5/ 5stars
by Gregg D
on October 15, 2018
Friendly staff, fixed my wife's car the first visit.
5/ 5stars
by Jason
on May 19, 2018
Good prices, friendly service.
5/ 5stars
by Blair M
on May 14, 2018
I was on vacation and driving to Utah when my a/c went it was going to delay the trip but Aubrey and Tyler were able to get me on the road the same day. I was very happy!
1/ 5stars
on April 14, 2018
If you have a truck, do not bring it to Firestone. They are not experienced enough to deal with anything out of the norm. They are incompetent fools.
1/ 5stars
by Grant R
on December 14, 2017
It has really gone downhill in customer service since Chris has left. Your front desk has secretaries with no car mechanic experience and always overcharging you. I am extremely dissatisfied and disappointed with my experience and feel I should not be charged at all.
5/ 5stars
by David H
on October 1, 2017
I actually trust these mechanics NOT to rip me off...most auto mechanic repair shops either sabotage your vehicle for future repair s or recommend things that DON'T need to be done for increased profits....finding a shop you can TRUST is a huge 5 stars!! Its more like a LOCAL shop rather than a big national franchise...local employees helping local customers another big PLUS! Thanks guys, keep up the good work!
5/ 5stars
by James G
on August 13, 2017
Friendly staff. Honest staff. Easy to work with. Quick service. Quality service.
5/ 5stars
by Lisa E
on July 2, 2017
5/ 5stars
by David m
on April 9, 2017
Friendly, knowledgable, and just gave a crap about how what they do affects their customers and clients. Highly recommend this location and staff.
5/ 5stars
by Grant
on April 2, 2017
5/ 5stars
by Betty A
on August 27, 2016
The employee's at Firestone, Boise @ Broadway are so polite, ready to help in any way they can. Melissa that works behind the counter is very good at what she does. The air conditioner Tech is so knowledgeable at was he does. They are the best and will tell all about there great service.
5/ 5stars
by J. S
on August 8, 2016
The guard-'devil dog' they have working the front counter is a little 'bold'-we'll just call it. ;) , but does good work. If they don't get it right the first time, they go out of their way to make sure there isn't a third time. Good bunch of guys. 'Almost' know as much as me. (I'm a 20 year UTI trained ASE master tech) Bottom line, don't go to the fairview location. Tim is clueless, old, and past his time being sent out to pasture. He just likes to argue and doesn't like being told what to do. so avoid fairview. AND GO TO BROADWAY!! -cheers
5/ 5stars
by Boiselove
on December 15, 2015
I was rather busy the day I came to Firestone, but they helped me as soon as I walked in and took care of my flat tire in no time. I was back on the road before I knew it. What made it even better is that these guys listened to me when I was explaining my issues. They didn't tack on any extra fees or try to sell me anything extra. I was in a bind and they kept that in mind!
5/ 5stars
by Grayka
on November 23, 2015
I had a slow leak in a tire. It was fixes and they offered to rotate my tires and balance; free for all repairs needed. Thank you!
5/ 5stars
by TravelDan
on August 14, 2015
Our pickup brakes failed. The Firestone crew was genuinely concerned, made a fair diagnosis of a problem without easy answers. Solved the issue the first time, and we are driving happy today!
5/ 5stars
by Pete 6
on August 6, 2015
I needed 2 rear tires of a slightly larger diameter (speedo not reading correctly) and they found the right size (speedo reading correctly now) I've been a Firestone customer since about 1985. I've had 2 classic Mustangs, a '66 and a '67, and the Firestone on Broadway in Boise, ID has been great at finding parts to keep them going and maintained (from getting a power steering hose made to finding a particular brake line connection) I've been totally satisfied.
5/ 5stars
by Lindsayf
on June 26, 2015
They were able to squeeze me in very quickly and they came in early the next day to make sure my car was done in time for me to get to work. Very happy with the service!
4/ 5stars
by Belle7
on June 17, 2015
Found extensive damage with car. Reported it toy husband and was able to work with Chris the manager and get certain things fixed.
5/ 5stars
by Agupta
on June 2, 2015
The representative helped me comparing between the 2 tires and finally gave the honest opinion to choose the correct Tire for my car. He also worked on providing me the discount that was mentioned on the qoute. While the tire replacement was going on, they checked the brake pads, the brake fluid and the car battery condition. This was really some value added service provided to me and everything was done in front of my eyes. The representative explained me and answered all the questions related to wheel alignment and helped me taking the call whether to choose life time or single time. Over all, it was much more that what I expected. Thanks to all the members of fire stone who worked on my car and helped me out.
1/ 5stars
by Cannonball
on May 13, 2015
Took my daughters Audi in to have the CV axle replaced. Left it for the day. They order the wrong one. Took it back a second time and they order the wrong one again. Gave me the option to order the part my self and they would install at normal shop rate. I Ordered the part, made an appointment.Got a very rude and hostile call back a few hours later telling me that they would never agree to install part that they do not sell. Suggested that i was making everything up I take it some where else. Geeze! . Been a loyal customer for several years. To bad they made it personal. Big mistake in business! Life goes on!
3/ 5stars
by Iwontellyou
on May 2, 2015
The work I needed was completed promptly and well. But when my car didn't start, the techs took the initiative to take my starter out and then call me to ask why it didn't start, or if I had had any past problems. Upon my return to Firestone, I was invited to the side of my vehicle to watch the tech attempting to start my car with the starter unplugged and the power lead completely disconnected (the power wire mounts underneath the head of a bolt that holds the starter to the engine). I had to point them out to him, and when everything was reconnected, the car started. Yes, the starter had given me a moments' grief on two occasions, this being the third. But, should the techs take the liberty of pulling my starter without first having my permission? Should the techs have the skills to reconnect the things they disconnect? Should the tech need to have me, the customer, point out to him in front of two other employees that he did not reconnect the only two leads from the starter? All good questions. This was the third time in four visits that something has been wrong at Firestone (granted, the first two were in Oregon locations, not Boise). My next question is, should I be a Firestone customer at all? If it weren't for that lifetime alignment...
5/ 5stars
by SWallace
on February 26, 2015
I was in the store a couple of weeks ago with a leaking tire. They fixed me up and I drove a away.
5/ 5stars
by Bobcat
on February 5, 2015
They always do a good job servicing my cars. They always get my car in at out as fast as possible and I have never had any issues with the work done. Very polite and friendly.
2/ 5stars
by griff
on January 27, 2015
Took 1.5 hours to get one tire replaced after getting a flat.
5/ 5stars
by csher
on January 25, 2015
I was so thankful for the great service and information I received. After checking quite a few other tire stores I was pretty discouraged with the dollar amount and how I had to ask Alot of questions without the competitors being very forthcoming. It was so nice to walk into Firestone. They were very personal and helpful. Gave me a lot of information without me having to pry and ask a bunch of questions. They also looked to find me the best deal and if there were any discounts I qualified for. The manager even took time to drive me back to work and they called when the job was done. Thank you!
5/ 5stars
by Joe T
on January 25, 2015
After getting to know these people, they are very helpful and I would trust them with any of my cars. Thank you
4/ 5stars
by Stew
on January 25, 2015
Very convenient location to have all required service work done on my car to keep it running with no problems.
5/ 5stars
by Blue T
on January 25, 2015
I recently scheduled an oil change on line. I had a fantastic experience doingtion it this way. I received a confirmation email and then a reminder email of the appointment. Everything went well and I recommend this for everyone to try.
2/ 5stars
by Dodge R
on January 24, 2015
I had to have my truck serviced after repair at the Firestone station in Boise. The manager said I would hear from the Firestone Claims department but, I never did. So, now I have to go through making a claim on my own. I'm a long time customer and am very disappointed in; one, the service I got on my truck two, the follow up I have not gotten with the store manager
4/ 5stars
by Bboise
on January 24, 2015
I enjoy taking my car in because they remember me and are so nice. However, a little more attention to detail is needed by the guys that work on the cars. Over filling cars with oil and bad alignment jobs are a few issues I have ran into. I do bring these items up with management and they do respond and make it better. I however would like to see it never happen.
5/ 5stars
by teener
on January 23, 2015
I had an axel break and Morgan and his team helped me out by getting it fixed within 2 days
5/ 5stars
by Rochelle C
on January 23, 2015
I had some brake work done on my old 1988 Buick a few months back. With an older car so many places insist on a laundry list of items that require immediate attention. Of course there are needs - its OLD! But the crew at Firestone understood when I explained that MY needs were to have the old vehicle safely continue down the road. Not only did I feel the service was exceptional, I didn't feel taken advantage of once the work was finished. They set me up on an affordable payment plan and took the time necessary to answer my questions. I had a second positive experience from the customer service department after my second payment. When I set up my auto-bill account with my new bank and there was a glitch and my second payment was returned. I called immediately to explain what had happened, and that the payment went out again. It was important that I avoid any late charges. They assessed the situation, politely explained their policies, and helped me through the situation. I am writing to let you know how pleased with my Firestone team - both in the field and in the accounting offices. Thank you!
1/ 5stars
by Jay L
on January 23, 2015
I have used this Firestone location for a few years for service and tires. My service has always been timely and professional. The tires have worn well. The staff is friendly and competent. I will continue to work with them. Jay
5/ 5stars
by Chris M
on January 22, 2015
I went to the store wanting new tires and wheels for my brand new truck, the stock ones just didn't cut it. I had questions about road noise, size, and durability. The manager was very knowledgeable and helped me achieve exactly what I was after and kept it within my budget.
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