Car Tires And Services At 1980 N Rand Rd: Firestone Complete Auto Care In Palatine

Ready to come in to your local Firestone Complete Auto Care on 1980 N Rand Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1980 N Rand Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #356716 Managed by Agustin Barbosa

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll check fluid levels, suspension, hoses, and more. Plus, we're dedicated to delivering the best quality service possible, at unbeatable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 34 Reviews
5/ 5stars
by  
on August 23, 2018
Replaced tires. Salesman recommended the perfect tire for my vehicle. Price and service was excellent. Would highly recommend the Palatine store for your tire and auto needs.
4/ 5stars
by  
on August 3, 2018
1/ 5stars
by  
on March 20, 2018
Sometimes there’s no choice but to install a used tire. Suddenly they say they no longer do this. Constant Employee turnover here is appalling. Use the Goodyear store on Route 14z
5/ 5stars
by  
on June 19, 2017
I came in for a routine oil change. My advisor notified me that I had a nail in the sidewall of one of my tires. At first I was in shock at the prospect of having to get another tire. As I thought about it, I remembered I had quite badly worn tires on my car anyway, so I asked Sue (my advisor) for recommendations of tires for my vehicle. She showed me two models that would work nicely on my car. I was pleased to hear that the cost was very fair. Sue took good care of me in a reasonable amount of time and I am very HAPPY.
5/ 5stars
by  
on April 7, 2017
5/ 5stars
by  
on February 26, 2017
Rob was excellent at keeping me up to date on my service and getting me a great deal!
5/ 5stars
by  
on February 15, 2017
Dan was extremely professional and helpful. Dan was able to get me in last second for a urgent oil change and he was able to complete my car with in the hour. Absolutely no pressure from him on what my car needed or "recommended" getting done. Dan actually LISTENED and took care of the current issue at hand instead of finding another issues. I would recommend this Firestone location to everyone.
5/ 5stars
by  
on December 12, 2016
Great staff and they explain everything so I understand what they have done to my car
5/ 5stars
on November 30, 2016
Bob provided excellent customer service. He helped me choose what kind of oil is best for my car considering of the high miles I have in my car. He assured me his techniques are well trained and informed me about my abs warning lights. He was very helpful and kind. As a girl going in to get our car serviced, we always fair to get charged extra or to get overwhelming information on what needs to be fixed. But bob and his team definitely assured me that my car is in good hands.
1/ 5stars
by  
on November 7, 2016
Trying to say a blower that was working before taking it in isn't their own issue after electrical work was done. Blower worked fine the day I brought it in. Had electrical work done and now it's not.
5/ 5stars
by  
on August 13, 2016
knowledgeable service mgr. -Jordan and technician - Nick did a fine job
5/ 5stars
by  
on August 8, 2016
needed a battery ,Jordan quoted me a price, that was reasonable and that fit into my budget.He took me in right away excellent service and very good communication.
5/ 5stars
by  
on June 9, 2016
I bring my vehicles up to this Firestone store from Florida, yes - no joke. We have homes around the country, but this is the only place I get tires from (a set a year). The service advisor Chris, the tech Daniel and the mechanic Bob are all highly professional and do the job correctly.
5/ 5stars
by  
on April 4, 2016
Larry and the technicians were exceedingly professional! Larry took the time to make my new account correct and he explained all the charges and repairs performed. I have always had a positive experience at the Palatine Firestone!
5/ 5stars
by  
on December 3, 2015
Got done faster than estimated during a busy day, which is always nice.
5/ 5stars
by  
on October 23, 2015
I was there a few days ago and had a fantastic experience. Larry is very helpful, handles stress very well. The technicians were great as well. Highly recommended !!
3/ 5stars
by  
on October 20, 2015
I am well aware that companies are cutting back on employees hours and times they work; but to put the gentleman behind the counter in the situation you put him in is completely unprofessional and just rude to your customers - now and in the future.
5/ 5stars
by  
on October 10, 2015
They performed the oil change as requested and tested the battery. Since the battery failed the test I had them change the battery.
5/ 5stars
by  
on October 5, 2015
Nice, up front about costs, & quick! Great value overall!
1/ 5stars
by  
on September 25, 2015
Exchanged 4 Tires on Rims and they Marked 2 TIRES WRONG. RR LR RF LF How hard can it be?????????
5/ 5stars
by  
on July 24, 2015
Arrived at the Palatine, IL store 10 minutes before closing. Larry and Chris (tech) stayed over to replace my headlamp so I did not have to worry about a possible ticket later that night while driving. These gentlemen displayed excellent customer service needs even though I kept them from going home I time. Kudos!
4/ 5stars
by  
on June 30, 2015
Received routine service (oil change, inspections, etc) and everything went well and work was performed quickly.
4/ 5stars
by  
on June 10, 2015
Fast and done right the first time. Will be going back.
5/ 5stars
by  
on June 4, 2015
the service at firestone is great. they have revived my car many times over. thanks to anthony and the crew.
5/ 5stars
by  
on May 17, 2015
Anthony at the Palatine store is the best, he was very friendly and trust worthy. I like dealing with him and Chris. You can count on me bringing my 5 cars to them.
5/ 5stars
by  
on May 9, 2015
I used there service a couple days ago and they were great.
5/ 5stars
by  
on April 29, 2015
I used their service a week ago and was completely satisfied
5/ 5stars
by  
on April 19, 2015
Great work the guy that helped me out was very courteous
5/ 5stars
by  
on February 26, 2015
great service on rotation and balance ,seems like a very well run store.
5/ 5stars
by  
on February 26, 2015
The staff is always going out of their way to help meet my needs. Went in to get a tire fixed and was in and out with my oil changed too. Love this place!!
5/ 5stars
by  
on February 8, 2015
I came for 2 tires I endup buying four, thanks to Anthony your manager in charge who convinced me and gived me very good deal. He is very knowlegeble and friendly. They also did the aligment. I am so glad I came to the right place
1/ 5stars
by  
on January 30, 2015
Made an appointment for an alignment,tire rotation, and wheel balance,2 days prior to arrival. Called the morning of the appointment, They stated there was no record of the appointment,but I could bring the car in and wait up to 5 hours. Took my buisness to a true professional shop. Won't be back.
3/ 5stars
by  
on January 24, 2015
I really like the service I get at this Firestone dealer, particularly when they perform an alignment on my cars. They corrected an alignment problem that I asked another nearby Firestone dealer to correct for 10 years, which no success. Palatine fixed it in one visit. I am deeply frustrated though when I call and attempt to make an appointment for alignment service. Usually they will tell me "We can not make an appointment because we have only one mechanic on duty. You will need to drop the car off and let us work on it when he is free". When ever I dealt with other Firestone dealers, they were always able to give me an appointment, allowing me to drive in, wait in the waiting room during the service, and drive my car home. Since I live a considerable distance from the Palatine Firestone dealer, it is not practical to drive 2 cars to the dealer to drop off the car to be serviced, and then come back later in the day, pick up the car, and drive 2 cars home. I have been to a number of Firestone dealers over the years and this is the only dealer who won't make service appointments. In all fairness, I should say that sometimes I am allowed to make an appointment, but normally they have some excuse to not allow me to make one. I'm really curious if this is how Firestone intends for it's dealers to conduct business???
5/ 5stars
by  
on January 23, 2015
I happy for service and great quick job brakes inspect.

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone