Car Repairs And Tires At 1509 W Lane Rd From Your Machesney Park Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 1509 W Lane Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #758757 Managed by Peter Joos

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine tires, suspension, hoses, and more. Additionally, we're devoted to delivering the best quality service possible, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (815) 580-4287.

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Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 46 Reviews
5/ 5stars
by  
on December 3, 2018
Steve and Rick were a pleasure to work with. I brought in my own tires to have mounted and road force balanced. Not too many shops will road force balance your tires, but Steve and Rick were happy to get it done for me at a reasonable price. I will definitely be coming back to Firestone Machesney Park.
5/ 5stars
by  
on July 24, 2018
Excellent service always and great communication and pricing. I definitely trust I'm not being taken advantage of there and would never go to any other place than Firestone and Machesney Park location!!??
5/ 5stars
by  
on April 17, 2018
I had an issue with a coupon I had forgotten and in my other car for an oil change on a Sunday, and wasn't able to use that day I called Monday when I got back in town and asked if I could still use it and was told NO, but recieved a call back tues morning to resolve the issue. Pete was outstanding and understanding. I really appriciate that they understood my issue and will continue to use Firstone for all of our vehicles
5/ 5stars
by  
on March 25, 2018
4/ 5stars
by  
on October 24, 2017
5/ 5stars
by  
on August 23, 2017
We compared tire prices online and Firestone had the best deals. I reserved my tires online and made an online appt. I dropped my car off and picked it up when I had time. Great service and competitive pricing, what more could I ask for?
5/ 5stars
by  
on February 19, 2017
I have an Acura TL (2006) that needed TPMS diagnosis due to a warning light saying the tire pressure monitoring system was in error. Brought to Firestone complete auto care for repair. Technicians replaced TPMS sensor on wheel reporting the error but could not get system to relearn and the system still reported error. I was not charged for work performed which is excellent however I now have to bring vehicle in to Acura dealer to repair TPMS I was quite surprised the company that specializes in tires and tire placements could not repair the TPMS system on this vehicle. Their best technician available worked on the issue and I commend the efforts but still could not repair the vehicle
5/ 5stars
by  
on November 9, 2016
The sales reps at this location are always so friendly and knowledgeable. They are upfront about pricing before the work is done. They gave me the option of the Firestone Credit card, but didn't push it on me. It is one of the best credit cards I've gotten. The work is done correctly and in a timely manner. I would highly recommend Firestone!
5/ 5stars
by  
on November 3, 2016
If you are looking to have your vehicle serviced and appreciate great customer service, go see Roderick and Nick at the Machesney Park location. They will personalize your experience and you will leave there a happy customer. I was completely satisfied with my experience!
5/ 5stars
by  
on November 1, 2016
No matter where I am, I always come back to the Machesney Park location! I currently live in Rockford but it's worth the extra 20 minute drive out to 173. I usually make a reservation and they get me in and out in no time! The sales managers do a great job informing me of my options, but I never feel pressured to make any additional purchases. The waiting area is clean and comfortable, and the staff are friendly and professional. This location is definitely worth your drive in!
5/ 5stars
by  
on August 31, 2016
Very good
5/ 5stars
by  
on August 19, 2016
Prompt, Courteous and Friendly Service. Excellent Workmanship!! I Highly Recommend Firestone In Machesney Park, IL.
5/ 5stars
by  
on July 4, 2016
This place is wonderful!!! They saved me over $500. in repairs. I'm so happy to go to Firestone, again. They've never disappointed me.
5/ 5stars
by  
on April 6, 2016
Visiting from out of state and our cars passenger window would not roll up. I stopped in at this Firestone, at the recommendation of my father. Darrell the manager found a shorted wire during the courtesy check. Problem fixed no charge. Nice!!! Hard to find a good, honest mechanic even in our home town. Thanks Firestone! CW2 Stacy Stanfa U.S. ARMY (Ret)
5/ 5stars
by  
on March 15, 2016
Matt is amazing! He was very helpful and knowledgeable. He was more than happy to get me the pads I wanted from the RAM dealership and found me a place to unhook my large trailer. He got me in and out in no time and the tech did a fabulous kid. You need more people like Matt in all your stores. I drive for a living and will always use Firestone for my repairs.
3/ 5stars
by  
on March 13, 2016
Firestone has been good to me except for this past experience. I haven't contacted them to see if they are willing to work with and accommodate the problems that I am having. There's a part of me that doesn't want to go to them anymore because my initial quote doubled and the service seems to be short lived but historically speaking I've never really had a problem with them and had been a repeat customer.
5/ 5stars
by  
on December 15, 2015
I went to them last week with a coupon. A coupon I THOUGHT was for firestone, but it was for another auto service. But they price matched it, no questions asked!! Great customer service!
1/ 5stars
by  
on November 25, 2015
3 weeks later 3 broken wheel studs. Improper tightening of wheel studs caused 3 studs to break. I wondered what the vibration in my steering wheel was that was getting worse. Took it to another shop today and there were 3 broken studs inside the wheel cap. Not only did I pay for someone else to align the vehicle correctly after Darryl admitted all points were not in spec, now I am paying for something else to get fixed that they screwed up. Actually one of the points was in spec before it came and it was way out after they were done. Darryl said it would be fine and drive perfectly straight. It did not. Thanks again for taking so long and costing more than it should have. Never will I return.
1/ 5stars
by  
on November 23, 2015
I've been there three times for an issue with my brakes. After 1000 in repairs I'm still having the issue even though I've been told twice it was remedied. Thinking its time to go to another shop.
5/ 5stars
by  
on November 20, 2015
I was having front end problems that could have been potentially fatal. They listened, respected, and explained what needed to be done and executed what was promised. They put the safety of my family first and foremost. I highly recommend Firestone for all car needs!
2/ 5stars
by  
on November 4, 2015
Went for appointment to get 4 tires and alignment. They actually brought my car right in so I waited there. Took over 3 hours to complete. Tires should not take over an hour and alignment is usually 30-45 minutes. Apparently they had some cars for Enterprise they were "buttoning up" in the middle of mine. Two of there technicians seemed to be walking around and talking most of the time. One technician left with the guy at the front, in the middle of work be done, to go get energy drinks and cookies. The guy at the front kept calling me "brother" and "boss", not the most professional way to talk to people. After alignment steering wheel is not quite straight and it pulls to the right. They recommended new front struts, but they were changed 10,000 miles ago.
5/ 5stars
by  
on October 31, 2015
Used them a week ago for oil change and new tires.
4/ 5stars
by  
on October 30, 2015
they impressed me by turning all four rotors instead of replacing them on my Lexu, wwhich is a huge dollar savings.I had to take it back twice to get the squeak out, but they were determined to do the job right and they did. I also but for new Bridgestone tires. I just recently had my oil changed. I like the customer service and friendliness and I will continue to do my business there.
5/ 5stars
by  
on October 9, 2015
I was so happy that I did not have to wait long to have my tires installed. Great experience ❤️❤️
5/ 5stars
by  
on August 23, 2015
First time at this location and not my last!!!!!!!!
5/ 5stars
by  
on June 3, 2015
At 30 minutes before closing my tire repair was perfect an Steve was friendly and helpful! Thrilled with service
1/ 5stars
by  
on May 12, 2015
I left my vehicle on May1, 2015 for a check engine light, days later light goes back on. General Manager claimed the Tech fixed the problem but finding out after it was fixed that it wasn't ever done and then telling me that it needed a $800.00 part after saying the problem was fixed. I have tried most firestones in the Rockford area proven to be very dishonest finding out later that no care was given in my vehicle, also not being honest about the work that should have gotten done. I also noticed oil all over my interior areas of my vehicle. I left the second time very upset, trusting the "knew" Firestone at 1509 West Lane Road and the steel faced General Manager(Fitz Gerard V. Ramirez) whom was very uncaring and was taking up for his horrible technicians. I left the second time with nothing done and no trust in Firestone once again, check engine light never resolved. NO MORE FIRESTONE BEWARE!!!!!!
4/ 5stars
by  
on May 3, 2015
Any work I need done on my car is done at Firestone.
5/ 5stars
by  
on April 25, 2015
My tire purchase was a pleasure. The work done was thorough and timely.Thank you Firestone.
5/ 5stars
by  
on April 18, 2015
Came in for oil change. Got in right away. Great job!
5/ 5stars
by  
on March 9, 2015
Only service center where I didn't feel cheated when I left. very professional
5/ 5stars
by  
on March 1, 2015
I am very pleased to have chosen this location for my service needs.
5/ 5stars
by  
on February 28, 2015
I used them two weeks ago and i am very happy. They are professionals.
5/ 5stars
by  
on February 4, 2015
customer for a long time /very good service/honest/clean/knowledgeable
2/ 5stars
by  
on February 3, 2015
Went in for oil change, new wipers and to have light bulb installed. Also requested trailer wire be reattached. Was told wipers did not work and light was fine. No mention of trailer wire. Very disappointed!!! Showed them wipers worked fine so finally replaced them. Asked about reattachment and was told had to talk to manager who had stepped out two hours ago. Service representative was more interested in trying to get me to agree to other costly repair work than trying to reach manager.
5/ 5stars
by  
on February 3, 2015
I stopped in to the store to have a "burning smell" on my 2013 Subaru Outback checked. I explained that I have an extended warranty on my car through the dealership, but they could not get my car in. We would be driving the car from Illinois to Texas in a few days. It was later in the evening and I fully expected to be turned away. Instead, Steven, told me to have a seat and they would check it as soon as they could. Within a half hour, a service technician named Tom, came up to ask me more questions on the burning smell. He soon located the problem, a leak at the base of the oil dip stick. Tom cleaned it off and sealed it with some silicone for our trip. I went up to pay and Matt the store manager told me "No Charge" and wished my family a safe trip! I have purchased tires and brakes from the store before, but I assure you, they now have a customer for life. I would recommend this store to anyone! -Jim Rocuskie
5/ 5stars
by  
on February 2, 2015
AWESOME CUSTOMER SERVICE GIVEN TO THE CUSTOMERS AND A VERY FRIENDLY ATMOSPHERE
4/ 5stars
by  
on January 25, 2015
A bit on the higher side for price. Many of the other local spots are cheaper
5/ 5stars
by  
on January 25, 2015
I got such great service from everyone here! They were incredibly helpful and made me feel alot more comfortable about buying my new car! I will definitely be returning, as well as recommending them to anyone in need of service
5/ 5stars
by  
on January 24, 2015
Took time to give me options, very professional and honest
5/ 5stars
by  
on January 24, 2015
We came to make an appointment for an oil change. Steve said if we wanted to come back in an hour we could get the job done today. Our one hour turned into four hours. Steve pointed out several issues that we agreed needed to be taken care of. We were fortunate that we were able to have the work done that day.Steve explained and showed us what needed to be done, to our satisfaction. He was very personable and attentive. We will continue to use Firestone Complete Auto Care and will tell our friends and family.
5/ 5stars
by  
on January 24, 2015
they have done a very good job every time I have there
5/ 5stars
by  
on January 23, 2015
In & Out everytime. Employees are always professional, very polite and thorough.
5/ 5stars
by  
on January 23, 2015
Every time I've had work done there the staff was very friendly and communicated things very well. Especially Arron, he's great!
5/ 5stars
by  
on January 22, 2015
The staff is knowledgeable and friendly. They walked me through the parts on my van that were problematic and explained how those parts were affecting it's performance. The work was done in a timely manner and I am very happy with how well it rides now. The waiting area is clean, well kept, and even had toys (thank goodness because I had the kids with me!) I am very pleased with this location and will definitely be going back when either of our vehicles need maintenance.
5/ 5stars
by  
on January 22, 2015
The staff is friendly and very informative. I have taken all my vehicles here for service.

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