Firestone Complete Auto Care: Your Source For Tires And Repairs At 489 S Rand Rd In Lake Zurich

Come in to your nearest Firestone Complete Auto Care at 489 S Rand Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #9407 Managed by Christopher Zapfe

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, steering, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

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Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 51 Reviews
5/ 5stars
by  
on February 2, 2019
No appointment but took me right away even though they had a full garage. I’ve been buying tires from this location for 15 years. Everyone is respectful and efficient. They advise on Need not on Profit. Trustworthy and Affordable.
1/ 5stars
by  
on October 21, 2018
Staff was not customer focused and resulted in me having to contact the District Manager twice.
Responded on November 25, 2018
Hello, Eric. We do apologize to hear you have had a negative experience when bringing your vehicle in for services. We truly value you as a customer and would like to ensure your concerns are addressed accordingly with management. Would you mind sending us an email to socialcare@bfrc.com with some further details? We would need your best contact number, current address, invoice number, and a link to the review. Once we have this information, we will be able to escalate accordingly. Thank you for contacting Firestone. We look forward to hearing from you soon. ^Morgan
Firestone Complete Auto Care - Lake Zurich Management
5/ 5stars
by  
on August 22, 2018
Great price extremely fast service.
1/ 5stars
by  
on August 21, 2018
Had an appointment for a wheel alignment. Was quoted 1-3 hours for completion. Never was completed (or even started) after 6-hours. We were asked to leave the vehicle there for another day. Cancelled the service and will never visit this store again!
1/ 5stars
by  
on July 8, 2018
My air still not working aftrer paying $175, now i have to go back on a day im busy
5/ 5stars
by  
on April 23, 2018
Manager Kevin Murphy and his staff are great! They always do their best to get you in and out as quickly as possible while getting your car serviced completely at a fair price. Best Firestone store in the NW suburbs!
4/ 5stars
by  
on October 22, 2017
Estimate did not meet my expectations.
1/ 5stars
by  
on October 18, 2017
Filled out the survey after visiting the store on Friday 10/13. Received a call from store manager Kevin and tried to return the call but after ringing a dozen times, the call was disconnected. I called back today and was told today is Kevin's day off and to try back tomorrow.
5/ 5stars
by  
on October 2, 2017
On 10-1-17 on a Sunday morning when I brought my car into this location, I was amazed by the professionalism and courtesy extended to me. Robert was a Stellar Experienced Service Representative who really cared about my problem and was detailed, experienced, knowledgeable and concerned about my problem. He was my "go to" person who did it all so that when I left I was thoroughly surprised by the quality of service I received at this location.
5/ 5stars
by  
on June 13, 2017
First class experience every time I visit the Lake Zurich store for service! Fast, knowledgeable, and always excellent customer service!
5/ 5stars
by  
on November 29, 2016
I would like to apologize for my error in my rating to your service center. I realized when I was taking a shower- that I had also gotten a tire roation- and that I was not mislead with my service. So I would like to change my rating and would like to "star" the service manager and technician for their service as I have done many times in the past. I went to the original page to resubmit my survey, but was unable to. So I hope you accept my sincere apologies for underestimating your service. I have no one to blame but myself for not being through. So please pass this on to corporate so they know you are not remiss in your services. Once again, I apologize for my error.
5/ 5stars
by  
on October 25, 2016
I have driven about 20 miles to go there, but it’s really worth full. A wonderful service, and the manager, Emerson Iliazi, is very nice and knowledgeable person and helped me to find the right tire and gave me very good discount for my Lincoln, MKS. Above all, a wonderful service and courtesy.
5/ 5stars
by  
on June 10, 2016
Adam, the technician is very knowledgeable and is patient when explaining to him what I heard. He took his time, looked at my vehicle and was able to diagnose and repair it in a very timely fashion. Store Manger is awesome. If you go in, I would ask for Kirk, he is very knowledgeable, he has amazing customer service skills, he is more than willing to work with you, helps you understand where they come from in how they are looking at what needs to be repaired. He went above and beyond and took the time to fix the issues I had with my vehicle. I would go back and have either of them look at my vehicles and trust what they are saying in the process.
5/ 5stars
by  
on April 9, 2016
Fast oil change. I mentioned the online coupon and he applied it. He efficiently updated my address and car information on file, no one has previously bothered to. He quoted me on new tires but was not pushy. Informed me they do price match and to let him know if he could be of any help with anything.
5/ 5stars
by  
on December 23, 2015
Another tire store couldn't fix our tire balancing issue after multiple visits. Brought it to Kevin and he was able to diagnose the issue, 3 out of 4 tires were out of balance. He personally took care of our vehicle and got us back on the road with a much smoother ride, thanks!
5/ 5stars
by  
on December 13, 2015
I used them a week ago for new tires and oil change, Taras the sales representative was very informative and able to find what I was looking for.
4/ 5stars
by  
on November 15, 2015
i used them a week ago and the service was awesome...
5/ 5stars
by  
on November 6, 2015
I've been happy with Firestone for all my car needs.
5/ 5stars
by  
on November 2, 2015
We went up to Lake Zurich on Oct 24th to celebrate a birthday and on our way home to Schaumburg my daughters car broke a sway bar link at 9pm. We decided not to drive it home and left it in Lake Zurich. Sunday morning 8am I was on the phone with your man Kevin and told him my situation. He told me that it was driveable so I brought it there and he said he would have an answer about the repair in about a half hour so my wife and I went to have breakfast as we waited and 20 minutes later he called and said that because the parts dealers weren't open that early he said it would take about 2 hours to get the parts and do the repair. I told him I was going back to Schaumburg (20 miles away) and be back later in the day. We had just finished breakfast and was 3 miles away from your shop when he called back and said the parts came earlier than he expected and the car would be ready in 15 minutes. He saved me so much time and mileage that I couldn't thank him enough. Excellent customer service.
5/ 5stars
by  
on October 12, 2015
Les was my service manager and he made it a much better experience compared to others
5/ 5stars
by  
on September 20, 2015
They have fixed two issues on my car in the last time two weeks. They were helpful, respectful of my time and respectful of my finances. I will recommend them to everyone I know!
5/ 5stars
by  
on September 14, 2015
I had called earlier in the day to see if I might be able to bring my car in to have someone look at my tires, the man who answered was very helpful and said I could come by anytime. I went there to find out if an indentation in my tire was normal or if I may need new tires. I was happily greeted by an employee who opened the door for me, which when carrying a baby is greatly appreciated. The gentleman who helped me got a technician to immediately look at it and verified that it was normal and nothing to worry about. This was a huge relief and great news! They easily could have lied to me and told me that I needed a new one, but they were honest and because of that they will have our business next time we do need tires. THANK YOU
5/ 5stars
by  
on August 6, 2015
I came in at 5:00 and needed new brakes. The shop stayed open late in order to complete the job since I didn't have a ride home. The new brakes work great. Thanks to the team and especially to the manager Larry!
5/ 5stars
by  
on June 27, 2015
Went in a week ago. Very fast and very friendly. Would use again.
5/ 5stars
by  
on June 20, 2015
After receiving a coupon in the mailI, I went to the Lake Zurich Firestone for the first time. Had the oil changed on my car. Great service all around. Friendly and professional staff.
5/ 5stars
by  
on June 6, 2015
We are so happy to have found an honest and reputable auto shop. Everyone is extremely friendly and provide excellent customer service. The work done is always very reliable and at an affordable price.
5/ 5stars
by  
on May 28, 2015
The sales person was wonderful! He listened to my needs, gave great suggestions, and was friendly and thorough in explaining my car check-up to me. I was able to speak with the mechanic who was very nice in eleviating some of my worries, if I wasn't able to do the repairs that day. It turned out I was able to get them done that day, after being approved for Firestone credit. I've been driving the car a couple days and everything seems to be in order! I'm very glad I decided to go to Firestone and look forward to future visits with them.
5/ 5stars
by  
on May 27, 2015
Needed tires really bad.!!They got me in the same evening,explained everything even the technical parts on the tire,Also the manager was very helpful in all aspects!!will be back in the future to do other things for my vehicle.
5/ 5stars
by  
on May 21, 2015
It was refreshing to get good service at a reasonable price.
2/ 5stars
by  
on May 13, 2015
I received an oil change. Although the manufacture RECCOMENDS synthetic oil, I should have the choice, but they put in synthetic without my approval, but continued to try selling me a Lifetime Alignment Service. They were calling me for that, but neglected to ask me about the oil until I went to pay the bill. Does Firestone treat all senior citizens with disabilities like that?
1/ 5stars
by  
on May 6, 2015
I WAS TRULY SOLD ON YOUR BUSINESS EVEN AFTER LAST TIME TOOK LONGER THAN EXPECTED BUT AFTER WAITING THAT LONG TO GET MY CAR I WILL NEVER USE YOUR SERVICE AGAIN!
5/ 5stars
by  
on May 3, 2015
Came in with my tail light out and it was repair immediately. Very friendly to my grandchild while waiting.
5/ 5stars
by  
on April 22, 2015
I'm very happy with the service & great people to work with. They were very helpful in what I needed
5/ 5stars
by  
on April 17, 2015
Carlos and Larry were extremely great to work with. Even though this was my first visit to their location, they made me feel like family.
4/ 5stars
by  
on April 13, 2015
Great place. It would be nice to get in as soon as your appt starts instead of having to wait.
2/ 5stars
by  
on March 1, 2015
My last visit to Firestone was disappointing. I had dropped my car off on a Wednesday and didn't get it back until Friday after many phone calls. When I dropped my car off I knew that they wouldn't get to it until the end of the day. When 6:00 p.m. rolled around I called to get a status report and was told they hadn't even looked at it yet. I called mid-day on Thursday and they still hadn't looked at it. Finally, Friday morning I called and I was told the work that needed to be done could not be completed by Firestone. I would need to take my car to the dealer. After 2 1/2 days of not having vehicle they tell me they can't even do the work and then they charged me for just looking at the car. They only work the was done on my car was a light bulb replacement! Firestone needs serious training in customer service and being diligent about keeping their customers informed on the status of their cars and repairs. If there are types of work that can't be completed, you should be told ahead of time and given the option to have them look at the car or not.
5/ 5stars
by  
on February 26, 2015
I have never been disappointed in the service I have received at this location. they are always very professional and upfront, and they don't try to talk you into any unnecessary repairs as do some other places
1/ 5stars
by  
on February 12, 2015
I had a repair done on my car, then redone, by this location, and it was not right either time. It was returned to me with the check engine light still on after I had rented a car on two separate occasions and given this shop three days to get it right. I would not trust them with any vehicle for an engine repair in the future and will not even go back to this location for warranty work on my tires. Also, a technician tried to tell me a "suggested" repair was required for my car.
5/ 5stars
by  
on February 11, 2015
They really listened to my problem and did everything possible to fix my car.
5/ 5stars
by  
on February 4, 2015
quick and efficient. I highly recommend them. You won't be sorry
2/ 5stars
by  
on February 2, 2015
Since there has been a change in management, the service has fallen off. I'm going elsewhere.
5/ 5stars
by  
on February 2, 2015
Diagnosed problem and fixed it quickly. Cost was high.
5/ 5stars
by  
on January 27, 2015
Friendly fast service, free wifi, and quality work.
5/ 5stars
by  
on January 26, 2015
very polite and quick service,,,,,,,,,,,,,,,,,,,,,,,
5/ 5stars
by  
on January 26, 2015
We have all of our fleet of vehicles serviced here in LZ and it is because we get consistently good work and advice. They ALWAYS do right by me and my family.
1/ 5stars
by  
on January 25, 2015
3rd time in 2 years work not done as scheduled. This time scheduled for alignment and flat repair. Longtime customer (no longer) and tire had to be repaired today. Brought it to a competitor who completed work in 1/2 hour. Firestone lack of service is beyond unacceptable. Made appointment for 2 on Sunday on Saturday at 8:30. Twice Firestone has had my car all day and not done scheduled work.
3/ 5stars
by  
on January 25, 2015
Went in for an oil change and got my car back 4 hours later.
5/ 5stars
by  
on January 24, 2015
I was in on 12/5/14 and had another good experience.
5/ 5stars
by  
on January 24, 2015
So far so good! Each time I have used Lake Zurich Firestone the service I have received has been as requested and as explained. No pushy sales people trying to "sell" more service than necessary. I will continue to use them as my experience with this team of technicians is much better than the "Brand Garage" I actually purchased my Subaru from in the first place.
5/ 5stars
by  
on January 23, 2015
I used Lake Zurich Firestone on 1/9/15. I had to wait very long time as I did not have any family members at home. Tim helped me to come back and wait at home by giving me a ride. It was so nice. Thank you Tim !
5/ 5stars
by  
on January 23, 2015
Will use them again and again. Always good service with no extra charges

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