Firestone Complete Auto Care: Your Source For Tires And Repairs At 500 W Jefferson St In Rockford

Ready to come in to your local Firestone Complete Auto Care on 500 W Jefferson St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

500 W Jefferson St
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-4p
Emergency Closure: {{ locations[0].alert }}
Store #16802 Managed by Guy Doty

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll check fluid levels, suspension, the battery, and more. Plus, our team believes in providing the best auto repair possible at affordable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 16 Reviews
5/ 5stars
by  
on February 15, 2019
Ok I never been here and I was very satisfied on my first visit they told me stuff about my account the other store on alpine didn’t and I feel that this is great customer service I will deff be back
5/ 5stars
by  
on December 20, 2018
Always great service and very fast. I love this place near my office.
5/ 5stars
by  
on October 24, 2018
Always a great experience and friendly staff
3/ 5stars
on April 19, 2018
5/ 5stars
by  
on September 3, 2017
My experience with Firestone services was great and I will recommend my family to go here for all their car service needs. Keep up the good work.
5/ 5stars
by  
on October 19, 2016
Awesome store, awesome people! The tech has been working on my 2006 since it was new! Glad to have people we can trust!
4/ 5stars
by  
on September 12, 2016
Had a great experience, friendly customer service, explanation of work, etc., but then walked to the parking spot my car was in and stepped on a bunch of glass. Not to mention, upon entering I hit a HUGE pothole. I would feel more comfortable coming back if they paid more attention to their parking lot appearance so I don't feel like I'm getting duped with my new tire purchase to come back for a replacement sooner than needed (of course, I opted out of tire warranty!)
5/ 5stars
by  
on April 25, 2016
5/ 5stars
by  
on April 15, 2016
2/ 5stars
by  
on March 3, 2015
Went in to have my oil changed. The location in Springfield IL. rotated the tires every other oil change. I asked the service tech if they offered the same service and he said "We do that, but remind us when you bring the car in." So I brought the car in, as I like the oil. I checked in and as I gave the tech the keys he said there is an up-charge for the rotation. I could not believe they could be so petty. This from a "car company". Have not decided if I will go back.
5/ 5stars
by  
on February 26, 2015
I stopped in to have a noise in the rear of my 2014 jeep patriot checked out . They found the wheel bearings making noise and sent me back to the dealer to have them replaced under warranty. This store has always done a wonderful job keeping my vehicles running safely.
2/ 5stars
by  
on February 26, 2015
Depends on which location you go to and Ive been to two locations. One is better than the other but still the service I think could be better.
5/ 5stars
by  
on February 7, 2015
Always s a great service when i go! Customer service is a 2 thumbs up
5/ 5stars
by  
on January 26, 2015
I went in for an oil change. They did a great job and were very timely.
5/ 5stars
by  
on January 25, 2015
The only place I go for maintenance on my car. Always have a time open for me with my schedule.
5/ 5stars
by  
on January 24, 2015
I bring my car to my neighborhood Firestone because I've gotten to know the Staff there, Guy & Matt. Many of the others there have been working there for quite sometime. I recently brought my car in for my 65,000 mile maintenance "checkup". They discovered deteriorating front end problems. This wasn't an expected repair but potentially dangerous. Because of my trust in them I had them complete the repair. I will return to have my suggested spark plug change at another time but will watch for coupons.

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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