5/ 5stars
by Gregory S
on December 9, 2017
Jessica provided excellent customer service. Mechanics repaired my van well.
5/ 5stars
by Viv R
on November 15, 2017
They always are very patient to my concerns and the tech does well on my cars.
5/ 5stars
by Kim
on September 27, 2017
Service Advisor Vicente helped check me in and gave me the best options for my vehicle. He notified me as soon as possible when they found out what was wrong with my AC. Thankfully it was only the AC relay that needed to be changed. Service Advisor Leanne cashed me out and reluctantly reminded me about my Firestone card that I had on file so I used it today which will definitely help me out balance out my expesnses. As I drove off the shop I turned on my AC and it was ice cold. The technician Aurelio who worked on my car did a great job. Thank you so much Firestone Hickam, you folks always provide the best quality auto service on the island!
5/ 5stars
by Hannah
on August 5, 2016
5/ 5stars
by Keani T
on July 9, 2016
Excellent work, friendly, courteous, knowledgeable and thorough.
5/ 5stars
by Alvina V
on May 23, 2016
I had an awesome experience I would definitely come back again.
5/ 5stars
by Alvina V
on May 23, 2016
4/ 5stars
by Mills
on November 22, 2015
I went to the the Firestone near Dillingham last week to get my tires changed. When I first walked in I saw a young guy making conversation with a girl... it wasn't about cars... I was almost going to leave, but a more seasoned tech started to assist me. I wish I knew his name because he was really awesome. He double checked everything I asked him to, he was really patient, and I didn't feel pushed in anyway. He even gave me an update on my vehicle. Overrall, my experience was good. Keep up the good work you guys!
5/ 5stars
by Datby
on November 20, 2015
I bought 4 new tires. Love the destination at truck tires. The staff really worked hard to find the special key needed to remove my old tires. It appreciate it.
5/ 5stars
by Billy H
on November 6, 2015
I've been using the Dillingham Blvd. Kalihi store for quite some time now and I find the prices for services very reasonable, the work excellent. Friendly staff - competent people. I highly recommend this store to everyone in and around Downtown Honolulu.
3/ 5stars
by Wondering
on June 20, 2015
I am not knowledgeable about cars so would like to trust the company servicing my vehicle. I have used Firestone for several instances, new tires, new battery, and most recently brake service/replacement. Although it seems that the service was completed and at a fair price (I had another estimate at a competitor) they mentioned that I should have my oil changed. I had just had my oil changed about 3 weeks earlier, and that is why I am a little bit worried. Are they not being honest?
5/ 5stars
by Lei86
on June 7, 2015
I really appreciated Sean and Lianne's fantastic customer service! They did a great job answering all my questions (and I had a lot) regarding a brake job for my car as well keeping me posted on the status of the job.
5/ 5stars
by Dexter
on April 17, 2015
Thank you very much Jessica & James for your Great service for do many year. Keep up the Good Work !!!
5/ 5stars
by gee w
on March 7, 2015
I used then a month ago and I'm so glad I did! I will recommend to a friend.
4/ 5stars
by Bobk
on February 26, 2015
I used them in early January.. the staff was friendly and courteous and generally very quick
5/ 5stars
by Bernie55
on February 15, 2015
Jessica & her staff are attentive to the needs and the service necessary for the vehicles. They are efficient and professional providing the best care. We regularly seek services for our vehicle at this Firestone location.
5/ 5stars
by Lester50
on February 3, 2015
I have no complaint when I take my truck in. I have bought my tires, and service my truck. The people there are very helpful and polite.They will tell you how much it will cost and how long it will take, not many place will do that. Keep up the GREAT SERVICE.................
5/ 5stars
by alohacha
on January 28, 2015
I always go to this Firestone located in Dillingham & Waikamilo in Honolulu to take care of my cars for over 10+ years.
1/ 5stars
by heyu
on January 24, 2015
technician left oil containers/covers under hood of car, damages to rear bumper have yet to be resolved, ty 4 patience, traveling, new responsibilities, under weather....will get estimate 4 repairs and scan 2 carlos hernandez and toby ohira as soon as i can and await their proposed solution which i trust will be more formidable than initial denial of my claim. then i will provide complete review, skip
5/ 5stars
by Larry007
on January 23, 2015
Time was important to me.I gave instructions no need to check other car items as I check very closely. Oil change is what I wanted a quick in and out. That"s what I got! mahalo 1990 Toyota Corrolla
4/ 5stars
by scrub
on January 23, 2015
Excellent customer service. Salesperson was very knowledgeable. Car was ready earlier than expected
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