Firestone Complete Auto Care: Your Source For Tires And Repairs At 3301 Old Capitol Trl In Wilmington

Ready to come in to your local Firestone Complete Auto Care on 3301 Old Capitol Trl? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3301 Old Capitol Trl
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #14001 Managed by Britton Merritt

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/037am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check tires, headlights, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, at affordable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 36 Reviews
    5/ 5stars
    by  
    on July 31, 2018
    Super great, fast! And professional
    5/ 5stars
    by  
    on July 28, 2018
    Fast, Friendly & Flexible + great prices!!
    5/ 5stars
    by  
    on February 16, 2018
    1/ 5stars
    by  
    on November 22, 2017
    . I picked out the Wilmington 19805 Firestone installer and they ruined my day by refusing to install my new tires on my 12 year old Audi. "Joe", the manager told me he was worried that the"hub" would break and he would have to spend $1800. to replace it. Studs can stick, but I had no trouble loosening them all with the Audi OEM supplied 11" wrench. "Joe" always stops agreed to jobs when he doesn't like a particular brand of car. Remind him that the Customer will not be satisfied unless they do the job written on the estimate. “Joe” even gave me the wrong number for Firestone Customer Service, that's how little this Firestone manager cares for customers. I think the issue is “Joe” didn’t want to do a discounted service on a day when all, but one mechanic called-in sick. Joe is a very bad manager, but Shaun is the best and is highly qualified to be the real manager at Store # 014001. see Firestone File #2279657
    5/ 5stars
    by  
    on July 9, 2017
    5/ 5stars
    by  
    on May 30, 2017
    Shawn saved me a ton of money on unnecessary repairs! Was told I needed a very expensive repair to fix a steering noise in my 2004 Santa Fe. Shawn assured me he would not just fix what someone else said was required, and Firestone would only do what was needed. in the end I needed a $250 repair vs the $1,100 repair another shop quoted. Shawn has always been honest with me, and I am a loyal Firestone customer because of him.
    1/ 5stars
    by  
    on January 6, 2017
    I walked in and was greeted by Nelson, I wanted to get my tires changed, and I had made an apt for 9am, confirmation number is 28065222. I gave my vehicle, and then 45 minutes was told, that tires weren't available. I made my appt 4 days in advance. After 45 minutes, tires not available? Could have told me that in the beginning. It felt like Nelson was new. He constantly was asking Richard for help, who himself is extremely rude. Richard kept talking about how he wanted to go him, since it was going to snow at 8pm, and the night prior he didn't leave till 8pm on Wednesday. Then I had no choice, and I couldn't get my tires changed. I had to get my tired repaired and patch, which I didn't want to do. I wanted to get all 4 tires changed, but then the next price was much more expensive that I was given. At the same time, I head another customer ask Richard for a family/friends discount, and Richard gave it to him, and to me, I was told I get nothing since I have no family/friends at firestone. Then I decided to get my oil change, since I had already waited 45 minutes (Confirmation Number: 28065266 from when I made the appointment). Then what happened, my car was ready at 1040am. No one came and told me. I just waited, and since I didn't see my car in the shop, I asked when it would be ready. I was told its been ready and I can check out. Wait, its not common courteousy to tell the customer that his/her car is ready? Its very rude and totally unacceptable. Then there was a note in my profile/chart from 5/26/2016 stating I should get a free oil change, but when I told that to Nelson, Richard, and Shawn Obrien, they refused to acknowledge that. Honestly, this is the worst experience I have ever had. I have been a Firestone customer all throughout my life, in Illinois and Delaware, and from now, I will not go to Firestone. Worst experience ever. Never, ever, going here again.
    5/ 5stars
    by  
    on December 11, 2016
    I always come to this Firestone store to take care of all my tires needs, since I can remember. They are the best! I can trust them over my car dealership and plan to now get All my oil changes done here too. Thank you Firestone!
    1/ 5stars
    by  
    on May 26, 2016
    Rude and unprofessional.
    5/ 5stars
    by  
    on December 7, 2015
    They were able to fit me in late in the day and get me out very quick. Great service
    5/ 5stars
    by  
    on December 7, 2015
    i was completely satisfies with the service they provided they answered all of my questions thank you
    5/ 5stars
    by  
    on December 5, 2015
    I highly recommend Firestone for mechanical repairs they are great diagnosticians
    5/ 5stars
    by  
    on October 13, 2015
    I've used them for years. Always satisfied. Couldn't be happier.
    1/ 5stars
    by  
    on October 3, 2015
    We have used this location several times in the past and havenfound that the service they provide is not up to our expectations
    5/ 5stars
    by  
    on September 29, 2015
    Kat is the best! John is great too. And a shout out to Bill and Damien as well for being great mechanics.
    5/ 5stars
    by  
    on September 27, 2015
    I went to Firestone a week ago and needed 4 tires for my car. I was prepared to spend an arm and a leg.. however.. I got 4 tires and installation at $407.00!! I was pleasantly surprised. I used them because I work right across the street and it was convenient for me.. however.. I should have been using them all along.. cheapest prices on car stuff in a long time and the staff is awesome! I would highly recommend them to anyone!
    5/ 5stars
    by  
    on August 6, 2015
    My experience was excellent and the staff is well knowledgeable bout the the part n service that thy supply
    5/ 5stars
    by  
    on August 6, 2015
    I was very pleased with the service I received at Firestone. I know that when I need to replace any of the other tires on my vehicle, I will be going to Firestone.
    5/ 5stars
    by  
    on June 24, 2015
    Took flat to be repaired but because tire was old it was recommended I buy a new tire. Customer assistant recommended less expensive since tire would be a spare. Tire was ready to be picked up early in am before work. Received call to check about a detail and call that it was ready. Staff was efficient and responsive and addressed the issue thoroughly.
    5/ 5stars
    by  
    on June 4, 2015
    I just had my new tires mounted and balanced and the team at this location did a great job. They even managed to overcome the dreaded curse of the F150 lugs without having to replace a single one!
    5/ 5stars
    by  
    on May 21, 2015
    When others told me 3 days FS said bring it in My toddlers appreciate the AC they got SAMEDAY
    1/ 5stars
    by  
    on May 2, 2015
    I had a screw removed from a tire. Five days later while on vacation the tire failed and ripped apart. Had to be replaced. Be nice if I got at least a refund for the repair.
    4/ 5stars
    by  
    on April 21, 2015
    The wait was a little longer than they told me, but the service was great and my car is running great!
    5/ 5stars
    by  
    on February 26, 2015
    Firestone gave me a discount on the Blizzack tires that I wasn't even aware existed. They could have just charged me the full price, especially since I was paying with a gift card that was given to me for Christmas. But instead they gave me a $30 discount that apparently was put in effect the day that I had the tires installed.
    5/ 5stars
    by  
    on February 25, 2015
    I took my 2014 Toyota Tacoma truck in to have two winter tires installed. It was not only done on time but when I went to pay for the tires, I was told that there was a sale on those particular tires that just started that day, so I saved about $30 that I wasn't even expecting. The Firestone people made me aware of the sale, and not all places would have made you aware of a sale that started that day.
    5/ 5stars
    by  
    on February 5, 2015
    Not my first time choosing This Firestone store and each time the service has been great
    5/ 5stars
    by  
    on February 4, 2015
    We've been going to Firestone for years! Love the friendliness and excellent service at the Price's Corner, DE store! Every associate there is very knowledgeable and have great customer service! Wouldn't go any place else!
    5/ 5stars
    by  
    on February 2, 2015
    I use them with every automotive concern and I absolutely love them!
    5/ 5stars
    by  
    on January 30, 2015
    she was very helpful and knowledgeable. pleasant - seemed to enjoy to helping.
    5/ 5stars
    by  
    on January 28, 2015
    I use Firestone for all my 2004 Mazda Tribute services
    5/ 5stars
    by  
    on January 25, 2015
    I HAVE BEEN GOING TO THIS STORE FOR ALMOST 20 YEARS AND I HAVE NEVER RECEIVED ANYTHING BUT THE BEST OF SERVICE !! THERE HAVE BEEN SEVERAL TIMES WHEN I THOUGHT I NEEDED SOMETHING AND AFTER THEY CHECKED IT OUT, THEY INFORMED ME THAT I DID NOT NEED IT AND SAVED ME A NICE SUM !! I DO NOT TAKE MY CARS ANYWHERE ELSE ! I ESPECIALLY LIKE THE 'APPOINTMENT ' FEATURE AND THEY HAVE ALWAYS SERVED ME AT THE TIME OF THE APPOINMENT ..I HAVE REFERRED ALL OF MY FAMILY AND NEIGHBORS TO THEM ..I AM A VERY SATISFIED CUSTOMER.. KEEP THOSE COUPONS COMING..THEY REALLY HELP !!
    5/ 5stars
    by  
    on January 25, 2015
    I had problem with a check engine light. The light indicated that I might have a problem with over heating .The indicator guage went past halfway mark. They did a flush I think and checked it out and My car has been running fine!!!!
    5/ 5stars
    by  
    on January 24, 2015
    I've purchased several sets of tires and had a number of services performed at the Wilmington Firestone. The customer interaction has always been exceptional, the work has always taken care of the problems, and has been completed when promised. This includes a recent tire purchase and 4 wheel alignment on an SUV.
    5/ 5stars
    by  
    on January 22, 2015
    I've been going here for some time now and the service has always been great I see that it's under new management and it's improved for the better. Just when I thought I was already pleased, they have surpassed that point for me.
    5/ 5stars
    by  
    on January 22, 2015
    Use them for all my car services. Like oil change or any repairs.
    5/ 5stars
    by  
    on January 22, 2015
    I have been using Firestone for all my auto service needs. They are thorough, timely, and very professional.

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