Car Tires And Services At 1615 S Alpine Rd: Firestone Complete Auto Care In Rockford

Welcome to Firestone Complete Auto Care at 1615 S Alpine Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1615 S Alpine Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #16829 Managed by Charles Sutherland

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine lights, steering, the battery, and more. Plus, we're devoted to providing the best auto repair possible all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (815) 977-7118.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.6 of 5) - 40 Reviews
    5/ 5stars
    by  
    on July 19, 2018
    5/ 5stars
    by  
    on June 26, 2018
    My husband, children, and I were traveling from Florida to Minnesota when we realized that we had run over a nail and had a significant leak in our front tire. We were 25 miles from Rockford and John and Ray stayed late to take a look at the tire and in the end to replace both front tires for us. You could see that they had worked tirelessly all day already when we arrived but still stayed for us. They were compassionate, understanding, incredibly helpful, and we were, and still are, tremendously grateful. They are the best!!!
    1/ 5stars
    on June 21, 2018
    2/ 5stars
    on April 26, 2017
    I call earlier for an estimate on a flat tire. They said it was nothing to fix it. I get there and they said it's 30.71. I could have saved it and had someone else fix it.
    5/ 5stars
    by  
    on April 8, 2017
    5/ 5stars
    by  
    on March 29, 2017
    Very knowledgeable and friendly staff!!
    5/ 5stars
    by  
    on August 31, 2016
    Aaron and Scott they are so pro and very good work
    5/ 5stars
    by  
    on May 3, 2016
    I am very pleased to have decided to have my car serviced at Firestone. I am able to make an appointment for any service needed 7 days a week. The employees are very friendly and knowledgeable.
    5/ 5stars
    by  
    on March 19, 2016
    Jason , Scott and tony they are so good team to deal with so Professionals Iam glad work with them
    5/ 5stars
    by  
    on March 18, 2016
    Very honest about the repairs that needed to be done to my car. Fully discussed the repairs and helped with a plan of action.
    5/ 5stars
    by  
    on March 12, 2016
    They were friendly and my service was fast, they got me rite in.
    5/ 5stars
    by  
    on December 25, 2015
    Came in right before closing on a slippery, snowy night, with a chunk of metal sticking out of my tire. Got great service even though a couple of folks got stuck working late. Thanks, Firestone!
    5/ 5stars
    by  
    on December 4, 2015
    I needed a set of 4 tires to get my 94 Volvo through one more winter. Firestone got me exactly what I needed at an affordable price. I will definitely be back when my new Volvo needs tires....thanks for the professional and thoughtful service.
    5/ 5stars
    by  
    on December 2, 2015
    I am very happy with Firestone. I wish I had used their services previouslyrics for all my car(s)' needs in the past.
    5/ 5stars
    by  
    on November 16, 2015
    I have used their services several times in the last year and am always pleased with the treatment that I receive. My issues are responded to quickly and efficiently.
    5/ 5stars
    by  
    on November 12, 2015
    My third visit to replace a battery & fall/winter oil change. Called the day before and able to make an appointment for the next afternoon.
    5/ 5stars
    by  
    on November 11, 2015
    On a road trip, 100 miles from home. Ran over something on the highway and lost our power steering. Found the nearest Firestone and 15 minutes till closing. Tony and the crew did a courtesy check. Filled the power steering fluid and gave us the ok to continue home. They went above and beyond what was needed.They were awesome!
    5/ 5stars
    by  
    on November 10, 2015
    Excellent, friendly service! Phone estimate matched final payment due. Store manager great to work with and very professional!
    5/ 5stars
    by  
    on November 1, 2015
    Stopped in for an oil change and was in and out in no time!
    5/ 5stars
    by  
    on October 23, 2015
    I have very happy told family and friends to go to the store
    5/ 5stars
    by  
    on October 10, 2015
    Employees were very nice, helpful and did everything they could to get my car fixed and done well
    5/ 5stars
    by  
    on October 4, 2015
    I had an appt but called in last minuted to reschedule an hour later. Obviously that makes it difficult for them with other customers but they got to my car as quickly as possible and had the service completed in a short time.
    4/ 5stars
    by  
    on September 5, 2015
    I use Firestone for all my car maintenance. This last time, service was a little slow, but I am confident they got the job done correctly. I recommend this shop to anyone looking for service.
    5/ 5stars
    by  
    on September 5, 2015
    They have allways given fast friendly services and been up front about the repairs that are urgent and the ones that can wait.
    5/ 5stars
    by  
    on August 29, 2015
    I have been using Firestone on Alpine in Rockford for almost 2 years. I have always had a very positive experience. Never pressured to do anything that I wasn't comfortable with. Everything is always explained in a way that is understandable. I moved from CA and this was the first place I took my car. I had no idea where to go or what might be needed on my car to deal with the difference in weather etc. I would highly recommend this location.
    5/ 5stars
    by  
    on August 22, 2015
    The staff was great, friendly, caring, and personable. The technician explained everything well and was straight to the point of what needed to be fixed.
    5/ 5stars
    by  
    on June 9, 2015
    I am a sales rep that drives 250-400 miles a week. I trust them with my car. Tony is my favorite associate to deal with. He and his techs are knowledgeable and efficient and very willing to explain everything and work with you on prioritizing the work on your car. This is my mechanic.
    5/ 5stars
    by  
    on June 1, 2015
    Just want to pass along my grateful thanks to Jason. He is friendly, greets you with care in mind, goes into detail why a particular task needs to be done. I really enjoy being able to make an appointment by computer.
    4/ 5stars
    by  
    on May 30, 2015
    I found a nail in my tire and needed a new tire.. they got me in on my lunch hour and fixed my tire before I got off work. The only problem that I had was on the payment side.. my bill was near $200 which was over $50 dollars more than Walmart for the same service and a cheaper tire.
    5/ 5stars
    by  
    on May 9, 2015
    They found a problem with a tire and replaced it in a timely manner.
    5/ 5stars
    by  
    on April 4, 2015
    I called Wednesday to schedule a full synthetic oil change on Friday. When I asked how much it would be, the clerk was nice enough to point out a $10 off coupon on the website. She didn't have to do that and I would have paid full price anyway. In addition, I wanted to replace my wiper blades during my visit but I forgot to mention it. The staff noticed the poor condition and asked me if I would like them swapped. Again, they pointed out a two-for-one coupon that saved me more money. The only reason I took a star off of the "service" category is because of the hour wait for these two relatively simple services when I had an appointment. However, I know they are busy at that location so I wasn't upset about it. Overall, it was a stress free visit as per usual.
    5/ 5stars
    by  
    on February 25, 2015
    Great service I'll be going back for years friendly and curtious
    5/ 5stars
    by  
    on February 5, 2015
    Great service and honest value! They are very prompt! Alpine Road rocks!
    5/ 5stars
    by  
    on February 4, 2015
    I called for an appointment to get the heater fixed on my van they said bring it right in. When I arrived I was great with a friendly smile and "how can I help you". They fixed my van quickly and gave me some advice to watch for if it does not heat properly. Thanks for the quick and professional service.
    5/ 5stars
    by  
    on February 2, 2015
    I was traveling with my teenage daughters on the morning of Christmas Eve (2014). We were staring down a 9 hour drive from the Chicago area to Kansas City, Kansas. My car display kept showing me low tire pressure on one tire. We kept stopping and putting air in the tire. When we hit the gas station in Rockford the tire actually lost more air when I tried to air it up. I just crossed my fingers and headed back to the highway onramp. My daughter says, "Mom, there's a Chevy dealership right over there!" I thought there was no way it would be open on Christmas eve but we drove over anyway. Sure enough, you were open for about another hour. The friendly staff at the service center said it was no problem and they would take a look. Less than 30 minutes later, my tire was repaired (screw stuck in it) for under $20.00. I was prepared to need to purchase a new tire with our Christmas money but didn't have to. They got us back on the road and on our way to Kansas. Everyone was friendly and helpful despite the fact they had to work on the holiday. My daughters and I are so appreciative. Thank you so much!
    1/ 5stars
    by  
    on February 1, 2015
    I have been their 3 time's and every time it took forever to get the job done. Last time it took over 2 hours to get a oil change. I will not be back.
    5/ 5stars
    by  
    on February 1, 2015
    I take my company car and personal car to Firestone. I am happy with the location but in particular with Tony who is a service advisor. I feel he is always fair with me and many times my price is less than he originally thought. I give the high review based on Tony so if you go there you may want to ask for him.
    4/ 5stars
    by  
    on January 30, 2015
    I always use them for my oil changes and I've had no complaints so far. The only thing is it takes forever waiting in the waiting room.. But it's going to be like that were ever you go!
    5/ 5stars
    by  
    on January 26, 2015
    I have been going to Firestone for many years and looked for one when I moved to Rockford, Illinois. I made an appointment for the one on South Alpine Road, and they were wonderful. They were on time and very curious. I have not had any problems with the service or mechanics. I will continue to take any vehicle I own there.
    4/ 5stars
    by  
    on January 25, 2015
    My family had been customers since 2003, overall had been good.

    Find The Firestone Complete Auto Care Location Nearest You

    Careers - Become a Teammate

    Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

    Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

    Careers at Bridgestone