Firestone Complete Auto Care: Your Source For Tires And Repairs At 2437 Randall Rd In Carpentersville

Come in to your nearest Firestone Complete Auto Care at 2437 Randall Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #325030 Managed by Michael Miller

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll check lights, suspension, belts, and more. Additionally, our team believes in delivering the best quality service possible, at unbeatable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.7 of 5) - 47 Reviews
5/ 5stars
by  
on November 12, 2018
I had a great experience at this particular Firestone. Mike really took the time to explain in detail what I needed to get done in order to get my car fixed and in the best working condition. Patrick was also very helpful as he answered any questions I had when I called to ask additional questions about my vehicle. Mike and Patrick are both great guys and definitely went the extra mile for me. I will definitely be coming back to this particular location for any of my cars needs. I will also be recommending family and friends to this Firestone location as well.
5/ 5stars
by  
on November 4, 2018
Goingng to the algonquin firestone is almost like going by to see my friends but with benifits, they always answer my quistions quickly & honestly always Mike Pat & Matt
Responded on January 4, 2019
Thanks for the great review, Ernest. It was a pleasure serving you as a valued Firestone customer. Please let us know when to schedule your next maintenance service. ^Miguel
Firestone Complete Auto Care - Carpentersville Management
5/ 5stars
by  
on March 15, 2018
I went in for a diagnostic on a noise my car was making, and I got a lot more, including a vehicle inspection and a tire rotation for only $10. The mechanic was very forthcoming and honest and gave sound advice.
5/ 5stars
by  
on January 2, 2018
Mike took a look at my car right away without an appointment. We ended up needing to order parts but I had my car back and working great the next day. I was very happy with my experience. Everyone there is always friendly and courteous.
5/ 5stars
by  
on November 26, 2017
They were fast, friendly, and delicious
5/ 5stars
by  
on September 27, 2017
Best firestone location around! Everyone is so friendly. Fast service.
5/ 5stars
by  
on August 18, 2017
The guys at the Randall store worked to find a solution to my "unsolvable" problem as my tires were "discontinued" and every other store in Chicago area told me it was impossible. These guys worked together to find a solution that was safe and responsible. We blew a tire 2000 miles from home. We were able to finish our trip to Yellowstone & return home to Massachusetts safely thanks to Patrick, Lloyd, the manager and all the other great guys. Thank you all for not giving up until a safe solution was found to my unique situation.
5/ 5stars
by  
on March 17, 2017
Bob and the Firestone team are top notch guys. They were very understanding of my situation and went above and beyond my expectations. I'd highly recommend this store to anyone looking for a great place to get work done on their vehicle.
5/ 5stars
by  
on November 1, 2016
Bob and Charles were fantastic. Both made me feel like I was a priority and that they were honored to have my business. I ended up with a flat on the side of I-90 and these gentlemen made me feel like they were genuinely concerned with getting me taken care of right away. Polite and friendly, without being overly familiar - very professional. Overall, if I lived closer, I would take my car to this facility for all of my needs. Firestone is lucky to have gentlemen like this in their company. Then, to top it all off, they even asked me if I would like to round up to the nearest dollar as they support the Boys and Girls Clubs of America. LOVE seeing companies being civic minded! Well done - Bob and Charles, you are an asset to Firestone. Thank you for the positive consumer experience.
5/ 5stars
by  
on October 15, 2016
Great group of guys. Honest and trying to help. Been coming here since it opened. Highly recommended!
5/ 5stars
by  
on July 18, 2016
Customer service beyond exceeded my expectations! Patrick was very pleasant and knowledgeable. He answered any questions I had about my car repair and took the time to explain the repair in detail and also the fees associated with the repair. He had someone go out of the way to get a particular part that was needed for the repair because he knew I needed my car back ASAP. I was not expecting to get my car back same day but I did! I will definitely be going back to this location for any future needs for my car.
5/ 5stars
by  
on May 14, 2016
1/ 5stars
by  
on March 25, 2016
Had complete front brake job done, job requires hub removal- expensive for labor - dust/splash guards were seriously rusted through, warped and showed signs of rubbing. Technician replaced defective parts back onto vehicle without any notice. Very unprofessional... This was only discovered on same visit when an ABS sensor replacement became necessary after the technician test drive. I had advised of the ABS light problem before brake job was started. So, now a second labor charge(suspicious at least)- Hub Removal - still expensive, to replace sensors. I arrive to pick up vehicle, not done as promised and was half done. The front passenger side completed and found out later with the defective splash guard put back on a SECOND time. Manager, as an apparent after-thought or sense of guilt shows the drivers side guard. Rusted, holes, warped and signs of rubbing. He says because of the Chevy design, the guards act as needed spacers to keep assembly tight(cannot be omitted). After having vehicle all day and after closing , mgr is on computer scrambling for replacements that are, by his estimate 4 days away, in Ohio. Vehicle is needed, he cleans up defective guards next day and I drive away nearly $2,000.00 poorer due to 2 separate labor charges and parts. Do not use this facility, untrustworthy or inexperienced and if you have to use.... inspect, view old parts, inspect again and question everything- even if you feel awkward...Firestone has not properly vetted staff here
5/ 5stars
by  
on December 6, 2015
I had scheduled an oil change, ended up buying and installing new tires as well. I was treated with courtesy and as a valued customer, the work performed on my car was completed efficiently and professionally.
5/ 5stars
by  
on November 18, 2015
gave me great deals! real nice people to work with also. my new permanent tire spot.
5/ 5stars
by  
on October 27, 2015
Very good service and great experience honest workers at good fair price
4/ 5stars
by  
on October 24, 2015
Firestone team found the problem and fixed........
5/ 5stars
by  
on October 5, 2015
Took great care of my care. Very friendly customer service!
5/ 5stars
by  
on September 21, 2015
We own 5 vehicles all of which are older models. We have been using Firestone for the past 3 years to keep them running. Always treated well at this location. Honesty and fairly priced is why we continue
5/ 5stars
by  
on September 14, 2015
Fast and courteous service.They delivered my car on time.
5/ 5stars
by  
on September 9, 2015
I have used this Firestone store before and will continue to do so!! The staff is over the top when it comes to the service! Do NOT be afraid to use them!!! I myself HIGHLY recommend them
5/ 5stars
by  
on July 11, 2015
I've always received good service at a more than fair price at this location. The manager, Mike, is always extremely helpful. The sales staff don't pressure you into buying things you don't need (or even things you probably do need). The free wifi is decent if you get stuck waiting. The only downside is they get pretty busy at times, so try to make an appointment in advance. TLDR; Good service, good prices; a good place overall to bring your car.
5/ 5stars
by  
on June 30, 2015
Brought my car in after I was uncomfortable with the service recommendations from my usual place, whom I felt was recommending unnecessary work. Firestone checked my concerns and gave a fair assessment, service was fast and at a fair price. I will definitely be switching the service on all 5 of my vehicles to Firestone in Carpentersville. Best of all, I had a coupon!
5/ 5stars
by  
on June 24, 2015
I had a major service due to some smoke coming out of Air Compressor. The Firs stone team worked diligently to not only provide a great service but also with a great price.. After the fix, I took a car for a short ride and my steering wheel got jammed and I drove it back to the facility. The team figured out that it was due to rusted part in another area which was not related to work they have just finished but offered to get that fixed with no cost to me.. That is over and beyond what is normally expected. Great service, great price and great satisfaction.. Paul, Abel and Mike thank you guys...
5/ 5stars
by  
on May 22, 2015
Treated like family by all the employees, Paul, Abel, Mike you name it and they have been wonderful
5/ 5stars
by  
on May 21, 2015
The Firestone team did a great job with our new tires and front end alignment.
5/ 5stars
by  
on May 15, 2015
My company has an account with Firestone for our fleet vehicles, so I have been to many Firestones over the past 8 years. This Firestone is by far my favorite, and what makes it my favorite is the people who work there, Able, Paul, and Mike, in particular. Everyone is so nice, they all know my name, and they never try to sell me things I don't need. They know the names of a lot of other customers, too, and they are patient and thorough with their explainations. There is a Firestone closer to my house but I gladly drive the extra 15 minutes to go to this location because I trust them, and I think that's what's most important when it comes to car care. I trust that they won't rip me off, and I trust that they will fix whatever is wrong the first time. Great job guys, thanks for everything you do!
3/ 5stars
by  
on April 20, 2015
Took my vehicle in on a Sunday for a mechanical issue in my engine compartment. Dropped car off in morning and picked car up same afternoon. Was VERY satisfied they were able to complete repair in same day. NOT satisfied with the price for repairs. Since I am a woman maybe they just charge more.
5/ 5stars
by  
on March 7, 2015
Great service ALL the time. I trust them with all my car needs. Credit available for payment options. I now have all my cars serviced at Firestone Complete. Knowledgeable staff, good atmosphere in waiting room, focused on repairs not trying to sell products or services that are not needed. Recommendations with every order for preventive maintenance or parts near end of life.
5/ 5stars
by  
on February 27, 2015
My service was quick and efficient. They are always polite and pleasant. If there are issues they will discuss them with me and offer solutions.
5/ 5stars
by  
on February 26, 2015
Used for ALL car care needs. Excellent service! Everyone there knows how to treat a customer right! I work near there and prefer this location.
5/ 5stars
by  
on February 26, 2015
My husbands brakes went out on his truck and they had it fixed sooner than they said. They matched the price from a competitor which was awesome. Cause we prefer to use firestone
5/ 5stars
by  
on February 6, 2015
This shop has become my regular service provider for both our vehicles. Abel is the best and the mechanics are thorough. I recommend them to everyone.
4/ 5stars
by  
on February 6, 2015
Not every job goes smoothly and mine presented some issues, but the guys at Firestone worked through the issues and left me a happy customer.
3/ 5stars
by  
on February 3, 2015
They are good when it comes to service (oil change) but a certain manager keeps pushing other expensive product services to an annoying point.
5/ 5stars
by  
on February 3, 2015
Excellent service from the time I walk through the doors. Greeting me with a smile, timely service, answered questions on other concerns about my vehicle. Just a well run, friendly shop. Starting with Abel, manager.
5/ 5stars
by  
on February 2, 2015
Abel has always been very professional and helpful
5/ 5stars
by  
on January 25, 2015
i always take my truck & my wifes car all the time & they are always helpful
5/ 5stars
by  
on January 25, 2015
Very helpful staff. They seem to run a business in a respectacle manner. They have good customer service.
5/ 5stars
by  
on January 25, 2015
The personal at firestone has been what keeps us coming back to our Firestone.
5/ 5stars
by  
on January 25, 2015
I've been going to this location since they opened. Able and his guys are friendly and always do a great job. Loyd is a quality mechanic
3/ 5stars
by  
on January 24, 2015
I made an appointment on line and when I got there, they had no record of our my appt. I showed Paul (very rude service writer)the e-mail confirmation and he told me that they won't be able to get me done today (Which if he asked me when I needed the car back, he would have realized I was leaving it there as long as they needed). You had a packed waiting room due it being a Holiday weekend, so I let Paul go on and tell me how I was wrong even though your system confirmed my appointment. He was getting a lot of stares from the group in the waiting area. Paul also proceeded to tell me that they always call to confirm on line appointments, and I should have called to confirm the appointment. I told him I have made many previous appointments via the website and I have never once got a call from them confirming my appointment. (I could hear the group in the waiting room laughing behind me at this point) I have always received an e-mail confirmation in the past and never had a problem when Mike or Abel (service writers) helped me. My Exhaust is still not fixed and is getting louder and I am probably going to take it to a muffler shop to get it fixed right. Repair order 074146 & 076441. I have never had any problems in the past and I am debating if I will be coming back for service at this location due to this last experience.
5/ 5stars
by  
on January 24, 2015
I used to go to the firestone off of randall rd/Huntley rd, but I got tired of how much hassle came with trying to get help with even the simplest of services like an oil change. I found this location in carpentersville off of route 31 and they've been nothing but a pleasure to work with. They genuinely want to help, they do a good job, and they do work quick. I definitely recommend driving the extra 2 miles to this location as opposed to the one off of Randall/Huntley. they rock!
5/ 5stars
by  
on January 23, 2015
I always receive good and courteous service, which today is not always the case.
5/ 5stars
by  
on January 23, 2015
made an appointment for a certain time and I was taken on schedule. Was in and out in less than an hour for a tire rotation and oil change.
2/ 5stars
by  
on January 22, 2015
Won't go back. Went 3-4 times to get oil changes and all was well till they told me I had a tire they couldn't repair. I understood ! But I explicit asked if they had a tire of same design and the answer was yes. Didn't realize till next day tire was not of same design. I felt as if they outright lied and I will not go back had similar experiences at 2 other Firestone completes. Im done.
5/ 5stars
by  
on January 22, 2015
Paul and Able are great to work with and Lloyd is the only mechanic allowed to work on my car as he's the best !!

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