ 5stars
by  
on November 29, 2015
My granddaughter needed tires for winter. Salesperson did a great job.
5/ 5stars
by  
on November 25, 2015
I used them yesterday they were great at finding me a good tire and a fantastic price!
5/ 5stars
by  
on November 14, 2015
My dealership wanted me to have all break and rotors done at $800 plus. Firestone check and I only need my fronts done saving over $400. Thank you Firestone. You have my loyalty.
5/ 5stars
by  
on October 30, 2015
The lead machinic informed me of the incomplete brake service done at ford. They recommended that I take it back to them and have ford service complete the job.
1/ 5stars
by  
on October 14, 2015
Took truck in for brake job and tire rotation and it is in worse shape then when I took it in!
5/ 5stars
by  
on August 23, 2015
Great service and a coupon...within the time frame mentioned.
5/ 5stars
by  
on August 6, 2015
I went to them a month ago and service and quality were awesome!
5/ 5stars
by  
on August 5, 2015
They were incredibly welcoming, knowledgable and respectful of my time.
5/ 5stars
by  
on July 4, 2015
The service manager Richard Goodson was very helpful with explaining the problem and getting the service done in a quick and efficient manner. I was very satisfied with the work done.
5/ 5stars
by  
on June 15, 2015
Fantastic service! Fixed my car quickly without any issues and at a great price.
5/ 5stars
by  
on May 26, 2015
I brought my truck in a few months ago for new tires, oil change, etc... And, I just brought my wife's SUV in a couple weeks ago after I rebuilt the front end, so it needed a front end alignment, tire rebalance/rotation as well as an oil change. I have to say, they really do awesome work, the people are nice and there service is excellent.
5/ 5stars
by  
on May 17, 2015
Liked the service, very clean facility and great friendly crew!
4/ 5stars
by  
on May 4, 2015
Thie time it was for an oil change, but I have had other services performed in the past. They are always great about explaining what needs to be done at the time of service and in the near future.
5/ 5stars
by  
on April 22, 2015
I called around store opening time to find out about getting a new set of tires that same day because I was going on a trip the next day. Mike found me a good choice of tire in stock at the store and made an appointment for later that morning. Richard explained the inspection results. Both of these guys are great. The tires were on by noon and were on sale too. I've always had good results with Firestone tires. They're on all 3 of my vehicles now.
1/ 5stars
by  
on March 16, 2015
I began experiencing misfires, they tuned my Expedition up a bunch of times when it had 2 bad cats. This store couldn't figure out a simple exhaust problem, and it took almost 9 months and 4 visits before they quoted me $10000 for a new motor, then told me to get a second opinion.
2/ 5stars
by  
on March 7, 2015
They do a good job on routine maintenance like oil change and tire rotation. Had my brakes done and they squeak, a lot! Took the car back and they sprayed silicon to stop the squeaking. This fix lasted 1 day. I am very dissatisfied!
4/ 5stars
by  
on March 5, 2015
My headlights went out over the long holiday weekend but they were able to fit me in and get everything taken care of.
3/ 5stars
by  
on February 26, 2015
I have a leak in my car a while back they found one leaks fixed that one league but did not fix the other leagues which was my transmission my transmission died wish they had found that leak.
5/ 5stars
by  
on February 26, 2015
professional and friendly competent work done on time and all credits applied as much as possible
5/ 5stars
by  
on February 26, 2015
I took my vehicle in for an oil change and was very pleased with the service overall.
5/ 5stars
by  
on February 26, 2015
I purchased tires a few weeks ago, great tires for the money. The guest service I received was impeccable. MIKE always make you feel good about your purchase by how well he informs about the products needed. I am a customer for life at the Round Lake Beach Location .
1/ 5stars
by  
on February 16, 2015
The worst customer service ever demonstrated by Service Advisor, 02 Tony and the worse work done by Technician, 10 Ivan Munoz.
5/ 5stars
by  
on February 6, 2015
I have purchased my last two sets of tires from Firestone and whenever there are any minor tweaks or adjustments that need to be made to the tire from hitting a pothole or other minor things, they have very quickly and easily fix them and many times at no charge. The manager Mike is a great guy and very trustworthy. I would recommend them to all my friends.
5/ 5stars
by  
on February 3, 2015
I always have wonderful service. The experience I have is what brings me back. They take their time and never rush. They tell me what needs to be done now and what could wait. They find coupons I can use. I bring car in before long trip to Georgia twice a year to be checked out. I trust them to make sure car will be reliable. It is just me and my dog in car and I have to feel safe the car will be OK. I am never let down. That you Firestone employees.
5/ 5stars
by  
on February 3, 2015
Always go back.went in for an oil change but hit a free inspection and estimate
1/ 5stars
by  
on February 3, 2015
I bought a set of tires at this location. One of my tires has been leaking eversince. I have had it back three times and it still leaks I was in the automotive repair business for over thirty years and am pretty sure the head of the tire was damaged when it was mounted originally The car is only two years old so the wheels are good I just stop and put air in the tire every couple days as it is easier than taking it back in just to have it leak
4/ 5stars
by  
on February 3, 2015
We have used the Round Lake Beach Firestone for both of our cars--general service, oil changes and tires---for several years. We find them to be very good about taking care of our cars, their prices seem competitive and when we have needed follow up issues like extra air in the tires, etc. they respond right away.
5/ 5stars
by  
on February 3, 2015
I've always made an appt. and the efficiency of the service dept. Is amazing. They come out and tell of any problems and make suggestions.
2/ 5stars
by  
on February 3, 2015
I had a new battery installed and a few days later my car wouldn't start. Had to call AAA to get a jump and their rep told me it was a bad connector to the positive terminal. Took it back to Firestone and had to sit and wait while they installed a new connector. Later the same day, I began having trouble starting the car. I called Firestone and drove back there again - when they checked they found the battery had a bad cell!!! I had to wait again while they installed another new battery. Wish they had checked everything out thoroughly when they installed the first new battery - it would have saved me a lot of aggravation and time.
5/ 5stars
by  
on February 2, 2015
The service writers/office staff at Firestone in Round Lake Beach do a great job of getting to know their customers and relate to them (to us) incredibly well. The folks are easy to work with and try their best to do their jobs exceptionally well. The techs do a good job as well. I have never needed to take a vehicle back because something was not done that needed to be done
5/ 5stars
by  
on January 29, 2015
I went there for the first time instead of Lake Zurich where I usually go. The manager or whoever helped me was super nice and my car was done earlier than promised-very happy!
2/ 5stars
by  
on January 28, 2015
Not all the work performed was of a high quality. I do like the tires.
5/ 5stars
by  
on January 27, 2015
A great bunch of guys here, they will get you in and out quickly. They have always been fair and have never tried to gouge me!
5/ 5stars
by  
on January 27, 2015
Have used Firestone a few times in the last two months and very happy with the service. They explained what I needed now and what could wait very clearly. Car was ready when promised, will come back in the future when I need service.
5/ 5stars
by  
on January 24, 2015
I have been taking all my vehicles to the Round Lake Beach Firestone for the past 5 years or so and I have almost always been satisfied with the service. And when I have not, they made it right. I trust them to take care of my cars and reasonable prices.
5/ 5stars
by  
on January 24, 2015
Every time I need an oil change this is the place to go! Great team and excellent service!
5/ 5stars
by  
on January 24, 2015
good job and performed a difficult job on my truck installing four new primewell tires on 6 rims with instructions to use the best rims that had old bad tires on them and they chose well. I am very happy and have recommened them to others.I am a proffesional mechanic.
5/ 5stars
by  
on January 23, 2015
I am very pleased and always take my automobile there.
5/ 5stars
by  
on January 23, 2015
Always go to them to install and fix tires on my Accord and Corolla. Planning to do the same with Forester when time comes.
5/ 5stars
by  
on January 23, 2015
I had some simply work done on my car, but they treated me like I was their biggest customer.
5/ 5stars
by  
on January 23, 2015
I went in there thinking I needed all this work done and it was really going to cost me a lot of money. Come to find out it wasn't nearly as bad as all that they were kind respectful honest and took great care of me!
2/ 5stars
by  
on January 23, 2015
Had a simple tire repair but it took well over an hour (70 - 80 minutes) to make the repair and replace the tire. It was a routine tire repair. Was told every 20 minutes or so that it "was almost finished" and "he's just putting the spare tire back in the car". Frustrating waste of time and no apologizes. Will look at going someplace else in the future for any type of repair or tire purchase.
5/ 5stars
by  
on January 23, 2015
I have taken both of my cars to this shop for almost 8 years and not once was I ever treated badly. The exact opposite. The whole staff has been tremendously friendly and helpful.
5/ 5stars
by  
on January 22, 2015
I went about a month ago and the employees were very friendly and professional
5/ 5stars
by  
on January 22, 2015
I had the opportunity to get some basic maintenance and a leaky tire fixed. The staff was friendly and professional.

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