Firestone Complete Auto Care: Your Source For Tires And Repairs At 801 Barrington Rd In Hoffman Estates

Come in to your nearest Firestone Complete Auto Care at 801 Barrington Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #26484 Managed by Jose Flores

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect lights, headlights, hoses, and more. Additionally, our team believes in offering the most consistent service on the market, all at great prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 45 Reviews
1/ 5stars
by  
on May 25, 2018
5/ 5stars
by  
on April 21, 2018
Jose is great listens, welcomes and updates and completes work in a timely friendly manner.
5/ 5stars
by  
on January 27, 2018
Listened, responded quickly and fixed it just right
5/ 5stars
by  
on January 21, 2018
I drive from Fox Lake to the Hoffman Location on Barrington RD Because this Location has the best service and team.
5/ 5stars
by  
on November 21, 2017
Jose is by far the best manager of any firestone location. I will not take my care anywhere else. He goes above and beyond each and every time no matter if my car has big or small issues. He values my time and my car. Hands down amazing service.
5/ 5stars
by  
on October 15, 2017
Always honest about everything and very respectful of my time.
5/ 5stars
by  
on October 1, 2017
Been to this location several times, and they impress me every visit. Staff is efficient, thorough, and go the extra mile for customers.
5/ 5stars
by  
on September 25, 2017
I've been coming to the Hoffman Estates, IL location exclusively for all of the work on my vehicle for the last couple of years. For this particular visit, I needed to replace a tire that I had unfortunately replaced not too long ago. I received a phone call during inspection and was notified that the tire to be replaced did not seem to come from Firestone, as it was a brand that was not carried. I knew this could not have been the case, because as previously noted, I had been coming to this specific location for all of my vehicle service. Fabiola, who I have had the pleasure of working with nearly every visit had vouched for the fact that she knows I often visit, and ensured me that she would do what she could to assist me. I'm not sure what may have potentially happened during my previous visit, but it would be extremely upsetting to have to pay full price for a new tire that was under warranty -- such that I would surely think twice about returning to this location, or Firestone in general. Fortunately, Fabiola's fantastic customer service came through, delivering what I have come to expect time and time again. It is team members like her that ensure customers remain loyal and keep business thriving.
5/ 5stars
by  
on September 5, 2017
Scott is the best! After a horrible experience at another location (1050 N. Roselle) I looked up reviews for another Firestone location because my tires were recently purchased. This location got great reviews so I decided to give it a try. Scott was friendly, polite, thorough and honest while educating me on the problems in my vehicle. He called consistently to provide updates on my vehicle and made sure it worked with my schedule. He even went above and beyond and apologized for my experience at the other location. Shops tend to have a bad stigma about dishonest technicians and less than subpar experiences. Scott made me regain faith in a trustworthy technician and amazing customer service. I then spent the rest of the day calling all of my family members and friends to go to Scott. I truly hope Firestone recognizes such an exemplary employee!!!
5/ 5stars
by  
on August 31, 2017
The store was great. Katie helped me out and explained everything to me she did a great job.
5/ 5stars
by  
on July 27, 2017
Jose is an absolute asset to your organization. Not only did he make me feel like I was a part of the Firestone "family", he promptly took ownership of my tire issue and got things done - ahead of schedule. He is a perfect example of the leader and he should be recognized as such. I will not go to any other Firestone store for maintenance on my cars. I will not deal with anyone but Jose. His professionalism, knowledge, and training is outstanding and he is an excellent example of what management should stand for. Thank you again for making my experience less painful.
5/ 5stars
by  
on December 8, 2016
I always have a pleasant experience with this Firestone. I keep going back to get my service, & Alignment done. They also proactively recommend the needed services on my car to avoid any failures. Great Customer Service_especially Jose!! very friendly staff
5/ 5stars
by  
on November 22, 2016
Jose is a great manager and treats me like a friend. He is very professional and i can tell he cares about every customer . I have sevt my four children to Firestone for all thier car care and know the will be treated fairly and honestly
5/ 5stars
by  
on October 6, 2016
Excellent service, quick, and reliable. I would like to recognize the Service Advisors. Two of them speak Spanish, and really helped me to choose the best service for my needs, and explain everything in detail. Faby and Jose, extra kudos for both of you!
5/ 5stars
by  
on December 7, 2015
When my car needs work recommended by Toyota they tell me and they don't pressure me to have work done. I moved to this area two years ago and Scott and Alfredo have taken great care of my car and what it needs. They care and do great work! Thanks!
5/ 5stars
by  
on December 6, 2015
Great service and wonderful staff. Finished vehicle on time as promised.
1/ 5stars
by  
on December 4, 2015
I came in and explained that my gas cap had been loose and I needed the "Service Engine" light turned off. I knew what the problem was because it has happened before AND because the message on the dash told me. The new guy made me wait an hour to bring the car in, then another hour & 1/2 while he had them perform "diagnostics" (for a fee naturally) ... only to tell e the problem was the gas cap! This is NOT the kind of service that has kept me and my wife coming back with our two cars for the last 30 years. Lets make sure it never happens again !
5/ 5stars
by  
on December 2, 2015
I used this store to change 3 tires while I waited. They tried very hard to accommodate me with the time it takes to change tires.
4/ 5stars
by  
on November 23, 2015
The services of professional now we do a good job n
5/ 5stars
by  
on November 5, 2015
They fixed my 2002 Honda Accord malfunctioning clutch on time . They were (Mudar/Carlos and another personnel) professional and dependable team in explaining that needs to be done.
4/ 5stars
by  
on November 4, 2015
Excellent service by all! Great tech (John) and service advisor (Scott)
5/ 5stars
by  
on November 2, 2015
Profesional and courteous service by person named Mudar on two separate occasions
5/ 5stars
by  
on October 21, 2015
I needed to get my headlight fixed in a hurry. It's so convenient that there is a firestone 2 minutes away. Scott helped get me in and out within 30 minutes. He assisted me with getting my discount through Uber and was really awesome during the entire time I was there. I know I can always depend on Firestone, and Scott!
5/ 5stars
by  
on October 20, 2015
Thanks for the quick repairs that were completed on my two vehicles
5/ 5stars
by  
on October 15, 2015
Fast ! Efficient ! Didn't cost me much ! I had a screw in my tire . They fixed it fast . I'm very happy!
2/ 5stars
by  
on October 11, 2015
I had a bad tire with a fast leak. I called ahead and told them what I needed and was told it was in stock and to come on by. I pumped it up enough to get there and when I arrived I was told it would take 2 or 3 hours. To change a tire at Firestone????? What choice did I have. It was going flat fast and I need to get to work. I offered to take it off my self and carry it in to their tire machine. They said I couldn't do that in there lot. So I left my key and went across the street to get a drink. On my way back I see three of their guys out back joking around and smoking. Twenty minute later they pulled it in and had me out in about an hour. When I think tires in the future, I won't be thinking Firestone!
5/ 5stars
by  
on September 21, 2015
I like the fact that they check out the car for other issues
5/ 5stars
by  
on September 21, 2015
They were friendly, accommodating and fast. I always choose Firestone where ever i live.
5/ 5stars
by  
on September 21, 2015
Last week and a was good service and friendly professional.
4/ 5stars
by  
on May 24, 2015
Good service. Never faced any major problems after service. Clear on repairs done, and invoice.
5/ 5stars
by  
on May 23, 2015
I almost engage in an accident about 2 wks ago, i am just thankful that firestone is in the area to help me
1/ 5stars
by  
on May 5, 2015
It took almost 2 hrs for oil change instead of an ETA of 45 minutes. Also, while paying at the counter, I forgot two pair of sunglasses for which employee honestly told me that he handed them over to his manager but manager denied finding them later on. Overall experience was not good in terms of service & honesty even though it was by mistake to leave my belongings in first place.
4/ 5stars
by  
on May 2, 2015
I did a Vehicle Inspection at this place and it was awesome.
5/ 5stars
by  
on March 2, 2015
The team at Firestone has been there when I needed them. Most recently, I went there for a suspension issue. They explained what needed to be done and why. I questioned them (more for my knowledge as I am trying to learn more about cars) and they were able to clearly and concisely explain the issue, the fix, and what needed to be done now vs what could wait. I called around to get other quotes and ask others to see if I got the same answers. The team at Firestone had the most detailed explanation, their price was competitive, and they focused on the problem and up-selling me on other things. They were honest and upfront and I appreciated their candor and attitude. The suspension was fixed and wheels aligned and it feels like a brand new car without taking out a second mortgage (slight exaggeration). As a bonus, I also now know more about the suspension components work together.
5/ 5stars
by  
on February 27, 2015
I was having flat issues with both my regular tire and my full size spare. They fixed the regular tire and when I asked about the spare when I picked the car up, they were not sure as the tech had not clearly noted and was gone for the day. It was almost closing time, but the manager and tech took the extra 20 minutes to ensure everything was good. I am very pleased with the commitment to service.
5/ 5stars
by  
on February 26, 2015
Easy and simple service call to get help on the weekend
5/ 5stars
by  
on February 26, 2015
Every time at this location get very good help from all.
2/ 5stars
by  
on February 26, 2015
I've used this location a few times, it's kind of expensive and the people just kind of slowly do the work while you wait. I really only use this location because it's close to home and the hours of operation.
5/ 5stars
by  
on January 28, 2015
I have been using this Firestone for several years. The workers are friendly and I am happy with the work. My issue is with pricing. I am moving away more and more from Firestone in general because I feel Firestone in general is quite expensive.
5/ 5stars
by  
on January 27, 2015
Since I moved into Hoffman Estates last fall, the team at Firestone has taken care of any issue that has come up with my '02 Nissan Sentra. Issues have been taking care of in a timely manner with the benefit of the 6 month free financing.
4/ 5stars
by  
on January 27, 2015
I have ben taking my cars there for years. The overall service is good. They frequently recommend service that is not required and very costly. Of course I do much of my own work which is some of the difference but over all the process they quote are always very high.
5/ 5stars
by  
on January 25, 2015
Jose and Henry are always prepared to assist me with the best service at the best price. Wish the Credit service would set up autopay!
5/ 5stars
by  
on January 25, 2015
I needed oil change on Sunday and I was In/Out in less than one hour.... No appointment necessary... Will use again...
5/ 5stars
by  
on January 24, 2015
I have been bringing my car into Firestone for 15 years and the group that is there now is the best! They really look out for me.
5/ 5stars
by  
on January 22, 2015
Mr.Jose and Mr. Murad they are always helping hand always and in all the ways

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone