Car Repairs And Tires At 501 N Monroe St From Your Tallahassee Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 501 N Monroe St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

501 N Monroe St
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #3557 Managed by Anthony Connell

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, headlights, the battery, and more. Plus, we're dedicated to providing the best auto repair possible at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (850) 692-6038.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 51 Reviews
1/ 5stars
by  
on August 7, 2018
When I called and described the slow leak problem, the receptionist asked me if there is a nail in the tire, I said I don't know, maybe. She then told me that I can check the tire myself, and if there is a nail, take the car to the store. I had to convince her by saying "isn't that what you guys are good at? To find what's wrong with the tire?" The message was not relayed and the mechanic said there's nothing wrong with the tire and it is natural to lose pressure and the sensor was not giving correct reading...
5/ 5stars
by  
on July 5, 2018
My wife and I move here from upstate NY in Sept 2017. I was concerned about find a place to have our vehicles serviced. I average 25 miles per month with my job so this is a regular need. I have been happy with the service and the time it takes. I purchased tires here as well. I had a local Chevrolet dealership tell me last November I needed new breaks. You people showed me in writing that I did not and I'm sure stand by it. Thank you, I would highly recommend these folks for any work you need done. At minimum service and tires of which I can speak to.
5/ 5stars
by  
on June 14, 2018
Great guys. Original style and awesome service
1/ 5stars
by  
on April 26, 2018
Misleading advertising regarding special prices and coupons. I wont come back to your store or any store and I will let other customers how dishonest you are. Charges for Complete vehicle inspection and brake inspection. The least you could do is give me my money back but you offer 10% on my next oil change. Racists white supremacists
5/ 5stars
by  
on January 29, 2018
This is the first time I have used this particular Firestone location and I was blown away by the customer service. The two men that were working upfront gave outstanding customer service to not only me but the other 6 -10 customers that came in while my car was being serviced. The store was immaculate and they offered everyone fresh coffee. I was so impressed with how I was treated, that while I was waiting, I paid attention to the interactions with all their customers. Most were greeted by their names which made me know that people have been coming to this store for years. I have used Firestone for years but again, this was my first experience at this location and I will be back. I can't wait to see how long it takes to call me by my name. Also, the service was completed in a timely manner.
5/ 5stars
by  
on January 22, 2018
I ordered a cretin size tire from discount tire in Tallahassee fl ,after it taking a month for them to come in they refused to mount them on my wheels on my vehicle . saying the tire i choose was not rated for my truck.(this is a custom job) .i went to Firestone in Tallahassee,they had the size i wanted in stock and had no problem putting them on my little truck. i am very please and happy with my experience! i will bring my other cars here from now on.i am also a business owner and will be telling my customers about this and how the guys and gals at Firestone in Tallahassee helped me out. thanks again!!
5/ 5stars
by  
on December 28, 2017
Very friendly and nowledgeable staff...prices are very responsible compared to the competitors.
5/ 5stars
by  
on December 14, 2017
Todd and Bill are awesome with customer service!
1/ 5stars
by  
on November 22, 2017
The store manager, Kevin, recently called to discuss a concern. Rather than asking for feedback he became defensive. While he was quick to blame the student sales associate, it's no surprise customer service training is lacking at this site based on this phone call. Firestone should consider providing customer service training to management.
1/ 5stars
by  
on November 18, 2017
1/ 5stars
by  
on November 16, 2017
I was told to take my car to another shop for service. I have been a loyal customer for years and on this day, I was not helped at all as if the salesperson and the technician was clueless on knowing what needed to be done to repair my car. They did not want to continue with trying to find the issue at all after just looking at my car for a very short time. Very disappointed.
5/ 5stars
by  
on June 20, 2017
I had an excellent experience at Firestone. Their employees are knowledgeable and helpful and they have some of the best customer service I've found at any service center in town. I will be taking my car back the next time it needs work done.
5/ 5stars
by  
on June 5, 2017
Great service but the wait was way too long!
5/ 5stars
by  
on April 7, 2017
I got a flat tire after traveling in from Atlanta. I happened to be close to this store and pulled in for help. Though they were very busy, several staff members of varying roles took time to help me and all the other customers with our car issues. I was lucky to have Bridgestone tires and was able to replace just one and they didn't try to upsell me. Within a few hours I was back on the road. The staff also directed me to food and comfortable accommodations within walking distance while I waited. Highly recommend this store.
5/ 5stars
by  
on March 28, 2017
They were friendly and got my service done quickly even without an appointment. Will definitely be coming back here.
5/ 5stars
by  
on November 23, 2016
With how hectic it was before the holidays, the service advisors, especially Bill, did a great job getting customers in and out and addressing their needs. I'm one of those people who wants to keep their car in the best shape so I could keep it for a long time, so I love it when I pick up my car after repairs and it feels like it is brand new. Thanks Bill and Danny for the awesome service and care for my vehicle!
5/ 5stars
by  
on October 7, 2016
The products,( tires) seem to be exceptional, the service overall was great as well. they got me in late in the day and then stayed late to complete the job. Chris was extremely friendly and very helpful as was the Mechanic, Technician. Bill has a very good team at this location. Ed
4/ 5stars
by  
on October 7, 2016
The Tech was cheerful but not able to explain how the issue that the sales adviser mentioned would help my truck be better on the road.
5/ 5stars
by  
on August 20, 2016
Bill Adams, Tony, and Charlie VERY nice, Bill Adams has been a great guy in helping me every time i'v been at his store. I just found out Don is no longer there. Thank You Bill,Tony and Charlie.
5/ 5stars
by  
on June 14, 2016
Bill and Tony are honest and provide reliable service for my family's vehicles every time. I highly recommend to anyone in the Tallahassee area to take advantage of the exceedingly good service provided at this location. Kudos on a job well done by them and their expert technicians!
4/ 5stars
by  
on May 2, 2016
Front staff was very busy and seemed like they were short staffed took a little longer than I expected to pay but Don, one of the mechanics was phenomenal. Seemed very knowledgeable and answered all my questions and I had a lot. Wouldn't take my vehicle to anyone else. Great guy.
5/ 5stars
by  
on December 15, 2015
Bill and his team have always been professional and worked with me to solve any problems that might come up.
4/ 5stars
by  
on November 30, 2015
My daughters car overheated. Had a leak. Called in am, spoke with Tony. By the afternoon car was finished. Well done.
5/ 5stars
by  
on November 9, 2015
Excellent Service, great price, knowledgeable people
5/ 5stars
by  
on October 27, 2015
Eddie worked on my car and he did a great job! I'm definitely coming back.
5/ 5stars
by  
on October 26, 2015
I was in need of assistance, while on vacation and they were there in the clutch. The staff was friendly and the Technician seemed to really care for my saftey.
5/ 5stars
by  
on October 13, 2015
We received great service without a long wait. We appreciate the professionalism and courtesy. Thanks!
5/ 5stars
by  
on July 7, 2015
I always experience the best service with no hassles at Bill's Firestone. He gives recommendations for future upkeep with no pressure.
5/ 5stars
by  
on June 11, 2015
Mitch and Bill in the Tallahasse store are probably the kindest, most respectful gentleman I have ever encountered at a Firestone or any other car maintenance facility. Absolute gentlemen... it's no wonder they're doing such a volume of business! Phenomenal!
5/ 5stars
by  
on June 5, 2015
I used them for the first time a week ago and so far everything is well. The individual helping me was well knowledgeable about vehicles and assisted me by answering all and any question I had. Phenomenal job!
2/ 5stars
by  
on June 3, 2015
I dropped my car off on Saturday and asked for an oil change and replace the overflow/resevoir for engin coolant. I also requested an inspection for $9.99. On Saturday afternoon, i drove the car home. A few hours later, I drove the car and noticed there were two pools of liquid on the pavement under the engin where I was parked. MonTuesday, driving the car to work, the low collant light came on and I drove straight to the Firestone shop. When we opened the hood, the resevoir was DRY, 1/2 inch of fluid in the resevoir!! I left the car there, reminding the service person that my job is ":running errands" for the lawfirm. He said they'd look at the problem and let me know in half an hour. I didn;t get a call until 1 1/2 hours later, and the problem was the hose was crimpted too tight when they replaced the resevoir , and fluid could not return, and had spilled out. I was inconvenienced to have to return the car to have a repair that their TECH caused, and be out of a vehicle when it is my livlihood, so I had to inconvenience others.
5/ 5stars
by  
on June 3, 2015
I have been going to this Firestone location for over 10 years. Best service ever! I have been screwed over by service centers in dealerships. These guys know what they are doing and will treat your car with care. My whole family goes here. Bill Adams is the best!!
5/ 5stars
by  
on May 12, 2015
My experience with Firestone was very good starting with the phone call to obtain information about a front in alignment to the service of the car and the professionalism of the workers there. I would recommend Firestone because my experience was great and the workers was very friendly and prompt and showed they knew what they were doing and the service was not long and drawn out, overall you guys get an A from me again thanks for the great service.
5/ 5stars
by  
on April 18, 2015
The represetatives were very helpful and provided service in a timely services.
5/ 5stars
by  
on April 14, 2015
This is the first time I came to Firestone. My Low Tire Pressure Light was on and I stopped at the Firestone for checking. The staff at the front desk were busy but still took time to help me. One staff (should have asked his name) told me to pull my car near the repair station and the technician would check the tire pressures. I only sit in my car for two minutes and one technician came to check my tires. He pumped air to my tires and reset for the warning light to go off. The technician was so friendly and patient with me and my car and no charge for the services. On the way out of the shop, the front desk staff asked me if my tires were okay now - he was as friendly as the technician. It's my lucky day! And definitely, I'll use their services in the future.
5/ 5stars
by  
on February 27, 2015
Honest, straight forward and the service level towards the consumer was beyond my expectation. As a result of my first time visit I have already planned another visit.
5/ 5stars
by  
on February 5, 2015
I used them about four months ago service was great.
3/ 5stars
by  
on February 4, 2015
Mitch was very nice but the starter they installed in my truck cost 2 x what I can buy one for at any auto parts store. I also had to pay a tow truck bill because they could not diagnosis the issue properly the first time so I was stranded when my truck wouldn't start.
5/ 5stars
by  
on February 3, 2015
I use this store as often as possible for my automotive needs
4/ 5stars
by  
on February 2, 2015
I came to Firestone in desperate need for new brakes for my 2010 Honda Accord, and wanted only honda products. Fire Stone went out their way and called the honda dealership and gave me a cheaper price for the same exact brakes I was in desperate need of. I can't remember who I spoke with, but so far all the Techs were awesome. Keep up the great work because customer service is what wins me over. Oh did I mention they recognized me in line!
5/ 5stars
by  
on February 1, 2015
All tires are rolling well since last visit. I am definitely returning for another visit soon.
5/ 5stars
by  
on January 27, 2015
I have all my service work done at this location. Mostly deal with Mitch when I go in to the shop, he has taken care of my cars and company cars for years. I trust him to make sure all work to be done in the manner that you expect your team you team to perform. Mitch had worked at the Apalachee pky locations when I first began having my cars serviced at firestone. He was always knowledgeable, explained the work needed and made sure it was done right before I picked up my vehicle. One day I went by and he was not there, no problem, nothing to worry about so I had my oil change and suggested to have valves cleaned so I thought , why not. I came to pick up my vehicle and was told my battery was bad and I had a nail in my tire. The battery was from Pepboys so I went back to them to check. I noticed that my check engine light was on and my car was running a little rough. Pepboys checked my battery and said was full charge and there was nothing wrong. So I go back to Firestone and was told machine was new and might have had a misread. So I asked to check my engine light. It came back with a bill 400.00 dollars of what it could cost to fix it. I left and after about two weeks decided to call the store and ask to speak to Mitch before I started to take to another shop. That was when I found out that he had moved to the Monroe street location. I went over there, he pulled it into the shop and five minutes later brought it back out fixed. One of the wires had pulled loose and created the check engine light to come on. After seeing the reading on the computer he knew exactly how to fix it. Now I drive past the pky store to Monroe street shop to get my work done. Thank goodness I almost started to look for another mechanic shop to get my work done. I try to go to places that I feel good about and are fair. Sometimes it takes a while, but when I do , that is where I stay. Mitch renewed my faith in Firestone brand that day. I'm glad he was there that day. I have been going back there ever since Sincerely, Terry L. Johnson
3/ 5stars
by  
on January 26, 2015
I had to return 3 different times to get the tires to quit leaking air...brand new Firestone tires. They did not clean the rims properly the first time.
1/ 5stars
by  
on January 25, 2015
I started using Firestone in south Florida and now go to the one downtown in Tallahassee. I have consistently found really good technical work, and solid honest advice. It is great to work with Bill the Manager there and know that he is on my side rather than the many independent garages that look for a way to scam you into paying for repairs you don't need.
5/ 5stars
by  
on January 25, 2015
Bill Adams and his staff always provides top of the line service for my Corolla.
5/ 5stars
by  
on January 24, 2015
I have used Bill at Firestone for more than 10 years. He's honest and fair! I've never been sold anything I didn't need, which for a female is amazing in the automotive business.
2/ 5stars
by  
on January 23, 2015
I went to Firestone about 2 months ago. I got a valve cover gasket replaced. During the replacement Mitch recommended that I get new spark plugs and a complete fuel system cleaning done. So I did all that was recommended than after my visit my engine oil pressure light came on. So I told them and they said I should change oil and it will go away. So I did so. But the light is still on till this day. They said I need to replace the sensor. After doing over a thousand bucks worth of work they said I still needed to do something and didn't offer any discount because of all of the work I had gotten done here. I was very dissatisfied and left with a huge debt in my bank account.
5/ 5stars
by  
on January 23, 2015
Great service!!! I always recommend this location to friends.
5/ 5stars
by  
on January 23, 2015
I have been a customer for years and its nice that you can have a person you know work on your car. I would like to see coupons with a longer expiration date. Its always seems that our oil change is always done before we see a coupon or after the date the coupon is valid for. Keep up the good work;
5/ 5stars
by  
on January 23, 2015
Mitch always takes car of my vehicles with professionalism.\
1/ 5stars
by  
on January 22, 2015
I took my car in last September (or thereabouts) to have my air conditioner looked at as it wasn't conditioning any air. I went to Firestone mainly because it was on the other end of the block from where I was working. While they did fix my air conditioner they also broke the knob/dial used to set the air temperature inside the car. Thus I now have no heat and also can't defrost my windows. During an earlier visit I was also unnecessarily charged for a diagnostic I did not ask for and did not need. They did correct that charge, but I have been unwilling to return to have them fix my dial for fear I will be erroneously charged or that they will break something else. Would absolutely not recommend anyone go here! Find another mechanic, really any other mechanic.

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