Firestone Complete Auto Care: Your Source For Tires And Repairs At 2255 W Algonquin Rd In Lake In The Hills

Ready to come in to your local Firestone Complete Auto Care on 2255 W Algonquin Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2255 W Algonquin Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #595667 Managed by Tim Purcell

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll inspect fluid levels, wipers, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, at unbeatable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (224) 623-0151.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.7 of 5) - 44 Reviews
    5/ 5stars
    by  
    on August 31, 2018
    Great experience with friendly staff, I will only shop at this location going forward.
    5/ 5stars
    by  
    on March 8, 2018
    One thing you can always count on here is trustworthy honest advice, quick repairs and value for the dollar with a warranty on repair and parts. Always premium assistance from Don, Tim and the entire team at this location. Thanks to George for calling and keeping me informed. Thanks to Mark for his service work. No one else services my car and no one could be better than the team at this location.
    5/ 5stars
    by  
    on February 21, 2018
    Outstanding service and honesty every time
    4/ 5stars
    by  
    on February 5, 2018
    The people were very helpful & got the job done quickly and efficiently.
    5/ 5stars
    by  
    on February 3, 2018
    Here's the text of a 5-star online review I did on Yelp, >>After returning home from dinner with the family on January 3rd, I noticed an audible hissing sound coming from the right-rear tire. I removed the wheel and noticed an object in the tread. I loaded it into my other car, and immediately drove to Firestone, arriving at 6:50pm. I noticed their posted hours of operation showing they close at 7pm. Service Advisor 'Don' cheerfully told me not to worry about the closing time and had Technician 'Matt' check it out. The foreign object turned out to be part of a 'vape pen' that my wife ran over (darn Millennials). They had me in and out with a new tire in around 20-minutes. They went above and beyond, providing me with peace of mind, as my wife was about to go on an 800-mile road trip to take our son back to college. I've also been taking my company car there for 5-6 years and they've always been courteous, professional and honest. I highly recommend these guys!
    5/ 5stars
    by  
    on February 1, 2018
    Excellent service, clean facility, friendly workers, did not have to wait, honored by appointment time. I trust them to be honest and not take advantage of me.
    5/ 5stars
    by  
    on August 9, 2017
    I have had every car serviced at this location since moving to Lake in the Hills in 2008. Its not hard to realize why I keep coming back. Its timely repairs performed by professional diligent technicians like Leif and the service advisor like Don & Bryan, who listens to your needs even if I don't always know what I'm talking about. This shop is a "family oriented shop" to me. I walk in the door and immediately addressed by name. Service is impeccable and friendships built around the counter are some of the best experiences. Now every now and then when I come in with what I think is a tire problem Don might jokingly say, Frank what have you done to the tire now. Yeah my Firestone tires keep me rolling and if I suspect something I'll be there to accept his hand but he takes care of whatever it is. Tim the manager has a top notch crew and as long as the service continues I'll be coming back all the time. You find service above par and you keep coming back.
    5/ 5stars
    by  
    on March 29, 2017
    very easy the process, very patiently sales persons.
    5/ 5stars
    by  
    on February 20, 2017
    This is my second time getting service at this location. It was an emergency, and Tim got me scheduled in right away. It's NEVER fun when your car needs extensive repairs, but the Service Manager, George, helped me with competitive estimate and a financing option that worked for me. He also kept me informed every step of the way, and stayed open AFTER HOURS to complete the repairs, so I could bring my car home that same day. These guys are straight-shooters, and I don't give my vote of confidence easily. Thanks!
    5/ 5stars
    by  
    on August 19, 2016
    These guys handle things as well as you should expect any such shop, and they are always professional and courteous. I keep my business there unless I'm away from the area.
    2/ 5stars
    by  
    on July 5, 2016
    Great mechanic work, but HORRIFIC customer service! I would suggest NOT using this exact Firestone center. Go somewhere else since there are so many around and close.
    5/ 5stars
    by  
    on April 6, 2016
    They took the time to explain the reasons behind the problems, and tried to save me money.
    5/ 5stars
    by  
    on December 16, 2015
    Very happy with their service. Called around and they were the best price. Tire had to be ordered, we dropped off the tire on Saturday and the new one was mounted balanced and ready for pick up Monday morning. Very pleased with this facility.
    5/ 5stars
    by  
    on December 5, 2015
    They've repaired my tire and did it in a very timely manner and the best part was they get it at no charge.
    5/ 5stars
    by  
    on November 14, 2015
    I have 3 cars & use this Firestone location , all the time .. George behind the counter is the best, always takes care of me ..
    5/ 5stars
    by  
    on October 30, 2015
    Took my F-250 there for brakes last week and they did a great job!
    5/ 5stars
    by  
    on September 21, 2015
    Very happy would go back if need to hopefully not happy with service
    5/ 5stars
    by  
    on August 28, 2015
    I have been to this firestone since I moved here 2 years. Every experience has been top notch. Great explanations timely completions, and excellent communication on the repairs.
    4/ 5stars
    by  
    on August 7, 2015
    I appreciated the prompt and thorough completion of my tire rotation and oil change. They even remembered to reset my maintenance indicator light. Thank you Firestone.
    5/ 5stars
    by  
    on August 6, 2015
    I took my car in for an oil change and asked them to change the engine and cabin air filters as well. When I came back to pick up the car they told me that the cabin air filter was still very clean, so they did not replace it. It is nice to know that I can trust them not to do unnecessary work just to make a bit more money. I appreciate the great quality work and the honesty!
    5/ 5stars
    by  
    on July 15, 2015
    I had a complicated issue with my brakes. My tech went out of his way to ensure that I was completely satisfied. They showed me the issues and rectified it prior to my long road journey. Kudos to these guys. They even told me about a potential problem down the road, and weren't pushy about selling it to me.
    5/ 5stars
    by  
    on June 5, 2015
    I went in for an oil change, and they were accurate on time estimation. I appreciated when they updated me that it would be 10 minutes longer than initially thought. They also did a quick check of the rest of the car and told me the license plate lift was out, but didn't force me to pay for the aerivice to change it.
    5/ 5stars
    by  
    on May 28, 2015
    Took my car in and they did my oil change super fast! I told them it needed to be quick bc I was going out of town and they accommodated me so nicely!
    5/ 5stars
    by  
    on May 23, 2015
    I have been to Firestone two or three times now. I have been extremely satisfied with the service and the employees.
    5/ 5stars
    by  
    on May 16, 2015
    I have taken my vehicle to the Firestone in Lake in the Hills for new struts, alignment, wheel balancing, brakes, and now A/C repairs. They have done a great job keeping my '04 Lancer in perfect working order. The staff is very friendly and patient with people who don't know everything about how cars work. I have even recommended my in-laws take their car here and they were treated with the same great service that I was. Firestone has definitely found a new loyal customer.
    5/ 5stars
    by  
    on April 27, 2015
    I always take my car to Firestone. Always curtious, knowledgeable and I completely trust that they will give me quality service without trying to gouge me. They tell it to me straight. It is so great the they are open on Sunday's .
    5/ 5stars
    by  
    on March 6, 2015
    Great service, good prices. kept me informed. Went out of their way to help.
    5/ 5stars
    by  
    on February 26, 2015
    We tried this location for oil changes a few months ago and now we don't go anywhere else! They are always very friendly and never pushy.
    5/ 5stars
    by  
    on February 26, 2015
    The guys over at Firestone have always done a nice job for me and my family.
    5/ 5stars
    by  
    on February 12, 2015
    Have been going there for both of my cars for years, never had a problem. They are always helpful, friendly and professional. Quality service. Good value. Trustworthy.
    5/ 5stars
    by  
    on February 6, 2015
    I was taking my car to the dealer for repairs. Started using Firestone about 3 years ago. Am totally satified with their work, hours and cost. Have remained a faithful customer!
    5/ 5stars
    by  
    on February 2, 2015
    I went in to make an appointment and it turned out they were able to get me in at that moment. Also during a routine inspection they noticed other things that need attention. not only did they find these things but also mentioned which ones need to be fixed right away and what could wait a little longer.
    5/ 5stars
    by  
    on February 2, 2015
    LITH Firestone was recommended to me for good, honest service and I have since recommended them to others. They don't try to sell me on unneeded services, which I've found is done at other places. They make suggestions that I can appreciate.
    5/ 5stars
    by  
    on February 2, 2015
    Always have had a great experience at my lake in the hills Firestone
    1/ 5stars
    by  
    on January 27, 2015
    I am all about hard work and fire stone is far from that. I went in for an oil change and was told they would try to fit me in. There was barely any one there. They made me feel like they really didn't want the business. They then made my boyfriend come back 7 hours later for an appointment spot they made him because they didn't have time to fit him in too .. Which we just didn't show up to since they really didn't care about our business.
    2/ 5stars
    by  
    on January 26, 2015
    I have been fairly happy with Firestone the guys seem nice that work there. But last time I was almost overcharged for a headlight by over $100. I also had an oil change and a week later my husband realized they didn't even fill my coolant. I do feel they over charge. If you call around they are more expensive then most places in the area. I asked to check battery and they never even mentioned anything about it when I picked car up.
    5/ 5stars
    by  
    on January 26, 2015
    They look out for my interests by taking good care of my cars so that I can keep them running for a long time. Both of my cars have more than 200,000 miles on them.
    5/ 5stars
    by  
    on January 25, 2015
    I took my car in for an oil change and to check out a noise I heard recently while driving. George called once the diagnosis was done. He communicated the findings clearly to me and advised as to what I should do. Once it was decided to go ahead with the work George told me it would be done by the end of that day. He was right. George went above and beyond throughout the process and I couldn't have been happier. I recommend this place to everyone I know.
    5/ 5stars
    by  
    on January 25, 2015
    I had a problem with my car and it needed service several times for the same issue. Firestone was able to fix the problem even though it took a couple of trips to the shop. I am so thankful for their great service.
    5/ 5stars
    by  
    on January 24, 2015
    I do all my car service for all my cars at this location
    5/ 5stars
    by  
    on January 23, 2015
    My car failed its emissions test and needed a lot of work. The guys there fixed everything important to help pass the test, and kept a note on my account of other things that needed to be worked on in the future.
    5/ 5stars
    by  
    on January 23, 2015
    This is the only car repair service that I use. They're honest and reliable. They do good work. They're quick to go over any explanations in more detail. The staff is great. Tim is always really helpful. Highly recommended.
    5/ 5stars
    by  
    on January 23, 2015
    I have used Firestone for years after leaving a long time different location that never seemed to advocate for me and my car and just looked for a payoff. Firestone is nothing but honest, loyal, and realistic with their approach. I have never felt that they try to upsell anything or push unneeded repairs. Their customer service is beyond excellent and they are on time and efficient. Thank you for making me believe that car maintenance can be a doable exerpience and not dreaded.
    5/ 5stars
    by  
    on January 22, 2015
    Up Front, Quick Service, and reliable... Purchased 5 tires and have other service done as well.

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