4/ 5stars
by Debbie F
on January 28, 2019
Martin was very patient and professional even though it was a hectic day, because of the weather.
2/ 5stars
by Kathy R
on December 25, 2018
Ugh
5/ 5stars
by Don A
on November 21, 2018
Quick service
5/ 5stars
by Kyle
on August 9, 2018
It was great, John V really helped me out on this one. I had a flat just before 7 and was nice enough to let me get it fixed.. I never would’ve made it to work on time with just a spare.. Thanks Man!
1/ 5stars
by John
on April 9, 2018
If you got a lot of time and money on your hands, This is your location. I was informed that, "Appt times is for them to know how busy it will be." I asked for a time that was least busy when I called. They "don't do it that way." I had an internet price and a specific battery in mind. I was told it was in stock when I called the day before. After I was over-charged by $30+, I showed the internet price. "We don't have that battery, its special order." Your battery that we installed is better and costs more. After arguing and asking for the District Managers contact info and/or call the Store manager on his day off, or I'll sign the CC, but contest it tomorrow with AE. I was finally given the correct price.
5/ 5stars
by Mike H
on March 5, 2017
1/ 5stars
by Gordon M
on January 21, 2017
In store,great. Firestone has a serious malfunction in mfg. process.I bought 4 new tires @ $665.11 and have had 2 seriously crap tires go bad due to shoulder/sidewall issues,a horrible experience which cost $250.00 more to replace,SO FAR! Firestone needs to seriously audit in house product and procedures to fix their junk tires!Original tires have < 26,000 miles on a supposed 70,00 mile tire,pure crap! I will NEVER buy or say anything good about them again EVER!I am furious with their product as they cannot be trusted as a manufacturer.My time,money and good faith is in the crapper with Firestone!I have all documentation to support my claims.Horrible experience with the product!Is there anything Firestone can do to help? I'm sure 2 more new tires are inevitable based on history of current problems. I suggest,furnish me with 4 new of your best tires and take the remaining 2 back for inspection at your plant. Regards, Gordon Mazeika 711 Kingsway Ave. Rockford,IL 61108 815-218-6656
2/ 5stars
by Bill M
on January 5, 2017
Good day. I am sad to say that I was pretty unhappy with all the times I had to bring the truck back for repeat repairs .I had a lot of work done on the truck and about half was done without any problems. I had replaced the 4 tires, front brakes, calipers, rooters, Bering hubs, Front seals: differential, Pinion gear seal Trans axle case seals on 4 wheel drive and rear transfer case seals replaced. The repeat repairs were as follows. The front differential seal 3 different times each time it was brought back a another leak was fond along with the original leak and repaired The truck had an excessive growl witch I was told was tire wine how ever after the 2nd time bringing it in that somehow got fix . Then the transfer case on the transmission went out and was replaced but leaked. Brought the truck back in 3 times for as many replacements before that was finale fixed . Well I hope it’s fixed. Along the way the left front ball joint and Bering hub was replaced. And I still have leaking oil or something by the front 4x4 Trans axle. All so have steering wheel vibration and truck pulls slightly to the left. Sadly I am disappointed and somewhat frustrated. Again the guys did get me a rental car a couple of time But I am reluctant to return. sincerely Bill McFarland
4/ 5stars
by Anonomous
on October 28, 2016
Learned of need for alignment only after purchasing 4 new tires. Would have been better to know of that additional cost before making the purchase.
1/ 5stars
by ArtR
on August 23, 2016
Came in for an oil change/tire rotation. 1. Finished w/o doing the tire rotation. After informing the adviser, they brought the vehicle back into the bay for the rotation. 2. After inspecting at home, we found several bolts holding the engine cover missing. They had to supply new bolts. 3. Engine oil light turned on at idle speeds. They actually allowed us to go home aware of the light problem. 4. After bringing the vehicle back, the service adviser wanted the vehicle to be left overnight so his mechanic can check the next day. 4. It was later discovered that the service technician (he left for the day)removed the oil cartridge filter stem and threw it into the trash. He had no clue what it was for. So, to the can it goes. The filter cartridge was actually floating inside the housing causing the light to turn on at idle speed. 5. After reassembly with the filter stem, the vehicle engine light did not come on anymore. They thought that they did a perfect job, and do not screw up. Can you imagine a technician who could not put back together what he just took apart. There is one in this shop. INEPT. Absolutely no skills at all. Spent a good portion of the Sunday afternoon at the shop while they tried to ruin my vehicle. The tire rotation was free as I bought the tires from a Firestone store. The standard oil change cost over $43.00 (not cheap-price of oil went up says the adviser). Want a big joke on you, come to this shop. Otherwise stay away. The good words I have are for Lucas-He found the discarded part in the trash, and was the only crew member who sincerely tried to help.
5/ 5stars
by Michael M
on July 25, 2016
Chris took me in right away without an appt did the work fast I spent a total of 30 mins for an alignment. Matt the tech was awesome. Explained everything to me and was friendly. Great job guys
1/ 5stars
on April 12, 2016
tire rotation wasn't done right
5/ 5stars
by KMBALOHA
on December 10, 2015
Got me right in last minute and did the job efficiently! Great customer service.
4/ 5stars
by acook
on November 19, 2015
Changed tires on my Monte Carlo and provided and estimate on repairs.
5/ 5stars
by Bond007
on November 8, 2015
When I brought my car into Firestone for a tune up, the friendly staff did the work quickly and clean, and noted that I needed new tires. I told the tech that I was soon to be trading in the vehicle but I needed to have something to last at least until I traded in the vehicle. They came through with good dependable cheap tires. The manager also threw in some of the service, balancing in for free! Trust is a huge aspect of car maintenance these days and these guys have earned my repeat business. I send everyone I know that needs maintenance to Firestone in Crystal Lake, because i know they will be taken care of!
5/ 5stars
by JimmyLee
on October 19, 2015
Came in because brakes were making a strange noise. I had a coupon for a good deal for brake service, pads and rotor. Before I left the facility I noticed that a tech was already bringing my car into the shop. WOW! Got a call within a hour and was told that I did not need ANY service, my pads had were good, and they just found a little rust on the rotor and that it would go away in time with more driving. Trust is a difficult commodity to come by these days - I have now found my go-to mechanics for all my auto needs. Great Job!
5/ 5stars
by Alic
on September 25, 2015
I had a good experience with the employees who work there. They took care of the things I wanted done as quickly as possible, very helpful!
5/ 5stars
by Michelle p
on September 19, 2015
this is a great honest repair shop. I would return and I would recommend anyone here!!!
5/ 5stars
by Jkgard
on September 10, 2015
Firestone in Crystal Lake, IL has become my go-to place for routine maintence. Pleasant and knowledgable staff, and friendly, clean environment.
5/ 5stars
by Arevlo1820
on August 17, 2015
Chris at the Crystal Lake location was very friendly and helpful. He did everything he possibly could to make sure that I was happy. I definitely recommend getting service done here.
5/ 5stars
by HANUS H
on June 29, 2015
We had three of our cars there we had three sets of Tires, Brake job, Differential Service done in Crystal lake. Firestone was a pleasure to do business with And they did an outstanding job. We recommended Firestone for all your car needs. Chris Got us in and out in no time and his Technicians did a great job.
5/ 5stars
by equipmentoperator
on June 15, 2015
Great job treated well and a ride home then back after they finished working on my vehicle
5/ 5stars
by snieg
on May 18, 2015
Great service and working with Kerri is always a pleasure
5/ 5stars
by Grandma D
on May 1, 2015
I highly recommend the Firestone in Crystal Lake. IL
5/ 5stars
by jkennelly1976
on April 21, 2015
The Sales man and woman were great, very helpful and knowledgeable. The Technician / Mechanic was on top of things going on in our vehicle and very nice.
3/ 5stars
by El N
on April 20, 2015
Was caught in an emergency situation, completely dead battery. Personnel are knowledgeable however the cost was indeed more in Crystal Lake than in DeKalb. Probably the economics of the area.
5/ 5stars
by stevem
on February 26, 2015
I have both my vehicles serviced at Firestone in Crystal Lake and customer service is excellent. I recently brought my vehicle back because I was concerned about the reading on my oil dip stick indicating I was below the full line. The manager asked the technician to check to see if I had any visible problem. The tech topped off my oil and checked all my fluid levels and I was able to go. Service you can count on and that's important to me.
2/ 5stars
by ronlith
on February 3, 2015
I've been a customer for 10 plus years. Days after my last oil change I noticed fresh oil stains on my garage floor. The source of the leak was a loose oil drain screw. I tightened it and no more leaks.
5/ 5stars
by Karri
on February 2, 2015
Karri allways goes out of way to welcome me and make sure I get in and out I travel for a living and get at least an oil change every month.
5/ 5stars
by MrPat
on February 1, 2015
They give you the ROYAL treatment just for an oil change.
5/ 5stars
by Mike K
on January 25, 2015
I was at the Crystal Lake, IL dealer a week ago for all new Affinity tires and a lifetime balancing package for my 2004 Toyota Avalon. I was completely satisfied with the service that I received and it made a huge difference on the handling of my car. The 25% discount on these tires made these tires, of which I researched with excellent reviews, very affordable and I'm hoping to have for a very long time.
3/ 5stars
by Areyes11
on January 25, 2015
Lady was at the phone ignore my present after few minutes on the phone she ask me what I was there for
5/ 5stars
by Luxie
on January 23, 2015
I have two cars and have had lots of work done on both of them. Bought tires and have all my oil changes done thru them. They have always been honest and never tried to do more work than necessary....my cars run great!!! And I will ONLY go to Firestone in Crystal Lake for my cars!!! Thank you for great service.
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