Car Tires And Services At 11288 Pines Blvd: Firestone Complete Auto Care In Pembroke Pines

Come in to your nearest Firestone Complete Auto Care at 11288 Pines Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

11288 Pines Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #9814 Managed by Charlette Greggs

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check lights, steering, belts, and more. Additionally, we're dedicated to delivering the best quality service possible, all at great prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 54 Reviews
5/ 5stars
by  
on October 6, 2018
Amazing experience, Charlette & Ayesha great!!
5/ 5stars
by  
on July 8, 2018
the csr just a great person charlotte was the best was easy to talk to and most of all very honest and open told exactly what was needed and very very professional the tech diego is the best tech ever work was excellent and got the job done
5/ 5stars
by  
on June 15, 2018
5/ 5stars
by  
on May 3, 2018
5/ 5stars
by  
on January 7, 2018
5/ 5stars
by  
on October 13, 2017
I made an appointment at this Pembroke Pines Firestone location to get an A/C performance check on my vehicle. Arriving thirty minutes early, I was nicely greeted by a male associate as he printed my work order. The waiting area was a little smaller than the Hallandale Beach location. There are only five seats for customers if they choose to wait, watch whatever program is set on the flat screen TV, and help themselves to complimentary coffee. Three people were already occupying the seats. People were casually walking in to get estimate pricing on specific services. From what I could overhear, it was mostly on flat tires or A/C checks. I was told that there were three cars in front of me (all appointments) and it would be a wait, but they would try to get the services done in a timely manner. Four hours had passed. I was the only one sitting in the waiting area and I was starting to become bored. The service manager, Renel Francios, informed me that the blower motor resistor connector was burnt out and needed to be replaced, as well as, the freon was low. The part had to be ordered and wouldn't arrive until after 4pm...sigh...I've been here since 9am, I couldn't sit around waiting till then. Renel was very understanding and allowed me to leave and would call me when the part arrived. Around 4:22pm, I was driving back to Firestone when as promised, Renel called to let me know the part had arrived. As I pulled up by the shop, Renel took the vehicle into the work area. Within minutes the blower motor resistor was connected and Renel called me into the work area to allow me to feel how the A/C was blowing. I was relieved to feel cold air again. He also instructed me to come back in two weeks to do an A/C follow up to see if there's a leak in the A/C system. I have a few more things that need to be changed, but it will get done gradually. I must honestly say the wait was long, but when the technician does a thorough and efficient job to make sure your vehicle is running/working properly, and the service manager is being courteous and informative on what's the problem, what's needed to fix it, finding the part(s) at a reasonable price, and giving an estimated time of completion, then there's nothing to complain about.
5/ 5stars
by  
on October 7, 2017
fast detailed and friendly professional service
5/ 5stars
by  
on September 24, 2017
Great experience
5/ 5stars
by  
on August 28, 2017
The service was great, and not a long wait for repairs! The staff was also very informative, friendly, and helpful!
5/ 5stars
by  
on August 19, 2017
I was taken care of like a loyal customer and the sales advisor who helped me out from the Pembroke Pines store,RENELL, took care of me in a way that help me out with being able to do all my repairs at a affordable price.
5/ 5stars
by  
on August 6, 2017
5/ 5stars
by  
on June 19, 2017
The Service Advisor Jose, is very knowledgeable and will go out of his way to get you the best price and service needed. Our experience was on 6/10/17 and Jose and the Store Manager went above and beyond to give me an amazing price for a tire on my son's 2017 Jetta GLI, that was so awesome what they did for us. And not only this visit, but for all the times we've come in with any kind of service we needed done. Mainly because of Jose and the staff at this location, is why my family and I will only go to this Firestone, 11288 Pines Blvd in Pembroke Pines, with several other Firestone's closer to us, you will always get top notch professional work at this location. GUARANTEED!!!
5/ 5stars
by  
on May 22, 2017
THE SALES LADY CHARLETTE HAS AWESOME CUSTOMER SERVICE! SHE'S GREAT
5/ 5stars
by  
on April 22, 2017
I always get great service when replacing tires on my vehicle. Customer service is awesome!!
5/ 5stars
by  
on February 26, 2017
Super good
5/ 5stars
by  
on February 21, 2017
They did engine work on my truck and brakes on my sedan. Easy to work with. Fast. Reliable. And they were affordable.
5/ 5stars
by  
on November 16, 2016
Excelente servicio al cliente.
5/ 5stars
by  
on October 13, 2016
Honest,Sincere and up front ...wonderful customer service and stand behind all their work
5/ 5stars
by  
on September 4, 2016
Service and representatives were great friendly and courteous, but when repair was complete, Firestone personnel parked my car in a handicapped parking spot immediately in front of the store- making my car susceptible to being towed or a me being fined. When I inquired about this with the store representative, I was told that this store parks cars there routinely when parking spots are full immediately around the store. This is wrong in several ways. 1) It breaks a state/county/municipal law or code 2) It shows disrespect and disregard for those that are actually handicapped 3) Regardless of what the store thinks or says, that “the authorities that would tow or fine a customer’s car would let them know first", authorities do not have to do let anyone know anything to accomplish enforcing this violation, and the store reps even saying that the authorities would willingly enable the store to break ADA laws/codes is wrong. In reality, authorities do not have to ask anyone before towing or fining someone for this violation and it is the car owner that gets the fine or car towed, not the store. A better solution would be to park cars in open spots that are not marked for handicapped, even if farther away from the store and someone has to walk to get to the car (also allows for a brief exercise too).
1/ 5stars
by  
on July 24, 2016
Had to wait almost thee hours to tell me that my tires sensor is not working, it need to be changed, which would have taken another 2 hours..Bad experience
5/ 5stars
by  
on June 16, 2016
Very honest and upfront and does not try to sell you something you do not need. Very fair and nice caring service advisors and technicians
1/ 5stars
by  
on November 22, 2015
Went here thinking a place that specializes in tires could handle a job of installing tires and an alignment. I couldn't have been any more wrong, upon bringing my car in for three consecutive weekends due to the car pulling to the right I finally just went elsewhere where it was determined the car was out of alignment specs. Two reasons I gave one star, couldn't give zero and during the process the employees were nice...
4/ 5stars
by  
on November 13, 2015
I've been coming to this Firestone store for many years. I believe it has changed owners but the service has always been great..
5/ 5stars
by  
on October 31, 2015
Travis was very tentitve to us and made sure we fully understood all about what was to be done. It is a person like him that keeps us coming bac.
5/ 5stars
by  
on October 12, 2015
My experience with Firestone was an great! Clarence and Eddie are the best.
5/ 5stars
by  
on October 1, 2015
I was in the Pembroke Pines store a week ago and was very happy with their service.
5/ 5stars
by  
on September 24, 2015
Travis and Wellington helped me with my car. They were both helpful. Wellington is amazing! He is very informative and has you on site to view the problems related with your car (so you have no doubts of them just trying to get your money). ASK FOR HIM, I recommend him to the fullest.
5/ 5stars
by  
on September 18, 2015
Had my tires rotated & was treated like royalty by Eddy Waters. Service was fast. If you need specialized work done such as electrical he's your guy. Honestly, he should be running the store because he really knows his line of work. I overheard him on a call answering technical questions from another firestone store.
5/ 5stars
by  
on September 9, 2015
Charlette and other staff went above and beyond their normal duties to address all my concerns and took care of the problem in a very professional manner.
3/ 5stars
by  
on August 10, 2015
thanks got to go on a road trip. Ggggggggggggghhhhh
5/ 5stars
by  
on August 8, 2015
I was very pleased with the service that was performed on my car.
2/ 5stars
by  
on August 6, 2015
Had work done for my sons car which included tires, struts and alignment. I was charged for a warrantee on the tires I purchased without being told, I saw it after all charges were sent through. Will call Firestone and see what they can do. Makes me worry about what other things they are not up front about.
1/ 5stars
by  
on August 6, 2015
I used them about a month ago and they "changed" my front brakes and rotors they still make nose
5/ 5stars
by  
on August 6, 2015
I have been going 2 Firestone 4 years. I have always been treated with kindness n fairness with pricing, plus da best professional help in car maintenance. Thanks 4 hiring good guys!
4/ 5stars
by  
on July 6, 2015
Great work like always but I was disappointed to see after my tires were changed to new ones that the tire censor light was ON. When the work was done and I got my keys back I noticed that the tire censor was ON. I went back to the technician and they explained to me that "oh yeah" one of your censor is bad. Why wasn't this told to me before putting in the new tires, no clue. I have been a long time customer for over 10 years.
5/ 5stars
by  
on July 6, 2015
H s Had oil change and was very satisfied. Will return
3/ 5stars
by  
on June 28, 2015
I was there a week ago for an oil change which was supposed to cost $39.00 (with a coupon). I also realized that I needed Freon. My quote went from $39 to over $400. I understand the up-sell but that was ridiculous. I eventually went back to get the Freon for my a/c and had good service. However, they didn't ask me for id this time but made me go home for id the previous week and still didn't look at it. Seems like anyone with my telephone number can get service without showing identification. On top of that, they handed me the key to someone else's car when I was leaving.
5/ 5stars
by  
on June 9, 2015
My online appointment was easy to schedule. The store adhered to the time, and I asked if I could be out in a certain time frame, and they exceed my expectation!!! Everyone was friendly, courteous, and very helpful.
5/ 5stars
by  
on May 3, 2015
I went to Firestone on a Sunday afternoon for a much needed repair and although the shop was full the sales associates made accommodations for me so my car can be repaired.
5/ 5stars
by  
on April 29, 2015
They performance a good work and educated personal
5/ 5stars
by  
on April 19, 2015
This is the only Firestone I take my vehicle too. I trust them completely. The staff is great.
5/ 5stars
by  
on March 6, 2015
;) vey very happy and pleased with the tires they installed
4/ 5stars
by  
on February 27, 2015
Because of the history they keep on my vehicle service, I feel they are a partner in making the best decisions to fix things with the right parts every time.
5/ 5stars
by  
on February 27, 2015
The service staff was great and efficent. They took great care of me and my needs.
2/ 5stars
by  
on February 26, 2015
Took the car in to have tires rotated. Was told it would be ready in a few hours. Came back 4 hours later and the car had not been moved from it's parking spot. I think they forgot about me. Took the car home with no service done.
4/ 5stars
by  
on February 26, 2015
Regular 5,000 mile check; oil change, tire rotation; alignment (lifetime). Have bee using Firestone for over 20 years with no problems. Very good service; very knowledgeable; very courteous. Would recommend highly.
5/ 5stars
by  
on February 25, 2015
Had to get my tire plugged. Good guys and they did a good job..
5/ 5stars
by  
on February 4, 2015
I have used them for 20 some years And only had one problem but was taken care of
4/ 5stars
by  
on February 4, 2015
Wait time too long even with an appointment. The employees at the front desk were very friendly and explIned everything thoroughly, still i had to wait.
4/ 5stars
by  
on January 27, 2015
I have not been in for a while, but when I was in the Pembroke Pines store service was as good as it could be. You see the store of under renovations.
5/ 5stars
by  
on January 25, 2015
Great customer service everytime. Everyone from sales, management, and even the master tech that works on my car regularly go out of their way to be helpful.
5/ 5stars
by  
on January 24, 2015
I have been  a customer for at least 20 years and go to the Pembroke Pines location because of the professionalism at the service counter and the quality of the repairs done on my car.  The store manager always is available to answer any questions and always has a smile on his face.   I request a certain mechanic who knows me, the car, and cares about his work and he does it in a professional, correct, and caring manner.
5/ 5stars
by  
on January 24, 2015
Whenever I go there the work is done on time and as promised and they have excellent technicians. Been going there for years and bought great tires there with a good deal
5/ 5stars
by  
on January 23, 2015
I have been a long term customer and have never been disappointed. They do what they say they will do at reasonable prices and only recommend what is needed. Trust is what I have for these people that take care of my service needs. Service Technician, Eddie Waters, is awesome. He can do anything that my 1989 Chevy S-10 requires. Thanks to him, I get to drive my truck for many more years.

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