1/ 5stars
by Leslie
on March 17, 2019
Brought vehicle in to patch a tire with a plug and to get an oil change. Got a call stating my car was finished and when I arrived I was told they could not patch a previous repair and recommended to buy a new tire. A plug is a temporary fix until you are able to get a patch and they just want to rip people off by selling tires. I told them when checking in the tire had a plug and the front desk employee led me to believe a patch was possible.
Responded on March 17, 2019 Hi Leslie. We would like to know more about your experience at our Kissimmee location to further investigate your concerns. Please email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review. We will send your concerns to our upper management team. ^Miguel
Firestone Complete Auto Care - Kissimmee Management
1/ 5stars
by Marc C
on March 11, 2019
It was awful. I went to repair a slow leak in at least 1 tire, made an appointment on Saturday, showed up on time, waited almost 2 hours, and woke up Monday morning with a flat tire.
Responded on March 13, 2019 We are sorry to hear of the negative experience you had while visiting our Kissimmee store, Marc. We understand how a long wait and sub par service can make you not want to visit a service center again. We would like to ensure you stay a happy Firestone customer. For additional assistance with this issue, please, email us at, socialcare@bfrc.com, with full details, your contact information, and your invoice number or the store address. We hope to hear from you soon.^Kristyn
Firestone Complete Auto Care - Kissimmee Management
5/ 5stars
by Belle
on December 19, 2018
i had made an appointment & didn't have to wait when I got there , my car was taken in right away. I thought the store was full & was probably going to wait more than an hour & i was out in less than the time anticipated
5/ 5stars
by William A
on October 12, 2018
Excellent Service all the time...I always visit and do business with this location for years. Honest and Trustworthy team of associates, they always look out for my best interests. I never feel pressured to do anything I did not want to on my car. Love the Staff
5/ 5stars
by Sathish D
on June 4, 2018
1/ 5stars
by Tim K
on March 23, 2018
5/ 5stars
by Josh C
on January 10, 2018
The technicians and sales reps saved me about $1200! (Long story short) My '00 Tacoma was losing power, misfiring, shaking roughly, and the eng light was on. We all (myself included) thought I needed a new throttle body for my Tacoma which happens to run about $1298 and can only be bought from Toyota. But the techs and manager didnt feel right about making me pay that much money just for one part, so they came up with a last possible solution and changed the spark plug wires.... And fixed the issue! Now I know I will have to purchase a throttle body in the next few months but they gave me enough time to save and prepare for the purchase by fixing my truck with a cheaper and dependable route! Very pleased with the work and the customer service! Thankyou Susan, Gil, and the Manager on Jan 8, 2018
1/ 5stars
by Theresa S
on November 23, 2017
3 hours for an oil change...a bit Ridiculous.!!! I will never give firestone my business or money again.!!! Never
5/ 5stars
by Miguel
on October 22, 2017
best service, professional quality
1/ 5stars
by Jose M
on October 16, 2017
About 2 and half month and still have not fixed my claim
5/ 5stars
by Thao T
on August 27, 2017
The staff are very informative and responsive. They help me to find the right promotion. Also, the store is closed at 6pm but they stay until 7:30pm to finish services for my car. Great customer service!
3/ 5stars
by Joseph K
on August 3, 2017
I was very happy with the service that was done on the car but I was not happy that the price on the phone before we brought the vehicle in was told to me as "out the door price" then we received a call when the car was looked at and the price went up $200 and then yesterday when the car was picked up was another $200 so instead of it being roughly $1200 as first explained it was over $1600..
5/ 5stars
by Wayne
on July 9, 2017
5/ 5stars
by Carlos C
on May 5, 2017
It was a very god experience. Courteous Service reps and very clean establishment.
5/ 5stars
by Neidy
on November 10, 2016
5/ 5stars
by Dalymar
on October 12, 2016
Excelente
5/ 5stars
by Lucila S
on July 26, 2016
They did an exceptational job !
5/ 5stars
by Abimael M
on June 3, 2016
Everything was explained to me in detail. Susan was very helpful. She help me picked out the right tire for my Jeep. Didn't had to wait to much. Excellent service. Had a great experience. Thank you.
5/ 5stars
by George
on April 11, 2016
Good job, fast work, professional people.
5/ 5stars
by Talia
on December 18, 2015
I popped in on my way down to Fort Lauderdale when my oil light unexpectedly came on and they fitted me in immediately and did a lovely job.
5/ 5stars
by Skeeter1
on December 10, 2015
Our overall experience was top notch and A1 service. From start to finish, our visit was very pleasant and the service was prompt and professional. I will recommend this facility to all my family and friends in the area.
5/ 5stars
by Shanice1225
on October 24, 2015
Went in to get my cigarrette lighter and brakes checked and they only kept the car for about an hour and half. And I got some great advice about my car service! They said that my brakes were fine for about another year and that my fluids were great. They could've told me that I needed this and that but they didn't and appreciated their honesty!
5/ 5stars
by ATat
on October 15, 2015
Excellent customer service! I would recommend them
5/ 5stars
by Taztec
on September 28, 2015
I went in for an oil change and have my free balance, tire rotation and alignment check and even though I only had to pay for a $24.00 oil change they still treated me like I was having a $1000.00 worth of work.
5/ 5stars
by Rivera 6
on September 26, 2015
I always use Firestone, great servivece, really profesional and honestly.
5/ 5stars
by Fired u
on September 20, 2015
I go there for my basic auto needs. Will continue to use them.
5/ 5stars
by joserp13
on September 18, 2015
It's hard to trust people with your car, but I'll drive out of my way to visit the Firestone in Kissimmee. The Crew inside offer the best customer service and the mechanics are very knowledgeable. Thank you, Gil and staff, for keeping my car running at optimum performance.
5/ 5stars
by Carmen R
on September 15, 2015
Always use for mechanic services since opening that store
2/ 5stars
by ValentinaP
on September 14, 2015
I purchased from Firestone store four tires with 65,000 mile limited warranty vehicle along with lifetime alignment check and tire rotation. I had driven 50,000 miles and was advised on my last service that the sidewalls on inside of the tires are separating and need to be replaced. I was also told that the warranty does not apply. I have one question, if I have done regular maintenance services, including tire rotation, balance and in-front alignment why I am not getting more than 50,000 miles out of these tires and why would the sidewalls be separating if had purchased a quality product as I was told?
5/ 5stars
by Luisito
on September 1, 2015
Got the Job done! Will come here again. Thanks for the quality service.
4/ 5stars
by Queen V
on August 15, 2015
I go to Firestone for my tires. They always do a good job. They are very friendly
5/ 5stars
by lyscety44
on August 6, 2015
I'm happy with the service, recommended ...honestly
5/ 5stars
by LaTeJ
on August 6, 2015
Went in for the Lifetime Alignment service. Staff was very welcoming and courteous. The service performed was explained in great detail. Would definitely recommend to anyone looking for a reputable place.
5/ 5stars
by Jack65
on July 23, 2015
what a great group of people! they listened and addressed all my concerns
5/ 5stars
by Sergeant S
on July 7, 2015
The service is incredible, with a highly trained staff that will actually do a job right the first time. They take the time to make every customer feel special, appreciated, and will walk you through all the problems your automobile may have. This is the only place I will take my car. Everything has warranties, and you never have to worry about something else magically breaking, like a lot of other places. They also price match competitors, and have the highest standard of employees I have ever seen in the automotive industry.
5/ 5stars
by Alpha d
on July 2, 2015
Fast friendly and convenient I will go back again soon.
5/ 5stars
on June 25, 2015
My daughter and I were traveling alone and hit a pothole, causing a flat tire. It was closing time, but Store Manager Alex and Gabriel stayed later to ensure they could order a tire for first thing in the morning. They put on my spare and the next morning had my new tire installed in about 30 minutes. They are WONDERFUL and we are so thankful! :)
5/ 5stars
by onlyoneolivia
on June 24, 2015
This was my first experience at Firestone and It will not be my last. Great customer service.
5/ 5stars
by Prisisaenz
on June 17, 2015
I found an honest place to get my oil changed , no crooks trying to get more out of a simple oil change.
5/ 5stars
by Soultravels
on June 7, 2015
This is the second time I've used this store and again walk away with great service and great price. I wouldn't go anywhere else! Very professional staff, no up selling pressure. Just a great experience!
5/ 5stars
by adri
on May 27, 2015
had the best customer service experience of my life! I'm one to usually go for cheep repairs were u get what u paid for and get ripped off with sloppy work but this time I took a friends advice to go to firestone and it turned out to be a good decision it was a holiday weekend they were booked but they took care of me because my repairs were a safety issue. they have the best mechanics and gave the best customer service I have ever received this will be my only car care place for the rest of my life.. you must go here :)
5/ 5stars
by Animo0505
on May 25, 2015
The team fixed my car in time they used technical knowledge and always I trustworthy thanks for excellent services slways
5/ 5stars
by sawbonz911
on May 6, 2015
Used them for an emergency brake job a few months back and was pleased enough to return for my cars 60,000 mile service needs.
5/ 5stars
by amoney
on May 6, 2015
years ago i had a blow out on Osceola Pkwy, Kissimmee, FL and just by chance alex was the guy i delt with. I have never had such a good experience, he is the best and treats you like family. I only deal with him for all my car needs and i live 30 miles away now thats saying something about his customer service.
4/ 5stars
by Papi
on May 5, 2015
employed with US Navy many years in Virginia Beach,Va. Always had my vehicles service with Firestone. Now live in Kissimmee,Fl will continue business with Firestone.
5/ 5stars
by Bklyn
on April 25, 2015
I have always been satisfied with Firestone I refuse to go any where else...I have recommended all my friends to go there
4/ 5stars
by Loving m
on April 25, 2015
I used Firestone last week, I usually do for my tire rotation and alignment. I dropped my car off around 10 and it was done close to 1:30. Luckily there's a panera next door but it took a little longer then expected. They were busy though and everyone was courteous. I'll be going again
5/ 5stars
by Mesa67
on April 18, 2015
Felix and Alex are great. I feel very confident in their expertise. I will go to no one else
5/ 5stars
by Lizzypie1988
on April 17, 2015
I have gotten multiple things done at Firestone and everyone has always been very helpful. I highly recommend everyone I know to go to this location for their automotive needs.
5/ 5stars
by dave1
on February 26, 2015
the lady that took care of me was professional and friendly and made me feel welcome and that my business was important to them.
5/ 5stars
by Tito E
on February 26, 2015
I recently did the brakes on my car. They did a good job.
5/ 5stars
by Dehly
on February 26, 2015
I needed tires and they showed me all different Sykes snd explained the reason
5/ 5stars
by Marianena2001
on February 26, 2015
I took my son's car to check on a noise coming from the tire. They were able to give me a quick diagnostic and fix the problem.
5/ 5stars
by EsterA9614
on February 5, 2015
Every time I go it's always pleasant. The staff is really friendly, nice, and funny. They give me the best options to chose from. Alex, wow is hands down one of the main reasons I come back every time. Super funny and tries to make sure I'm out before the estimated time.
5/ 5stars
by Tonita
on February 3, 2015
Friendly service, helpful, service is never longer than they say it will be, I can go and get my tires checked without being charged.
5/ 5stars
by Pedro G
on February 3, 2015
Very happy for the service and the people(mecanic and front desk.
3/ 5stars
by Jeana
on February 2, 2015
Went in for oil change, about a month later it said I needed another oil change, I figure it was wrong cause I still had about 2mos or about 2000 miles, so I reset my oil indicator. About a week later it came on again. I ignored it for a little while. I had other issues with the car, not sure if the oil had anything to do with it, probably very little, but when I took it in, they said that my oil was dirty. So, I really don't know what to think, I liked going to this place and I want to believe it was just an innocent error, but why would my oil register that a month after getting it changed. I am debating my return.
5/ 5stars
by vict
on January 31, 2015
I was there and they did an EXCELLENT job and professional
5/ 5stars
by Kissimmeeresident
on January 29, 2015
Everytime I bring my cars here I get excellent service and customer service. One time they forgot to reset my oil light. I brought it back the next day and they reset it no questions asked.
5/ 5stars
by JG E
on January 26, 2015
I used since 2007 in 2 states and the service was exceptional
4/ 5stars
by Tatiana32819
on January 24, 2015
I used them several weeks ago and several weeks prior. They checked my battery and put air in my tires.
4/ 5stars
by rreeaallyy
on January 24, 2015
I was in and out had no problem going back hands down
5/ 5stars
by rbombardi
on January 24, 2015
Best place to go,i loved everyone there,so nice.thanks
5/ 5stars
by The g
on January 23, 2015
The job is always well done, and front desk are very polite and good service
5/ 5stars
by Sandra
on January 22, 2015
I use for the service in all my cars any time I need service
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