Car Repairs And Tires At 2754 Riverside Dr From Your Macon Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2754 Riverside Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2754 Riverside Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #21547 Managed by Steven Walker

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll inspect oil level, suspension, hoses, and more. Plus, we're committed to providing the best auto repair possible all at reasonable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (478) 845-6772.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.3 of 5) - 48 Reviews
    5/ 5stars
    by  
    on November 26, 2018
    great customer service!!!
    5/ 5stars
    by  
    on November 2, 2018
    Excellent service. Steven Walker, Store Manager is very professional and ensured that all services needed were completed efficiently.
    5/ 5stars
    by  
    on October 16, 2018
    5/ 5stars
    by  
    on October 11, 2018
    Great customer service and fast repair.
    5/ 5stars
    by  
    on August 21, 2018
    I come from out of town to take my Expedition to the Riverside location. The staff is always courteous and proficient in all that they do. This location is exceptional!!
    5/ 5stars
    by  
    on July 6, 2018
    Customer service is excellent!!!
    5/ 5stars
    by  
    on June 13, 2018
    Shae and Kevan are awesome representatives for this company with great personalities to make a first-timer, a new customer for life. Firestone should be proud to have them as a part of the team!
    5/ 5stars
    by  
    on April 19, 2018
    I have filled out the survey, but I wanted to say one more thing. The guys at this store are wonderful. I've been going there for years and they've always taken exceptional care of me. But no one knew anything about the last time I wrote giving them compliments. What good is complimenting staff if they never hear it from people in charge? I expect them to be notified and thanked, as they were in the past. Stephen is wonderful as Manager, Shae is a terrific addition to this store, Clint and Fred and all the other technicians are the guys I trust with my only car. Make sure they know they are appreciated!! I tell them and give them hugs, surely their bosses can do something nice, too!! Firestone needs to get its act together on their best store and appreciate the people they have because that is what makes people come back, not the name and not the people higher up the chain.
    5/ 5stars
    by  
    on March 23, 2018
    The guys who work at this store are absolutely wonderful. I've been going there for years, so I know most of them pretty well, and they know me. Stephen, Clint, Fred, Matt are all fantastic, always - attentive, caring, efficient. But Kevon (I hope I spelled that right!) is fairly new there, and I've grown to love him, too. And this week I met Shay (again, I hope I spelled that correctly!), and he was wonderful - friendly, perfect at explaining my bill, and perfectly willing to join the rest of the guys in accepting me as a regular. I love these guys, and won't take my car anywhere else. Someone needs to pay attention to how well the customers are treated at this location, and reward them for it because they are the best I've ever seen. Along with Gary Naugle who used to be at this location, and whom I miss very much. Please give praise to all of these guys...they deserve it. And I'm very, very happy that Stephen is now the Manager there because he definitely deserves it. He kept me from being completely stranded 35 miles from home one evening, and I will never forget it. And it was all because he cares about his customers.
    5/ 5stars
    by  
    on January 12, 2018
    The staff there seems new but the major difference is that they seem way more professional and they explain everything I had question about thoroughly and so that I could understand it. The last group of guys was always in a hurry and never had time to talk to you. The building even looks cleaner with the new group of staff and you don’t feel nasty sitting in the waiting room now .It didn’t used to be as well kept as it is now.. I enjoyed my experience this time.Thanks
    5/ 5stars
    by  
    on December 19, 2017
    I had the misfortune of having a brake pads installed here that squealed for week after week while I hoped that they would eventually break in. My previous interactions with Shea and Steven at the front desk were definitely positive, and going in this time to get my brakes checked was no exception. Steven listened, understood, and quickly responded to my concern about the brakes squealing and immediately put in an order to have them replaced under warranty and check my car for other mechanical issues to boot. Didn't have an appointment but they squeezed me in and I picked up my car a few hours later during the days leading up to Christmas which was obviously a busy time for them. Wanted to write this to brag on Shea and Steven but also to share that I personally had a wonderful experience with their customer service (even though I did originally get some bad brake pads, admittedly)! Good people, good service!
    5/ 5stars
    by  
    on October 26, 2017
    5/ 5stars
    by  
    on August 26, 2017
    Friendly and great service.
    5/ 5stars
    by  
    on April 25, 2017
    I left my tire for repair Sunday. Was telephoned in the afternoon my tire was ready. I informed them I will pick it up in the morning. And my tire was ready for pickup and placed on my car in no time.
    5/ 5stars
    by  
    on March 3, 2017
    I recently have been scammed by a local dealer, they claimed work under a warranty contract that they never completed. This location finished my work, and although I wasn't able to claim the work under my warranty, they fixed my needs and gave me a break. They are very kind, honest, and straight forward. My service advisor informed me that they believe in treating customers the way they would want to be treated if they were the customers. This is a wonderful philosophy and shows good management as well as associates for this location. They apologized for all my headaches and guaranteed if I come back in they would always take care of me.
    4/ 5stars
    by  
    on February 7, 2017
    Great and fast service, however do believe that cost of confirming repair needed, in my case $49.99 should be refunded if repairs are made.
    5/ 5stars
    by  
    on December 20, 2016
    I recently visited by appointment on a Monday morning. Service was fast for an oil change, and they did a courtesy check. I had a coupon and it was applied with no problems.
    1/ 5stars
    by  
    on October 7, 2016
    Came in for alignment and technician was not able to complete. The tech was VERY nice and VERY apologetic. However; Steven had to charge an Aligment check of $19.99 even though the job was not performed. I think I will have to go to another provider for future car service.
    5/ 5stars
    by  
    on October 4, 2016
    1/ 5stars
    by  
    on August 16, 2016
    Keep getting the run around about my car.
    5/ 5stars
    by  
    on July 1, 2016
    Stephen was great from the time I called to make an appointment to my visit when he gave me an estimate on something else I need to have done for my car. He also saw to it that my car was ready very close to the time I needed it. Fred, my technician, was amazing! I asked that my windshield washing liquid be checked, and he had already done it! That is something that is forgotten sometimes in the care of bigger things, so I loved that he had done before I asked. I also saw him checking the tread on my tires, so he was completely thorough. He should be commended for doing everything that is advertised. This is my favorite Firestone store and it's good to see it still delivering what is promised.
    5/ 5stars
    by  
    on June 15, 2016
    I had a wonderful experience at Firestone complete auto care. I had 4 new tires put on my vehicle and my time was limited,b huh t the technician did outstanding job.
    4/ 5stars
    by  
    on May 19, 2016
    5/ 5stars
    by  
    on March 14, 2016
    Excellent customer service
    5/ 5stars
    by  
    on March 10, 2016
    5/ 5stars
    by  
    on November 10, 2015
    I was in Macon visiting family and was having car trouble in the pouring down rain. Pulled in and they took a look at it without question, and fortunately it was minor but Jarius the store manager was very kind and showed excellent customer service.
    5/ 5stars
    by  
    on November 4, 2015
    They were very professional and gave my a time frame and they were done by the time frame given. Will always have my business.
    5/ 5stars
    by  
    on November 4, 2015
    Went in for oil change and tire rotation. The staff was friendly and helpful.
    5/ 5stars
    by  
    on November 2, 2015
    I'm glad I selected Firestone. The recommendations for replacing my tires was spot on , and Jarius was a great help.
    5/ 5stars
    by  
    on September 4, 2015
    Several major things done this time and mechanic had to double check something so wait was longer than expected but they got me fixed up the same day!
    5/ 5stars
    by  
    on August 6, 2015
    very helpful and did a very good job. Jarius very helpful.
    1/ 5stars
    by  
    on August 6, 2015
    The only reason I stopped by was because I had a flat and Firestone was down the road. I also had a belt change and new wind shield wipers installed. The wind shield wipers are so loose they're worse than my old ones. My car now squeels so loud and I'm assuming it's the belt but I haven't had the time to take it somewhere else. I called firestone to see if they could fix their mistakes but no one could talk to me long enough to listen. The mechanic spent half the time socializing with the guy cashing me out and playing on his phone until he was told to go back and finish. I manage the waffle house up the road and I will never recommend Firestone and will go out of my way to deter anyone who mentions going. I have never left a review before, I just never go back. I drive 30 miles one way to work everyday and now have to deal with this obnoxious squeeling until I can get it taken care of.
    4/ 5stars
    by  
    on July 2, 2015
    I have used Expert Tire/ Firestone for service of my trucks for several years now. Always have had excellent service. I appreciate how I am treated, and how promptly my repairs are completed.
    5/ 5stars
    by  
    on June 23, 2015
    I had my husbands car serviced needed new battery and other things. Everything was done and they also gave me a quote on brakes.
    5/ 5stars
    by  
    on June 15, 2015
    Was in an accident in route to Florida. Was in need of a new tire and rim. Searched high and low for the rim. Finally found one. They didn't wait for it to be delivered. The guys jumped in the truck, came back with rim and had us on the road in no time. Very much appreciated! Thank you!
    5/ 5stars
    by  
    on May 19, 2015
    I was very impressed with my reps knowledge of the tires and how professional he was.
    5/ 5stars
    by  
    on May 2, 2015
    I came in for an oil change and received exceptionally, superior service! The Service Advisor and the technician were professional, knowledgeable and friendly.; outstanding customer service indeed!
    5/ 5stars
    by  
    on April 25, 2015
    Went a week ago. Needed tires and breaks. Had best experience ever.
    1/ 5stars
    by  
    on March 4, 2015
    I spent over five hundred dollars, spent two days in the waiting area, and the "check engine" light is still on. In fact, it came back on about ten miles from the Firestone facility. I am very disappointed. I have been a customer for several years, and have spent a lot of money with Firestone. If they can't repair the problem, they should have been upfront with me about it.
    5/ 5stars
    by  
    on February 28, 2015
    I made an online appointment, they were ready when I arrived and kept me informed throughout the process
    3/ 5stars
    by  
    on February 25, 2015
    Fluids were not checked with oil change. If they were I was not notified that they needed filled. I had to fill two of my fluids 2 days after oil change. I thought this was included in high mile oil changes ? Guess not
    5/ 5stars
    by  
    on February 23, 2015
    My Mom and I broke a tire in Georgia. We were driving from Canada. It was a Saturday and we couldn't find any help until a Gentlemen there told us of Firestone. We went there and were treated kindly, with respect and even got some education on tires. We were given the tire we needed, not something we didn't need...the guys checked us over and sent on our way to finish driving to Florida. It was a great experience. Nice guys. Thank you!
    4/ 5stars
    by  
    on February 4, 2015
    I was Please with the Service.It was Fast and in no Time my Vehicle was Fixed.U have very Knowledgeable Techs.The only Thing that I would like to see is when You come to Pick up your Car,I wish that the Techs would go over with the Customer on what they did to Fix the Vehicle or if they Replaced a Part.They did not do this Last Week when I Picked up my Car or any other Time.Other wise Very good Service.
    1/ 5stars
    by  
    on February 2, 2015
    On my last three trip to Firestone was good. All three times, they forgot to inform me my car was ready for pull up or to advised me about my car's problems. I lived 60 miles away form the nearest Firestone. My car was at Firestone at approximately 0720 hours, 20 minute's after they open up. When called about my car, approximately at 5:00 pm, an hours before they closed. The front desk personal told me, they were busy today and some tech didn't come to work. I stated you advised me my car would be done in two hours. To make a long story short, very poor service and communication. My car was fix, the next day around 5:00 pm. I have been a costumer for over ten years an I'm very disappointed with your service.
    5/ 5stars
    by  
    on February 1, 2015
    I am more than satisfied with my new tires. The work was done in a very appropriate time frame
    1/ 5stars
    by  
    on January 30, 2015
    I have used Firestone several times. They do good work but the time it takes is rediculous. I made appointments each time but it still took a long time to complete the work. I was there for 4 hours just to get an alignment and oil change. Then another time 2 hours for an oil change and tire rotation. They don't seem to have enough help. I don't mind 1 to 2 hours for the alignment and oil change or 1 hour for just an oil change, but 4 hours is too much.
    5/ 5stars
    by  
    on January 24, 2015
    They have good customer service and good workmanship.
    1/ 5stars
    by  
    on January 23, 2015
    I have the unlimited alignment and I will not use it. I will get any work done to my car at the dealership or another type store. The manager was good but the mechanic's are not good. My case started the 4th of Oct and continues to this present date. I will not use Firestone again.

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