5/ 5stars
by Tara
on January 3, 2019
Went in on New years day needing new tires& and oil change. Customer service from Marc was excellent, he was very kind , helpful and honest. They fit me in and gave me a great deal on 4 new tires. It's a very rare occasion at a mechanic when the total cost is LESS than expected. I was very pleased and left feeling very satisfied with the care they provided.
5/ 5stars
by Debra K
on December 10, 2018
It was a minor repair but to me it was a major repair. I needed the car fix on a Sunday, because Monday I had important appointments, and could not afford to change/cancel. Service advisor was honest and able to squeeze me in and complete the repair that day.
5/ 5stars
on August 13, 2018
5/ 5stars
by Carla
on March 12, 2018
Friendly Service.
5/ 5stars
by Rose
on September 9, 2017
5/ 5stars
by Shaun
on April 28, 2017
I got a service engine soon like and paid for the trouble shooting. The technicians are awesome. Well worth the hundred dollars. They narrowed the problem down to the part and even give me advice on how to fix it !!! Highly recommend you go here on base...
5/ 5stars
by DeanQ
on April 29, 2016
Kailua is a tight-knit community on the Windward side of Oahu. We value Ohana, that special sense of family that strengthens our Spirit of Aloha. To experience that magical feeling of respect and professional courtesies, try come to Firestone Kailua. These bruddahs going make you feel good inside and glad you pay them a visit. Mahalo Nui Loa. And shakas to Orin and Rich. You guys are like Cecilio and Kapono the way you operate. Tight.
5/ 5stars
by Donna M
on April 17, 2016
The representative was patient, helpful, and friendly. Gold star on the service.
5/ 5stars
by Helen M
on March 20, 2016
I have had more then 4 cars serviced at this location in Kailua and has always expected and got great service. Orrin is the best there. He will listen to my rattling on and then say, brief and to the point and then I'd say yeah! that's what I mean. He is also very, very good about following up with the progress on the service and never have I gone there and find out that they didn't do this or that because they weren't sure if that's what I wanted. He is really smart to let me know about what else I should consider doing. Once they found leaking oil and suggested to have it fixed. So I said yes, It meant a little more money but, I saved on time and had peace od mind. Now that has no price.. I love, yes love this place so much that my cars come home smiling too!! Just kidding. However, I now have my 2 sisters going there and they are just as happy as I am.
5/ 5stars
by auj17
on December 25, 2015
I went in to get a safety check. Called first & was told that as long as I could leave it for a couple of hours, I could bring it in at any time. It was fine within 45 minutes. Fast, friendly service right here in our neighborhood.!
4/ 5stars
by Nobby
on December 20, 2015
I used them a week ago and am so happy with new tire
5/ 5stars
by Catherine A
on November 23, 2015
Great service, quick turnaround, and accurate estimate of time it would take to complete work.
5/ 5stars
by Jenna k
on November 14, 2015
I came in without an appointment due to a flat tire. They repaired my tire and re-installed it while I was at lunch. The price was a third of what I was quoted somewhere else.
4/ 5stars
by Hillcrest
on November 14, 2015
A week or so ago I needed a safety inspections so I went to my local Firestone. Helpful and quick. All Good.
5/ 5stars
by blinka
on November 7, 2015
Very helpful, completed service quickly, customer service friendly.
5/ 5stars
by killa
on October 9, 2015
Good service. Fast. In & out........................
5/ 5stars
by Arties
on October 3, 2015
Fast great service. Bought new tire and the manager was friendly and professional.
5/ 5stars
by manirva
on September 18, 2015
Place was very convenient, I could get my services done right away.. and I didn't wait too long.
4/ 5stars
by PJ88888
on September 6, 2015
Really like that they find a way to fit me in schedule for an emergency.
5/ 5stars
by Monz65
on April 21, 2015
Excellent service!! They went beyond their duties to take care of us. From my family Mahalo
2/ 5stars
by Hawaiianpunch
on April 16, 2015
Bought 4 tires due to excessive road noise with existing tires. Sales man said ones he sold me, Prime Well Valera would make less noise. Sorry but new tires still make excessive road noise. Now am stuck with them. $700 down the drain. By the way they left my front hood open. Lesson learned.
1/ 5stars
by Oxasu
on February 26, 2015
Created leak during oil change identified another leak in power steering not oil leak. Damaged car and wouldn't fix the real problem they caused.
5/ 5stars
by devaki40
on February 26, 2015
I went to the Kailua location. Their prices are fair, they know what they're doing, and go the extra mile to make sure their customers are happy. And I trust them.
5/ 5stars
by captaincarl96734
on February 25, 2015
I got new tires put on my truck and I received great service. The price and quality of the tires was better than several competitors. The salesperson was friendly, knowledgable and very helpful. Their service was fast and efficient!
5/ 5stars
by Kailua J
on February 9, 2015
For twelve years, Kailua Firestone has been my exclusive auto service and repair provider. On my first visit, they explained why a repair recommended by another service provider was unnecessary and then fixed the problem with a much less costly procedure. Since then, there have been several other instances where they have demonstrated honesty and care. For concerned, quality auto service and repair at very reasonable prices, I highly recommend Kailua Firestone.
5/ 5stars
by PJ56
on February 2, 2015
I feel they've always been fair and honest with me and I've never had an issue with any of their work.
4/ 5stars
by 96734
on February 2, 2015
I really like the free tire rotation and lifetime alignment.
4/ 5stars
by Jamie D
on February 1, 2015
Whenever I go in for my 3 month or 5,000 mile service, I'm always received with great customer service. The technicians are so helpful and really take the time to check everything over. They don't force you to make the recommended fixes, yet do give you a time period into which it would be necessary to do the repairs, If they are ones that aren't too serious. I always know what's going on with my car and they're very helpful with getting the customer the best deals in parts. Though labor is a bit pricey, the techs always do a good, fast, and accurate job with whatever service I need done. They've kept my car running smoothly and I greatly appreciate it, especially since I use my car for one of my jobs.
5/ 5stars
by 08highlander
on January 27, 2015
I'm a long-time customer and I'm always happy with my services. I drop off my car for Saturday appointments. They're very busy on Saturdays but they always get it done before the end of the day. I really love the free lifetime tire rotations and alignment checks. Prices on oil changes are MUCH more reasonable than at the local Toyota dealer service center, and I get my extra free services every time I go in for an oil change.
3/ 5stars
by none11
on January 27, 2015
Decent service, helpful techs, good price, convenyant location.
1/ 5stars
by three s
on January 25, 2015
Went to Firestone to have two tires mounted and balanced, then have the vehicle aligned. When I picked up the vehicle I noticed the alignment still left the vehicle pulling to one side and both wheels that had new tires mounted on them had multiple scratches all over the face of each wheel. Shop was closing so I had to bring the car back the next day to have the alignment done again and show the manager the damage to the wheels. The manager Jennifer was very helpful, but ended up having to schedule appointment in Waipio to get my two damaged wheels repaired, drive my car there, and wait hours for the wheel repair shop to repair the damage done by the technicians at Firestone. I was not compensated for any of my time or driving. Will not be going back to Firestone ever again.
5/ 5stars
by Joey
on January 22, 2015
I've been going to them for awhile and always got good service
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