Car Tires And Services At 16251 Miami Dr: Firestone Complete Auto Care In North Miami Beach

Ready to come in to your local Firestone Complete Auto Care on 16251 Miami Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #4502 Managed by Clausel Desilus

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check oil level, wipers, belts, and more. Additionally, we're devoted to delivering the best quality service possible, at unbeatable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (305) 521-1743.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 76 Reviews
5/ 5stars
by  
on February 16, 2019
5/ 5stars
by  
on October 20, 2018
The store in North Miami Beach is the best Firestone in the north Miami Dade area. They have the best service and best people. I have been to the others and there is no comparison.
3/ 5stars
on September 1, 2018
5/ 5stars
by  
on August 22, 2018
On all recommended Services needed for my vehicle was also the price included on the paperwork so I could plan on what I could afford to do
5/ 5stars
by  
on August 6, 2018
They give A+ service always when I visit Firestone North Miami Beach Branch
5/ 5stars
by  
on August 5, 2018
They are just wonderful caring professionals. Coussel is great!!!! Tony the department manager as well. The technicians too.
5/ 5stars
by  
on July 13, 2018
I love this Firestone! Great customer support. If you walk-in the wait depending on the services you are in and out. The Manager Tony is always up front ready to assist. I love my technician Rodney. He does a really great job. I request him when I go because I know my wait time with him will never be long. I have been coming for 5 years to this location. Affordable and dependable tires with warranty.
5/ 5stars
by  
on June 16, 2018
5/ 5stars
by  
on June 8, 2018
Good service and nice people
5/ 5stars
by  
on May 13, 2018
I go to the Firestone in Cape Coral on Del Prado because I like and trust the service my car receives. The mechanics do excellent work!! The salesmen I'm most familiar with are Steve and Rob and both of them have always treated me professionally and respectfully. I have and will continue to recommend Firestone to my friends or anyone looking for a trustworthy place for auto repair and or maintenance. Thank you.
1/ 5stars
by  
on May 9, 2018
Never deal with Albert the service adviser because he's not an honest person. If you do go, speak with Tony because he is fair and honest. STAY AWAY FROM ALBERT!!!!!!!!!!!!!!
5/ 5stars
by  
on March 29, 2018
i can say nting i would like say you the best
5/ 5stars
by  
on March 4, 2018
1/ 5stars
by  
on February 23, 2018
This has to do with my son Paul Lentz. He took his 2009 Hyundai with ignition problem. They checked it out as well as Firestone in Davie. Could not find any problem. I told them it soundedlike starter not disengaging. They kept it over night because was worse first thing in the morning. They then checked in morning said was alternator and 1200$ worth of repair I had to put part on my Firestone card. Picked up. Car and something wrong with front end took it back theysaid had fixed picked it up and still bad . took it back and they finally fixed front end but ignition problem was still bad. Took back they said wasordered parts and was after new years before was fixed. Picked up car and still.not fixed problem. Took back several wees later they charged 130 $ to fix ignition which fixed the problem. But was told that the previous repair on ignition was not done correctly and mechanic & Manager were no longer employed there. I have sent two other complaints on this issue and have had no return from Firestone, this has been almost 3 months. I have been loyal customer for many years and I recommend ed my son. I need s response before I am forced to take further action.
5/ 5stars
by  
on February 3, 2018
Tony and Al and ALL OF THE MECHANICS are very professional. I feel like I am visiting my friends when I go to Firestone on 163rd Street, N Miami Beach. I have been a client for maybe 15 years..Great Place Great People.
5/ 5stars
on October 25, 2017
Al is absolutely the best
5/ 5stars
by  
on October 12, 2017
Honest, hard working and professional workers.
1/ 5stars
by  
on October 8, 2017
Just ask for a balance on my tires and they give to me an estimate of $2,100 in repairs and no balance was offered ... My tires are a Firestone new tires ( installed one year ago )
5/ 5stars
by  
on October 7, 2017
I always have a great experience here! The whole team, led by the most wonderful, courteous, polite, knowledgeable, respectful and caring manager, Clausel, is terrific and really knows their business. Customer service here is number one and is evidenced by the very large group of people who come to this location on a regular basis to have their vehicles serviced. I know I can count on Firestone to get the job done right the first time. And I will never take my vehicles anywhere else because this is THE BEST shop I have ever visited, hassle free and stress free and customers are always made comfortable with two lounge areas and a pot of coffee always ready!!!!
5/ 5stars
by  
on July 22, 2017
EXELENTE ATENCIÓN Y EXELENTE SERVICIO
5/ 5stars
by  
on June 5, 2017
1/ 5stars
on May 4, 2017
2/ 5stars
by  
on April 25, 2017
The associate Tony is the worst,this guy has no respect for a customer and no empathy. He makes it dreadful to walk In there.
5/ 5stars
by  
on April 22, 2017
Great teamwork and very welcoming. Work on my car was fully completed. Very happy!!!!!
5/ 5stars
by  
on January 21, 2017
For over 20 years I have been going to this Firestone location and I have been highly satisfied every single time. The guys like Tony go above and beyond to make sure that your car get what he needs.
1/ 5stars
by  
on January 2, 2017
I don't like to swindled and that is exactly what I felt like visiting Firestone. I will never take my car back even though I ended paying for life time alignment. The money not important it's just the principle. I went to Firestone because it's where my father always go its a name I trusted . I needed four tires good tires which I have no doubt that I got. But when I pay for something that was not even explained to me I would much rather take my business elsewhere. I blame mysel for not being as cunning as your sales reps.
4/ 5stars
by  
on November 2, 2016
I had a surprisingly great experience on 10-30-16 when I desperately needed a brake job on my 1999 Cadillac Escalade. Location was great but foremost personnel was outstanding, full of courtesy, professionalism and knowledge. I was pleased past my expectation
1/ 5stars
by  
on October 24, 2016
I took my car in to repair a power steering line. After multiple attempts the line was still leaking leaving me stranded on multiple occasions with no power steering. The end result my entire power steering system is down and they now want me to pay $500 more in labor costs and alignment costs when they are the reason I am in this situation. Not once did they tow my car back to the shop instead they asked me to put in more fluid and drive back to the shop. I am a small woman and driving a car with no power steering was extremely difficult and resulted in pretty bad back, rib, and chest pain. It has now been about 2 weeks now and I am stuck with no car and no way to transport my children to school and myself to work. I have called and called but no one cares this company is out to make a dollar and really could care less about the customers satisfaction because the truth of the matter is most people who have their car serviced at these locations can't afford the dealer prices. I am filing a report with the Better Business Bureau, consumer affairs, as well as my attorney. I have never felt so cheated. I tell you one thing Firestone you took advantage of the wrong single mother. You might have viewed me as an easy target or a damsel in distress but this woman here will move mountains for her children! I hope the people who work for these cheats can sleep at night knowing they add to hardship of people who are just trying to get by. The quickest remedy is to get you to sign up for their credit card so by the time you leave a place like this not only do you have after market parts at dealer prices but a whole lot of debt to pay off once you leave. Sincerely, One pissed off mother!
5/ 5stars
by  
on September 20, 2016
Good job fast service will come back
5/ 5stars
by  
on August 16, 2016
Great experience at the Firestone on highway 84 Fort Lauderdale
5/ 5stars
by  
on August 13, 2016
Best place for service in the area!
5/ 5stars
by  
on July 14, 2016
Great experience , price$$$$$
5/ 5stars
by  
on June 4, 2016
I feel so comfortable driving my after getting my services done at FIRESTONE
5/ 5stars
by  
on June 4, 2016
5/ 5stars
by  
on May 23, 2016
i have always taken my Durango to this location because they are dependable and reliable with me and my Durango.
5/ 5stars
by  
on March 16, 2016
Great service! Albert the salesman and the technicians do an excellent job! Thank you!
4/ 5stars
by  
on December 23, 2015
I've been going to this location for a few years. The staff is knowledgable. My only gripe is always being placed on hold when I call to make an appointment. I get placed on hold for about 5 minutes, which can feel like an eternity.
4/ 5stars
by  
on December 14, 2015
They have been serving my vehicle for the past year,.but overall they have good customer service.
5/ 5stars
by  
on November 26, 2015
Excellent service! Polite , fast and diligent. Very satisfied . It is my personal auto care center and use it all the time with all my vehicles. Thanks!
5/ 5stars
by  
on November 21, 2015
A great place to bring your car and also everything done right the first time
5/ 5stars
by  
on November 16, 2015
Happy with the service and the customer service at this location
5/ 5stars
by  
on November 8, 2015
Excellent customer service. Enjoyed being able to see the prices for the tires.
1/ 5stars
by  
on November 6, 2015
I called and made an appointment to have my tires changed (winter to summer) and they refused to do it for me saying there was a policy that they couldn't put used tires on my car. I had to call corporate headquarters to have the matter straightened out.
5/ 5stars
by  
on October 31, 2015
I purchased tires from there and I decided to try them out for service. The problem was explained to and fixed properly. Additional future maintenance was explained to me without pressure and was only quoted when I asked for the prices in which I was also happy with.
5/ 5stars
by  
on October 31, 2015
great service. would definetly recommend and use myself from now on
5/ 5stars
by  
on October 10, 2015
first place i have been to that didn't try to force me to buy things i didn't need, definitely coming back.
5/ 5stars
by  
on October 3, 2015
I got a new tire. It was cool. I need twenty more characters.
5/ 5stars
by  
on September 6, 2015
Service was done in a professional manner and in due time.
5/ 5stars
by  
on August 15, 2015
I changed my tires and had alignment done . The Firestone team was very fast and the pricing was amazing, I was able to apply for the Firestone Credit and walked out with out spending a dime!!! I loved my experience at the location and Alonso was a great Sales Rep who made all the difference, he was respectful and took the time to understand what I needed and was very polite, Thank you Alonso, I will recommend you to everyone I know!
5/ 5stars
by  
on August 6, 2015
employee that took care of my auto service was really helpful. he even call me to let me know what was wrong with my car.
5/ 5stars
by  
on June 28, 2015
Friendly and courteous service. Even though the store is always busy on Sunday, I thought by making an app't. it would be faster, but I was there 2 hours for an oil change.
5/ 5stars
by  
on June 25, 2015
Was quick, in and out. Didn't pressure me to purchase things I didn't need. Was a pleasure
5/ 5stars
by  
on June 19, 2015
They were very professional, and helpful. I will surely be back
5/ 5stars
by  
on May 25, 2015
I needed this service a week ago and it was perfect!
1/ 5stars
by  
on May 19, 2015
Booked an appointment to save time. Still took and hour and a half for an oil change and 2 headlight bulbs. Didnt even get to my car for an hour. What's the purpose of an appointment?
5/ 5stars
by  
on May 2, 2015
I went in wanting to get my much older car checked out. On of the agents(Alonso) pretty much was professional and helped me out from beginning to end. Can't really ask for much more.
5/ 5stars
by  
on April 26, 2015
always go there for oil change and car check up, ask for jose!
2/ 5stars
by  
on March 12, 2015
I keep having to return to often for my car. It seems as though they don't really tell me everything that is wrong or needs to be fixed all at once. Once they fix one thing something else couple weeks later goes wrong. It's frustrating to have to keep going back and spending all this money each time.
1/ 5stars
by  
on March 2, 2015
had my breaks and roters replaced stopped working a week later called to speak to someone...customer service guy very rude...spoke to manager it seems as though I was the one messed up the brakes according to the way I was being questioned I believe he should have just asked what was going on with the brakes...anyway was very disappointed.
2/ 5stars
by  
on March 1, 2015
I went to this location because it was close to my job. I dropped off my car during my lunch break and although it was ready before I got off, no one informed me of recommended services such as the tires and alignment that my car desperately needs.
5/ 5stars
by  
on March 1, 2015
I have brought everyy care I've owned to a Firestone since 1990. I have been a faithful customer of NMB Firestine for 17 years because of the friendly and prompt service I receive.
1/ 5stars
by  
on February 26, 2015
Thanks for this review, because I did an a tire alignment and in less that 14 days and my car goes to right, how I can correct that? Let me know if I have to extra pay for correct this or if you are going to give me an appointment. Many Thanks.
5/ 5stars
by  
on February 4, 2015
I have a Firestone care center a block from my residence...In my humble opinion is the worse as far customer service concern.For the last couple of years I been doing business at North Miami Beach store and I'm very happy;Thank you to each and everyone there that make you feel welcome:polite,well educated,time to explain every issue regarding your vehicle,etc Please keep up the good job;Special thanks to Mr.AL
5/ 5stars
by  
on February 3, 2015
I always go to fire stone for my auto needs...It is close and convienient
5/ 5stars
by  
on February 2, 2015
I have gone to Firestone, North Miami Beach various times. The service have always been superb. The Manager there Al, has always given us VIP service. Good old fashioned way, never to busy to answer a question or help me. Thank you
3/ 5stars
by  
on February 1, 2015
They got me done but are slow in getting things done every thing else went ok
4/ 5stars
by  
on February 1, 2015
They have always been honest about the work needed on my car. I think it's great when you can go somewhere to get your car serviced and there is no frivolous charges.
5/ 5stars
by  
on January 28, 2015
Al is efficient and knows what he is doing. Will be going back
5/ 5stars
by  
on January 27, 2015
I've been using this service center for a few years now. They give professional, good and reliable service. Thank you. G.R. of N. Miami Beach, Fla.
4/ 5stars
by  
on January 26, 2015
a good location to have service and to pay my bill
5/ 5stars
by  
on January 26, 2015
I can truly say that I trust Firestone - North Miami Beach to provide me with the best prices, quality products and outstanding service.
5/ 5stars
by  
on January 26, 2015
THE GREATEST MOST HONEST PEOPLE. I HAVE BEEN GOING FOR MAYBE 10 YEARS. I WOULD NEVER TRUST ANYONE WITH MY CAR EXCEPT N MIAMI FIRESTONE.
5/ 5stars
by  
on January 25, 2015
I went in for a set of new tires. I loved the professionalism of the service advisers and I was constantly updated on the progress of the work. Great store and great management
5/ 5stars
by  
on January 24, 2015
never I can complaint about this service center - people are very nice and customer orientated service. All jobs done in my truck it has been correct and trust them. It has been my shop for so many years... I recommend it for sure!!!!!
2/ 5stars
by  
on January 24, 2015
Normally my experience at this Firestone is great this time it was dreadful. It first it began with my experience with Jose. I arrived in Firestone initially to have my window motor replace then to obtain new breaks and an oil change. I noticed the Jose's body language was off so I went over to Al since I dealt with him on numerous transactions. Al was busy so I hesitantly went over to Jose. Jose acted like he didn't want to be there and was not friendly in the least bit. Ok I chalked it up to him possibly having a bad day and he will shake it off as the day progressed. I have a warranty on my vehicle by which he didn't know how to process for the window motor. I told him Al had done it for me many times over. I spoke with Al about it and informed Jose that I let him know. Now Jose asked me again for me to follow up with Al, but Jose works with Firestone and as a customer I should not have to continue to follow up to make sure that the claim is processed. Several hours passed with out any updates on what is going on. Some how there was confusion that he thought the claim must be processed prior to the window motor being replaced. So instead of ordering it as the breaks and the oil change is occurring, he orders it after the fact. I over heard that it will be an additional hour before the part arrives. Jose didn't approach me to let me know what was going on, He continued to take out the trash until I inquired on how much longer will this take. He then informed me about the part will take an hour. I was upset that I have to wait for a couple of more hours. Now the hour as past and Jose left the premise with out updating me. Working in sales and retail sales I know what customer service entails and that was not it. Update the customer before leaving and who would then be taking care of them. Even after my vehicle with finished and my paper work was on the desk I was passed over multiple times for other customers. I truly felt like as a customer I have been taken for granted and my loyalty not appreciated.
5/ 5stars
by  
on January 23, 2015
Your store was in the process of remodeling, should be very nice on my next visit!

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone