5/ 5stars
by gloria w
on February 26, 2019
JOE WENT ABOVE and beyond waiting for us to install a new battery.
5/ 5stars
by Bill O
on December 11, 2018
....more interested in my safety, then a quick sale
3/ 5stars
by Varghese M
on November 17, 2018
My main concern is "what is the point of making an appointment" if you can't keep them. For example, I make an appointment for an oil change and make an appointment for a given day at 10:00 am. If I show up in time, it should take about 15 minutes. If I don't show up in time I understand you will take the next person in line and I fall behind. Can you make that promise?
Responded on January 3, 2019 We definitely understand your concerns regarding a long wait time and would like to ensure this is addressed, Varghese. Please private message us with the details of your experience, any related invoice numbers, and your contact information. We value your business and thank you for choosing Firestone.^Kristyn
Firestone Complete Auto Care - Naples Management
1/ 5stars
by Andy
on August 15, 2018
dropped car off around 10 am for a simple procedure and was told "a couple hours". well a "couple hours" later they hadn't even touched the car, or called me to tell me anything. It took them until 6:45 PM to get the car done, and they STILL didn't do a full vehicle inspection that i paid for, or an alignment check. Had to explain over phone and bring car back next day. They also didn't give me all my stock lug nuts back, had to get them back the next day. They also never let me know if the car NEEDED an alignment or not, and just did it, despite the fact i had decided to not have it done. HORRIBLE communication, HORRIBLE service, HORRIBLE time estimates.
1/ 5stars
by ahron z
on August 2, 2018
5/ 5stars
by Carlos
on July 7, 2018
Great shop! Techs are well trained and do good repair work. 4-wheel brake job was completed satisfactorily, they just couldn’t or wouldn’t “turn” my drilled/slotted rotors in fear of destroying them. Not big deal, good work at a fair price!
5/ 5stars
by linda d
on May 10, 2018
had a number of issues with my car. Phillip explained everything expertly to me. was in and out in real fast and reasonably priced. will absolutely go back !
5/ 5stars
by Cal J
on March 4, 2018
I originally went for my tires to be balanced and aligned. I asked my service technician (Per Paperwork- 10 RAFAEL) a question pertaining to my oil and he inspected it for me to see if he could see where a leak was coming from- to which he told me it was the drain plug. He was very personable and informative. The manager on duty (Phillip) was very nice also and engaged in friendly conversation while I was waiting. They originally said it would take a few hours (3-4) however 2 hours later, I was already out the door on my way home.
5/ 5stars
by Hector R
on February 11, 2018
Greatest service
5/ 5stars
by Susan S
on January 23, 2018
Friendly and professional
5/ 5stars
by Marilou
on September 1, 2017
I had to get to the hospital to be with my husband, however my car was making a clunking sound. I drove to Firestone, they immediately helped me to resolve the problem, assured me they would replace the wheel bearing and check the car over. They called within hours and said my car was ready. This service is exemplary. Service people are caring and knowledgable
5/ 5stars
by Tyler
on April 24, 2017
The manager (Larry) is always great to work with. I don't feel like they push services that you don't need. He is also easy to talk to and will joke around with you.
5/ 5stars
by Warren N
on April 19, 2017
Our mechanic Luis was awesome. He was very helpful and explained the service he performed on our car. He also took time to answer the questions we had. Luis is an asset to the company.
5/ 5stars
by Joe b
on April 2, 2017
Manager, Larry, was sincerely interested in repairing my car properly and to my satisfaction. I would do business with Larry again.
5/ 5stars
by Robert D
on January 14, 2017
We were extremely happy if the service everyone was so helpful there, we would defiantly recommend them, and have to others. Very fair prices.
5/ 5stars
by Lisa
on December 5, 2016
Gave my car to my teen daughter and she took it for an oil change. It was her first experience. I almost called in, but dcided not to. They were very helpful. She was so proud after she picked up the car and it was quick. Have all my cars services there since moving here over 10 years ago. They are great.
4/ 5stars
by Ron W
on August 10, 2016
I would think that if you spend approximately 80 dollars for an oil change they would at least refill the wwasher with water.
5/ 5stars
by Helen239
on May 29, 2016
Recently moved to the North end of town and was desperately searching for a location for my car care. I absolutely loved the professionalism and customer service provided by Larry. I definitely will return to this location again. Thanks a million Larry.
5/ 5stars
by H.Donselli
on April 20, 2016
Visited this location for the first time for brake inspection on o4/20/16. The employee was extremely kind and helpful. They made a courtesy check and then suggested tire rotation no charge. Additional work was done at my complete satisfaction. Highly recommended.
4/ 5stars
by Steve V
on April 6, 2016
My experience was mostly positive. Alex, the advisor, told me what would be done, kept me informed and generally gave me a good feeling about the service I was getting for my car. The technician, Rafael, did a superb job, paying attention to every detail. My ONLY problem here is they call themselves "Complete Car Care"... they are not. I am told this location can only perform superficial work: Tires; brakes; Oil and the like. They CANNOT perform a transmission service, though the sales board in the shop clearly states they DO this service. But, they do not. I have a 2012 Mustang with a sealed automatic transmission. They do not have the proper fittings for such a situation, and I am having to go to yet ANOTHER Bridgestone shop to get this done. Two separate visits to get what should have been done in ONE visit. Had I known this (and I did note I needed a transmission flush when I scheduled my service--and listed my car year, make, model) I would have gone to the other location instead. Note: I will NOT be back to this location, when next I need service, but will go to the location which CAN perform the services I need. If all you need are brakes, oil and tires come to this location. Just don't expect anything more.
5/ 5stars
by Jennifer L
on March 16, 2016
I would advise any friend or family member to go to Firestone for their vehicle maintenance. They are trust worthy and fair. We have never had a bad experience.
1/ 5stars
by Yeyni
on December 17, 2015
They lost my papers and no one could say anything about my car.
5/ 5stars
by Lnew
on November 28, 2015
I have gone to Firestone for years. They are honest and helpful! I get oil changes and they match other places. Always get great customer service. Thanks!!
5/ 5stars
by gnbo
on November 23, 2015
i have used this facility for over 5 years. very happy. miss vito and larry
4/ 5stars
by Vadim444
on November 16, 2015
Professional staff. Good timing and no pushing to do things like everywhere else
5/ 5stars
by maserati239
on September 27, 2015
I am very pleased to say that the service job at firestone located on 5495 airport rd n was beyond my expectations. Very helpful and informed individuals who work there. I personally would recommend everyone to go to this location for your car needs.
5/ 5stars
by peter c
on September 25, 2015
I recently took my vehicle to get new tires for my vehicle. Was done in a reasonable amt. of time. When I drove out of there definitely knew there was something amiss because my car was making a noise it wasn't making before I drove in. Took my car back the next day. They couldn't find it. I told them it was a safety issue I was fearing. I took it back a 2nd. time. They found the problem (was a loose heat shield) They fixed it no charge. I felt the service advisor was concerned with my needs. Kudos to him and the techs @ Firestone. Will definitely be back. Thank you!
5/ 5stars
by Red i
on August 6, 2015
Used them a few weeks ago . They were courteous,and efficient!
3/ 5stars
by Stormx
on July 8, 2015
I had had a blowout on I 75 due to a seized caliper on the right rear axel and after that repair, was driving on the thin substitute tire provided as a spare. I went to Firestone for a new set of 4 tires. The salesman had the specific tires I requested and went very quickly through a list of items I thought he had said came with the tires: Wheel balance, road hazard, and rubber valve. When I got the bill, I saw the total for these three items came to almost $190. I would not have taken them if I realized the cost. I would still like to cancel them if possible. It was my being upset and a little disorganized that caused this but your salesman raced through the detailing and I didn't catch it.
5/ 5stars
by Janenv
on June 30, 2015
I've been going to Firestone for most of my car needs. Vito and Larry have always made sure my car has been taken care of completely.
3/ 5stars
by Danielle2616
on June 8, 2015
The staff was friendly. I went In wanting new tires, brakes, and an oil change. I also knew I had a check engine light on, and a air bag light that just won't stop flashing. Tires and back breaks done, however I still need front brakes. I asked if there was anything else they recommended or saw that needs to be done, and they said no. I felt a little disappointed as I just spent over $700, yet wanted to drive straight to another mechanic. I honestly feel the effort wasn't there.
5/ 5stars
by Kaia11
on June 2, 2015
I came into Firestone in Naples FL time and time again. I could not be happier with the quality of service, respect, and welcoming atmosphere I experienced. It could have been a very difficult time, but Firestone Naples made my tough situation into a joyous experience while also getting me back on the road for my future travels! I couldn't have done it without them! Thanks to each member of the team!
4/ 5stars
by Eddynelly
on May 24, 2015
Very professional and courteous, So far well done.
5/ 5stars
by Spider 5
on May 15, 2015
I had a severe puncture on one tire. It was patched/plugged long enough to get home. Called to see if they had my tire in stock. They did. 8:30 the next morning I was there. Vito handled the paperwork while Nicholas (Tech #4) handled the install of the new tire.Terrific service. I will return when all 4 tires are replaced.
5/ 5stars
by cooldriver
on May 7, 2015
Going on long road trip wanted all services oil change and tire rotation done prior. My boys hooked me up and now I am a happy motorist
2/ 5stars
by BFAM301
on May 4, 2015
Vito wasn't working that day, and his absence was felt. For the first time in many years of servicing my vehicle, there was not a window sticker applied on my windshield indicating the date of the next oil change, and there were dirty paper floor protectors left in my vehicle. That has never happened under Vito's watch.
5/ 5stars
by Kappy
on May 2, 2015
great prices atmosphere and information on all products and services Vitos the best
5/ 5stars
by JW2000
on April 28, 2015
My husband and I have been using this Firestone store for 10 years or better. We have never had a bad experience and Vito and staff have always been honest, pleasant and helpful.
5/ 5stars
by Audrey123
on April 21, 2015
They are always so friendly and honest about what my car may need other than an oil change. I would recommend them Highly. Vito is my favorite!
5/ 5stars
by Rob123
on March 4, 2015
Just had tires installed and was the most pleasant experience.
1/ 5stars
by DonIndy
on February 27, 2015
Got an oil/filter change, drove back to Indianapolis and found oil on my garage floor. Took my car to a local Firestone Store here and they found a faulty leaking oil filter. They replaced it FREE and had to add a quart of oil that had leaked out since my oil change in Naples, FL No harm, I'm satisfied. The one rating is because I had to take my car a second time to a Firestone Store, and I had to clean up the oil on my garage floor.
5/ 5stars
by Krichmond
on February 26, 2015
This Firestone is always rocking busy but they always take care of me for an oil change and top off my fluids. As a woman who takes her own cars in they never try to upsell me for things I dont need but alert me if they notice something. Just honest good mechanics!
5/ 5stars
by cassey
on February 26, 2015
1 month ago though I had more wrong than they found.
5/ 5stars
by CJay
on February 26, 2015
This manager runs an efficient program despite the fluxuation between "snowbird" season and "just us folks" season.
5/ 5stars
by JimCathie
on February 25, 2015
Always take time to check tire pressure ans answer questions...just pull up to a bay and mechanic comes out!
5/ 5stars
by alam0413
on February 25, 2015
They were very friendly and efficient. Vito was great.
5/ 5stars
by sonia75
on February 9, 2015
Firestone is the most friendly trustworthy company. The customer service was great & they explain everything u need or wouldn't for your car! I will never trade them with any auto shop In The world
5/ 5stars
by paparaven
on February 3, 2015
Vito and his team are the best they always fix the problem the first time
5/ 5stars
by Skeeterny62
on February 3, 2015
I've been using them for years on all my cars and they are awesome! Vito is an amazing Manager
5/ 5stars
by cvilla
on February 2, 2015
Technicians and front desk worker are very friendly and answer to all my questions.They gave me choices, but still, this visit was very costly.
5/ 5stars
by Odalys
on February 1, 2015
The service was great! servive was exceptional and everything was explain correctly .
5/ 5stars
by Dadzilla
on January 28, 2015
I am highly satisfied and will refer my friends!!!
5/ 5stars
by Harrybruin
on January 27, 2015
Got new tires and I feel I made the perfect pick. Great place to do business.
5/ 5stars
by Mia 2
on January 26, 2015
My current shop is in Naples, Florida on Airport Pulling and Pine Ridge. My former shop was in New Jersey on Route 18th in East Brunswick. In Naples my ten stars go to Vito J. D'Amico and in East Brunswick to Ray Cherboni. This gentleman saved my life. I can be anywhere between Florida and New York, if I have a problem all I need is to call either one of them to help me, and they always do their best. Ray just did a major repair on my car it was a serious matter with the steering and suspension, I was far away from home and he called my husband to make me feel more comfortable because the charge was over $1300.00. Thank you for having these gentleman representing your company, I am sure they are a great asset to your business.
5/ 5stars
by VirnaL
on January 26, 2015
They always do my oil change in a timely manner and always apply my discount coupon when I have one. They don't argue with me about the coupon like other Firestone locations that I went to on the East side of Florida. Maybe you should hold a meeting to let all Firestone locations know that they should except all coupons that are found on the internet. I find this very frustrating.
5/ 5stars
by Dog s
on January 25, 2015
Routine service done professionally. Out very quickly.
5/ 5stars
by Barbra
on January 25, 2015
They do their best to find the part for the best price.
4/ 5stars
by Larry D
on January 25, 2015
Professional and friendly. Did what they were supposed to do.
5/ 5stars
by Jackcinnaples
on January 24, 2015
Quarterly LOF/ARB on my daughters college car well done over her home trip for the College break. No problem scheduling vehicle in for service, dropping off for appointment or picking up when promised.
1/ 5stars
by slicklikeyou
on January 23, 2015
I can only be honest: Guido is a very skilled salesman, but I purchased four tires, and it took three scheduled visits to have them put on. Then I had to go and schedule another appt somewhere else to have them aligned as there was no machine. It was not a good experience, I am sorry to say. I had hopes.
4/ 5stars
by popajoe
on January 22, 2015
I have used the Naples Firestone for oil changes and tires for both my cars for the ten years I have lived in Naples and have rarely not ben fully satisfied with the peopleo service
/-81.76849,26.21464,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
