Great service, friendly staff. Car was completed in a timely manner.

I was having a problem with overheating besides my regular maintenance. The repair with maintenance was done fast and efficiently. No more problems and I’m on my way again thank you Manager Bear Crockett for your reassurance that the problem has been handled I will be back !

I don’t have very good luck and I walked in expecting to have a bad outcome. I left with the most wonderful thing, Ariel gave me good news and fixed my problem. He went above and beyond and provided excellent customer service from beginning to end! A+++ Every time I come to this location, it has never been a disappointment, my problems are always taking care of with ease. Thank you

Sam and his team are freaking ridiculously awesome. I’m very grateful for these guys

Was on the road on way back to Orlando after visiting a sick friend in Bonita Springs. Brakes failed but was able to get my truck to the store on Colonial drive in Fort Myers. Was in a time bind as had to be back in Orlando that evening to get to work. They diagnosed the problem, fixed, and although I was late for work, I did make it thanks to the quick and efficient work of your store. Only complaint was the cost! Parts should have been around $150-175, and yet I paid $450 for a simple vacuum pump replacement. Appreciate the efficient service and getting me back on the road. Plus the staff were very attentive, but definitely feel the cost was over the top!

Walt and the team in Mt Dora are great! Whole family goes there.

I asked to keep old tires being removed and told them I would return with a pickup truck when the new tires were on the car. They put the OLD DIRTY TIRES in the back seat of a nice clean car. Unprofessional Idiots !!

My experience with this shop was positive until I had them do clutch work and asked them to fix my reverse lights. The clutch work had to be revisited twice. When I picked the truck up the first time I told them that it did not feel right and they said it would "wear in or has air in mcylinder line which will fix itself". A broke down a week later. They fixed it again and it was still hard to put in gear and they told me the reverse light could not be fixed without a massive bill to do it. I ended up having to get it towed to another Firestone Complete care in Juno Florida because it broke again while I was on a road trip. It cost me 3 days without a vehicle, however the shop in Juno did the warranty work as quickly as they could get the OEM parts. They fixed my reverse lights, a brake light and emergency brake and cost less then $160.00. Now the shifting is smooth as butter and running the way it should. I am leary about using the Mount Dora shop ever again, but if your ever in North Palm Beach or Juno, I highly recommend that shop.

Regardless of the Firestone that I have my cars serviced I have never had a problem. I travel lots and have complete confidence in their work. This location goes above and beyond customer care.

This was my second visit to the Firestone Auto Care and it will be my go to place for regular maintenance and auto repairs. Service Mgr,, "Bear" was very professional, courteous and I feel honest regarding my vehicle. They were extremely busy, but my appointment was honored and work completed in a timely manner. I would recommend the Mt. Dora Firestone Auto Care with a 5 start rating.

Great Friendly efficient service

Excellent service with a smile and even better workmanship. My First impression was that they're friendly, competent and honest. This is my new go-to shop. Thank you Bear

Just an oil change this time. I come for tires, brakes, whatever. Always very pleased. All of your teammates are courteous and professional, every time. They have taken great care of my 1992 Nissan truck with 304000+ miles over the years. Thanks

Make an appointment! I did and they had me in and out within an hour. Very efficient

The Service at the Firestone Complete Store, County Road 466, Oxford, FL was outstanding! They go above and beyond to meet your needs and don't try to sell you something you don't need. Refreshing! They sold me what they said they would at the price I was quoted. The tires ride like a dream.

They are always friendly and helpful. And, they find ways to help me save $$$$! Thanks so much.

I dropped my car off for scheduled service at 12:20 pm because I had an appointment scheduled at 12:30 pm for a standard oil change my car was not ready to be picked up until after 7 pm!! While my car was Walt from firestone called at 3:03 pm me letting me know I needed new brake pads in the back I let them know this was ok to go ahead and do the service they would call me to let me know when my car was ready. Almost 3 hours had passed and I hadn't heard anything from them so I called them at 5:51 pm to check the status of my car and asked what time the placed closed and if my car would be done before they closed a man named Walt let me know my car should be finished before they closed at 7, I also let Walt know I live about 20 minutes away. Another hour passed I still hadn't heard anything so I took it upon myself to go down there around 6:35 pm to check out what was going because the place closed at 7. As I was on my way Walt called at 6:42 pm and let me know the technician was test driving the car when I pulled up my car was still up on the lift with the back tires off!!!!!!!!!!!!!!!! HE COMPLETELY LIED!!!!!!!! When I walked in he made up an excuse as to why my car wasn't finished saying it was "tax season" they're very busy and it should be finished soon. I ended up waiting another 10 minutes waiting for my car. I paid, the bill wasn't explained to me and I was charged for something extra I didn't even agree to. As I was driving home I noticed the brakes were worse than when I first brought the car in because of a rushed job. I had to have my dad take the car in the next day to have the brakes bled properly. I was so scared driving home I thought my brakes weren't going to work!!!!! WHY WAS MY CAR THERE FOR 7+ hours????? The bottom line is this place did not live up to their slogan "I believe fundamental honesty is the keystone of business." They lied, cheated, racially profiled and had the worst customer service ever!!!!!!!!! I WILL NEVER DO BUSINESS WITH FIRESTONE AGAIN!!

From the time I walked in Debbie greeted me with a friendly smile and was very helpful. It's nice to see a lady working their.

Normally I had my automobile serviced at the dealership and had a long drive and wait. Locally at Firestone my appointment had me.in and out as expected. Very pleased with my service experience and will be back for.non warranty work!

I was not provided my warranty for four (4) new tires purchased and installed. Realized this after I left; I will be returning to get it. Also, the "idiot" light for the tires is still on - one would think that would have been addressed after buying new tires. The "balance" computer print-out shows something is still wrong (before & after details) and this was not explained to me or what can be done to rectify.

My wife, our 10 month old baby, and myself found ourselves with a leaking tire from a screw we ran over while on the way to a doctor's appointment for my son. We pulled into Firestone stressed out and worried! We left happy and stress free from the exceptional service we received. We even made our Doctors appointment on time! Huge thanks to the store manager for personally seeing my family was taken care of and getting us back on the road with a new tire so quickly!

I had been told by another mechanic that I needed electrical work. Just to check went to Firestone. All I needed was a battery!

A guy name Bear got me the battery I needed in just one business day and he got it for me before the promised time!! He really saved me time and money!!

This place is awesome the people here are super friendly and they know there stuff when it comes to cars they go above and beyond to make sure you are a satisfied customer

I had started going to this garage since about 2 years ago, my son also recommended them. They always greet customers with a smile, no matter what is going. They just do a great job.

Close to 90 minutes for a scheduled oil change is not something to be proud about.

A week ago I did service for starting problem . They found the battery is empty and replaced battery. Good service.

I had two flat tires on my new car. Firestone checked both tires for leaks and found one in the front tire but couldn't isolate leak in second one. Only option was to buy a brand new $200 tire. Ordered it and then two days later went to another tire store and they found that second leak. They sealed it and all is fine. Cancelled the new tire as okayed by the Firestone store. Melina at the store made the entire experience one I enjoyed. She was good with every customer that walked in. She is a true asset to that location in Mount Dora, FL.

I dealt with Steve. It was refreshing to deal with someone who was professional but also honest. I had taken my car to another service entity and they said she needed new brakes, tires and front end work. Steve checked the brakes and they were fine. No front end work needed - the problem was the tires. We saved $1,000 dollars. I give him an A+

The staff here are competent and comforting. They didn't push me and really seemed to care about my vehicle and that I understand what is going on with it, you have made a lifetime customer with me, plus I work right next door I will not hesitate to share my great experience with my patients! Thanks!

Very pleasant and professional. Super clean shop facility! !

I happened to blow a tire and they were the closest tire shop. The service was great. I paid for a new and the tire guy even rotated all the tires free of charge.

Melina your Tire Manager was most helpful. You should be very proud of her. Bonnie and John are very pleased, and we will recommend to anyone who asks of our experience.

I purchased tires for my Saturn Outlook and they were fair priced and good sevice installing them.

Love my local firestone....always professional and the female attendant is courteous and kind.....

Have used their services on several occasions.... Melina is extremely professional, knowledgeable helpful..

Bridgestone Driveguards are a great tire for the roadster. A nice alternative for the ultra high performance sticky tires. They drive great and handled perfectly.

I always get the best service for me and my car! I highly recommend them!

I truly believe this was the best experience I ever had buying anything. Walt was my customer service rep and he set everything up and also helped me finance a few tires so I would not have to come back for the other tires after pay day. I drive 1 miles one way to work so this meant a lot to me. Thanks Firestone Mount Dora.

Everyone is great at Firestone, but Melinda (I think that's her name), is awesome. Her customer service is 2nd to none. She breaks bad news in a way that it's not so painful because she's so positive and takes time to explain to you what's wrong with your car. She is not pushy; she recommends and lets you decide. She also has a great sense of humor.

I go to the Firestone in Mount Dora. The folks there are awesome. They literally are the only place I have EVER trusted with my cars. I never feel like they try to "stumble" across problems or sell me more than I need. They're prices are fair and they treat you like a friend. Melina is probably the nicest person I've ever worked with. Keep it up guys!

I have never been treated so poorly in my life. I went in for a basic oil change and now I have to pay for other repairs. I was told they could not do the oil change so I came back to pick up my vehicle. However, my vehicle was not there. One of the techs took it for a "test drive". It took over 30 minutes for him to come back. The reason the oil change was not done was because they could not get the oil plug off. So I told them I would take it back to the other place and have them fix it. But the tech who took the test drive decided to just pop it off. Which then cause a bigger problem. It was now broke and they needed an oversize plug to fix it. It was close to closing time by now and they could not find one until the following day. This meant I was trapped there with no vehicle to get home. I then advised them I would have the vehicle towed home. They proceeded to tell me I couldn't take the vehicle. It is my vehicle what do you mean I can't take it? They finally caved and told me I could have it towed. Did I mention I had my 3 children with me the whole time? The attend asked if someone could pick us up if not we would be staying the night. HAHAHA so not the time to joke. My husband was at work. Luckily my sister came to get the kids. We couldn't all fit into her vehicle. Dropped off the older one and came back to get me. I was at her house until 4am when my husband came to get us after work. I picked up the vehicle the next day and still had to pay for the oil change! After I was put out. They wouldn't even pay for the extra damage that was caused because they were not the ones who did the last oil change. If the would have stuck by their word and not did it in the first place I could have had the other place take care of it. Now neither place will cover the damage and I'm stuck once again.

I was giving a price and paid it with no surprise or hidden charges. Friendly and knowledgable...great staff

I had 4 new tires put on. When I picked it up, each tire had a wildly different tire pressure- one was 31#, another at 44, the 3rd at 35 and the last I can't tell because the tire pressure meter was not reset properly. I haven't called the shop to ask about it, because I know, at best, I'll have to drop off the car for them to reset it, and I just don't have the time for such nonsense. I wish they had check the pressures prior to finishing the work

I made an appointment online in less than 2 minutes. I was pleased with their customer service, very friendly. Reasonable prices

I had never went to this place before, but now I can not wait to go back.

I used Firestone complete auto care last week and it was great. Service was awesome, and they did way more for less chaege that other places ive been to. And the alignment was perfect!

Great service! Will have my car serviced there again.

Professional and remarkable service from the moment I first walked in the door.

Service writer name melena, is indeed always a ray of sunshine, She is very helpful to me and all customers. Does everything possible to get us in and out ASAP. and makes sure we are satisfied. Promote her soon. but,keep her in this store. What an assett.

Used them a month or so ago and still very pleased.

I have been with Firestone for a very long time and have trusted what they tell me when I take my car to them for service. They have always told me everything up front and made suggestions that they thought were the best for my situation.

They gave me solutions to the problem and fixed it.

I had them put tires on my F350 but not real happy with service manger and tire man that worked on my truck

They have outstanding customer service and go above and beyond. I have two vehicles and taken them there all the time for service. Melina is very friendly and adds that personal touch to your experience.

Replaced 02 tires and damaged the bolt without informing to me until I had to go back to the dealer's services. They wrote a note and asked me to go back to the Firestone to fix it .

Its taken me 30 years to find a auto care facility I can trust 100%. Three words I use to describe this auto care to friends, honest, dependable and trustworthy. Melina is amazing, makes you feel like family and the Store Manager Lee, treats you like a good buddy that will always look out for you. The service is always top notch.

They always do a great job on my car. Have always been completely satisfied with the work that has been don.

Been there several times. Always courteous, knowledgeable and efficient customer service. Excellent explanation of problems without any high pressure to perform service if customer decides to wait. Good explanation on decision as to whether to proceed or consequences of waiting. Excellent warranty immediately honored when appropriate.

I have been going to Firestone in Mount Dora since they opened. At first there seemed to be trouble getting a grip on taking care of customers in a timely manner. After a few months things were running very smoothly. They seemed to care about taking care of your vehicle. Then they were "discovered" and overwhelmed with too much work. No recommendations are given on what your vehicle needs. Minimum time and effort is given to customers now. I bought my tires there and get free rotations. I also paid extra to get "free" tire alignments and balances for the life of the tires. That is the only reason I go back. I wish I had never started going there.

excellent service.melina is very helpfull and rest of staff is very helpfull and friendly. thanks guys.

Lee and his staff always give great service. Helpful, honest, kind and professional.

Used them couple of months ago, with no problems. Service techs. did a good job, but a little slow.

My check in wasn't personal. I'm a returning customer and have all my vehicles serviced here yet the gentleman that checked me in barely acknowledged me. My pick up was much better and the manager took great care of me. He didn't offer my free tire rotation from my tire install. Just not covering the details like the rest of the staff. He needs to pick up his game.