5/ 5stars
by Leilani P
on January 1, 2019
The people who continue to treat you as a valued person and makes the time to make going in for car service less stressful!!!
Responded on January 1, 2019 Leilani, thank you for sharing your feedback with us. We are very happy to hear that you had a good experience at this location. Our goal is to provide the best service possible to each and every customer and that each customer leaves satisfied. We hope to provide you with this same great service on every visit in the future. Thank you for choosing Firestone, we appreciate your business and for your continued support. ^Stefanie
Firestone Complete Auto Care - Honolulu Management
1/ 5stars
by Ben
on September 5, 2018
Firestone is using predatory pricing and lending against innocent service members.
5/ 5stars
by Ken W
on August 23, 2017
Great Service, Great Staff, Appt Time was on Point.
5/ 5stars
by bluemoose
on December 5, 2015
Fast service, convenient location and quality work
4/ 5stars
by Bruddah
on November 12, 2015
Service was done fairly quickly and at quoted price. Staff is friendly and helpful. I found it suspect when the results of the complementary inspection found the following: All tires were marked for edge wear even though 2 were just changed at a neighboring Firestone less than a week before. Noted wrong brake light out (Stating the left but it was the right). Mentioned one engine mount was getting bad looking but when I called back about an hour later to ask which of the 3 mounts was bad, the mechanic couldn't tell me.
4/ 5stars
by Aim26
on October 6, 2015
Everyone was friendly and knowledgeable. The service took a bit longer to get done than I was quoted but it was done right.
4/ 5stars
by gkitash
on July 20, 2015
Hello, I am writing this review due to two strange mechanical failures my car experienced after my Firestone appointment to replace the two front tires on 16 June 2015. The store location was Fort Shafter, Hawaii. I am a former USAF officer. First failure (19 June 2015); a few days after my Firestone appointment my rear stabilizer bar cracked in half. Second failure (11 July 2015); my one year old Die Hard battery failed and was replaced by Sears due to 3 year warranty. These failures are probably unrelated to my Firestone appointment, but having two failures within 3 1/2 weeks of my appointment is somewhat troubling. I just wanted to comment on it. Regards, gmk
2/ 5stars
by seanHawaii
on March 2, 2015
I have life time service for brakes, so every time some happens in brake, "there is no problem in brake" shop said. I go to some place else then they fix the brakes and vehicle runs fine.
4/ 5stars
by mkalani
on March 1, 2015
Service was performed in a timely and professional manner.
5/ 5stars
by Long t
on February 4, 2015
This request for a review came as a surprise. The last time that I visited the Honolulu Firestone at the Fort Shafter flats was over 2 years ago. From what I can remember, the service was great, the prices fair and reasonable, and the work completed was excellent.
5/ 5stars
by stevenpmaui
on February 3, 2015
My wife and I been sending our vehicles for minor mechanical issues and oil changes to this location since we've moved back home. They're very reliable, resourceful and most importantly HONEST. If they don't have the right equipment or unable to isolate a mechanical issue, they won't hesitate to tell us that it's best to take our vehicles to a dealership to provide services in certain areas.
5/ 5stars
by counsellor5
on February 2, 2015
I needed to have 2 tires replaced and rotated. Time for the job to be done was great. Also reviewed the recommendations made and items were discussed. No high pressure tactics like other places.
5/ 5stars
by JEFF T
on February 2, 2015
I've been going to the Fort Shafter Firestone for the last 25 years & have been getting great service. When I call, they get me in at a time of my choosing which, before my retirement, was very important to my job. Also, they inform me of any specials and always do a courtesy check. They take care of my 2 cars.
4/ 5stars
by stacman7
on January 27, 2015
Firestone team on fort shafter did a great job as always. Just wish my tire size would be offered when the clearance sales come around. Been calling for more than 6 months each clearance sale and they never have my size -215 60R 16 94T.
5/ 5stars
by Elisa
on January 26, 2015
I took the car in for an oil change and they noticed that I hadn't had the tires aligned and balanced in a while. They called me to let me know that since I had the lifetime benefit, it wouldn't cost anything. I am glad that the staff anticipate my car's needs before I do.
4/ 5stars
by Wint
on January 26, 2015
This was one of the best experiences I've had after using Firestone for more than ten years.
5/ 5stars
by Linaye
on January 25, 2015
Thanks for the quick turn around on my vehicle on regular maintenance! Kristian Chinen was very professional and kind. Thanks again!
4/ 5stars
by Nae3
on January 25, 2015
Awesome service. It saves me from always going to the dealer.
4/ 5stars
by bmet
on January 23, 2015
Quality work. Completed by time promised. Friendly service.
5/ 5stars
by mrchinatown
on January 23, 2015
I bought our company car here a few times and the people here are great. I like that they are very friendly and honest.
1/ 5stars
by gregppp
on January 23, 2015
Went to the Ft Shafter, Honolulu location several times for oil changes for my 2 cars; claimed they checked all fluids; they do not. Every time i had to return because some fluid was low (coolant, windshield washer, etc).
5/ 5stars
by Honolulu
on January 23, 2015
Great personal service and always positive and ready to help resolve car issues.
5/ 5stars
by singlewhip
on January 23, 2015
Replaced tires and was given a good deal. They performed a service to see what would need to be done in the future
5/ 5stars
by Justin808
on January 22, 2015
First things first. They are organized, clean, and professional. They won't do what they don't know how to do. They will tell you straight. They are expensive but it's worth it. I feel they earn it. It's hard to say that anywhere else to say the least. I have spent a couple thousand bucks here and I got my monies worth. I will use them again for sure.
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