1/ 5stars
by MI
on February 22, 2019
This place take advantage of female. Try too hard to sell you whole bunch of services. when you say NO, the sales person even pretend he can't hear you while some other sales far away could hear. Ugly!
5/ 5stars
by Jonathan M
on November 21, 2018
I am no mechanic. Im just a car fan. I love my 350z and this is the second one I own due to my own negligence and failure to keep up with routine necessities. I may know how to change a tire and check oil but nothing major at all. Whichever service I receive and maybe its this particular location, the staff makes me feel like a certified mechanic. The way they break down what has to be done and make me aware of all options to ensure full function and safety. Every experience is a learning one and on top of World Class Service from everyone as high as the Management Team to the engineers and technicians that do the labor. Everyone smiles, is always in a positive mood and acknowledges me with a greeting even if they are not servicing my vehicle. I was embarrassed at first as I dont know about cars and didnt want to ask a mundane question. I felt so comfortable after such diligence and professionalism was shown to me. Their service will have you looking for other areas in your vehicle to have serviced although I can promise you, they don't miss a thing. They are very thorough with their diagnostics and in the speedy time the work is efficiently done, you would think there were a hundred mechanics in the back. I am always beyond impressed with the results and of course the speed in which it is delivered. Thank you
4/ 5stars
by Maruf
on November 19, 2018
5/ 5stars
by Alicia V
on October 3, 2018
I came into the location with a flat tire with Dee expectation that the tire just needed to be filled with air. After further review we determined that the tire was separating and from the rubber and it needed to be replaced completely. I explained that I only had $10 to my name and I had two children with me I am a single mom and money is tight. after much discussion with the technician manager and supervisor they came together and provided me with the services completed for free they did not charge me for the tire or the service. I can not thank them enough.
5/ 5stars
by Sheila
on September 29, 2018
Our vehicle broke down on the side of I-4, 1 hr from our destination and 7 hrs from home. It was a steamy hot 95 degree day with 2 adults, a young child and a family pet. We were able to get towed to the W State Rd, Longwood FL location where Justin and Ruben went above and beyond to help us feel as comfortable as possible and get us back on the road. We are forever grateful for their compassion, willingness and expertise! Thank y’all!
1/ 5stars
by Mike A
on September 11, 2018
They do not fix anything right the first time. It seems that they do this to keep you coming back so they can make up other things that are wrong with your vechile that we’re fine before they service your car.
5/ 5stars
by Michelle
on September 8, 2018
Great experience at this firestone, got a new tire. Matt is great at explaining the essential repairs for proper safety and performance of my car. I had it originally patched by another Firestone and this one fixed it no problem.
5/ 5stars
by Greg N
on August 21, 2018
5/ 5stars
by Tomi D
on July 3, 2018
5/ 5stars
by Russell L
on July 1, 2018
Great crew
5/ 5stars
by Woody M
on June 8, 2018
Excellent Service No wait time with a appointment made on line the night before going to the store. Brian ordered tires needed and were at store when I arrived for my. appointment Nice added touch of service. Thank you Brian and All the Shop Employees
5/ 5stars
by Chris N
on May 6, 2018
Brian and the team can be trusted to get the job done! They have done well by me and I will continue to return. Thanks for your help!!
5/ 5stars
by Robert S
on April 12, 2018
The Firestone auto care center that I used is not in your pull down list. My Firestone is located at 4210 E County Rd 466, Oxford, FL 34484
5/ 5stars
by Zee
on August 14, 2017
I would recommend this location to family and friends. The online appointment set up is easy to do. They had my selected tires on hand and ready to install when we arrived. They pointed out that I needed a front end alignment and offered me a fair price to do it which I was glad to accept since I was adding new tires. They also pointed out that I will need brake and rotor replacement soon which is good to know.
5/ 5stars
by Cyd
on March 25, 2017
They spoke to me not above me. Finished the job in a very timely manner. Exceeded our expectations- thanks Firestone!!
5/ 5stars
by Don
on February 14, 2017
Made an appointment to install new set of tires - they were ready for me. Timely service - I will be coming back even though it isn't nearest Firestone store.
3/ 5stars
by Donald N
on November 26, 2016
My visit was outstanding with respect to the shop personnel and the work performed. The mechanic sought me out to discuss the issues and resolutions for my vehicle. Unfortunately, my Service Advisor was not happy about being at work on this particular day and was not shy about voicing his disappointment in how the the schedule had been made and how he could have done a better job at writing the schedule to better staff the location to allow for reasonable lunch breaks. I don't know or care how valid his concerns or complaints were. It's not a topic of conversation that should have been had in the showroom of the location.
5/ 5stars
by Annmarie G
on October 23, 2016
Spoke to Michael and Kelly, the two front office Service Advisors who were very helpful, respectful and quick to answer all my questions. They called me when necessary to keep me abreast of my repair and to get my approval before beginning any work. My repair was completed in a timely manner. It was a pleasure doing business with this Firestone shop and I will definitely recommend others to become customers of this location.
5/ 5stars
by Gary W
on August 28, 2016
Brian and his team are always professional and trustworthy. That is very hard to find with any confidence with auto care. They also do excellent work each and every time I've brought my car in for any type of auto service.
5/ 5stars
by Doyd M
on August 8, 2016
They were great and very professional
5/ 5stars
by W L
on July 28, 2016
Excellent service!!!!
5/ 5stars
by Liz
on March 23, 2016
Awesome service trustworthy friendly
5/ 5stars
by Athenar211
on October 23, 2015
I was in and out in less than an hour, this was my first visit to this Longwood Firestone, this location has by far the best and fastest service.
5/ 5stars
by DorothyD61
on October 21, 2015
The staff are great! They always take the time to get me in and out as quick as possible with the least amount of fuss!
5/ 5stars
by ROBIN3570
on September 6, 2015
Had service on my vehicle with new tires installed in February. The staff was excellent and were very fast and efficient. I was worried after relocating from Birmingham, AL because I had previously used a Firestone Service Center in Gardendale, AL for over 20 years, but these guys are just as knowledgeable and efficient.
5/ 5stars
by shellyshell958
on August 24, 2015
I recently got my oil change and tire rotation done. Brian and Chris have been taking care of my car for 3 years now. Excellent service every time!
5/ 5stars
by Rockstone
on August 13, 2015
Our granddaughter was in California & blew a tire. She was towed to a mechanic and she bought a new tire. The tech also told her her transmission was bad & he need $4000 to fix. I told her to find a Firestone for a second opinion. Sure enough she only needed a tie rod. The Firestone address is 1035 West Covina Pkwy., West Covina, CA. 91790. We really appreciate their honesty.
5/ 5stars
by caseycll1964
on August 6, 2015
Quoted me a price a few months ago that included a sale price and I missed the sale and when I came in recently, they honored the sale pricing!
5/ 5stars
by BobLgwd
on August 2, 2015
First place for all regular maintenance. Always great service.
1/ 5stars
by Nazrul
on June 2, 2015
I am happy with first oil change services. Based on that I took my other SUV for emergency break situation, and ask for an quick inspection . I was told to make an appointment. I was very disappointed. I took it to other place, considering my situation, they check it promptly. They got my loyalty. I happened on 1st of June, around 8 to 9 am.
5/ 5stars
by Deary
on May 7, 2015
Everyone was very helpful and knew what they were doing!
5/ 5stars
by Ole r
on May 4, 2015
I get all my car needs dumb at Firestone are amazing attention to detail is top notch
5/ 5stars
by kms28
on April 18, 2015
I went for an oil change last week, the service was quick and easy with simple instruction and direction.
1/ 5stars
by This g
on March 1, 2015
I've recently went to Firestone in Longwood, Florida because my car was not starting up. The first time they to me it was my starter. They replaced the starter, but a week later my car stopped turning on when I turned the key. Again I returned the car to Firestone. This time they tell me it's the battery. They replace my battery. Not even a week after my battery is replaced the car continues to not start up. Four times I go back to Firestone for diagnostics. Come to find out the Firestone technicians did not tighten the ground terminal to the battery. Such a simple skill went amiss. The tow guy noticed it right away when he opened the hood of my car. This could of saved me a lot of time and money if the technician just tighten the ground terminal to the battery. I'm very dissatisfied with Firestone Longwood.
5/ 5stars
by mbkochel
on February 28, 2015
Great work and helpful to get us a line of credit,mechanic showed us the problem and gave a reasonable price.
5/ 5stars
by drew68
on February 26, 2015
Their always the best at finding the problem and fixing it as fast and least expensive as possible
5/ 5stars
by Firestone 4
on February 8, 2015
My vehicle had multiple service needs,all of them were taken care of before the estimated time I was promised.
2/ 5stars
by drp93
on February 6, 2015
I had spent nearly 1 1/2 hours waiting, before my car was even examined for its tire alignment. Immediately though they saw an issue with the vehicle and refused to do it. I am happy they didn't do it just to take my money, but to be shown an estimate of over nearly $500 for them to fix it now. Thats an absurd amount of money for 2 30$ parts and a maximum of 2 hours labor.
5/ 5stars
by clay1117
on February 3, 2015
They rotated, balanced and aligned my car quickly and correctly. Great customer service.
5/ 5stars
by Dixie
on February 3, 2015
I will highly recommend this Firestone to everyone. parts came in on time, explanation of work to be done, and job completed earlier than promised!
5/ 5stars
by Don M
on February 3, 2015
I have had great service at this store for over 15 years. Brian the current manager has built a real pro team who never fail to provide outstanding service and honest pricing. I also value the firestone credit card discounts sent to me in helping a retired customer keep our budget in line.
5/ 5stars
by rich78
on February 3, 2015
Been using them for over 15 plus years, always have excellent service, would recommend to everyone.
5/ 5stars
by Mehul
on January 24, 2015
I used them for my 2006 Sienna. They provide excellent service.
4/ 5stars
by Lisar63
on January 23, 2015
Everything done was fine. Oliver is a great guy. My only problem was why I had to pay for diagnostic when my check engine light never came on? I had car towed twice in 4 months first time was busted radiator. 2 months later camshaft sensor replaced. I had them change spark plus to bring cost up to have 6 months to pay off. I realized later I was charged for diagnostic service discounted and was told light came on. It did not with me. I used a lot of coupons and expected a certain price and it was still higher with coupons. I do not feel I should have been charged diagnostic charge. Car was towed Friday night and could not work on it till Monday. The least they could have done is not charge for diagnostic.
5/ 5stars
by Kresha
on January 23, 2015
I have been doing service with Firestone For many years and this store and the Staff are SUPER they help with all the needs of your car they listen and they Handle it with ease I thank them for helping me keep my car on the road
5/ 5stars
by kenny
on January 23, 2015
I always use them. Great people, great service! Brian is a considerate manager.
1/ 5stars
by Unsatisfied C
on January 22, 2015
I brought my car in running fine to get the tire pressure checked and left with the check engine light on, the engine barely running, & the tire pressure as low as when I came in. Not doing the job I asked for + checking everything else you're not asked to = a bad experience.
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