Car Tires And Services At 5105 S Florida Ave: Firestone Complete Auto Care In Lakeland

Come in to your nearest Firestone Complete Auto Care at 5105 S Florida Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

5105 S Florida Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #23043 Managed by Mehendra Prashad

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll inspect oil level, wipers, belts, and more. Additionally, we're devoted to giving you the best service possible, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    The Source For Great Offers On Tires.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.6 of 5) - 56 Reviews
    5/ 5stars
    by  
    on March 24, 2019
    Great service. Decent prices. Clean store.
    1/ 5stars
    by  
    on March 6, 2019
    Three days after having my auto serviced at your facility, I started noticing a noise coming from the front tire. The problem continued to get worse and finally I had to stop to check the issue. My lug nuts were not tightened. One was keeping the tire on but four were loose to the touch. I had to purchase a new lug nut wrench due to having the nuts changed, service recommended. I am still angry about this over site. This is terribly dangerous and put my loved ones and myself in grave danger. I have been a loyal customer for many years and now left with few options. This is the single worse experience of service that i have ever had.
    Responded on March 6, 2019
    This is definitely not how we want our customers to feel after leaving one of our locations, Douglas. We would like alert our management team, so this can be addressed. We would be happy to escalate this on your behalf. Please, email us at, socialcare@bfrc.com, with the details you have provided here, your phone number, and the store address or invoice number. We value your business with Firestone and hope to hear from you.^Kristyn
    Firestone Complete Auto Care - Lakeland Management
    5/ 5stars
    by  
    on February 7, 2019
    Mahendra Prashad provided excellent customer service. He was extremely knowledgeable about all products and services. Services rendered were done in a timely manner. All around great experience and I highly recommend Firestone for all your car services.
    5/ 5stars
    by  
    on January 4, 2019
    Good honest mechanics without the attitude.
    Responded on January 21, 2019
    Giovanni, we're delighted to hear that you had a five star experience! Thank you for choosing Firestone. ^Jennifer
    Firestone Complete Auto Care - Lakeland Management
    5/ 5stars
    by  
    on November 6, 2018
    These people are honest wonderful kind auto professionals It was a pleasure getting my car serviced and new tires put on by these people they really know what they're doing and they take special care of your car if requested otherwise they give normal care to a car definitely a great place to go
    1/ 5stars
    by  
    on October 3, 2018
    I had a bad experience. It took an unreasonably amount of time, and I never received an ETA on my vehicle. It took three times as long for the "professionals" to change my tire than it did for me to learn how to change a tire from the side of the road. To top that off the workers were rude. I do not recommend going here, unless you plan on spending your entire day sitting on a metal chair watching criminal minds on repeat.
    5/ 5stars
    by  
    on June 25, 2018
    I had problems with my car and the Manager Manhendra, Adam, technician and James, technician worked hard to find and solve the problem. I've had my car to 5 shops and none could figure out the problem. Also, I needed a set of tires and Mahendra helped me find the best tires within my budget and the ride is very smooth. I highly recommend this Firestone, I drive across town and it is worth it. I feel very comfortable that I will not be taken advantage of or lied to about any unnecessary repairs. The staff at this shop give 110% to customer satisfaction.
    5/ 5stars
    by  
    on June 22, 2018
    No appointment needed,thats what i like the most.just walk in,wait for a couple of hours and have your problem fixed.
    5/ 5stars
    by  
    on April 5, 2018
    Great service, I was kept upto date with all of the progress
    5/ 5stars
    by  
    on December 19, 2017
    Beat Tire Kingdom on a rear brake job by $200 and Tire Choice by $100. Had my car done in an hour as a walk in! Love them! Honesty, integrity, kind , the best!
    4/ 5stars
    by  
    on November 9, 2017
    I had a large bill and was surprised, when I got home from Firestone to get an ad offering 15% off for Military veterans. If I would have know I would have waited a few days to get the item repaired, so lost out on over $100 in savings (my bill was $735)...Otherwise, was very good, the vehicle was fixed correctly. This is why I go to Firestone.
    5/ 5stars
    by  
    on September 16, 2017
    Great employees
    5/ 5stars
    by  
    on September 1, 2017
    I am very happy with the quality service I've received each time I've gone in for service. Very friendly professional honest staff. Thanks
    5/ 5stars
    by  
    on September 1, 2017
    5/ 5stars
    by  
    on August 21, 2017
    5/ 5stars
    by  
    on May 2, 2017
    Great pricing . They won my biz
    5/ 5stars
    by  
    on April 7, 2017
    Call ahead make sure mahendra is working aogherwise don't go.
    4/ 5stars
    by  
    on March 1, 2017
    I have only one complaint about my visit, the tech, when he took my vehicle for a test drive after the repair, He changed the rear view mirror, adjusted the steering wheel, moved the drivers seat and the seat back and changed the drivers side mirror. He could have put them back somewhat like they were previously!!!!!!
    5/ 5stars
    by  
    on February 16, 2017
    Excellent service from start to finish.
    5/ 5stars
    by  
    on January 8, 2017
    Very professional and friendly. I will always have my vehicle repaired at Fire Stone.
    5/ 5stars
    by  
    on September 15, 2016
    Firstly Mr.Prashad, the store manager, has made my family feel like family from the moment we first walked through the door with my last vehicle. In today's world, it is hard to find men of honesty, compassion, integrity, who values the needs of the customer, and understands what it is to do good business. For me, the make or break for a company is based upon the demeanor of it's leadership and their employees, and Mr.Prashad and his team are in my experience the best team in Lakeland, operating the best automotive shop in Lakeland. Today he and his team preformed to the peak of perfection, as they has done as always. Mr.Prashad not only goes above and beyond the call of duty for myself and my family, but I have witnessed he and his team providing a service experience as personable, respectful and thoughtful as it is professional,thorough, and quality. I truly appreciate this place, and I tell you this, Ive been to the one on the north side, it is night and day. Mr.Prashad has earned my loyalty as a customer, and I do not say something like that lightly; he and his team acquired my loyalty as a customer through their hard work, professionalism, expertise, and customer service that from my experience is the best in the industry. If you're looking for Honest, Reliable, Quality, service from true professionals, who understand what it is to do good business, this is the place.
    5/ 5stars
    by  
    on July 19, 2016
    Great job
    4/ 5stars
    by  
    on April 12, 2016
    The experience was great from the estimate to the appointment, wait and price. They would have received "great" but it would not allow me. The overall experience was not long at all. That's why I buy my tires there.
    5/ 5stars
    by  
    on December 21, 2015
    This was my second visit to Firestone and I feel very confident in the service they provided for me as well as my next visit to come.
    4/ 5stars
    by  
    on December 10, 2015
    I called in to schedule a service appointment for that same day. I was able to get in and out in well under an hour. The staff was efficient and courteous, made me feel like they cared.
    5/ 5stars
    by  
    on December 5, 2015
    My husband and I just had the most pleasant experience yesterday and today at store #023043 (5105 S Florida Avenue, Lakeland, FL 33813) I felt I had to share our experience! We are a loyal Firestone customer using them for over 20 years in our town 200 miles south of here. It only seemed fitting we wanted to locate a Firestone to drop our son's truck off who is away at college. We arrived an hour before closing on a Friday night. Alex Gunter was most pleasant, very knowledgeable and acted in a professional manner reassuring us he'd have someone look at the vehicle first thing in the morning so we could head back home. We spoke with the technician, this morning (Miller) who put a lot of effort in resolving the issue until a part could be ordered. It was such a relief as we did not know who to trust to fix our son's truck. We will definitely not only go back in the future but will recommend our them to our Lakeland friends! Great customer service!
    5/ 5stars
    by  
    on November 29, 2015
    An operation dedicated to customer service. I felt I could totally trust their advice and guidance.
    5/ 5stars
    by  
    on October 16, 2015
    On the side of the road with a flat tire. I decided while waiting for road side assist, I would make an appointment to repair my tire after work. I called and the man said I didn't need one just come in at 5:15 and we will take care of it. I said but I would rather make an appointment. So I show up at 5:20 and the man said we can't fix it today. So, I was madder than a wet hen as they say, but they fit me in, after telling him my story. They stayed after closing to take care of me. Bought my tires from you, and I will do it again for the next set. Not happy I was not able to make an appointment, but still left smiling. I also meet another customer and had a great conversation!
    5/ 5stars
    by  
    on October 13, 2015
    I use them a week ago very good service. They didn't try to add work that didn't need to be done.
    5/ 5stars
    by  
    on October 8, 2015
    Mahendra and his team are phenomenal. Definitely two thumbs up from me!
    4/ 5stars
    by  
    on October 4, 2015
    Service was good, but the place was busy and it took me over 3 hours to get 2 tires and an alignment even though I had a appointment. Otherwise I am happy with their service. I have used them several times
    5/ 5stars
    by  
    on September 22, 2015
    I'm always satisfied with their service and the enthusiasm of the personnel at the front desk. I have never had to go back to have something corrected, job done right the first time.
    5/ 5stars
    by  
    on September 21, 2015
    I was having a very emotional day, and extremely rough few months. The store manager, technician, and the entire staff went above and beyond to help me with my tire needs. They found the very best price (and was cheaper than anyone else in the area; I know, I called around.) But it wasn't the price - it was their care, their compassion - I wasn't just another car. I was a person with a very big need (to me) and they took of the tires and also made sure I was ok. I will definitely be back for my automotive needs. High accolades to Shelby and her entire staff!
    5/ 5stars
    by  
    on September 11, 2015
    I've been going here for years, and I've always been impressed with their level of service. They are helpful and understanding of their customers.
    5/ 5stars
    by  
    on September 2, 2015
    Mr.Prashad has been the most professional, and personable Individual I have had the pleasure of dealing with in over two years worth of searching for a reliable mechanic shop. He has gone above and beyond the call of duty, in providing quality care, and has shown genuine concern for the well being of myself and my family. His service techs are more than willing to be open with their work, explaining and showing the causes and effects; Mr.Prashad also aids in this, and, as well as the technicians, is very informative. I am proud to be a customer of Firestone, and more specifically a store under such fine leadership. I hope you will take note of this, as I have not dealt with a more reliable, positive, professional, and courteous person, who handled my automotive-care needs like they were his own, than . I will be continuing to do business with Firestone, due to his quality professionalism and the quality of his shop.
    5/ 5stars
    by  
    on August 31, 2015
    I use them on Sunday and was in and out at a reasonable time
    5/ 5stars
    by  
    on August 7, 2015
    This is the second time I have been to this Firestone. Everyone here is friendly and very helpful. The manager Mahendra remembered me from my first visit. He is very knowledgeable and friendly. He took the time to explain things and make sure I was happy with the job. I would recommend this first one location to everyone.
    5/ 5stars
    by  
    on July 23, 2015
    Getting ready for a family reunion, I took both vehicles to my local Firstone, instead of renting, to be serviced for my family to feel safe on a 1K mile round trip. We made the right decision.
    5/ 5stars
    by  
    on July 6, 2015
    I am a 26-year old female and mother of a 3-year daughter. My brother had pointed out to me that the front passenger-side tire of my car was a safety hazard that needed to be replaced immediately. So on June 27, 2015, I took my car to the Lakeland location and bought a brand new tire. On June 29, 2015, I noticed that the front passenger-side tire had not been changed or replaced, and that the brand new tire that I had bought was placed on the front driver-side. I went back to the Lakeland office to point out the error and was assisted by Mahendra Prashad. I explained the situation to Mr. Prashad and he came outside to inspect the condition of the front passenger-side tire. He stated that he would be able to offer me a used tire similar to the one that was accidently taken off from the front driver-side tire. I agreed to his terms and waited in the lobby area for the technicians to replace the front passenger-side tire. When the job was completed Mr. Prashad, stated that due to the concern for the safety of my family, they decided to replace the front passenger-side, with a brand new tire, instead of a used one. I'm extremely grateful and appreciative for Mr. Prashad and Firestone's level of concern and care for the safety of my family. You guys went over and beyond what was required of you and this letter is to attest to my complete customer satisfaction in the quality of service I received from Mr. Prashad and Firestone. I will definitely tell all my friends and family about this experience. Thanks again!!! srr
    4/ 5stars
    by  
    on June 24, 2015
    Had tires and an alignment performed. Service advisors are very friendly and the place looked clean and well organized. Even though I did have to go back for a recheck I was treated good and the problem was solved.
    5/ 5stars
    by  
    on May 28, 2015
    Mehendra was outstanding. Very professional, knowledgeable, courteous, and friendly all rolled into one.
    5/ 5stars
    by  
    on May 16, 2015
    I came here with wires showing on one of my tires. Not only did they check that tire but all the other tires as well. Turns out 2 of my tires were bad. They gave me different options and different prices on their tires and made sure everything met my expectations! Highly recommend them!
    5/ 5stars
    by  
    on May 9, 2015
    I went into Lakeland store on a busy Saturday to do an oil change, but after they looked it over they found that I needed four new tires and still got me off to work on time.
    3/ 5stars
    by  
    on April 29, 2015
    One of the counter guys tried to have us get an allignment, fortunately the other gentleman at the counter knew they did not have the equipment to handle a dually. Also, should have double checked their work... one of the wheel covers improperly installed. Fortunately we did not lose it enroute home, and no permanent damage was done.
    5/ 5stars
    by  
    on April 28, 2015
    Beside the great service received at the South Florida Ave. Lakeland, I was also truly impressed with the friendly atmosphere and enthusiasm shown by the personnel working at this store. I will recommend it to all my friends and relatives.
    1/ 5stars
    by  
    on April 28, 2015
    They do not take responsibility for their unprofessionalism and lack of providing charged for services.
    5/ 5stars
    by  
    on February 27, 2015
    I used the service about 2 weeks ago and am Very satisfied with what I received.
    5/ 5stars
    by  
    on February 26, 2015
    I have been using Firestone for more than 40 years. Many years in Ohio and now 13 years here in Lakeland, FL. I have been very impressed with their honesty and attention to point out things that need repair. I bought a new Ford Escape a couple of years ago and I took it to Firestone for oil changes, etc.
    5/ 5stars
    by  
    on February 3, 2015
    I use Firestone for almost all my car needs and am satisfied
    5/ 5stars
    by  
    on February 3, 2015
    They're kind, respectful and understanding. They also give great advice and do the best job from Polk to Tampa Bay. I will always recommend them to anyone I know.
    5/ 5stars
    by  
    on February 3, 2015
    Truly appreciate the ease and convenience of scheduling appointments and the fast, efficient and friendly service!
    5/ 5stars
    by  
    on February 3, 2015
    Great services. ............................. ............................
    5/ 5stars
    by  
    on February 2, 2015
    Customer service at this location is outstanding. The Manager of the store greeted me immediately when I entered the store in a friendly, professional manner. He went over everything that needed to be completed, along with the cost. Service was completed in a timely manner. The waiting room and the restroom was clean. I would highly recommend this location.
    5/ 5stars
    by  
    on January 27, 2015
    I can only speak for the location that I use on SFL Ave in Lakeland FL, these guys always do a Great job. Thank you.
    5/ 5stars
    by  
    on January 24, 2015
    This Firestone store has been looking after me for ten years now. Recently I went in experiencing a coolant leak. They were able to diagnose the problem and fix it in a short time. I have had no problems since then. Thanks!
    5/ 5stars
    by  
    on January 23, 2015
    I've been going here for about 2 years now and they always take care of my car. Pete is the best! Friendly and never pushy.

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