1/ 5stars
by Gregory D
on January 7, 2019
The salesman let me know that the first technician was inexperienced and his master mechanic made a few adjustments and everything is good ? We got into a debate about my warranty that has already been used in least than 24 hrs,very sinceless debate and unprofessional,I will definitely not be returning to Firestone for any type of work being performed on my vehicle
Responded on February 14, 2019 Gregory, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately. Please email us at socialcare@bfrc.com with the details of your experience, the store, any related invoice numbers, and the best contact information that management can reach you at. We appreciate you being a Firestone customer and we hope to hear from you soon. ^Jennifer
Firestone Complete Auto Care - Snellville Management
4/ 5stars
by Gregory D
on July 27, 2018
I purchased (4) new Bridgestone Tires a few week ago and my TPMS sensor flashed on and I checked my tires and noticed that one tire was losing air and then I later discovered that I had a nail in my tire,that same day I walked into the establishment and let the sales person know what was going on and emediatly she put a repair ticket in and was taken care of very promptly,in and out...
3/ 5stars
by Gregory D
on July 2, 2018
The Sales Manager Mrs.Barb Ballenger was great in helping me to chose the better Tires for my vehicle at the time,but the amount of time that I had to endure for that service was somewhat outlandish,my appointment was at 12 p.m. my vehicle wasn't brought in to be serviced until 1 p.m. and the technician who was doing the service was also servicing other vehicles at the same time (malti-tasting) he rummage through my personal belongings (glove box) looking for my tire wheel lock instead of asking me for it and left oily finger prints on certain items I had inside my glove box,disturbing and a total violation of my privecy and very unprofessional,the overall time of my (4) new tires installation was 4.5 hrs. I wasn't in a hurry but I did have other things planned for the day,nonetheless I would refer a friend and I would return,but with recommendations about some parts of the service.
5/ 5stars
by Larrell W
on May 17, 2018
Awesome experience here! Thank you for helping me to have a great trip!
1/ 5stars
by Thembi J
on November 7, 2017
If you enjoy being lied to for no good reason (maybe your kids are all grown now and don't need to lie about brushing their teeth) then this is the location for you. Not only was my car there for 3 hours without being completed, when I called to find out why my car wasn't done yet, I was told it was and that i could come pick it up. I get there and not only are all the tires removed from my car but Im told they couldn't do the alignment cause a wheel bearing was broke. Yet not 5 minutes before on the phone the store manager said "Your car is done and you can come get it". That doesn't sound like you did the work you claimed to. And then when I called him out on the lying his response was "I didn't intend to lie". Like I give a crap about your intentions. You lied. For no reason. Worse kind of customer service.
5/ 5stars
by Endale
on August 29, 2017
This place Changed a lot, I have been more than 10 years this place it wasn't that good befor. I was driving far to peachtree industrial to get don my service for a wails now I am glad back to my closest shop. Specially James Quick ,great customer service it makes me to go there.
5/ 5stars
by Randy M
on July 19, 2017
After purchasing 2 new tires last Thursday, Friday morning I had the low tire light come on for one of the new tires. It was reading 18psi. After stopping at the closest Firestone location the technician took the tire off added air and checked the tire by putting it in the dunk tank. He didn't observe an leaking from the tire. Monday morning the same tire again lost air causing the tire light to come on again, I put additional air in the tire and called the Firestone dealership in Snellville I had purchased the tires from and informed them of the issues I was having with the tire. They took the tire and replaced the bead around the rim and the valve stem. So far I haven't had any additional problems. Thanks Firestone Snellville for taking care of this customer! Randy Mothorp
5/ 5stars
by Dil g
on April 25, 2017
5/ 5stars
by Stacy
on March 18, 2017
I see why this location receives so many customers. The services are offered directly from the staff with much care and effeciency to where I do not go anywhere else for repair s.
5/ 5stars
by Jerica S
on October 27, 2016
Every one there is very respectful and make you feel welcomed. They get the job done in a timely fashion. Would go anywhere eles!
5/ 5stars
by Yvonne B
on September 19, 2016
I would like to thank Firestone employees for all there help on Saturday when I came into there store everyone working hard and with a smile thank you do much
5/ 5stars
by Randy G
on June 12, 2016
Great experience. Also a big thanks and appreciation to Barbara at the Snellville location. She went above & beyond.
4/ 5stars
by M. E
on March 19, 2016
The store sitting area furniture is very very dirty The chairs have grease stains all over them. I don't like sitting on them. I called your Corporate Office to complain last year and nothing has been done. If I did not have a life time Tire commitment on my tires I WOULD NEVER GO TO THAT STORE AGAIN
4/ 5stars
by padicoe
on December 20, 2015
I needed a quick and professional oil change, so I made an appointment with Firestone. All went well. Great service. The techs were all great.
5/ 5stars
by Mikefga
on November 10, 2015
I will always go back there for service. People are very nice.
1/ 5stars
by Emann
on November 1, 2015
This location is unprofessional and you will be disappointed.
5/ 5stars
by Dan M
on September 8, 2015
Chris came out to our house today and saved my wife from getting a wrecker to haul her car into the shop.Great service, that is rarely seen these day's. Thank you Chris
5/ 5stars
by LisaM68
on September 4, 2015
This Firestone location is has great service personal and the work was completed in a timely fashion
5/ 5stars
by Yemi
on July 5, 2015
I took my car to just get a break job done and Barbara, the associate at Snellville Firestone, was extremely helpful. And the technician checked out my care and told me about other things the I needed to be aware of on my vehicle. I've been a Firestone customer for over 30 years and will continue to be because of the excellent service I receive every time I visit.
5/ 5stars
by kburrell718
on July 2, 2015
I received excellent customer service from the entire team at this location. I called the store to get information about my car. I received helpful advice from Sam, then when I arrived to the store, I was greeted with a friendly by Chris, the store manager. After my car was completed, I received great customer service from Ms. Barbara (or Barb). This was my first visit to Firestone and I love my entire visit from beginning to end. I am happy with the service level I received and recommend others to come to this location.
5/ 5stars
by sondanser1
on June 27, 2015
I recently went to Firestone to determine why my ac wasn't working. They did a thorough evaluation and found the issue. I was very happy with my service and the friendliness of the staff!
1/ 5stars
by fc123
on June 24, 2015
So i am unsatisfied bc I had a coupon i printed online and called and verified it was valid, then before getting any work done to my car, i asked again if the coupon was valid so he can look it over. he said yes. so i leave around 1:30 and later call and they say my car will be done at 3pm so i got there at 3 waited until 4:30pm. my car was sitting in the parking lot for at least 10 minutes before i went up to the desk and asked if i could pay and leave. the guy then told me the total, (without the coupon) and i told him i had a coupon and he looked at it for a second and told me it was fake and for about 10 minutes argued with me saying they cant take it because I made up the coupon and i'm just thinking.."why would i make a fake coupon??" i could get an oil change for 2 dollars more somewhere else.and they were trying to embarrass me basically. so finally the store manager came (the one who i talked to verifying the coupon on the phone & in person) and he asked one more time if i can pay the full price without the coupon, and i was like "no not after you told me twice i could use it" it's not my fault the coupon was "fake" I had no idea. i just printed the first one i saw online and that's why i called in the first place to verify... i read him the entire coupon reading over the phone. but still... very disappointed and will not return.
5/ 5stars
by Don P
on May 17, 2015
I use the the service for all my tires need with great prices
5/ 5stars
by Aves
on April 25, 2015
Exceeded my expectations with the professionalism, excellent customer service, and valued me as a customer
2/ 5stars
by Rob 1
on April 23, 2015
I brought my 2003 Kia Sedona in for the Lifetime wheel alignment check. when I gave them my vehicle my engine check light was not showing. When I left the facility I noticed the engine light. I rode around for about an hour hoping the light would go out. I called the Snellville facility back and told them I was bringing the vehicle back. When I got there, the vehicle was checked out and the mechanic stated they could not find a problem. I was told to drive the vehicle a few days and see what happens. The problem is that my check engine light was not visible until FIRESTONE worked on my vehicle.
5/ 5stars
by Rod_P
on April 18, 2015
Great Service with a friendly atmosphere. Ms. Barber knows how to treat a customer.
3/ 5stars
by LadyK
on March 4, 2015
Last time I was ther the service was slow and the time before that they left a screw off from my oil change. Though Snellville is closer I start using the Tucker location. Lost trust in Snellville especially since employee turnover.
4/ 5stars
by pbhoff2680
on February 8, 2015
Had car in for oil change, alignment and rotate and balance. Work was done correctly and on time.
4/ 5stars
by Popdawg
on February 6, 2015
The guys and girls at My store in Snellville, Ga are always helpful and go above and beyond whenever I need anything. I won't go anywhere else.
1/ 5stars
by Bossbcs
on February 3, 2015
I had purchased life time wheel alignment few years back. Since last year, they do no wheel alignment. They take the car and keep it in the bay, check the alignment and without any adjustment give it back to me after 1-2 hours later pretending that they adjusted it. Car pulls on one side and after their fake work, it still pulls on that side. This has been going on for 1.5 years. They have slogan about honesty but does not practice any.
5/ 5stars
by DJABOUTBUSINESS
on February 3, 2015
Love going to this location. They always are friendly and nice. They make sure if its anything to know about my cars that I know before they proceed. Always offering different options to get the same service for a little less.
4/ 5stars
by M j
on February 2, 2015
I went in recently for a set of tires and an oil change. I was able to used Firestone Coupons to help with the cost and I liked the fact that I was not sitting around all day long to have this done. The managers were friendly and kept me informed. With that said I give them a good score and will be back.
3/ 5stars
by Ms S
on February 1, 2015
The service is satisfactory but it is painstakingly slow.
5/ 5stars
by bem614
on January 31, 2015
They are always friendly and complete. The work is always done right and they go the extra mile to make sure this happens.
5/ 5stars
by Immacula
on January 25, 2015
I went there a week ago and I was very happy with my services.
5/ 5stars
by Dimples30039
on January 25, 2015
They took a last minute call from me to help me fix something another shop messed up. they took care of the problem real quick. the staff was friendly, informative and showed me things and gave explanation in details. I truly enjoyed taking my car there. I have since made this location my home store.
5/ 5stars
by Leahkay
on January 25, 2015
Chris is so good looking and helpful. I will come back time and time again. He gave me excellent advice on tires plus a great deal on them as well!
5/ 5stars
by gloryb
on January 25, 2015
dear sirs. I have been going to the firestone in Snellville for along time..they r the best..my mechanic knows my truck...they r kind,will b honest with me..i recommend this place,but its the people that run it..give them promotions and raises,they r the ones that r making u rich..i have been going to firestone for almost 20 yrs..so this says a lot..i trust this place.. sincerely,g.b. merrill
5/ 5stars
by Georgiasmurf
on January 24, 2015
I've been a customer for over 15 years. They've always been honest, fair and reliable with me. It's a value to have a relationship where they know me and my vehicles.
1/ 5stars
by 10nis
on January 23, 2015
I have been going to Firestone in Snellville for years for my tire, oil and alignment needs for my 5 cars and have been mostly satisfied. Firestone said I needed a new CV joint so I authorized it to be changed for $350+. I drove the car afterwards and it was leaking oil so I returned it to Firestone the next day. They said it was a defective CV joint so they changed it again. The next day, it was now leaking transmission oil and motor oil and smoke was coming from the hood. I returned it again and I was told it was coincidental that I was having those issues as it had nothing to do with the CV joint. I took it to my regular mechanic who had to redo the CV joint replacement since it was improperly sealed. In addition, there were visible damages to my transmission and oil pan causing oil leaks and transmission fluid leaks. According to my mechanic, the damages occurred when Firestone removed the CV joint by using a blunt object. So there was a connection between the leaks and the CV joint replacement. So I not only paid for the CV joint that Firestone installed improperly, but also paid my mechanic to clean up their damage to my car. Never again.
1/ 5stars
by Ahmad
on January 22, 2015
I would replace the guy on the spot. I will NEVER going back to that location again!
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