Car Tires And Services At 532 Mary Esther Cut Off Nw: Firestone Complete Auto Care In Fort Walton Beach

Come in to your nearest Firestone Complete Auto Care at 532 Mary Esther Cut Off Nw for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

532 Mary Esther Cut Off Nw
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #27073 Managed by Federick Uy

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll check tires, steering, belts, and more. Plus, our team believes in offering the most consistent service on the market, at unbeatable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 57 Reviews
2/ 5stars
by  
on March 12, 2019
Exorbitant quote. I received three estimates and the firestone quote of $1900 compared to 600 at a local Offroad shop and $750 at a traditional mechanic seemed to be the beginning of the last straw with firestone. I bought a dozen donuts for the team. I felt like I wanted to get the guys something to cheer them up since they pretty much looked pissy and like they’d rather be working at a 7-Eleven. Not one thank you which I didn’t expect anyway. I made it clear that I needed my vehicle back by 12:30 because I had a long ride home and had to pick up a child at the bus stop. By 1 o’clock the rims were still off the truck and estimate was not prepared. The vehicle had been checked in at 8:30 AM. I can go into a lot more detail but this is the last time I am going to a firestone and I have been a customer for about 20 years.
Responded on March 12, 2019
We understand how you would feel this way, David. If you would like to discuss any pricing or customer service issues with us, we will be happy to investigate this on your behalf. Please, don't hesitate to email the details of your experience to socialcare@bfrc.com. We will also need your contact information or the related invoice number from the service so that we can get management involved to address this. Thank you for visiting Firestone, we hope to hear from you.^Kristyn
Firestone Complete Auto Care - Ft Walton Beach Management
5/ 5stars
by  
on March 7, 2019
I went in to have a turn signal bulb changed. The attendant said it would only take a few minutes so I waited. It was done so quickly! I was very pleased. I always get my oil changes and other services done at this location. I am always very pleased. I feel like I can trust them with my vehicle.
5/ 5stars
by  
on October 27, 2018
That was my second visit to this shop. Awesome service. I think everyone should experience good service with a accurate repair.
5/ 5stars
by  
on September 16, 2018
Good crew, advisers know what they're talking about. Clean. Fair price.
5/ 5stars
by  
on July 30, 2018
Absolutely loved my experience! Staff was friendly and accommodating. The technicians went above and beyond with helping me, even finding a minor issue they could fix on the spot! The wait was a bit long for having an appointment but the office offered T.V., coffee, and comfortable seating to wait. Thank you so much for taking care of my vehicle!
2/ 5stars
by  
on July 6, 2018
It took nearly 3 hours to replace a single tire. That seems way too long for a relatively simple job. It did not seem very busy that day either.
5/ 5stars
by  
on June 2, 2018
Ricky and his team greets and treats every customer like a VIP! This store is the eptitome of a true "Complete Auto Care" Center. A grfeat asset to the Firestone name brand.
5/ 5stars
by  
on February 6, 2018
Outstanding, professional, and efficient on all aspects.
5/ 5stars
by  
on December 3, 2017
Even when they were very busy, they were still able to rotate my tires in a timely manner.
1/ 5stars
by  
on October 25, 2017
Stay away. These guys will screw up your car.
5/ 5stars
by  
on September 11, 2017
Great crew! Have had a couple of cars in recently for new tires and other services. On time and done correctly. Very helpful in working with you on scheduling appointments.
5/ 5stars
by  
on August 13, 2017
Excellent! Super group of service personnel. Thank's again!!
5/ 5stars
by  
on April 3, 2017
Best staff and service
5/ 5stars
by  
on March 6, 2017
Very experienced very knowledgeable and willing to help any way they can.
5/ 5stars
by  
on November 25, 2016
Great service,customer satisfaction,
5/ 5stars
by  
on October 1, 2016
Ricky Uy was THE BEST customer service person ever. I will do the rest of my car service there. Thank you again!!!
5/ 5stars
by  
on August 7, 2016
5/ 5stars
by  
on July 7, 2016
The staff was very friendly and informative. I will definitely be going back for future auto needs!
1/ 5stars
on June 5, 2016
Salesman is rude and lacks any customer services skills. Tried to upsell work that was overpriced and not needed! Do not take your vehicle here!!
5/ 5stars
by  
on May 2, 2016
Good
5/ 5stars
by  
on May 2, 2016
1/ 5stars
by  
on April 19, 2016
I came to just get new tires and what other general maintenance to be done on a 2015 vehicle. It went into a disaster with complicated situations which involved popping of one of the new tires, to a chip on my front window shield, and no professionalism in taking care of a customer. Trying to bring business to Firestone and get treated like horribly in the end. No empathic apology. I will go to another Firestone establishment just not this one.
5/ 5stars
by  
on March 30, 2016
Great service and good price.
5/ 5stars
by  
on March 27, 2016
I was extremely impressed by the level of professional, courteous service. Great tires at a fair price and they handled some unexpected problems with my vehicle in a way that I previously had not experienced in automotive repair. I would highly recommend them to my friends and family.
5/ 5stars
by  
on November 27, 2015
I needed help after getting a new battery and Ricky was the guy! He was very helpful and solved the problems with the Kia's keyless entry to the hatchback.
5/ 5stars
by  
on November 17, 2015
Firestone exemplified the best customer care and quality service. I really needed four new reasonably priced tires. Within two business days, all tires were received, mounted and balanced. The staff also noticed safety issues involving my brakes and rotors. I sincerely recommend Firestone!
4/ 5stars
by  
on October 23, 2015
Quick and professional service and would come again
5/ 5stars
by  
on October 3, 2015
Great staff and great service!!!Awesome awesome awesome
4/ 5stars
by  
on September 30, 2015
Used them a week ago to purchase and install my new tires for my wife's car. Only tire store to have tires ready and offered me the best tire for the best price.
5/ 5stars
by  
on September 14, 2015
Great service in a well maintained service department and showroom
5/ 5stars
by  
on August 6, 2015
As always, I took my vehicle to the Fort Walton Beach Firestone on Mary Esther cutoff. Briefly explained what was going on with my vehicle and told them they could keep it over night because I knew they would need to run a diagnostics test on it and I wanted them to. By the next day, my vehicle was fixed. They explained everything and I was on my way. ...once again a very satisfied customer!
1/ 5stars
by  
on July 29, 2015
If you are a single woman, don't go here. They not only charged me exorbeded prices but also "performed" and charged for services that I did not approve and only found out about when got home and reviewed my bill. After spending hundreds the very next day my check engine light came on. I took my car back in the next day and they wouldn't tell what the check engine light indicated. They just said it was nothing. I then to my car to an auto store that will read your car codes for free and it wasn't nothing
2/ 5stars
by  
on July 6, 2015
I paid for an alignment on my 2015 Tacoma and now my steering wheel shakes at 60 mph which it didn't do before.
5/ 5stars
by  
on June 26, 2015
I use them two weeks ago and was pleasantly surprised by their professional job. Keep up the good works.
5/ 5stars
by  
on May 28, 2015
Learned the value of the Road Hazard Warranty. Fast and friendly service.
5/ 5stars
by  
on May 20, 2015
I like the service. They were kind and explained me well what's wrong for my car now.
2/ 5stars
by  
on May 11, 2015
Did not check battery as advertised even after I explained that I had concerns about my battery. Said they didn't know where it was located in my 2011 camaro. I told them it was in the truck but by this time I had to return to work.
5/ 5stars
by  
on May 7, 2015
I had a great experience with Firestone. Speedy and excellent service!
5/ 5stars
by  
on April 5, 2015
This pass weekend it was a great experience and great service thanks
5/ 5stars
by  
on February 27, 2015
I don't ever worry about what Mike and Ricky have to say. I know they approach my vehicle as if it were them getting behind the wheel.
4/ 5stars
by  
on February 26, 2015
Good warrantee seervice. People are nice - only complaint is that there is a lot of paperwork!
5/ 5stars
by  
on February 26, 2015
Was on vacation got a flat and they were quick to help us out with a new tire.
5/ 5stars
by  
on February 26, 2015
I have been using them for years and have never had a problem. That is why I keep coming back.
5/ 5stars
by  
on February 26, 2015
I have all my tire work done there as well as my oil changes...never any issues.
5/ 5stars
by  
on February 15, 2015
These guys at the Mary Esther branch always do an excellent job with a great attitude... I highly recommend these guys to any & everyone I know for service on there automobile....
5/ 5stars
by  
on February 7, 2015
I u see them 3 months ago. The tre a Ted me with care a respect and were able to meet my needs in what I wanted done with my car quickly and a professional manner. They actually seemed to care about me and everything the u did theyes made sure I understood what wad going on before they did anything to my vehicle. Would definitely recommend them to anyone to go to
5/ 5stars
by  
on February 4, 2015
I have been taking my vehicles for tires, routine maintenance and service since moving to NW Florida five years ago. Great service, friendly staff and service specials.
5/ 5stars
by  
on February 3, 2015
Had an appointment. They were right on time. Did the service quickly and correctly.
5/ 5stars
by  
on January 27, 2015
Highly recommend this location. I compared prices at multiple locations and on the web. Firestone was competitively priced, had the tires in-stock, and installed them very quickly. The service was great--thanks!
5/ 5stars
by  
on January 24, 2015
I've been servicing my vehicle here for three years. Same good service every time I go in here
5/ 5stars
by  
on January 24, 2015
I always use Firestone on Mary Esther cutoff. The staff is always friendly and very honest!
1/ 5stars
by  
on January 24, 2015
Did not do services they said they did on my vehicle
5/ 5stars
by  
on January 23, 2015
full attention given to do the job well and right the first time
5/ 5stars
by  
on January 23, 2015
i HAVE USED THEM FOR OVER A YEAR WHILE I OWNED A CHRYSLER 300M, THE CAR WAS 16 YEARS OLD AND HAS FALLEN APART AND TOO EXPENSIVE TO MAINTAIN. UNFORTUNATELY FIRESTONE COULD NOT FIX THE BAD STRUTS, SHOCKS, OR FRONT TIE RODS PROPERLY IN ORDER TO KEEP THE CAR IN OPERATION. TOO EXPENSIVE! COULD NOT AFFORD $800 PER STRUT AND $90 PER SHOCK PLUS NEARLY $900 FOR TIERODS PLUS ALL THAT LABOR. SO I TRADED THE CAR IN. SAD TOO, CAUSE THE TIRES ON THE CAR WERE ONLY A FEW MONTHS OLD.
5/ 5stars
by  
on January 23, 2015
I have been going there for nine years. They have always been very professional and taken care of my problems, whether large or small.
5/ 5stars
by  
on January 22, 2015
We have used the Fort Walton Firestone for 12 years and have experienced consistently exemplary service.
5/ 5stars
by  
on January 22, 2015
I have used the Firestone store in Fort Walton Beach on a variety of cars for many years and they have never failed to do an excellent job. If they can't do it they will let you know and direct you to the dealer who can. Their employees seem to really care are skilled and careful about the work they do.

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone