1/ 5stars
by Anthony S
on October 15, 2018
5 months ago I purchased a set of tires here for 900, there's been 4 visits since then did hear another excuse for why the alignment couldn't be done, every time waiting for hours with an appointment before the truck was even touched meanwhile my new tires are unevenly wearing and my balance is still off and so is the alignment. So I'm in a thousand dollars and I've got unbalanced tires and an alignment that's off and wearing those new tires prematurely. This is beyond unacceptable and I'll be canceling my firestone credit card as soon as it's paid off
5/ 5stars
by Jamie S
on July 15, 2018
Eric was attentive to my needs. He told me how long it would take and it took less than expected. My car was serviced and ready and Eric made the entire visit pleasant. His customer service skills are top notch.
5/ 5stars
by Alecia R
on June 11, 2018
Eric made me feel comfortable and kept me informed each step of the way. The total cost was worth it! Excellent Customer Service, Extremely Professional Knowledgeable Staff.
2/ 5stars
by Adam
on May 1, 2018
I was underwhelmed by the level of customer service. I purchased new tires and was offered a courtesy check as well as a free alignment check. I received neither and was not advised as to whether or not my new tires have a road hazard warranty on them.
5/ 5stars
by Sham L
on September 2, 2017
5/ 5stars
by olivia r
on May 17, 2017
Had a clicking noise whenever I switched control to a vent position, or A/C or Heat. Although they did not find the cause of the clicking, during courtesy check up they noted a bad belt. After replacing the A/C belts, NO MORE clicking noise!!!!!
5/ 5stars
by Robert H
on April 3, 2017
Brought my Blazer for an oil change and something wasnt right after the work was done. Eric the service manager went above and beyond to make sure I left satisfied with a car that was in the same condition when I left with clean oil as it was when i brought it in. Very appreciative for the service and knowledge of Eric at Firestone Hiram
1/ 5stars
by Zoe
on December 7, 2016
Fast oil change but extremely negligent.
5/ 5stars
by David C
on October 25, 2016
Eric, Cedric and Wayne did a great job on my old service truck...they always have! Keep up the great work, attitudes and prices!
5/ 5stars
by Princess H
on October 24, 2016
5/ 5stars
by Kelly
on October 21, 2016
5/ 5stars
by Gwen K
on September 29, 2016
I went into the Hiram location not expecting good customer service, but to my surprise very pleased with the customer service I received from the sales advisor. He was very polite and helpful with my purchases. I was very pleased with a job well done!
1/ 5stars
by Courtney
on September 19, 2016
I made an appointment at 3 pm to have 4 tires (that I had shipped to this location) put on my vehicle. My husband arrived at 2:45 to drop off the vehicle and was told it would take an hour. At 4:17 we received a call telling us it was going to be $20 more than we were quoted, because they quoted us for the wrong tpms (even though they were told what vehicle I had when I made the appointment.) When we arrived back at the store at 4:20, my car had barely been touched. At around 5 I heard a technician ask about my tires, stating that there were only 3 that they could find. Nobody ever said anything to me, or acknowledged that my family and I had been waiting around for the last 40 minutes. At close to 5:30 they finally put the tires on my vehicle (I guess they ended up finding my other tire?). So after almost 3 hours and $20 extra dollars my tires were finally installed on my vehicle. I sat and watched the employees standing around and talking while we waited on out vehicle. Save yourself the headache, go somewhere else.
1/ 5stars
by Beth P
on June 18, 2016
5/ 5stars
by PauldingTeacher
on December 1, 2015
I wanted new tires before traveling for Thanksgiving, but I was working every day before. The guys here worked with me to make an appointment and to have the job completed during a short open window I had. I requested an alignment, but after doing a free check, I was told I did not need one so I should save my money. I had already budgeted that cost into the price, but it's always great when someone saves you some money!
5/ 5stars
by Eric H
on November 22, 2015
Eric was very professional and courteous. Work was completed within time stated.
4/ 5stars
by debbiega
on November 22, 2015
Timelines is the area that needs to be most improved
5/ 5stars
by cjporter1048
on November 17, 2015
Great Tires, Great Price, Great Service, thanks again for the great experience.
5/ 5stars
by Drtyred504
on November 5, 2015
Outstanding Service from my man Eric!! You want honest and good service go see him! You won't regret it!
4/ 5stars
by Nurse B
on October 15, 2015
I recenlty visited 1 week ago for oil change. Service was done quickly. But they were not able check my air filter. I was not given any explaination as to why they were not able to check it but noticed on my reciept when I got home it was not checked with the oil change. Also noticed I a note stating I needed my brakes flushed and was not verbally told or given a quote to have work completed. Overall great customer service. Sitting area was clean and pleasant.
5/ 5stars
by dkj1
on September 26, 2015
They always take good care of me and my vehicles. Good staff and management.
5/ 5stars
by Xbox F
on September 20, 2015
The last 170k plus miles, I have not let anyone work on the car but the OEM shop, but no more. These guys are great and faster and less expensive then the OEM shop.
5/ 5stars
by jkroese
on June 27, 2015
The people there work with me to resolve issues that I have. Timing is never good for a repair but at times they have gone above & beyond for me.
5/ 5stars
by Gwill
on June 6, 2015
I always bring my vehicles here. Eric is great. I'm comfortable with sending my wife here knowing that she won't get ripped off.
5/ 5stars
by James S
on May 31, 2015
These guys always do a great job. They have been the exclusive provider of tires for all my vehicles. ( A couple BMWs , and our Audi A5) Professional service and the only people I trust to install tires on my cars.
2/ 5stars
by AngelMar
on February 26, 2015
They suggested a fuel induction service and through the process they broke my intake throttle body, my husband talked a representative and he told him to go and purchase one and that firestone would refund the money. My husband informed the representative that firestone needed to purchase it and put in on. That has yet to happen, then the store manager informed my husband that the broken throttle body does not effect the car and only gave us a 50 store credit only to use at there store. The also repaired the right wheel barren on another one of our cars and the mechanic left a great deal of oil on the car.
5/ 5stars
by Avis
on February 4, 2015
Excellent service and the technicans were very thorough.
4/ 5stars
by Kibb
on January 26, 2015
Everyone is friendly, knowledgeable and trustworthy.
5/ 5stars
by RSam
on January 26, 2015
All of my cars I take to Firestone for repairs. I am happy with all of my services. The staff is always friendly and courteous. As always thank you.
5/ 5stars
by cleo
on January 25, 2015
GREAT SERVICE ERIC TAKE. GOOD CARE OF MY CAR AND ME
3/ 5stars
by EPMD
on January 24, 2015
Last service was about a month ago in Hiram didn't have to wait more than 2 hours for oil change.
5/ 5stars
by mwright2978
on January 23, 2015
I took my car in at the Hiram location for brake repair and I didn't have the amount of money they had quoted me so they ended up giving me a little discount. They were very concerned about my well being and being able to drive safely. I really appreciated it:-)
5/ 5stars
by MR B
on January 23, 2015
The tech who worked.on my vehicle discovered a.problem.that.the the dealer missed.
4/ 5stars
by Barb
on January 22, 2015
associates are friendly and knowledgeable. Truthful about whether or not they could do the service.
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