Firestone Complete Auto Care: Your Source For Tires And Repairs At 90 Saint Clair Sq In Fairview Heights

Ready to come in to your local Firestone Complete Auto Care on 90 Saint Clair Sq? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #15288 Managed by Carl Likins

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check tires, wipers, the battery, and more. Additionally, we're dedicated to providing the best auto repair possible at affordable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (618) 589-0667.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 46 Reviews
5/ 5stars
by  
on March 4, 2019
Very friendly ,helpful and informative staff. Also my favorite not pushy at all to seek you other services. They offered them of course but that was it. Will definitely go back
4/ 5stars
by  
on March 1, 2019
They did a great job but I did have to go back so they could put my steering wheel back straight when I drive straight
1/ 5stars
by  
on November 25, 2018
When in for brake repair. Picked up my vehicle in worst condition than when dropped off. They completed one portion didnt attempt the next, found out after returning the vehicle for Initial issue. Anyway finished with Firestone et
Responded on November 25, 2018
Thank you for reaching out to Firestone, Lawrence. We sincerely apologize for the inconvenience you have experienced at our Fairview Heights location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to hearing from you. ^Miguel
Firestone Complete Auto Care - Fairview Heights Management
5/ 5stars
by  
on November 11, 2018
They diagnosed and explained my issues with my car then worked me into a full schedule.
1/ 5stars
by  
on August 27, 2018
5/ 5stars
by  
on May 23, 2018
Always fix what needs repair and looks for potential problems. Do not try to oversell but provide service. They pretty much check everything everytime I am there.
5/ 5stars
by  
on November 14, 2017
Everyone was very helpful and also considerate as we were informed of service needed.
1/ 5stars
by  
on November 13, 2017
This location has very little concern for your time. I dropped off my Jeep at 11:00 am. Was promised I would get my Jeep back in a few hours. Was called to pick up my Jeep at 3:30. No apology. No explanation. The worst part is that this has happened to me three times, but will not happen again. I will never go back.
5/ 5stars
by  
on November 11, 2017
Bryan, the manager, was very helpful. He assisted me in selected the right tire at the best price. explained the benefits of road hazard coverage which was well worth the investment.
5/ 5stars
by  
on October 2, 2017
Service advisors at this store are great to work with. I know the service needs of my vehicles, they write the ticket quickly and get me scheduled. I did decline a set of new tires at my most recent visit when I had dropped the van for later pickup. They took the extra time to follow up with me again texting me a picture of the inside shoulder of the tires which clearly needed to be replaced.
5/ 5stars
by  
on September 30, 2017
Great service made me aware of what was wrong with my car offered and gave me a ride to work since I had a very imporetsnt meeting great conversation and welcome environment didn’t even accept my gas money for the ride only place I’ll let service my car especially since I travel a lot for work moving to different cities every six months.
1/ 5stars
by  
on September 11, 2017
brought my 2007 chevy malibu in for 4 new tires front end alignment rear brakes and drums. was not notified of any problems. drove car 2 times and there was a very noticeable pull to the right. took it back to firestone paid a tech 10 dollars to drive it and tell me that the right front ball joint was bad. I know that if it was bad that there is no way they had aligned the front end. I took car home to change the ball joint myself and found that the lug nuts were not even tight on the wheel.that is my last trip to firestone
1/ 5stars
by  
on July 27, 2017
Had to go back e times left vehicle with no oil in it I basically paid them a grand to make my truck worse then when I took it in. What a joke service and customer skills were terrible. If you take your vehicle here good luck.
5/ 5stars
on May 7, 2017
Mike (the Technician who worked on my car) did a great job explaining the outcome of my alignment and options without pressuring me to buy things I don't need. The great service, convenience, and competitive price of Firestone and reasons I will continue going to them for my auto service needs!
5/ 5stars
by  
on March 29, 2017
great service, Honest, quick turn around with appointment.
5/ 5stars
by  
on January 2, 2017
I highly recommend this shop for tires or alignment. They are first class and always do a great job on all my vehicles.
5/ 5stars
by  
on September 5, 2016
This has to be the best auto care center I've ever visited. While traveling, I recently hit some road debris and ended up with 3 screws/nails in two of my tires, thankfully I made it to this Firestone location for help. The showroom was great but the real highlight was the team working there. To make a long story short, it was clear that the customer service reps as well as the technicians caring for my car went out of their way to ensure I was taken care of and back on the road. This Firestone is now the only place I'm going to bring my car! Thanks Jon, Wayne, and Stefon!
2/ 5stars
by  
on May 15, 2016
Find a different place. The workers were rude and angry. I felt like I walked on the set of a bad reality show. The workers were all talking about each other. It was a very sad experience.
5/ 5stars
by  
on March 28, 2016
5/ 5stars
by  
on December 24, 2015
I had purchased new a Dodge Ram truck from my local dealer about a year ago. Rotated. Tires every 3000 miles and had to rotate them again but noticed rear tired were almost bald and front not far behind. Dealer would not do anything. Truck only had 12500 miles. So took truck to Firestone and the salesman give me a number to contact Firestone. They told me to take truck back to Firestone outlet and they will prorate tires and install new. My cost four 4 new tires that retail for 200 each was only a little over 500.
5/ 5stars
by  
on December 17, 2015
My service was done very well, I am very hap[p with the service I received
5/ 5stars
by  
on December 9, 2015
great customer care, personal service & attention to detail.
5/ 5stars
by  
on December 1, 2015
Tires and other services were explained in detail. I bought the Firestone Destination LE 2 tires for my truck and everything has been great!
5/ 5stars
by  
on November 9, 2015
I brought my truck in to have an alignment performed and not only was it performed promptly, but everyone was very professional and polite. Excellent experience.
5/ 5stars
by  
on November 4, 2015
This was my first visit and the people that work at this store are top notch, I look forward to my next visit.
5/ 5stars
by  
on October 22, 2015
Excellent service. Team was thorough and quickly addressed the problem with my vehicle.
4/ 5stars
by  
on October 12, 2015
Unhappy about not applying my discount on my oil change.
4/ 5stars
by  
on September 24, 2015
I used them two weeks ago so glad I did. The savings was great
4/ 5stars
by  
on September 24, 2015
The service, the repairs and the price quote were all completed as stated. The waiting area is always nice and clean and they are all professionals. The technicians did an excellent job on repairing my vehicle. I will continue to use their services.
2/ 5stars
by  
on September 23, 2015
I made an appointment to have one tire changed they told me it would take no longer than an hour. At 55 minutes I walked up to the counter to ask the service person if my truck was done. I could see the truck up on the host with the hood open and the spare tire still on truck. He said they got behind it would be done soon after another 30 mi i went back to the counter to check again they said it was just getting finished. I was frustrated at that point and said it was not acceptable that it took an hour an half to change one tire and why did they have my hood open to change a tire . The response was that was a free fluid check. I said i was not interested in that it just takes extra time . He said he had to go back in the shop help the technician and kick my spare to get it off. I saw him kick the tire because I was outside and the garage door was open. He kicked it once and that was after the truck had been sitting there for 55 minutes. That was his reason it took so long to change the tire because the spare was frozen on the truck. The spare had only been on the the truck for 2 days He was making excuses and began to argue with me. I told him I did not want to talk with him. At that point the regional manager was on site that day and stepped in. He did apologize and gave me a small discount on the job and a free oil change. I do appreciate his gesture to try and make things right but it was completely unacceptable for that employee to treat me in the manner he did and lie to me about the status of my truck. It was the first time I had ever gone to Firestone and I probably will not return.
1/ 5stars
by  
on August 6, 2015
Went in told them the problem, they told me it was something else. Of course didn't fix the problem and problem happens again. Come to find out it was the part I told them in the first place. Then it works two days and same problem. Now there is a leak behind the dash that they have removed several times. Now they want $900 more and still haven't fixed any of the problems. So during this time I've payed quite a bit and haven't had a fully functional car.
5/ 5stars
by  
on July 1, 2015
This is the place to take you care for service. I dropped the car off and was able to continue my day. As they serviced my truck, a staff member called to ensure customer service and basically did a consultation to keep this same problem from happening.
5/ 5stars
by  
on June 9, 2015
They did a wonderful job on my daughters car. Will always use them.
5/ 5stars
by  
on May 22, 2015
It's one of the best place for auto service. Will you consider to ride within five miles instead of customer sits in the waiting area.
5/ 5stars
by  
on May 13, 2015
I used them in the past to put an air condition compresser in another car I had owned. I called the Fairview Hgts,Il store and told Mike that I was very satisfied with their work. I tried to answer a survey on my cell phone and thought I might have messed up. He asked me to call the number on my papers and let you know. However, I didn't do that
5/ 5stars
by  
on March 5, 2015
I received great service and will definitely go back and spread the word.
5/ 5stars
by  
on February 26, 2015
I have traded with Firestone, FairviewHeights, IL for over 8 years and have never found any dishonest or questionable practices. I especially trust Mike Lubukas, customer service mgr, to give me the very best of service offered this side of the Mississippi.
4/ 5stars
by  
on February 26, 2015
I have used Firestone Auto Care in Fairview Hts. for many years and over 3 different vehicles. I like the oil change and multi-point check-up on my vehicles every 3000-5000 mile with the synthetic blend oil. I try to get the same tech as much as possible as he knows my older vehicles very well. I have been a bit disturbed by the increase in price with the oil changes/ck-up but am not turned off so much that I would leave. I have them perform some recommended services but sometimes the prices are too high....even with some coupons/discounts that I try to keep my eyes open for. My every day driver is a 1997 Dodge Dakota pick up so I cannot afford to invest top $$$ repair/maintenance work in it... I have to keep investment more reasonable... but still with good results. I do some work myself and then have my father help me with some projects since we have a shop bay on his farm. But, I like having a professional eye look over my vehicle once evevery couple months. That's why my '97 is in such good shape and reliable! Overall, I am a satisfied customer and have faith in my service advisor due to a long term relationship. I am on a first name with several of the employees since I was a high profile Olympic distance runner from the area and have used them for servicing my vehicle for about 15 years now. Thanks, Craig Virgin
5/ 5stars
by  
on February 26, 2015
I use Firestone for all my needs. The staff was exceptional.
4/ 5stars
by  
on February 3, 2015
My oil change was done faster and with a car check up faster than the quick oil change places.
5/ 5stars
by  
on February 3, 2015
We only go to the fairview heights location. They are always nice and friendly. The bad part is they know my wife and i by name. Thank you again for the excellent service.
5/ 5stars
by  
on January 26, 2015
I always get great service when I'm dealing with Mike Labukas. He is honest, straight-forward and he always attempts to give me the best deal possible. He should be your manager since he clearly understands good service.
5/ 5stars
by  
on January 25, 2015
I have been going to the Firestone dealership in Fairview Heights, Il for 15-20 years. The staff there has always been friendly and courteous. I always use them for oil changes and tire rotation on both our vehicles. I have also purchased tires for both cars and have been very satisfied with the price and performance of the tires.
5/ 5stars
by  
on January 25, 2015
This site is the best customer service store I have ever been in. Mike, John, Robert and Darryl are the best team this franchise has. They treat me as thought I am family and we discuss more than just my auto needs. I have worked with them when I have been out of the area.
5/ 5stars
by  
on January 24, 2015
They worked on my car last sunday. They knew I needed the car on Monday morning to get to work and they stayed late to ensure it was done in time and that I could make it to work without a problem.
5/ 5stars
by  
on January 23, 2015
Recently purchased a set of affinity tires. I am very pleased with the tires and with the service.

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