1/ 5stars
on February 10, 2019
Poor customer service not attentive to customer's time.
5/ 5stars
by Gia
on August 26, 2018
Cedric is awesome. Even when he isn't there, he has me squared away and makes getting my car serviced that much easier. Anthony did a great job in assisting me as well, very warm and exceeded the expectation of awesome customer service. And Roman the technician did an awesome job in getting my car in and out.
5/ 5stars
by Lisa C
on June 14, 2018
5/ 5stars
by Lisa C
on June 14, 2018
I was quite pleased with the service on June 7, 2018. Service Advisor Cedric Moon and Jagdat provided excellent customer service and expertise. The empathy shown was much appreciated and it would be a pleasure to recommend family and friends for service in the future at this Lilburn, GA location.
5/ 5stars
by Shayri a
on May 30, 2018
5/ 5stars
by Tim &
on September 9, 2017
We evacuated Florida for Hurricane Irma. We had some repairs we needed to get done in preparation to returning home. Andy was very understanding of our stressful situation and helped us get our car repairs done. When we had a problem with the car that afternoon, Andy came to where we were staying to fix the problem for us! He went above and beyond! Thank you Andy!!
1/ 5stars
by Scott
on August 13, 2017
Be careful with this place. They told me I'd be in and out in an hour. 2.5 hours later they still had not even started my standard alignment yet. All they had to do was be honest so I could make other arrangements instead of sitting in their lobby wasting time.
1/ 5stars
on August 5, 2017
5/ 5stars
by alex h
on August 3, 2016
The guys there are all so nice and awesome! Always helpful and never pushy! They rock! :)
5/ 5stars
by RENITA E
on June 11, 2016
They're the Best. Fast service, Excellent Vustomer Service and Honest. They will save you money by telling you the truth. If you were told you needed a high cost repair from an outside source, they'll check it out. If it's not true, they will give you an honest opinion, find out what's really wrong, repair it and send you on your way. Thanks, Robert (manager of tire sales) and Jake (service manager). I'm a die hard customer now! My Emergency became your Necessity. Thank you!!!!!
5/ 5stars
by Jeff W
on May 15, 2016
Despite us being a walk-in with no appointment on a very busy Saturday, the Lilburn Firestone store told us exactly when they could accommodate us later that day in the work needed, then did so promptly and efficiently at the appointed time. Particularly helpful were the manager, Robert J. Zoina, and the technician, Roman.
5/ 5stars
by David R
on April 6, 2016
The staff is friendly and great, very knowledgeable. The technicians seem to work very hard to meet time goals. Work done is always excellent.
5/ 5stars
by Thakker
on December 25, 2015
I am a first time Firestone customer. Went there for tire aligenment service and ended up with life time alignment service due to very good experience. Will surely consider for other services now that I like the team there!
4/ 5stars
by the m
on December 5, 2015
I used more than once, and I am happy with the service they offer
5/ 5stars
by Alli
on November 2, 2015
TuJuana greeted me and went out of her way to provide great customer service. The team listened to my needs and did what I asked without trying to sell me on a bunch of other services. I will definitely be a returning customer in the future!
5/ 5stars
by Toby J
on October 13, 2015
No wasted time. Performed my service promptly. No complaints here!
2/ 5stars
by Kurzweil
on September 25, 2015
I loved dealing with the fill-in sales person. She got my car in quickly and the work appeared to go well. She even pointed out that I needed brakes on the front and offered to do them. I was driving to New York the next day so I made a point of asking that the wheels not be over torqued, in case of a roadside flat. I was assured by the mechanic that they hand torque to 76 lbs (in my case). What he did not tell me was that he intended to use the air-gun to tighten them to 250 lbs FIRST. I even asked if the nuts moved when the torque wrench clicked and was told they did. That cannot be true. In attempting to remove the wheels today to do my brakes, 350 ft-lbs of torque (as high as the wrench would go) was insufficient to loosen any lug nut. We then tried a 24" breaker bar on a 1/2" pull but after it deflected over 3 inches without breaking loose we gave up. I cannot get my wheels off and cannot replace the brakes. The pads will be metal on metal soon, if not already, and I am locked out by a poorly trained mechanic. I've been to this store twice and was happy both times until today. One bad employee can wreck everything that was otherwise done correctly. I will rethink using Firestone next time. They are the only ones that can make certain their mechanics are properly trained.
5/ 5stars
by Jan k
on September 20, 2015
Even though I arrived almost at closing time, I wasn't rushed and well taken care of.
5/ 5stars
by Krutonmann
on September 9, 2015
They always take the time to do it right. Thank you
5/ 5stars
by asianninja
on July 7, 2015
I went to a different firestone and they saw something wrong with the ac, and they only saw a basic problem, however, I took my car to another firestone and they found the real problem. I left it there instead so they will get as much time as they need to fix my AC and yes they did fix it right the first time, plus 12,000 miles warranty. Jeff was the one that helped me and he even price match the service with tiresplus service estimation (as long as you have the papers), and a discount coupon I printed off from their website. The service wasn't cheap but they will work out things for you.
3/ 5stars
by Nikki54321
on June 19, 2015
Service was good but the services take too long. When I arrived at 945a on a Friday morning they already had 3 cars they were working on so it was understandable to wait an hour b4 they were able to even look at my cat. However, I then told once they get it back there it wouldn't take any time to fix. If by waiting another 2 1/2 hrs is what he meant by "any time" he needs to rethink that. I hadn't eaten, no change for the vending machine, & no ride. FIRESTONE you need shutter service. Get with the times. Everyone has them now except you. Nevertheless, they did have a water fountain with really cold water. That helped with my growling. And to be a car shop full of dirty men, the restroom was pretty clean. Could just be because it was the women's restroom so no one uses it often. Anyway I still must say the important thing is they did an awesome job on my car!
5/ 5stars
by chapis31
on April 20, 2015
I used Las week , and I will be coming back soon thanks
5/ 5stars
by shigg
on March 3, 2015
Great service from Copeland. He did a great job on my car
2/ 5stars
by JSGA
on February 27, 2015
I had four brand new Potenza S-04 tires installed right before Christmas 2014, and after 7 weeks I had already replaced the air in one tire three times. I took it back to Firestone and they found a screw in it (chalk that one up to bad luck). Firestone pulled the screw out and installed a patch. Well, the very next day the tire was dead flat; the patch had failed! I had to put the spare on and return yet again to Firestone so they could repair what should have been done correctly the first time. I've lost confidence in the ability of the technicians and will seek other options in the future.
5/ 5stars
by miss m
on February 8, 2015
efficient courteous professional service with a smile
5/ 5stars
by manish p
on February 6, 2015
I am really happy about service they provide to us.
5/ 5stars
by alexh09
on February 5, 2015
got my oil changed and tires aligned all under an hour! :)
5/ 5stars
by Davids688
on February 2, 2015
Great service, always good quality for a good price
1/ 5stars
on January 25, 2015
Will not be goone back. I just came in for a oil change and they wanted to sell me everything under the sun, the gave me a quote for things I didn't need and told me they can beat their own quote!!!! Dah
4/ 5stars
by ACole
on January 24, 2015
They did a great job on catching all my problems, but there was an engine drip that still needed fixing. My husband was able to fix it with friends at work easily and cheaply.
5/ 5stars
by Fitrah
on January 24, 2015
I get all my car maintenance done here and I'm always happy with the service.
1/ 5stars
by verns
on January 23, 2015
last two service call were not to my favor,manager did not seem to care one way are the other,will not be using your store again
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