5/ 5stars
by nancy
on January 24, 2019
Excellent customer service!
5/ 5stars
by Heidi H
on January 20, 2019
Excellent care & customer service! Garret was awesome and got me to n right away and replaced my battery since I was already stressed because I’m having a knee replacement surgery next week and need this done ASAP! Thank you Garrett -your the best!! Truly appreciate you help and resolving for me!
5/ 5stars
by Margaret D
on January 10, 2019
I am always happy with the staff af Firestone, they are helpful and knowledgeable. Car is always finished in a timely manner and I am kept up to date with the progress.
5/ 5stars
by Marissa
on August 2, 2018
They squeezed me in right away when I got a flat! Everyone was so kind and helpful.
5/ 5stars
by Richard C
on April 20, 2018
Always friendly. Always informative. Always competitive pricing. They have great certifications and stand behind their work with guarantees. Keeping your car's maintenance records on their database ensures that no matter where you are in the country, you can get great service and repairs.
4/ 5stars
by STEVE
on April 12, 2018
5/ 5stars
by Gaby V
on April 4, 2018
I had problems with my breaks. They made adjustments but I had to return a few days later because there was still some kind of sound coming from my breaks but when I returned, Garret made sure they got fixed. He was very polite, courteous and professional. I accidentally opted out to receive surveys via email. I will like to opt back in.
5/ 5stars
by David R
on March 31, 2018
The staff took the time to explain the functions of my vehicle and was able to resolve the problem in a timely manner.
5/ 5stars
by Johnny
on January 24, 2018
I’m very particular about where I take my Audifor service but I took a chance since you can’t beat their lifetime alignment price. I was updated in a timely manner, explained about what was going to be done and answered any questions I had. The alignment was great so I can’t complain.
5/ 5stars
on January 15, 2018
5/ 5stars
by DAVID J
on November 18, 2017
Jason put himself out at the end of the day to arrange a battery for me.
5/ 5stars
by N. F
on August 21, 2017
It was perfect, they were able to get my car taken care of & back on the road fairly quickly, an unexpected tire replacement & oil change. As a realtor it is very important that I am able to get in & out with minimal disruption to my schedule, this Firestone location has always given great service.
1/ 5stars
by Steven B
on July 10, 2017
My rim was broke during tire installation.I was told no you brought it in that away but they never once mentioned it till after I paid and went looked at my new tires I walked but in was treated like I stepchild he (Gary) just wanted me to leave .so he give me name of place said go get them to fix it!! The place was closed down!! I will never use them again and will let others no ! I just wanted him make it right he didnt so I'll have let lawyers take care of it I guess
5/ 5stars
by Missy P
on June 10, 2017
Incredible team of folks helped us when we found ourselves stranded 1000 miles from home. Thank you! Thank you! Thank you!
5/ 5stars
by Joan L
on March 11, 2017
I noticed a warning light stating 'bulb failure, position'. Not being sure what was required, I called Firestone for an appt. I was told I could come in right then, but unfortunately, I was unable to do so. They gave ne an appt for next day at noon at which time the issue was remedied. Two turn signal bulbs needed to be replaced and the cost was reasonable. They also mentioned that I could use a tire check due to Chicago potholes. I will make an apt for that soon. Good service at a reasonable price, as usual.
5/ 5stars
by Beth M
on January 4, 2017
The staff here are great and the technicians are fantastic car doctors! I am very loyal to this auto shop - they have taken great care of our cars for years. Recently I was given the option of having my car repaired at a dealership or with this shop - I chose Firestone because of their great work and trustworthiness.
2/ 5stars
by Christina
on December 9, 2016
5/ 5stars
by forrest B
on October 25, 2016
The MGR Ivan went out of his way to help me with my battery.
5/ 5stars
by Larry J
on March 10, 2016
I was treated with the respect. Timely work and to the point estimate of cost. Great job!!!
5/ 5stars
by NPRyan
on December 20, 2015
Really great group of people working here; always taking the extra step to make sure the vehicle is serviced completely; total confidence when driving off the lot; communication is better than I have ever experienced from an auto shop.
5/ 5stars
by BMW L
on December 16, 2015
Came in without an apointment and my car was done in about an hour and they rotated and checked all tires at no additional charge...Great service
5/ 5stars
by ChitownJohn
on December 10, 2015
I walked into Firestone early on a weekday morning without an appointment and they were able to accommodate my battery replacement request in under 30 minutes. I appreciated the swiftness and care given to my car and will be back in the future.
5/ 5stars
by hransle
on November 8, 2015
They took care of my flat quickly and got me on the road again, I was a walk in at the end of the day and had been turned down by Midas down the street.
2/ 5stars
by abcd3
on October 28, 2015
I had some problems with my power steering. They had an okay price for the service but they wanted me to get new tires when I had just bought some 3 months earlier. Additionally since they couldn't find my personal tool to take off the tire hubs they tried to sell me on new hub cabs when they had the right tool all along. Seemed a bit fishy.
5/ 5stars
by Michele52
on September 30, 2015
Everything went well................................................
5/ 5stars
by tdesai
on September 18, 2015
These guys are awesome! Garrett and crew are always honest with wait times (usually faster than they say it will be). They don't really upsell the way other places do.
5/ 5stars
by tercoise
on September 14, 2015
My old car runs smooth after they serviced my breaks
5/ 5stars
by Savita
on August 10, 2015
I have been bringing my car to this location for 10 years and it still runs great! The staff is very knowledgeable and always helpful.
5/ 5stars
by Helfrich
on August 6, 2015
Been going to Firestone for over 17 years and always received excellent quality service. Thank you!
5/ 5stars
by Lindan
on July 11, 2015
He was able to fit me in, and finished even sooner than expected.
4/ 5stars
by TjHONDA
on June 30, 2015
Chicago pot hole season is upon us and if you work full time you have no time to be rolling around on a donut. These guys were able to change a flat out on my lunch break, much appreciated.
5/ 5stars
by troubled v
on April 11, 2015
my machanic did a great job once again... I recommend everyone that goes to this firestone to ask for Juan he has always done an awesome job fixing my vehicles.
1/ 5stars
by ddurango
on February 25, 2015
I took my car in due to a clunking noise I was have from the passenger side front tire. Upon my return they told me they couldn't find anything. I then drove with the Mechanic to verify the clunking and he told me that they would have to go through a series of fixing things that could lead to finding the issue. All in all this would be pointless and expensive. Took it to a smaller non chain maechanic and he they found the problem immediately. He shook and rocked the tire only to discover that the upper and lower ball joints needed to be replaced. A great mechanic is one that can properly diagnose a simple issue . If they can't, then they are pointless. My fire stone visit was a waste of tine and a waste of $25. Will not visit again. A smaller place putside of the city is a possible better solution. The Mexican guys in small shops, I find to be they more skilled mechanics. Love those guys.
5/ 5stars
by Johnie
on February 25, 2015
Came in with screw embedded in tire but tire still holding air. Technician quickly inspected tire, removed screw then sprayed soap solution on where the screw was and found that it had not penetrated casing of tire. It didn't take him long at all but he did not charge me anything. Will certainly come back next time I need a repair.
4/ 5stars
by 04 C
on February 3, 2015
I've brought my 2004 into the the Firestone on North Ave for every oil change, tires, brakes, exhaust, you name it for the past 6 years. The last time I paid for work on my car it included a tire rotation (4 tires were bought through this firestone, one was newer to repair the flat). I did notice that the one tire was still on the same left rear. Hmmm I can see that, what have I missed when they change the ball bearings that I can't see? I need new tires and most likely not from here. I don't know if you're dishonest or make mistakes?
5/ 5stars
by TGchi
on February 2, 2015
Got an appointment right away for a new battery they'd told me I'd need on the prior visit. The replacement was done quickly. The guys are always nice, respectful and good communicators. Thanks.
5/ 5stars
by satisfied H
on February 2, 2015
Every time I have made an appointment at Firestone I have been greeted with total professionalism and prompt service. Thank You Firestone.
3/ 5stars
by John J
on February 2, 2015
Over the summer I had my serpentine belt replaced by firestone on north ave. because it was squealing and in need of replacement. A month later it started squealing again on startup. While getting some tires replaced at the same firestone I mentioned that the belt was squealing again and asked if they could inspect it and make sure it was not defective. I was quickly dismissed by the tech, as he told me that I probably have something wrong with one of my accessories, but that he'll check. After getting my tires put on, I was told that there is nothing wrong with the belt. Meanwhile the squeal got worse and more frequent. After getting my car detailed, I was asked if I recently got my belt replaced, because the tensioner was never tightened. After having the tensioner tightened, the belt no longer squeals. Not sure I'd recommend firestone to anyone.
5/ 5stars
by Lindalou
on February 1, 2015
Always very helpful and they are good with explaining
5/ 5stars
by bobp
on January 31, 2015
Lost a tire to a pothole. Stopped in on Friday afternoon, they quickly checked the tire, found that I needed a new tire, checked for the warranty which I had and I was out in less than a half hour with a total cost of less than 20 bucks.
4/ 5stars
by 22q22q
on January 28, 2015
Thank you for doing everything that I needed. I appreciate not getting hassled when I know what I want.
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