5/ 5stars
by James S
on March 3, 2019
I went to the store to see if I could get a 4 wheel alignment and they took my Corvette right in. I have never been happier with the cars handling. I am extremely happy that my steering wheel is centered now where it should be. The mechanic was extremely knowledgeable and fixed my concerns. The front desk people were so polite and knowledgeable too! A great experience and value!
5/ 5stars
by Ruth N
on February 10, 2019
I had a list of "recommended" service from the car dealer I usually go to, which totaled over $1200. so I brought the list to Firestone, where I always buy my tires. I asked for a second opinion, and was pleasantly surprised to find out that Firestone can do it all, and even included extra service items -- for less cost! And one of the items wasn't even needed. I appreciate their honesty, and will be taking my cars there for all my service needs from now on.
4/ 5stars
by Stacey F
on October 5, 2018
We love the tires and the help that I got from the lady that closed the sale out. Everyone was helpful.
1/ 5stars
by Dave
on August 27, 2018
The tires I reserved online were not available at my appointment time, I upgraded. They pulled the cabin filter in an attempt to sell me one, invoice was much higher than the out-the-door promised price, and included $166 for labor (i guess it took a while to look at all my filters). Information was non-existent, they took 2 1/2 hours longer than they quoted. I won't be back.
5/ 5stars
by Coby
on February 19, 2018
5/ 5stars
by Ruth
on November 13, 2017
These folks are super honest. I have had nothing but good experiences there, in all the years I have lived here. Most recently, I pulled in with a metal screw stuck in the sidewall of one of my tires. Knowing that meant the tire had to be replaced, I was prepared for that cost, but after a while, they came out and told me that the screw was only smashed into the tire, and did not make a hole in the rubber, so no need for a new tire! They actually could have sold me that new tire and I never would have known that the original one hadn't been damaged.
5/ 5stars
by Ruth
on August 28, 2017
Always such expert service.
5/ 5stars
by LYNN K
on August 19, 2017
SALES ASSOCIATE AND TECH'S ARE KNOWLEDGEABLE AND CAN DEAL WITH YOUR CAR PROBLEMS TO YOUR SATISFACTION. THEY GET THE WORK DONE ON TIME AND THE REPAIR JOB IS ALWAYS DONE RIGHT. WOULD RECOMMEND USE OF THIS STORE TO ANYONE. SEE SERVICE WRITER KURTIS AND TECH STEVE, GREAT TEAM!!!
3/ 5stars
by Martin
on July 12, 2017
They replaced plastic tire caps without letting me know;however, could get metal tire caps back when I insisted that these are not the tire caps I had.
5/ 5stars
by Frank F
on December 6, 2016
Experienced a tire separation and was able to obtain a quick replacement within minutes
5/ 5stars
by Kevin G
on November 13, 2016
had an oil change did a great job fast in and out and was about $20 cheaper then the oil change store PLUS they did a general check on the motor looking for potential problems for free! Mechanic was conscientious and thorough. Front desk got us in and out fast and had our account from another city in there system. Made me feel cared for and looked after. I think I am going to be taking the fleet to Firestone from now on.
4/ 5stars
by christo
on September 21, 2016
David & RD - they always do a great job. Thanks guys for your service and support all these years.
5/ 5stars
by Pamela N
on August 16, 2016
I have been coming to the Merritt Island location for over 2 years. The personnel has always been courteous, caring & knowledgeable. I trust them & their expertise in maintaining my 17 year old Nissan Sentra.
5/ 5stars
by Bruce M
on May 12, 2016
I had a long term brake problem with my Subaru, and several mechanics over a year's time had "repaired" it repeatedly without success. I brought it in to the MI store, and initially they recommended doing things that had already failed to work. But Mark Edington really listened to me, and sent it back again to Steve Locklin. Steve was able to diagnose the problem, and then fix it permanently. And after all that I had spent previously on brake parts and labor, these guys got me out of there for $65. And I'm not driving the car wondering when it is going to seize up on me again. Priceless. I've been trading here for about 6 years on and off, and I will be coming back here first from now on.
5/ 5stars
by Mark
on April 20, 2016
Excellent experience, friendly and knowledgeable staff, prompt service, competitive pricing, (and I shop pricing), they do not recommend or perform unnecessary services.
5/ 5stars
by gmominorlando
on December 23, 2015
I called for appointment to replace a blown tire and got the time I requested. The meritt island location is within walking distance to the mall so it is convenient to do some shopping while the work was done on car. when I can to get car the rep had upgraded the tire since it was a better match to the Michelin already on car and adjusted the price to the quote I had. A nice surprise. I had gotten a full set of tire the previous week for my other car at a Firestone dealer. Their consideration for customers needs and finances make me come back for tires and other auto services.
5/ 5stars
by none o
on December 4, 2015
I was down in florida on vacation, and then my civic message popped up saying I needed an oil change, and firestone was one of the few who would do a full synthetic oil change. I had no problems. Vehicle was done when promised. I would have my oil changed there again.
5/ 5stars
by Mel1976
on December 1, 2015
I take my car here regularly in the store is great especially Todd and Don .
4/ 5stars
by lisa99
on November 12, 2015
It was my second visit to this store. The good thing was they did accept my car without an appointment. The oil change took about 1 hour, the same time as the first visit when I made the appointment. Can not say nothing particularly good or bad about the customer service. They just changed the oil. Didn't say anything. Gave written suggestions. That's all. Cannot complain about the mechanical part - the car is running well. So far.
4/ 5stars
by djnick
on October 11, 2015
Tires were installed for my grand daughter and she feels so much safer now. The service was very professional and I felt they did a complete review of possible areas that needed attention.
5/ 5stars
by No a
on September 29, 2015
Excellent service and expertise in what my car needed
5/ 5stars
by Smoov
on September 16, 2015
I can honestly say the workers at this Firestone were very helpful. I'm in Texas and I needed to get my mom's car fix in Florida and they made everything so easy. Mark was the man way that I worked with and he was great!!!!
5/ 5stars
by SAPCON
on September 9, 2015
Steve is the best alignment service tech in Brevard County or maybe the state
3/ 5stars
by Muggs
on August 8, 2015
I brought my truck here and got what I thought was a great deal on frontend work, tires and alignment so I brought my wifes jeep here for tires with a coupon for buy 3 and get one free still paying in the end what it seemed like it would be for 4 tires anyway. Maybe I was upsold since I was told they didn't have the exact tires for the jeep but could put on a little taller tire that still fit the vehicle so I said ok since I was basically already committed. When the tire installation was complete they moved the vehicle over to the 'alignment check'. Keep in mind the old tires showed no abnormal wear patterns and the vehicle tracked fine on the road. I always watch everything and I was standing outside in position to see the alignment setup and computer screen. After everything was setup and the mechanic pressed 'enter' all areas popped green and in spec; the mechanic quickly moved from the front passenger side of the vehicle to the driver's side and in doing so quickly pulled the driver's side front tire causing two alignment check items on the computer screen to go from green to red and he immediately hit 'print' and all of sudden he's heading my way, followed by the store manager, asking me 'what did I hit?' at the same time showing me the red out of tolerance conditions indicating a Toe problem, all the while in the background the store manager is saying to me 'this a no brainer since you just got new tires'. I declined the extra cost and the alignment at the time and so far the vehicle tracks fine and the tires show no wear pattern. I'm not saying that the shop did anything wrong but it sure seemed like quite the coincidence.
4/ 5stars
by Dlfox
on June 17, 2015
RJ was very nice and expedient, however after returning home and looking at the new tires on my 2008 Corvette, I noticed that when the tires were stretched onto the rims the pry bar used had chipped off the Competition Gray paint on every rim. More care should be taken when dealing with Wide Low Profile tires.
5/ 5stars
by WillyD
on June 13, 2015
They got me in, told me how long they would be, called me when they were done and no issues whatsoever. I am a long time customer of this store, that says it all.
5/ 5stars
by Bartley
on June 2, 2015
Excellent service and great turn around time at a great value
2/ 5stars
by Hailey78
on June 1, 2015
4 months ago Merritt Island needs the former manager back! I agree with you Gator Girl, as I was treated the same way and experienced the same customer service atmosphere you described.
5/ 5stars
by Dom S
on May 23, 2015
Very happy to take my vehicle and my wife's vehicle to this location. The staff is knowledgeable, friendly and honest. I have never had a bad experience at this store.
5/ 5stars
by Worst e
on May 2, 2015
I was part way through the survey when I touched the screen of my pad and . . . ooops . . . next page. . . . .. I was part way through saying how impressed I am with the way the Guys at Merritt Island got me back on the road with new tyres and brakes so efficiently. Well done Guys.
5/ 5stars
by AmandaRae
on April 26, 2015
I originally went in for an oil change, knowing in the back of mind I needed new tires, but wasn't sure if I really wanted to fork out the money. When the guy came out to look at my Truck, he noticed tires, and easily talked me into some beefy tires. I'm super glad he did. My truck looks killer. Although I think I need spacers, it rubs in the wheel well somewhere. They called after I had left and told me my struts & shocks were original from factory and should have been changed at 150,000. Yikes. So we did that. The service and customer service along with the quality in work on my truck was absolutely amazing. Super happy I decided to stop in for an oil change. Thanks Firestone!
5/ 5stars
by trishagene
on March 17, 2015
Women are too often taken advantage of when trying to get their cars serviced, that has NEVER happened at the Merritt Island location. The employees are all extremely respectful and have never recommended things that are not needed.
5/ 5stars
by MrBigInCocoa
on March 7, 2015
I came to use Firestone because of a coupon. However, the experience was so unlike any I've encountered before, I moved all my maintenance needs to this store. Besides doing the work I requested, Greg showed me that some of the things I had been told needed doing by the store where I had bought my tires in February was not even close to needing attention. Finding such ethical practices in a facility that does great work is a treat in this day-and-age.
5/ 5stars
by Marion H
on March 1, 2015
I came in for a price on tires for my truck, went out and shopped around for better pricing. When I came back they stuck by their word
5/ 5stars
by Rev D
on February 27, 2015
After my son tried changing his oil for the first time (he failed due to an impossibly tight filter), we took it to Firestone. The courteous front desk personnel and excellent technician made our experience as pleasant as possible. Good job, Firestone!
3/ 5stars
by MerrittIsland M
on February 26, 2015
When a service of wheel alignment was requested, the work done was quick. I told the front desk that I would wait for the service during check-in. However, when the service was done, the front desk called my home phone, even though I was in the waiting room without any notice. After waiting for more than an hour and talking to the front desk person, I realized the work was done an half hour earlier. Is it possible to place a notice in the front desk to show what work has been done?
5/ 5stars
by Judy97
on February 26, 2015
They are kind friendly and always let me know if I need any additional work done. If I can't afford it at the time they let me know the price so that I can come in when I have the money.
5/ 5stars
by RMCCocoa
on February 26, 2015
Always responsive, correct estimates and deliver early.
5/ 5stars
by solsen52sr
on February 26, 2015
RE: Letter of Commendation for Greg Bohrmann Mgr. and Scott Bowlby, Mechanic at Merritt Island Florida store. To Whom it may concern: I have been a long time Firestone customer and have almost always experienced good service. Recently at the Merritt Island, Florida store, Managed by Mr. Greg Bohrmann, Scott worked on my car and managed to correct a number of items that were showing up on the computer as well as replacing the battery. I think that shows the level of commitment to your customer that goes above and beyond. Their actions will keep me coming back and trying to bring others with me. Please pass along a well done and thank you to both men.
5/ 5stars
by Tony69
on February 26, 2015
I'm a customer for many years so I've no complains whatsoever
5/ 5stars
by bullgator
on February 26, 2015
I had some issues with my tires, because I bought them there I returned to that location. After checking my vehicle the service rep came over sat down and throughly explained the issues I was facing. The cost was going to be quite high and the rep was able to get us a credit line to help with the cost. After the repairs were completed my vehicle has never handled so well.
4/ 5stars
by jeff e
on February 25, 2015
I've been there probably 15 x, and they've always done a good job for me.
4/ 5stars
by Leslie50
on February 25, 2015
Been going there 4 years service outstanding, service personal are very pleasant to deal with.
5/ 5stars
by hwilli79997
on February 8, 2015
My husband and I have used this Firestone for years and the reason we keep coming back is the great service we get their is a great manger he works with his people and that's what makes things run so well.
4/ 5stars
by johnnnieee
on February 5, 2015
If they only had the $60 tires rather than the $110 tires, it would have been excellent!
1/ 5stars
by poor s
on February 4, 2015
The store I have used in Florida has exceptional service. But I have travelled, (ie., to Illinois and Indiana) and the Firestone stores at many locations do NOT have a networked computer system and, thus, no warranty. Absolutely nothing !
4/ 5stars
by JamesL
on February 3, 2015
Desk personnel are friendly and helpful. They answer all my questions and inform me of any concerns.
5/ 5stars
by Jeff 2
on February 2, 2015
As always, a good experience and quality work. Thanks
4/ 5stars
by Hottuna1
on February 2, 2015
Have gotten 3 sets of tires there and was happy with service and quality each time
5/ 5stars
by Kellys
on February 1, 2015
Everyone we have dealt with at the Merritt Island location is fantastic. We only have positive things to say.
4/ 5stars
by worm1001
on January 26, 2015
you always get things done in a timely manner, and get it correct.
5/ 5stars
by Sakinah
on January 26, 2015
I was referred to MIF 2 yrs ago by a Very satisfied customer. Professional, experienced staff keeps my car dependable with reasonable service & repair fees. Exceptional teamwork!
3/ 5stars
by gatorgirl
on January 25, 2015
The manager currently in charge is very abrasive with customers and employees alike. I heard him be very harsh towards a customer who wrote a check for his car repairs, giving him the 3rd degree over writing a check! Manager was also very short and curt with me when I questioned why the continued shaking in my front end. My entire family has been taking their cars to this Merritt Island Firestone for the past 20 years and this is the worst manager they've ever had. NO people skills whatsoever. Speaks to everyone very derogatory, disrespectful and talks down to everyone. We try to go there when he is not there, so we call first. He is damaging the credibility of what the former manager built and I'm sure has a detrimental effect on morale. After all, this manager sets the tone and establishes the culture of this service center and it's not good. WE've thought frequently about calling the District Mgr. in Orlando to let him know.We only return because Steve does a great job on premium foreign cars and David at the front desk is very helpful.
5/ 5stars
by Jimbo2015
on January 25, 2015
We use Firestone Complete Auto Care for all of our vehicles. The tires are great, and so are all of the other services we have done. We really appreciate their honesty and the fact that unless the service team finds something wrong during their complementary inspection, they never push to sell additional products or services- they only fix what needs to be fixed.
5/ 5stars
by JBTrumpet
on January 25, 2015
Was concerned about a starter issue on our car just prior to a trip. However, we only found the concern minutes before Firestone closed for the day. Stopped by to ask advice. The service person said they would check it out despite the imminent closing time. They immediately rectified the problem and we were on our way with peace of mind. A lot of other places would be more concerned about closing for the night instead of the customer. Thanks Firestone.
5/ 5stars
by Claudia L
on January 25, 2015
I only take my care to Jason and he made sure my car was in total service and gave me recommendations and things due to fix. Appreciate his service and will only go to him.
5/ 5stars
by petey
on January 25, 2015
Delivered a grear set oftires at a great price in a timely manor.
5/ 5stars
by sock8
on January 23, 2015
Will be using them soon. They aligned my truck perfectly, something the Ford Dealer could not do.
3/ 5stars
by cs78
on January 23, 2015
Does not seem like they go the extra mile for service. They do the job but could be better. Simple things like making sure lug nuts are not so tight you break them off when removing your wheel. Also would be nice if a customer could have the wheels cleaned off when rotating, alignment or new tires. Every time if there is brake dust they leave hand prints all over the wheel. A simple clean off would help make this a nicer service and not over torque lug nuts.
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