Firestone Complete Auto Care: Your Source For Tires And Repairs At 2521 Plainfield Rd In Joliet

Welcome to Firestone Complete Auto Care at 2521 Plainfield Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2521 Plainfield Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #311486 Managed by Cesar Fernandez

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll examine lights, wipers, the battery, and more. Plus, we're committed to giving you the best service possible, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (815) 676-0853.

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Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 29 Reviews
5/ 5stars
by  
on November 25, 2018
Had all 4 tires replaced within an hour.
5/ 5stars
by  
on October 6, 2018
Jim was very understanding and knowledgeable about my most recent auto breakdown. He offered a tow at very reasonable rates. He appointed the correct technician for my particular problem. He exchanged my battery at a near-by autozone because it was still under warranty a cost savings to me. They had to dis-connect the air conditioner lines losing the free-ont to remove my alternator that was bad, they re-charged the system at no charge which was not part of the original estimate. Jim provided separate invoices making it easier to identify the tow charges from the mechanical charges which made it easier to submit to my auto insurance for re-imbursement for the tow. I had the battery installed a particular way in its case so it would not move around when you drive and the technician installed the new battery exactly as I had it telling me he was attentive to details. Thank-you Jim and techs of Joliet Firestone for helping me get every penny out of my old car. Jim also offered to give up his lunch break to drive me home .
5/ 5stars
by  
on September 20, 2018
I love Firestone, but I really love the Plainfield Road location near the Joliet Mall. The staff is always so informative and honest. They're friendly and really considerate of my time. I appreciate these guys!!!!
5/ 5stars
on September 11, 2018
Such great hours and open Sunday! Efficient, helpful, honest and asks if I have a coupon, if not applied what is available!
5/ 5stars
by  
on August 28, 2018
Great place!!! Manny is very helpful in answering all my questions and getting the job done quickly.
5/ 5stars
by  
on August 10, 2018
Professional, attentive and fast... Excellent customer service and great work. Thanks!
5/ 5stars
by  
on May 7, 2018
Always helpful and nice very time I've been there. Excellent customer service from the whole crew at this location...
5/ 5stars
by  
on January 21, 2018
The service at this location is exceptional, and the technicians and sales manager are friendly and professional. I can't say enough good things about these guys.
5/ 5stars
by  
on October 25, 2017
Great job and would come back anytime
5/ 5stars
by  
on October 25, 2017
5/ 5stars
by  
on September 30, 2017
Customer experience overall was great, you feel very welcome the minute you walk in the store.
5/ 5stars
by  
on June 16, 2017
I've had nothing but excellent service from this location. They have been efficient on time, courteous, and very easy to work with
3/ 5stars
by  
on December 17, 2016
Overall it was okay. However, it didn't start out very well with the mechanic that was installing my new battery. He asked me what one of the wire's was for and I told him that he was the mechanic, not me. I had no idea what it was for. I just knew that it was in my car when I bought it. Then, the man that I first spoke with didn't ask me if I would like to buy a battery that had a better warranty. I didn't know until after I got home and was reading my paper work that I could have purchased one with a longer warranty period. Plus, this same man gave me a price that seemed kind of high. As it turned out a different man came in to ring me up and my daughter said to him that the price seemed high. So this man looked over the receipt and found an error of close to $40. His name is Manny Flores and he seemed to be the only one there that knew what he was doing. I Thanked him and he gave me his card. That is how I knew his name. So it all worked out okay.
5/ 5stars
by  
on October 22, 2015
Before arriving at this Firestone, I had been to 3 different shops with 3 different WRONG and dishonest analysis of my vehicle. From the time I step in the door, the Service Advisor Manny was courtesy, genuine and honest. The technician look over my vehicle for over an hour and gave me what you recommended would fix my concern but clearly stated it wasn't necessary. This is my shop from now on!
5/ 5stars
by  
on September 13, 2015
Made room to get me in same day. Did an awesome job!
5/ 5stars
by  
on September 9, 2015
The service was fast priced, right, and cordial. I will visit this location again.
5/ 5stars
by  
on September 7, 2015
Repaired my left front axil and a bearing. Car runs as if it were new.
5/ 5stars
by  
on August 6, 2015
I had Firestone put new tires on my truck & align the front end. My truck rides better than ever. I will be back again, thanks guys. A+++++
5/ 5stars
by  
on June 18, 2015
I went after being recommended to them by my mechanic who does not do wheel alignments. The staff was very nice and they were able to fit me in with very short notice. Glad I purchased the lifetime alignment package which can be done at any location throughout the US.
5/ 5stars
by  
on May 20, 2015
Efficient and fast be back for all my service,Mike moves quick and efficient.
5/ 5stars
by  
on May 11, 2015
It was 7:30 AM on a Saturday morning and I was 4 hours from home. I was in Joliet to watch my son's spring football game. My car started acting up and it was obvious that I was not going to make it home. I was about to pull to the side of the road to call for a tow, but I noticed that the Firestone in Joliet was open. I went in with my emergency and they took care of me right away. In a little over an hour I was out the door with a car running great! I am so grateful for the Firestone in Joliet. Great people, very friendly and job well done!
5/ 5stars
by  
on March 10, 2015
Good service, quick and knowledgeable staff. Didn't have to wait too long
1/ 5stars
by  
on February 26, 2015
My wife went in to get a basic oil change on our fiesta and they told her it needed the premium oil in the car. She said no. They then tried telling her it would void the warranty if she did not get the $ 80 oil package. There is nothing worse than a place thinking women don't know jack about the car care. When she got the car back they could not get the oil light off so she did it for them.
4/ 5stars
by  
on February 3, 2015
I went to the service shop to inquire about a repair. The manager of the shop and his technicians made me feel very comfortable with helping me diagnose my car. I would recommend those employees to anyone needing work regarding their Firestone products.
1/ 5stars
by  
on February 3, 2015
I was at Joliet store few months ago, not only that I'm not impressed, but they didn't follow instructions as what I need it To me they are in a rush to get you out of the garage and that's it they don't care about customer
5/ 5stars
by  
on January 29, 2015
I always go to this location and Tim and his crew are the best team. They are always friendly and I truely trust their opinion when it comes to my car's repairs. Tom is an exceptional manager from each and every experience I've had when stepping into the Joliet location.
5/ 5stars
by  
on January 28, 2015
I have a great experience every time I walk through the door at this Firestone location. Everyone is friendly, helpful and knowledgable.
5/ 5stars
by  
on January 24, 2015
I continue to have my 2 cars serviced at Firestone because of the excellent staff and crew. Everyone I have had dealings with have been very professional and friendly. Very knowledgeable and helpful.
1/ 5stars
by  
on January 24, 2015
I was towed here because I lost my serpentine belt while on I-55 and this was the closest place to do repairs. "New" belt and two new pulleys and I'm at excessive charges + in the hole. Felt like I was being taken advantage of. By the way, now my truck squeaks from the work and or parts they installed. Overpriced and poor work.

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