5/ 5stars
by Hulon J
on August 26, 2018
I just love the customer service it was so amazing
5/ 5stars
by Rj r
on May 24, 2018
Excellent technicians and customer care. Sean will ensure your price is right and the techs make it easy to explain, especially for us that know where the gas cap and keys go!
5/ 5stars
by Rj r
on May 13, 2018
Sean and Tran are as if the Smothers Brothers. They work real well together. You would expect the staff to fight OVER commission but I didnt seE THAT! GREAT STAFF, TECHS AND OVERALL knowledgeable!.
5/ 5stars
by Gregory
on December 7, 2017
Awesome, great work, timely fashion
5/ 5stars
on October 14, 2017
5/ 5stars
by Teresa M
on October 10, 2017
5/ 5stars
by al p
on July 17, 2017
RoyVandecruize, has a friendlynss about him and goes out of his way to accomodate you. Makes having the work done a little bit more pleasant. definitly a people person,and knowledgeable about his job. thank you.
5/ 5stars
by TORY T
on March 29, 2017
Sean and Larry were great this morning and I am glad I went to have my car serviced at this location. They made my morning start off right. They were well mannered and very Professional. Thanks guys
5/ 5stars
by Cynthia M
on March 21, 2017
Everytime I have had service done on my car I have gotten great service. The managers explain what they need to do befor work can be done and then in detail what work needs to be done. Great Service.
5/ 5stars
by Alexis P
on February 28, 2017
Had an amazing experience from the service manager Roy Vandercruise, always kept a smile on his face while multitasking from answering phones, greeting and handling customers request, to checking customers out and providing valuable information. He done all this while keeping a smile on his face, even though he was the only one in the front of the store. It's hard to find amazing help like that in this world. Also the service from the techs were fast and accurate. Will be servicing my car here for now.
5/ 5stars
by Duncan H
on December 20, 2016
Roy Vandecruise and the Technician provided "The Classic" Gold Standard of Service.
5/ 5stars
by Jordan N
on October 16, 2016
The service manager Roy was amazing. He really looked out for me when I found out I needed more than what I thought. He gave me hope and signed me up for a Firestone card so I'm able to afford the necessities on my Ford Fusion 2013. I drove off the lot with two new front tires and a rotation. I will be back this upcoming weekend for an oil change and alignment once my wheel bearing piece comes in. Great team and great job!
5/ 5stars
by Chandra S
on October 13, 2016
5/ 5stars
by Yolanda B
on September 8, 2016
I usually bring my car done at this location, I Love the Customer Service here.
5/ 5stars
by Henry F
on August 28, 2016
Sean is a fantastic Service Advisor and representative for Firestone. He remembered my name when I first walked in. He also remembered my other vehicle that I did not bring in that day, and had a conversation about it, how it was doing, etc. Sean is the reason I continue to come to this location.
5/ 5stars
by Rodney W
on August 12, 2016
Staff members are well aware of the working knowledge, time and Firestone's price to get the job done and to put their customers back on the road to our daily duties through their fast and professional services.Service was smooth and not a very long wait. Stop by your friends Firestone like me to get your next vehicle service done.
5/ 5stars
by Pretrevis
on December 21, 2015
Roy the sales advisor is awesome!! I highly recommend him!
5/ 5stars
by Dr L
on November 24, 2015
I need to get a new set of tires before taking a trip on Thanksgiving day. Roy Vandercruize assisted me with selecting the tires I needed and provided great advice on additional services for my vehicle. He was very courteous and professional!
5/ 5stars
by Kaycee B
on November 22, 2015
I've been coming to this store for 3 years and I keep returning because I always feel good about the service. The store is clean, the people are friendly, and they act like they like their jobs. A couple times they even helped me out for free. So when my son bought his first car, I brought him to this store to have it checked out.
5/ 5stars
by RickPP
on November 7, 2015
Our vehicle needed a complete brake overhaul. The vehicle was complete within 24 hours of us dropping it off. The staff was very friendly and accommodating.
5/ 5stars
by BIGDADDY1303
on October 31, 2015
WE WERE FROM OUT OF TOWN AND NEEDED AN OIL CHANGE. VERY QUICK SERVICE AND FAIR PRICING.
1/ 5stars
by Cj o
on October 20, 2015
I used them and job was not done as requested. Tires were not rotated as requested!
5/ 5stars
by ben21
on October 15, 2015
I used them a few days ago and very happy I did. Excellent service.
5/ 5stars
by SCGirl46
on September 23, 2015
My most recent visit to this location was only my 2nd time there, I typically have my vehicles serviced at the Firestone in Forest Park, since I now live closer to the store in Morrow, I decided to give them a try - so far I have been very happy the service and the employees at the store are very friendly.
5/ 5stars
by Clstall33
on September 22, 2015
Even though I was late for my appointment. They still we nice and got me in and out in a timely manner. All the staff was professional and curtious. I would recommend the lifetime alignment for the band for your buck
3/ 5stars
by SpecialK89
on July 2, 2015
Unfortunately they were understaffed. So although I had an appointment for 8:00am, service wasn't completed until after 12pm. It was not drop off service. I was there for over 4 hours.
3/ 5stars
by Tan G
on June 29, 2015
Service was excellent. My van rides much better. I gave 3 stars only because of the long wait even with an appointment.
5/ 5stars
by TOwens
on June 10, 2015
My oil change was quick and service was excellent.
5/ 5stars
by Ms J
on May 28, 2015
I used Firestone a week ago. Technician, Sales Rep and Manager provided superb customer services in every way.
2/ 5stars
by Queen
on May 23, 2015
I went to firestone with a 10:00am appointment for vehicle inspection. Car was not ready until after 1:00pm. No other work was competed on the car, representative keep repeating the same issues over again, even though he was told I only wanted the print out of the issues and would get the work done later.
4/ 5stars
by James S
on May 1, 2015
I got my car back as promised!! The service was great
5/ 5stars
by drdre
on March 6, 2015
The work i recieved was good and the employees was great.
5/ 5stars
by bearcub 5
on February 26, 2015
Used them a couple of months ago and was quite pleased
5/ 5stars
by ostomate
on February 26, 2015
I USE THEM OFTEN, THE REPAIRS THEY DO ARE ALWAYS EXCELLENT, AND THEY ALWAYS INFORM ME WHEN I HAVE TO SEEK DEALER ASSISTANCE
4/ 5stars
by johnny2015
on February 3, 2015
I had a good experience I only would like that they gave me a general report after they finish their job to see if I need something else, so I can be prepared or set an appointment.
5/ 5stars
by Sylvester
on February 2, 2015
I have been using Firestone Morrow location about a year and a half, thanks to the manager Shawn. The service there is above and beyond. The manager Shawn makes all the difference. Dealing with mechanics and repair stores has been a nightmare for me in the past. I believe the service is so great because they give you options and the best rate. They take time to explain every detail. It is the only repair place I've been to that I didn't leave feeling robbed. Firestone Morrow is number one in my book, and I constantly send referrals to them. Thanks again for a job well done. Sylvester Lyons Jonesboro Ga
5/ 5stars
by Fern
on February 2, 2015
I have been a customer of this Firestone store for over a year and they have always provided exceptional service at a very fair price. On this occasion, I took my car for struts replacement and I was not pleased with the results so I brought the car back for additional checks. Sean Brown personally took care of the situation and identified the source of the problem and corrected it. I am very pleased with the end results and very appreciative of the attention and care Sean and his crew dedicated to ensure I came out as a happy customer.
5/ 5stars
by David B
on February 2, 2015
As a Realtor, my vehicle is an extremely important tool that I rely upon. Without a top quality company like Firestone, taking care of my vehicle, I would not be able to perform at my best. I rely upon their professionalism and quality of work, to take care of my vehicle.
1/ 5stars
by WIMSETT10
on January 27, 2015
I AM A AIR FORCE MECHANIC FIRESTONE SEEMS TO THINK TOE ON A FRONTEND IS A JOB DONE I PAYED FOR LIFE BALANCED TIRES AND FRONT END ALLINGMENT TO CHECK CASTER AND CAMBER TO ADJUST THAT THE HOOD MUST BE OPENED ! AFTER FIVE OR MORE ADJUSTMENTS THIS HAS NEVER BEEN DONE AFTER 200.OO DAMAGE AND A LOT OF HOURS WAITING 3TO 4 HOURS I WOULD NOT SAY IT IS WORTH IT!
5/ 5stars
by Bobby R
on January 27, 2015
I have had a couple of things work on my car at this location and I find the team there to be very friendly honest and polite. I would recommend this location to everyone.
4/ 5stars
by Grooveonent
on January 25, 2015
Never had an issue with them. Thanks for helping me with the truck.
5/ 5stars
by Mr R
on January 23, 2015
Whenever i bring my cars to the Morrow shop the first thing you notice is the smiling and courteous customer service rep and or managers. My cars are serviced here from the tires, oil changes, minor and some major repairs, and front-end alignments. I recommend this shop to you and your family!
4/ 5stars
by Sunshine1
on January 23, 2015
I used them last month and was pleased. I will continue to be a customer for the future.
5/ 5stars
by White J
on January 23, 2015
I purchased 4 new tires. The crew was knowledgeable and understanding of my needs...great customer service. The best part of all the service was done in much less time than I expected.
4/ 5stars
by Smog
on January 23, 2015
To make this service GREAT I would love to see this, and ALL Firestone stores set up an oil change express lane. It's pretty pitiful that I can go to my car dealership and get an oil change done in 30 minutes and it usually takes over an hour here. The only reason I don't go to my dealership as often is because this Firestone is walking distance from my house; the dealership is 8 miles away.
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