Firestone Complete Auto Care: Your Source For Tires And Repairs At 10327 S Cicero Ave In Oak Lawn

Welcome to Firestone Complete Auto Care at 10327 S Cicero Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

10327 S Cicero Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #15520 Managed by Hiriam Bradley

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect lights, air filters, the battery, and more. Additionally, we're committed to giving you the best service possible, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or plan your appointment online or by calling (708) 572-0027.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 53 Reviews
5/ 5stars
by  
on January 28, 2019
In an emergency during a blizzard tonight, I pulled in here. The garage was full. Mr. Reggie, the young man working...came outside in the freezing cold...changed my wiper, and had me finished in 3 minutes!! I have no words but gratitude for the humility, kindness, efficiency and professionalism of this young man. I was AMAZED, THANKUUUU MR. REGGIE!!
5/ 5stars
by  
on January 22, 2019
Excellent Customer Service
5/ 5stars
by  
on October 16, 2018
The staff is very knowledgeable and willing to help
3/ 5stars
by  
on October 1, 2018
Service locations should make sure that if a customer makes a specific appointment and they show up early or on time, that customer gets head of the line privileges. Not doing that negates the reason for the customer to make an appointment in the first place.
5/ 5stars
by  
on June 20, 2018
This store is wonderful! I called at the last minute because my daughters tire had a bulge in the side. This store was very busy but was the only place that would see us at the last minute. We called just a couple hours before closing and explained what had happened to the tire and they said just bring it in an they'll get it done. The service associates were very professional and understanding. I was worried about her driving any more on that tire. I am extremely satisfied with this store and would recommend them to anyone who is looking for a car repair shop that is trustworthy and makes an effort to take care of your needs. They get 5 huge stars from me!
1/ 5stars
by  
on May 16, 2018
I willl never do go this raceist manager again beware thus guy has turned our oak lawn location into the getho he has cone fron
5/ 5stars
by  
on May 4, 2018
Eddie was great, he was a pleasure to deal with. I will recommend him to everyone I know. He fixed the problem I had for over a week. GREAT JOB
1/ 5stars
by  
on March 8, 2018
Took vehicle in for an oil change. When I left, I had no brakes. Immediately took back and was told they'd inspect entire vehicle, but would cost $9.99. After inspecting was told that the brake line had rusted out and burst needing to be replaced and the system bleed - cost almost $500. After agreeing and having it fixed, I went to pick up the vehicle and had to return it again as the peddle had to go down to the floor to stop and even then it wasn't the greatest at stopping. There was also no pressure buildup in the peddle. They re-bleed the back brakes and adjusted those to make the peddle "better", but now was told I would need 2 front calipers, new front rotors and pads, new rear drums and pads, all new cylinders and possibly a new master cylinder at a cost of over $2000. First why was this not discovered and disclosed on the first inspection and second, why was the vehicle even released with such a spongy peddle and barely working system? I started going to Firestone a long time ago and have a neighbor who is a lead tech at a different location, but will never go back to this location and am likely no longer a customer.
5/ 5stars
by  
on November 19, 2017
5/ 5stars
by  
on October 2, 2017
Ed the service advisor and the rest of the staff are very knowledgeable and don't sell you anymore that you need done. Very trustworthy, great location!
5/ 5stars
by  
on March 7, 2017
They were absolutely phenomenal! Extremely attentive to my needs and very respectful and considerate of my time. I will definitely return to this location and will recommend to everyone I know to use this wonderful establishment.
5/ 5stars
by  
on February 26, 2017
4/ 5stars
by  
on February 15, 2017
Experience was fine the employee's very nice
5/ 5stars
by  
on November 29, 2016
This particular Firestone is the best, the wait is usually longer than most, but they do excellent work, and the 1st person you meet at the door is always Friendly and Helpful. Glad I live close
1/ 5stars
by  
on November 2, 2016
I went in for an all around brake job, left straight from there to my work and I almost got into an accident when I lost brakes for a minute in the highway, my wheel locked up I had to get a tow truck on top of having to call off work I lost two days of pay because my brake job was a failure.
5/ 5stars
by  
on May 26, 2016
I had a blow out on my way to work today. I work about an hour away from home. I drove all the way back home on a donut. On the way home, I either went to or called a tire service store to find availabilities for tire sales and installation. All of the stores I called were either closed or they were booked for the rest of the night. When I called firestone in Oak Lawn, I spoke with Ed. He told me that the store was about to close in twenty minutes (it was 6:40 at the time) but if I could make it to him in twenty minutes he would get me in. I drove over to firestone with three minutes to spare. Ed happily took my car in. He was very respectful and caring of my needs. I kept apologizing and thanking him for taking me in in the last remaining minutes they were open. Ed made me feel welcome and that it was no trouble at all for him to take me in. He gave me an amazing deal on a top rated tire and I am so happy to have found this firestone and have met Ed. I will recommend this service store to all my friends and family.
5/ 5stars
by  
on May 16, 2016
5/ 5stars
by  
on April 19, 2016
When you roll a flat tire in at the end of their work day, one expects to hear (it won't be ready till tomorrow!) But These Guys Knocked it out! Small job, sure.. Very Happy customer. Thanks
5/ 5stars
by  
on March 13, 2016
5/ 5stars
by  
on March 12, 2016
The staff is very friendly and helpful. They hive good advice.
5/ 5stars
by  
on December 9, 2015
John took care of me when I arrived early in the morning. The night before I hit a large pothole on I-294 expressway. I did some comparison tire pricing and it was determined that Firestone prices are the best. So he ordered the tire I needed and I came back later to have it install. Thank you!!
5/ 5stars
by  
on November 29, 2015
Excellent and quick service. Staff was very friendly also
5/ 5stars
by  
on November 18, 2015
Had a flat tire that was beyond repair and under road hazard from Tire Rack. Tire had to be shipped and store personnel were terrific in following up and keeping me informed. Mounted the tire and held it for me until I could get back in. All staff were great!
4/ 5stars
by  
on November 17, 2015
Pros: Quick, staff seemed honest and friendly,knew I had stepped out of store and called me to let me know car was completed; explained problem and mentioned what needed to be fixed and what didn't need replacement. Cons: Made appointment on website. Shop's schedule did not have my appt listed, even though I received the confirmation email. (However, staff added my car to schedule and my car was checked with in about 10 minutes)
4/ 5stars
by  
on November 14, 2015
Very thorough, great service, and good workmanship
4/ 5stars
by  
on November 2, 2015
Take all our family vehicles here and so far been very pleased with the service
5/ 5stars
by  
on November 2, 2015
I brought 2 new vehicles, and I need to have them inspected for Uber. They did it in a timely manner, and provide great service.
5/ 5stars
by  
on October 24, 2015
very efficient! I'm very happy I send my car to them.
5/ 5stars
by  
on October 21, 2015
I got snow tires put on! They were very accommodating and fast!! Very knowledgeable!!!
5/ 5stars
by  
on October 5, 2015
I lov them i have two cars that are running nice i happy
5/ 5stars
by  
on October 5, 2015
I could not have gotten treated any better than I did when I went to Oak Lawn Firestone. Everyone was professional and courteous and they went qabvoe and beyond to make sure I was taken care of promptly.
5/ 5stars
by  
on September 25, 2015
Applied all discounts I downloaded on my iPhone even though he was unfamiliar with them
3/ 5stars
by  
on August 31, 2015
Would have been OK if invoice was not higher then quoted price. Mainly because they performed service which I did not authorize and then did not take the coupons off the bill.
1/ 5stars
by  
on June 19, 2015
Left the interior of my truck full of grease/oil. The tech pretended to clean it after I complained, but the manager ended up having to come out and do it himself. This wasn't just a smudge. My door panel, steering wheel, fabric seat, and center seat all have grease/oil on them. I never even got an apology. I completed the survey I received in my e-mail and requested a call back. 4 days later and it has yet to happen. I won't be going back.
5/ 5stars
by  
on May 18, 2015
Came in on time, attended to immediately and car taken care of quickly.
5/ 5stars
by  
on May 14, 2015
I was on vacation and bought a convertible. They took care of me quickly and was quite satisfied with the experience.
5/ 5stars
by  
on May 2, 2015
I was happy WITH all services at the this store and with the help .
4/ 5stars
by  
on April 26, 2015
I have Bridgestone tires purchased at same location, and I'm really happy with their ride and longevity. One tire started having a slow leak. When I took it in I was told an hour. At 1 hour told problem (sensor) and it would take another 1/2 hour. Then when I left, the tire didn't leak, but the electronic sensor didn't show on my dash. We took it back, it was fixed in an hour. Manager was very good, polite, and helpful, just the 2nd time was a little hitch.
5/ 5stars
by  
on April 18, 2015
Great service Transmission flush And radiator flush and they only took a couple hours
5/ 5stars
by  
on February 26, 2015
Had them install tires on my loose rims . Fast and good service
5/ 5stars
by  
on February 25, 2015
oil change was done in timely manner with professionalism and friendliness
5/ 5stars
by  
on February 21, 2015
I don't have to worry about bringing my autos back because they perform services correctly the first time.
5/ 5stars
by  
on February 4, 2015
Helped us get tires before snow storm and reminded needed oil change as well
5/ 5stars
by  
on February 4, 2015
The technician was very professional. The wait time was fair and all work completed.
4/ 5stars
by  
on February 2, 2015
I had previous auto service completed and recently had all four new tires installed and a wheel alignment and was very pleased.
4/ 5stars
by  
on January 27, 2015
Service was great from Bill, FrankThere very knowledgeable .
4/ 5stars
by  
on January 26, 2015
Good service an knowledgeable about the what services are needed.
5/ 5stars
by  
on January 26, 2015
I recieve great sevice each time I go no matter what type of car problem I have.
5/ 5stars
by  
on January 25, 2015
Called the shop they got me in and out with great service. Quick and efficient!
5/ 5stars
by  
on January 25, 2015
They are very helpful and always seem to be able to help me with my car. I have been going there for years. No matter who waits on me they take care of me with a smile.
5/ 5stars
by  
on January 25, 2015
I used the Oak Location in December, and I am so satisfied.
5/ 5stars
by  
on January 25, 2015
I bring all three of my cars to Firestone. All work was done well. Thank you.
5/ 5stars
by  
on January 23, 2015
My wife stopped in a couple of weeks ago during the very cold weather. she was all shook up because a couple of warning lights were on. She was helped quickly and courteously.

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