1/ 5stars
by Charles W
on February 1, 2019
This was the WORST service possible!!!
1/ 5stars
by Charles W
on January 28, 2019
Terrible service went in with a headlight problem on passenger side and a crew in tire. Call and suddenly both were out and they couldn't plug the tire. Left and went another tire store and they pulled the screw and said we didn't need a new tire!!!
5/ 5stars
by Vicki S
on November 18, 2018
My experience with this location was superb, professional, and expedient. If you need your vehicle serviced while you work, drop it off and let Firestone service technicians work their magic for you!
5/ 5stars
by Terentia L
on January 18, 2018
I always enjoy the people who work at this store. Spencer is very informative and he will definitely be very honest with you. The store manage Bret is also awesome.
1/ 5stars
by Levi M
on September 17, 2017
The last time I took my vehicle here, it was explicitly for alignment check/front end check. After waiting about an hour for them perform the general inspection, I was asked what else I wanted. I explained for the second or third time that I wanted the alignment checked. I then waited about another hour for that service to be performed, only to be told that the alignment machine was not working and they couldn't do it. I wasted about three hours of my day in all, and spent money on a general inspection I didn't really want but I figured I might as well get if I was getting it aligned. The time before this, when I brought my car in to this location, I scheduled an appointment for first thing in the morning, only to show up at the appointed time to a closed facility with no employees present. I don't know what the deal is at this location, but I won't let them waste my time or money again.
5/ 5stars
by Tammy G
on July 13, 2017
5/ 5stars
by Jameka C
on May 16, 2017
The gentleman working in this establish remeber your face and car. Are very knowledgeable technicians, mechanics and sales advisors. If I have a problem they have a solution. I am very thankful being a female that no one there talks down to you, I am respected and they care enough to explain the issue with your car effectively. I am always giving proper time ranges for my repair. I will return for regular maintenance or repairs.
5/ 5stars
by Stephanie
on September 17, 2016
Excellent experience, exceeded my expectations.
1/ 5stars
by Michelle
on April 17, 2016
First of all, I do not want to hear about the last customer who had a problem with the auto advisor. If you talk about the person to me and call their name, Shannon, then you will talk about me and my issue with someone else. I do not understand why your advisor wait until my vehicle mounted and the equipment on my car is removed to tell me oh, by the way, your vehicle needs an alignment after the technician put on the rack and pinion and steering gear. I was not told that when I came in on 4/5/16 or on 4/15/16. I told 4 hours while my vehicle was serviced. I paid $169 extra because I was told without it my vehicle would have problems. You are wrong John for what you did.
5/ 5stars
by CARLOS M
on November 24, 2015
FROM THE BEGINNING TILL THE END OUTSTANDING CUSTOMER SERVICE!!!!
5/ 5stars
by Successpull
on November 11, 2015
I bought my Saturn Vue in 2008 and GM decided to close Saturn dealerships leaving me to find a place to maintain my vehicle from day one! Firestone has taken care of me in every state I traveled (with job) and have maintained my Saturn of which has 276,000 miles and runs like a new car. I have many incredible stories of Firestone dealers going above and beyond to get me to these miles. I prefer this location (Pleasant Hill Rd) for honesty and efficiency. They are a favorite for me to work with and I drive out of my way to get my car fixed here! Thanks, Firestone Duluth!
5/ 5stars
by Pilot D
on October 20, 2015
I have always taken my car to no other auto shop than Firestone Complete Auto Care on Pleasant Hill Rd Duluth Ga. I will recommend anyone who want a great service and reasonable price to check them out.
5/ 5stars
by Akansha
on August 17, 2015
I am Fully Satisfied with my car work. Firestone is the Best :) Staff Members are Good .Good Job!!!
5/ 5stars
by MsShipp
on May 13, 2015
I was so pleased with the way Erick handled my situation. He really made what seemed like a catastrophe into a really simple fix. I was so thankful for the amount of time it took for them to get me back on the road. The whole experience was very pleasant and enjoyable
3/ 5stars
by katew
on April 20, 2015
I took my car in the other day for what I thought was a punctured tire, possibly two tires. They did fix it, but it took almost three hours and it was twice as expensive as at my local mechanic. They were nice and all, but if I hadn't been desperate, I wouldn't have gone. They kept trying to get me to buy new tires which I didn't want to do, which was obnoxious. They fixed my tire but I won't be back.
3/ 5stars
by Trish21
on April 17, 2015
The technicians provided friendly customer service and they seemed very knowledgeable in their profession, however, I kept having problems with my engine belt after I had my car serviced by them. It kept falling out of place and apparently it wasn't tightened well enough when my engine belts were replaced by them. I had to keep scheduling appointments to get the belts properly secured.
5/ 5stars
by Anonymously o
on February 5, 2015
I have known David for quite some time now. All his guys there are always so professional and helpful. For what I use them for, I can't think of another place to take my business.
4/ 5stars
by Jmiller
on February 4, 2015
I've been using this location for a while now. Over time I have had continuous issues. Grease along the car door and hood, the windshield washer fluid has run out soon after I had the car serviced telling me they never refilled it. Bought a new car and after getting the first tire rotation the tire stem valve cap (A nice metal one) was missing. Went back and they replaced it with a plain black one. I've left after getting a new tire on and noticed grease all over the rim. Thought is was scratched up at first glance. I've dropped my car off at 2pm and returned at 6pm and they never even touched the car. So I returned the next day and the manager offered 1/2 off the service. So I appreciated that don't get me wrong. But I've just noticed the level of service getting worse over the last few years.
5/ 5stars
by Pat H
on February 2, 2015
I had to get a tire repaired. It ended up where it could not be repaired and I had to replace the tire. Ethan was my service advisor and he was excellent. He showed me the old tire and why it could not be repaired and was very helpful in giving me options for replacing the tire. Kept me up to date on the status of the replacement.
5/ 5stars
by MINIFRIEND1
on January 24, 2015
Couple of months ago . Great And fast service.. Friendly and professional as always! I have two cars and always use their service.
2/ 5stars
by eaglegeorgia
on January 23, 2015
Mainly use this place because we have a credit card for it and need to go that route sometimes, but it seems like no repair is ever under $1,000. And we've had a few instances where even after the repair, we had problems.
5/ 5stars
by tlk61
on January 23, 2015
Been using this store since it 1st opened back in the 80's. Great store to do business with.
5/ 5stars
by Sera
on January 23, 2015
Always get great advice and service. I have had four cars serviced over the past 12 years and never had a problem- not once!
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