Car Tires And Services At 3624 Diamond Dr: Firestone Complete Auto Care In Mchenry

Come in to your nearest Firestone Complete Auto Care at 3624 Diamond Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

3624 Diamond Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #321263 Managed by Fernando Denava

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, belts, and more. Plus, we're dedicated to giving you the best service possible, at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (815) 322-7948.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 43 Reviews
5/ 5stars
by  
on January 21, 2019
5/ 5stars
by  
on September 19, 2018
Dave was very thorough in offering tires that fit my needs. As the tires were being replaced I was notified immediately that my bearings on my front end were bad and provided a quote. He did not push for the service work but explained why I should have them done soon. He also price matched my quote on tires I received from my dealer. I did schedule to have my bearings done with Firestone as my dealers cost was higher. He got me an appointment right away. When I took my vehicle in for the service they actually brought me into the shop to show me how bad the bearings were. Everyone was very friendly and professional. Thank you to the whole team!
5/ 5stars
by  
on June 30, 2018
overall except for the high labor rate I was extremely satisfied with the customer service and promptness of the repairs
5/ 5stars
by  
on February 11, 2018
I had great customer service from Cody and Mike, they were informative and helpful with my situation.
2/ 5stars
by  
on January 18, 2018
Very disappointing. Multiple return trips along with other customers when sitting and waiting.
5/ 5stars
by  
on January 8, 2018
☺️?
4/ 5stars
by  
on January 3, 2018
I have been using Firestone's services at this address for several years. I have seen managers come andd go. Mike Robison is a good one--friendly, helpful and knowledgeable. On another note: You used to provide numbers at the end of a survery (I've filled out a few) that provided a discount. Why did this survey not include a discount? My time is worth something too you know.
5/ 5stars
by  
on January 1, 2018
In your survey... it asked "Did your sales advisor offer you any of the following benefits to shopping and having your vehicle serviced at Firestone Complete Auto Care? Please select all that apply." None of the choices were offered and yet this NOT an option for an answer???
5/ 5stars
by  
on June 14, 2017
Thank you very much for offering great prices and being forthright in service.
5/ 5stars
by  
on May 5, 2017
Always get great service from some knowledgeable guys!!! Thanks guys!
5/ 5stars
by  
on March 17, 2017
Very helpful and quick. They also offer many lifetime services which helps you save money in the future. Great service. Helped resolve a car issue and prepared car for long trip. Highly recommend.
5/ 5stars
by  
on January 14, 2017
Very friendly great Service they assessed my car and told me I could drive it then bring it back dropped it off before the part came in without a problem
5/ 5stars
by  
on October 14, 2016
Excellent service, excellent advise.
5/ 5stars
by  
on May 24, 2016
5/ 5stars
by  
on April 30, 2016
First time here. Made an appointment to drop off for new tires online. Also got an oil change. No problems at all and tires are great! Thanks Firestone!
5/ 5stars
by  
on March 10, 2016
Well, I have been to many mechanics in my experience as a driver. I must say THIS was the MOST pleasant experience ever. Perhaps it was the weather, but realistically - it was the employees. They protected my leather seats, my leather MT shifter, and my seats. That was seriously a first! I have seen many places throw down a paper mat (protect the filthy mats....good call). I loved my interaction and the cleanliness of the McHenry, IL Firestone so much so that I am sincerely considering only using Firestone for my personal vehicles and all of my company vehicles from now on. They were on point, they did not try to up-sell none-sense, and they were surprisingly friendly and talkative. Out of a five star rating - this shop gets a 50 star rating. AMAZING. Keep up the brilliant training. Sasha Smile
1/ 5stars
by  
on December 5, 2015
We had a very good deal on our new tires that were installed, but then we were informed we needed an alignment. We then were told they could only do the alignment on the front, and that the back had a bolt that was rusted. So the rear alignment couldn't be done. We feel that if they did not have this back bolt in stock, that the entire alignment shouldn't of been done. The alignment is now worse then it was! Which cost us about $100.00!! We were going to bring the car back so the entire alignment could be done, but noticed there was GREASY HAND MARKS ALL OVER THE INTERIOR AND OUTSIDE THE VEHICLE!!!! We now have decided we WILL go elsewhere for all future services. DISSATISFIED!!
5/ 5stars
by  
on November 22, 2015
I bought the firestone destination tires, we got 12 inches + of show over the weekend and my truck handled like a dream even with 4×4 off.
5/ 5stars
by  
on November 9, 2015
I went in to have tires mounted and found out that I was low on oil. I was overdue on my oil change and had forgotten all about it. (way over) Had they not told me, who knows how long before the motor blew. Thanks Firestone, McHenry
4/ 5stars
by  
on October 23, 2015
I appreciated getting my new tires the same day but would've liked more information on the warranty and the extra services I purchased.
5/ 5stars
by  
on June 28, 2015
Second time here and continue to be impressed. Greg at this store is awesome! Always patient, friendly, and listens.
5/ 5stars
by  
on June 25, 2015
We love Mchenry Firestone. Took in car and minivan last week for service. Greg is always so helpful and attentive. Always gives the prices ahead of time and I never feel "ripped off" when I leave. He also explains what the problems are and if they are safety concerns. Thanks for everything.
5/ 5stars
by  
on May 25, 2015
I like coming here because I get quality service each time.
1/ 5stars
by  
on May 19, 2015
Took my car in for an oil change. Put synthetic oil in my car when I did not ask for synthetic oil which is just another way to make extra money. Continuously labeled my car as a hybrid when it is not and forgot to reset my maintenance codes when the oil change was finished. Would never take my car there again.
5/ 5stars
by  
on May 6, 2015
After shopping at over a dozen tire stores, mchenry firestone had the tire in stock that I needed
5/ 5stars
by  
on May 2, 2015
When I took my car for tires to firestone I expected pushy sales people that would insist on selling me repairs that I knew I did not need. They didn't. Good job firestone... Thanks
5/ 5stars
by  
on April 27, 2015
Needed a new set of tires. price was comparable and service was exemplary
5/ 5stars
by  
on April 26, 2015
I needed an oil change and received the best service ever. I love this place.
5/ 5stars
by  
on April 17, 2015
Used this location to repair a tire that needed to be plugged. They were very helpful, and willing to help even though they were about to close for the night. I also used this same location to replace the spare tire/rack that was stolen from my Expedition. Very helpful, and went over and above to help me get the parts I needed. Very good experience!!
5/ 5stars
by  
on March 1, 2015
They squeezed us in to fix a bad wheel bearing. Found me a part $34 cheaper than quoted! Keep up the good work.
5/ 5stars
by  
on February 27, 2015
I came in to get my tires looked at. The store was very busy but Justin still took the time to carefully explain to me what the situation was with my tires. I was very impressed with his knowledge and customer service. He was by far the best firestone employee I have ever interacted with.
5/ 5stars
by  
on February 27, 2015
Fast, friendly, and professional service. Easy to make an appointment; got me in right on time! Clean and bright waiting area.
5/ 5stars
by  
on February 26, 2015
I was looking for snow tires and we were expecting a snow storm the next day. After calling multiple locations to get quotes, Firestone in Mchenry was the cheapest. However, the tires were not in stock. I explained my situation to them. They made a few calls and found the tires at another store 20 miles away. They sent someone to pick them up and asked if I could come in later that evening for installation. They were very busy but squeezed my appointment in to get the tires installed. The Blizzak tires are a nigh and day difference over the stock tires I had. Bottom line, I received excellent customer service and complete satisfaction with the overall experience! They have earned my business and I will certainly recommend them to others.
5/ 5stars
by  
on February 26, 2015
I have taken my Lexus to Firestone on multiple occasions over the past 3-4 years for oil changes and tire rotations. The staff is very friendly and the service is efficient. I always wait for my car and appreciate the comfortable seating area and the fact that someone keeps me updated as to when my car will be finished.
5/ 5stars
by  
on February 5, 2015
I have always received good, quick, and quality service.
5/ 5stars
by  
on February 4, 2015
They always have been great in the McHenry Firestone!
5/ 5stars
by  
on January 24, 2015
I acquired a roofing nail in my brand new tire, the damage to the tire was almost at the edge of the tire it was not safe which was suggested by the rep, however he gave me an option what I wanted to do, but he did warn me that it would not be safe if I had decided to plug up the damage to my tire. Of course I requested to replace my tire with a new one. Very pleased that I went to Firestone, which my husband and I now even my son have been dealing with Firestone in McHenry.
5/ 5stars
by  
on January 24, 2015
The employees there treated right away and were professional!
3/ 5stars
by  
on January 24, 2015
Went to my 11;00 appointment for a simple oil change. After 30 minutes someone else in the waiting asked how their flat tire was going. I heard them tell him that an appointment came in so they had to switch to that oil change. Well they must have switched that person back to the flat tire because I was there for another 40 minutes! HMM I think Jiffy Lube will be fine next time! Too bad because we bring all our cars here for brakes,tires etc. Usually Greg the manager takes care of me, but he wasn't there that day. Maybe that was the problem.
4/ 5stars
by  
on January 23, 2015
The first time I went into this McHenry store the mechanic noticed the tires were put on backwards with the drive arrows pointing in the wrong drive direction , then he took all the tires off and put them on correctly without charge! That's what I call good honest Service!
5/ 5stars
by  
on January 23, 2015
Had an emergency tire rim issue, and they fit me into their busy schedule, and got it fixed for me, so I could safely travel back home to Chicago.
5/ 5stars
by  
on January 23, 2015
I needed an oil change and another place down the street turned their lights off early as I was about to pull in. I headed over to Firestone to see if they would change my oil even though it was about 2 minutes until they closed. They were more than willing and extremely friendly. I will definitely be going back for my regular maintenance!
5/ 5stars
by  
on January 23, 2015
Had Firestone Affinity Touring tires put on my 2012 Kia Sorento. Knowledgable staff and quality tires. Great price also.

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